Sat.Sep 12, 2020 - Fri.Sep 18, 2020

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Beyond Parking: Planning Lots For Curbside, Events And Additional Use Cases

Retail TouchPoints

The mass adoption of curbside pickup during the pandemic has changed the role of the parking lot as retailers work to accommodate very different types of trips within the same space. Lots must now be designed, or repurposed, as spaces that can efficiently accommodate both pedestrians walking to the store and customers waiting for a pickup. But there are even more possibilities for optimization when retailers begin thinking about other potential uses for this real estate.

Planning 296
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5 Awesome Brand and Retail Partnerships and What You Can Learn From Them

Wiser

It’s no secret that retail has faced enormous challenges over the last few years. From changing customer habits and the rise of direct-to-consumer to COVID-19 upending every reasonable expectation the retail industry had for 2020, successful brands and retailers have to be creative to stay ahead of the game. Finding new levers for growth can be difficult in today’s climate, but one that can’t be overlooked is partnerships.

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Sella Concept brings retro feel to Sister Jane Townhouse in London

Dezeen

Fringed furnishings and velvet walls feature inside the west London headquarters that design studio Sella Concept has created for fashion brand Sister Jane, which includes a showroom, restaurant and roof terrace. Sella Concept said it drew upon "untapped maximalist style" to design Sister Jane Townhouse, which takes over a prominent corner property on Golborne Road in the affluent neighbourhood of Notting Hill.

Fashion 82
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Customer Loyalty Programs: The Most Effective Tool in Your Marketing Arsenal

Medallion Retail

If your wallet has ever looked anything like mine, chances are that at one point in time it was loaded with stacks of customer loyalty cards. In those early days of customer loyalty programs, it was on the customer to. The post Customer Loyalty Programs: The Most Effective Tool in Your Marketing Arsenal appeared first on Medallion Retail.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Oracle Wins Bid For TikTok, But Still Awaits Government Approval

Retail TouchPoints

Oracle has won its bid for TikTok ’s U.S. operations, though the deal will not be an outright purchase. Instead, Oracle will become a “ trusted technology provider ” for TikTok owner ByteDance. The companies must now wait for approval from the White House and the Committee on Foreign Investment before completing the deal. The review is scheduled for this week.

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Why 9 out of 10 of our Largest Customers are Using Our Newest Product

Retail Next

Like many others, when the realities of Covid-19 started to hit, I had no idea what was about to happen. RetailNext is singularly focused on retail, with many of our customers being in the new “non-essential” category – so that was a real concern. I was planning to get married on June 27, and that was up in the air. My then 2nd grader was suddenly without a daily routine, wandering aimlessly around the house asking for more screen time.

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By the Numbers: What’s Next for 2020?

Retail Eye

COVID-19 has had a clear effect on retail, accelerating trends that expected to take years to saturate the market in just a few months. As a result, customer habits have never been so dynamic. As we enter the school year and customer needs change yet again, who will be the big winners under the first […].

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Capgemini Helps Retailers Empower Shoppers’ Smart Devices

Retail TouchPoints

Capgemini offers the Smart Store Guide, a solution that helps retailers provide a rich customer experience for all shoppers. The Guide is powered by computer vision and voice recognition, and it can help shoppers navigate a pre-planned shopping list by recommending the best route and offering product information in real time. The solution was designed in partnership with Intel and seeks to help shoppers plan their visit from anywhere using a voice interface.

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Personalisation is key to retail success, says Kooomo

Retail Technology Review

Personalisation will be the key for retailers to create a compelling experience as shoppers settle into their new post-COVID-19 habits, with retailers needing to consider incorporating personalisation into their online and offline strategies as a priority. This is according to global eCommerce platform, Kooomo, which outlines that tailored experiences will be critical in responding to the growing demands and expectations of the modern consumer.

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Walmart Boosts Pay For 11% Of Associates In Store-Level Restructuring

Retail TouchPoints

After instituting two prior rounds of restructuring this year, Walmart announced that it is introducing a “team-based operating model” in its supercenters, which comprise the majority of the chain’s stores at more than 3,500. Associates who move into new roles will receive higher compensation, with approximately 165,000 hourly associates — 11%. of Walmart’s workforce — receiving a boost in wages.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Torrid Pushes Email Click Rate To Nearly 15% With Real-Time Mapping

Retail TouchPoints

In the wake of COVID-19, store hours and services can be unpredictable, making it difficult for customers to keep up. Torrid is using the LiveMap feature from email solution provider Liveclicker to prevent confusion for customers on its email list, automatically providing up-to-date and personalized information on whether their local stores are closed, open, or open solely for curbside pickup.

