Sat.Jun 06, 2020 - Fri.Jun 12, 2020

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Sephora, Rent The Runway Pledge To Devote 15% Of Shelf Space To Black-Owned Companies

Retail TouchPoints

Sephora has signed on to the 15% Pledge , a call for major retailers to reserve 15% of their shelf space for items produced by black-owned businesses. The 15% figure is designed to parallel the percentage of the U.S. population that is black. Rent the Runway also has signed the pledge, according to a New York Times report. “We’re collectively reckoning with the fact that for far too long, fashion has co-opted the style, inspiration and ideas of black culture without ensuring that the people behi

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What is Amazon’s Best Sellers Rank?

Wiser

At first glance, the Amazon Best Sellers Rank is fairly straightforward. It’s a snapshot of which product, in a certain category, is selling the most during a specific time period. However, there is more than meets the eye behind Amazon BSR and best seller rankings in general. For brands and retailers, BSR is a critical piece of the puzzle for beating the competition in a fast-paced marketplace.

ATS 78
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Introducing The Intelligence Node Retail Recovery Tracker

IntelligenceNode

Weekly insights into market trends, inventory movements, and pricing across the US Fashion Industry. Learn how Intelligence Node’s data can help retailers make informed decisions and accelerate their retail recovery. The retail world is fast evolving with dramatic shifts happening daily – especially with the COVID-19 pandemic in the picture. In just the last 8-weeks […].

Fashion 86
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Say Their Names

Graff Retail

We watched in horror as George Floyd, a black man, was murdered in broad daylight by white cops. They knew they were being videotaped. They didn’t care. Bystanders begged police to stop. They didn’t. This isn’t the first time something like this has happened. Sadly, it likely won’t be the last. Watching the video was […].

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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How Google Shopping Is Making Its Mark In The E-Commerce Revolution

Retail TouchPoints

It’s safe to say that the retail industry is going through a revolution. In the world of e-Commerce, Amazon is continually seen as the industry leader, but recently Google has been flexing its retail muscles by opening its shopping platform to advertisers. By capturing users in the research phase and allowing retailers to use valuable consumer data throughout the consumer journey, Google has increased its value proposition for both retailers and users by creating a friction-free experience, thus

Shopping 288
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4 Ways Generic Tools Are Hurting Your Team

RepslyBlog

When a field team is born, more often than not it’s an experiment -- just a few hardworking go-getters without a ton of resources. In those early days, generic business tools like Google Docs, Excel, WhatsApp and Outlook reigned supreme. And why not? They’re cheap (if not free), and just about everyone already knows how to use them.

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Sitelink Extensions: How To 2x Your Ad Real Estate

Store Growers

Sitelink extensions are the best known ad extensions in Google Ads. That’s because they’ve been around the longest and are probably also one of the most effective extensions when it comes to increasing your CTR. They’re especially great for ecommerce stores because they allow you to highlight all of your benefits and product catalog, without taking away the power of the actual advertisement.

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As Contactless Payment Use Grows, Here?s What Consumers Need To Know About Fraud Prevention

Retail TouchPoints

Touch-free “contactless” payments in stores and at vending machines are gaining popularity with U.S. shoppers and retailers during the pandemic, because the coronavirus can stay viable on many surfaces for hours or even days. Waving an NFC-enabled card or smartphone over a terminal instead of touching it can reduce the risk of picking up the virus along with groceries and cleaning supplies.

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7 Price Planning Tips to Maximize Retail Profits (2020)

Retalon

Price planning is one of the most difficult (and often misunderstood) elements of retailing strategies. A relatively small change in price can have an enormous impact on product demand, and ultimately, your bottom line. “Pricing right is the fastest and most effective way for managers to increase profits.” ( McKinsey & Company ). That’s why the most successful retailers set pricing optimization as a critical priority.

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31% of retail marketers say ‘lack of ownership’ is their biggest challenge when building digital experiences

Retail Technology Review

Over a third (31%) of marketers working in the retail sector say that a ‘lack of clear ownership’ is their biggest challenge when building digital experiences. That’s according to new research from CMS provider, Magnolia.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Inditex To Shutter Up To 1,200 Non-Zara Stores As It Pivots Toward E-Commerce

Retail TouchPoints

Inditex may close 1,000 to 1,200 stores as the retailer puts a greater emphasis on e-Commerce operations. Most of the closures are expected to be smaller, non- Zara branded locations, and the retailer also plans to open 450 new stores fitted with the latest sales integration technology. Staff members at the closed stores will be offered new roles with the company, such as handling fulfillment of ship-from-store orders.