Location 258
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Tiffany Protests LVMH Effort To Delay Lawsuit Over Endangered Acquisition

Retail TouchPoints

The star-crossed acquisition of Tiffany & Co. by luxury giant LVMH Moët Hennessy Louis Vuitton has gone to its next level of legal wrangling between the two companies. Tiffany has filed a motion to expedite its lawsuit over LVMH’s attempt to pull out of the deal. LVMH is seeking to delay the current Sept. 21 hearing date by six to seven months , which Tiffany claims is an “attempt to run out the clock to avoid fulfilling its obligations under the merger agreement.”.

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Zone Pricing Takes On A Bigger Role During The Pandemic

Retail TouchPoints

COVID-19 has massively influenced consumer behavior, and the economic fallout has had a huge impact on the role of price perception. Economic and public health conditions vary wildly by city, state and region as restrictions are lifted and reinstated. As a result, consumer behavior has become harder to predict across multiple locations, which makes zone pricing a must for retailers.

Markdowns 220
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NRF, Census Bureau Report Continued Retail Recovery In August

Retail TouchPoints

Retail sales continued their gradual improvement in August, rising 0.6% seasonally adjusted from July and 2.6% year-over-year, according to Census Bureau data. The monthly increase is down slightly from the 0.9% growth seen in July, but still shows the industry gaining upward momentum after its lows earlier this year. In comparison, the National Retail Federation’s calculations , which exclude automobile dealers, gasoline stations and restaurants, showed August sales up 0.1% seasonally adjusted

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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How Lowe’s ‘Making It’ Contest Blazes A Trail For Underrepresented Entrepreneurs

Retail TouchPoints

Coming up with a great product is only half the battle for inventors/entrepreneurs. Often, the real challenge involves getting the ear of retail gatekeepers and convincing them that the new product deserves shelf space. Lowe’s is seeking to create a more direct path to its shelves for SMBs run by diverse — and frequently underrepresented — backgrounds, including women and minorities, via its new “Making It…With Lowe’s” program.

Marketing 229
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GNC Cancels Bankruptcy Auction, Seeks Sale To Investor Harbin Pharmaceutical

Retail TouchPoints

GNC Holdings has canceled its planned auction and will move ahead with plans to sell itself to China-based Harbin Pharmaceutical Group , according to bankruptcy court filings. A hearing for the deal is scheduled for Sept. 17, but political figures have voiced concern about a potential sale. The troubled retailer entered Chapter 11 bankruptcy in June with a “prepackaged” plan that included Harbin as the stalking horse bidder, and which valued GNC at $760 million.

Planning 185
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Amazon Opening 100 New Operations Facilities To Prep For Q4 Rush

Retail TouchPoints

Amazon plans to open 100 new operations facilities this month, encompassing fulfillment centers, delivery stations, sortation centers and other sites. The e-Commerce giant also is creating 100,000 new regular full- and part-time jobs in its operations network, with many of the new positions at Amazon’s newest state-of-the-art sites, according to an Amazon blog post.

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Tune Up Your Tone Of Voice On Social

Retail TouchPoints

Remember when you were a sassy little kid and your mom would tell you to “watch your tone of voice”? That’s actually good advice for brands’ voice on social media today. Let’s face it: 2020 has been a rollercoaster with the pandemic, civil unrest and a weakened economy. A new social media approach to ‘watching one’s tone’ is needed to deal with these difficult scenarios.

Marketing 215
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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The Three Focus Points Of Advanced Personalization: What, Where, Who

Retail TouchPoints

Today’s retail CMO is responsible for the entire customer experience — not just branding and messaging. With this accountability comes the need to think deeply about how all customer touch points connect to deliver an agile, profitable and personal experience that resonates with each and every customer. Until now, personalization as a retail tactic has been primarily siloed across channels.

Checkout 202
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Exclusive CEO Q&A: How Swiminista Combines Sustainability With The ‘Perfect’ Swimsuit Fit

Retail TouchPoints

Andréa Bernholtz wasn’t thinking of starting a swimwear brand when she was on vacation with friends in Mexico, but she did want to find the “perfect” swimsuit — one that “didn’t bind at the neck, was adjustable to fit different shapes and body sizes, and also would change as your body changes throughout the day,” she said in an interview with Retail TouchPoints.