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Walmart Pledges $100 Million To Create Racial Equity Center

Retail TouchPoints

Responding to the mass protests that have been catalyzed by the death of George Floyd in police custody, Walmart will commit $100 million over the next five years to create a new center on racial equity. This organization will support philanthropic initiatives aligning with four key areas: the financial, health care, education and criminal justice systems.

Planning 237
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Macy’s Projects 45% Q1 Sales Drop, Secures $4.5 Billion To Maintain Liquidity During Recovery

Retail TouchPoints

Macy’s reported a preliminary Q1 2020 sales decline of 45% , to $3 billion , but the retailer expects to make a “gradual” recovery following a strong reopening effort. The company also has secured approximately $4.5 billion in new financing, including its previously announced $1.3 billion of 8.375% senior secured notes and a new $3.15 billion asset-based credit agreement.

Finance 238
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JCPenney Identifies 154 Stores Slated For Permanent Shutdown

Retail TouchPoints

On June 12, JCPenney will begin permanent closures of 154 stores, “following a comprehensive evaluation of its retail footprint and a careful analysis of store performance and future strategic fit for the company,” the retailer announced. This first phase of closures is expected to take 10 to 16 weeks to complete. Additional rounds of closings will launch in the coming weeks.

Apparel 183
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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Klarna Launches Global Multi-Retailer Loyalty Program

Retail TouchPoints

Klarna , a buy now/pay later payments provider, has introduced the Vibe loyalty program. The no-fee offering will roll out in the U.S. in June, before being extended to Germany, Australia, Sweden and the UK within the next year. The Vibe program applies to all purchases that members make directly through the Klarna app, as well as when they use Klarna for payment at more than 200,000. partner retail stores globally.

Shopping 212
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Exclusive CEO Q&A: How Hand & Stone Massage Kept Growth Going Even During Shutdowns

Retail TouchPoints

Apparently, growth is a hard habit to break — even when a pandemic forces the shutdown of every one of your 465 locations. Hand & Stone Massage And Facial Spa is the kind of high-touch business that you’d expect to be paralyzed by COVID-19. Instead, the franchise operation, which had been opening 50+ locations per year and had been on track to open 55 units in 2020, has been able to: Keep 70% of customer memberships active during the shutdown with a combination of communications and promotio

Location 190
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Facilities Management CEO: ‘Cleanliness Will Be Looked At In An Entirely Different Lens’

Retail TouchPoints

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. But as with so many other things, the definition of what constitutes a clean store has been intensified by the COVID-19 pandemic. Consumers and employees returning to reopened stores will be looking for positive proof that these locations are safe, and that shopper journeys have been redesigned to be as “touchless” as possible.

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SmartGift Earns Patent For Its E-Commerce Technology

Retail TouchPoints

SmartGift , a gift-based e-Commerce and data platform, has been issued a patent for its original work in e-Commerce technology. Retailers such as 1-800-Flowers , Pandora Jewelry and Under Armour use SmartGift to power their peer-to-peer gift recommendations, shopping and customer experience. The platform lets shoppers select gift items from e-Commerce retailers, allowing the recipients to unwrap their gift via text, email or any other digital medium.

Jewelry 182
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Better Retailer-Supplier Collaboration Impacts 20% Of Revenue For Each

Retail TouchPoints

A large majority of global grocery/CPG retailers and suppliers report that collaborations between the two parties have improved during the past two years, according to a new Coresight Research report titled “ Winning with Retailer-Supplier Collaboration in Grocery and Drug Retail.” The report calculates the impact of business operations improvements stemming from these better collaborations at approximately 20% of total revenues for both suppliers and retailers.

Consumer 182
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May E-Commerce Sales Up 81%, But Total 2020 Retail Sales Still Expected To Drop 10.5%

Retail TouchPoints

Brick-and-mortar stores are beginning to reopen in some geographies, but e-Commerce is still riding high: online retail transactions grew 81% year-over-year in May, led by sportswear and sporting goods ( 216% ), housewares and DIY supplies ( 190% ) and gaming ( 84% ), according to ACI Worldwide. The robust month will contribute heavily to eMarketer ’s projected 18% e-Commerce growth for the year — despite a projected 10.5% drop in overall retail sales.