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Johnson Controls Launches AI-Powered Face Mask Detection

Retail TouchPoints

Johnson Controls has launched exacqVision 20.09 with Face Mask Detection, an integrated solution that seeks to maintain safety for shoppers and associates by quickly putting information into the hands of facility decision makers. The tool uses AI-powered analytics designed to help improve accuracy and scalability over pixel-bases solutions. Capabilities include automated event notification features designed to monitor, link and search “no mask” events, to enhance situational awareness and help r

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Kohl’s Lays Off 15% Of Corporate Staff In Wake Of Poor Q2 Results

Retail TouchPoints

Kohl’s has reduced its corporate workforce by approximately 15% to help it weather the impact of the COVID-19 pandemic, according to a filing with the Securities and Exchange Commission. The layoffs are expected to save the retailer $65 million annually. Kohl’s closed all of its stores in mid-March after initially resisting calls for non-essential retailers to temporarily shut down.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Report: Rent The Runway Drops Unlimited Rentals Offering In Subscription Overhaul

Retail TouchPoints

Rent the Runway is eliminating the unlimited rentals option as it overhauls its membership plans, according to CNBC. CEO Jenn Hyman stated that the changes have been in the works for 18 months, and discussions started before COVID-19. However, the pandemic has accelerated the decision-making process at the company, which has been adjusting to new shopping habits.

Planning 151
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FULLBEAUTY Brands To Acquire Catherines For $40.8 Million

Retail TouchPoints

Ascena Retail Group plans to sell Catherines to FULLBEAUTY Brands for $40.8 million , according to a bankruptcy court filing. FullBeauty’s winning bid is more than twice the original $16 million offer initially placed by City Chic Collective. FullBeauty itself sped through bankruptcy in less than 24 hours last year, coming up with a plan to cut $900 million of its $1 billion debt to reduce interest payments and kickstart a turnaround.

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Amazon Adds Luxury Store-Within-A-Store Feature To Its App

Retail TouchPoints

Amazon has launched Luxury Stores, an AR-powered store-within-a-store shopping experience, on an invite-only basis. The Amazon app’s new feature will focus on both established and emerging luxury fashion and beauty brands, starting with Oscar de la Renta’s Pre-Fall and Fall/Winter 2020 collections. Luxury Stores will feature “View in 360” technology, which lets shoppers browse styles in full 360-degree views to help them better visualize the look and fit.

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After Lackluster Q2, Francesca’s Explores Strategic Alternatives

Retail TouchPoints

Following a 29% drop in net sales during Q2, apparel, jewelry and accessories retailer Francesca’s will investigate strategic alternatives ranging from lease deferrals and refinancing to bankruptcy. Francesca’s, which operates approximately 700. boutiques in 47 states and the District of Columbia, experienced a comp sales drop of 5% for the three months ended Aug. 1, 2020, even though this figure excludes sales from boutiques that were closed four or more days per week due to COVID-19.

Boutique 133
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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Skirting Bankruptcy, J.Jill Secures $15 Million To Pay Debts And Fund Business Plan

Retail TouchPoints

While a raft of non-essential retailers have succumbed to Chapter 11 bankruptcy since the pandemic forced store shutdowns, J.Jill has reached a definitive agreement with its lenders to avoid that fate in an out-of-court settlement. J.Jill’s lenders have agreed to give the company an additional two years, through May 2024, to pay off its term-loan debt and to provide an investment of “no less than $15 million ” in the form of a junior term-loan facility.

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By the Numbers: What’s Next for 2020?

Retail Eye

COVID-19 has had a clear effect on retail, accelerating trends that expected to take years to saturate the market in just a few months. As a result, customer habits have never been so dynamic. As we enter the school year and customer needs change yet again, who will be the big winners under the first […].

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By the Numbers: What’s Next for 2020?

Retail Eye

COVID-19 has had a clear effect on retail, accelerating trends that expected to take years to saturate the market in … Continue reading →

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GreyOrange patents technology to equip retailers for the future of omnichannel fulfilment

Retail Technology Review

GreyOrange, a global software and mobile robotics provider that leverages artificial intelligence and machine learning to optimize fulfilment operations, has announced patents for technology essential for companies to achieve high-yield omnichannel fulfilment as well as to maximise facility space utilization through multilevel operation capabilities.

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Exploring the Advantages and Hurdles of Direct Store Deliveries

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.