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Potential RTW Retailwinds Bankruptcy Could Lead To Closure Of All Stores

Retail TouchPoints

If the coronavirus pandemic forces RTW Retailwinds into bankruptcy, the retailer might need to close all its physical stores, according to a filing with the SEC. RTW Retailwinds already is planning to close more than one-third of its 387- store fleet, as it shifts its strategy away from brick-and-mortar operations to focus on e-Commerce. “Prior to the impact of COVID-19, the Company planned to accelerate its strategy to reposition itself as a digitally dominant retailer,” said RTW Retailwinds in

Planning 176
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Sam’s Club Expands Curbside Pickup Chainwide

Retail TouchPoints

Following a 16-store pilot of curbside pickup, Sam’s Club is rolling out the service to all of its 597 locations. The offering, which includes a same-day pickup option, will be free to Sam’s Club Plus-level members and will be offered at no cost to all members for a limited time. “While free Curbside Pickup is a new Plus member benefit, we recognize all of our members are looking for contact-free shopping options as part of the current environment,” said Lance de la Rosa, COO of Sam’s Club in a

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Survey: Why Companies Must Upgrade CX Basics To Tap Surging Online Sales

Retail TouchPoints

Even though connecting with customers digitally has become critical since consumers and B2B buyers shifted more purchasing online during the pandemic, customers frequently report disappointing experiences with retail web sites and marketplaces as well as with brands’ e-Commerce sites. Research conducted by Forrester Consulting for Bloomreach, reported in The State of Commerce Experience , found that almost 80% of B2C and B2B customers have abandoned intended purchases because sites did not provi

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Patagonia CEO Steps Down After 12 Years With Retailer

Retail TouchPoints

Patagonia President and CEO Rose Marcario is stepping down from her role, effective June 12. The retailer’s transition will be led by COO Doug Freeman as the company seeks a new leader. . Marcario spent 12 years with Patagonia. During her tenure she spearheaded the move of the Outdoor Retailer trade show from Utah to Colorado as a way to leverage brand strength for conservation goals; oversaw the company’s strategy to protect millions of acres of public land; and gave away more grants to grassro

Outdoor 168
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The Looming Spike In Returns Abuse

Retail TouchPoints

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Furthermore, 56% of consumers report buy online/return in-store (BORIS) options to be very important, while 72% of consumers report the ability to initiate returns online to be very important to their purchasing decision.

Returns 168
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Your Frontline Will Make Or Break Your Retail Restoration Plan

Retail TouchPoints

It has never been harder to be a frontline employee. Associates have to take extra precautions to protect themselves and others from infection. They’re also working with customers who are struggling with their own challenges. Things can get heated quickly if your teams are not ready to perform in this high-pressure environment. Your associates need support so they are ready to empathize with customers, understand where they are coming from and provide the necessary help.

Planning 168
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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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ThirdChannel Releases Audit Tool To Help Retailers Maintain Safe Reopening Procedures

Retail TouchPoints

ThirdChannel , a retail execution and in-store customer experience solution provider, has released a real-time safety auditing system that has been developed using the latest guidance from the CDC, WHO and state and local guidelines. The mobile auditing system, Retail Safety Auditor, is designed to help retailers create a safe environment for associates and shoppers.

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Simon Calls Off Merger With Taubman, Citing Impact Of COVID-19

Retail TouchPoints

Simon Property Group has terminated its proposed merger agreement with Taubman Centers. Simon also has filed an action against Taubman. requesting a declaration that Taubman has suffered a Material Adverse Event under the merger agreement, and that it has breached the covenants in the agreement governing the operation of Taubman’s business. The termination is based on two separate and independent grounds: The COVID-19 pandemic had a “uniquely material and disproportionate effect on Taubman

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Signet Jewelers To Shutter 230 North America And UK Stores

Retail TouchPoints

After seeing sales sink 40.5% during Q1 2021 following temporarily closures of its North American stores due to COVID-19, Signet Jewelers is accelerating its “Path to Brilliance” strategy, designed to expand e-Commerce and “optimize its store base,” which is entering its third year. As an initial step, the company — which operates Kay Jewelers , Zales , Jared The Galleria Of Jewelry , Piercing Pagoda and James Allen jewelry retailers — announced it will permanently shut at least 150 stores in No

Jewelry 158
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G-III Apparel Closes All Wilsons Leather And G.H. Bass Stores In Shift Toward Wholesale

Retail TouchPoints

G-III Apparel Group will close all 110 Wilsons Leather and 89 G.H. Bass stores, as part of a restructuring effort that will result in the company putting more emphasis on its wholesale operations. The retailer’s 41 DKNY and 13 Karl Lagerfeld Paris stores, as well as the e-Commerce businesses of all its brands, will remain in operation. The liquidation sales will begin as soon as the stores reopen, and will be followed by early termination of their leases.

Apparel 158
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Exploring the Advantages and Hurdles of Direct Store Deliveries

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.