Sat.Jun 26, 2021 - Fri.Jul 02, 2021

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Report: Store closures decline for the first time in 2021

Retail Dive

According to Coresight Research, 5.7% fewer stores have closed this year so far than during the same time in 2020.

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Walmart AI Tool Helps Pickers Find the Right Product Substitutions, Improving CX

Retail TouchPoints

Walmart is responding to the unique challenges out-of-stocks create in grocery ecommerce through the application of AI. While shoppers can’t choose their own substitutes when an item in an online order is unavailable, the solution aims to predict what they would have selected to help pickers make the right choice. “For example, imagine you’re a personal shopper looking for cherry yogurt for an online grocery order,” said Srini Venkatesan, EVP, Walmart Global Tech in a statement.

Consumer 328
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KFC Australia delivers “standout” result in FY21

Inside Retail

KFC Australia has led the growth of its local operator, Collins Foods, as more and more Aussies turned to convenience and brands they trust during the last year. According to Collins Foods’ CEO Drew O’Malley KFC Australia was its “standout performer” in FY21, with same-store-sales growth of 12.9 per cent and underlying EBITDA growth of 17.9 per cent.

Kiosk 279
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DSW adds self-checkouts as workers are hard to find

Retail Wire

DSW is testing self-checkouts in its stores in “response to hiring challenges,” according to Karen Cho, senior vice president of human resources at Designer Brands, the parent company of the shoe chain. The retailer has found it more challenging hiring part-time workers than in the past, even as its full-time associate ranks have remained relatively stable.

Checkout 214
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Innovative new LEGO® Store launches on Fifth Avenue in New York with Broadway Musical spectacle

Retail Focus

An entirely new retail experience, the Fifth Avenue store features the most famous landmarks and icons of NYC built larger-than-life in LEGO bricks, alongside brand-new, one-of-a-kind immersions and interactive experiences with play at the heart. The LEGO Store on Fifth is the flagship location in a new retail format expanding globally. The opening is commemorated by the first new Broadway-style performance in over a year, assembled by an iconic team of award-winning choreographers, lyricists, p

Location 208
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Waterdrop Opens First U.S. Retail Flagship in Miami Beach

Retail TouchPoints

Waterdrop — a microdrink CPG brand — has debuted its first U.S. retail store in Miami Beach, Fla. Launched in Vienna in 2017, waterdrop operates 15 brick-and-mortar stores and serves 1 million+ customers across Europe. The brand expanded to the U.S. with its ecommerce business in spring 2021, now being followed by its first retail location on Miami’s iconic Lincoln Road shopping corridor.

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Walmart’s private label insulin helps diabetics stay healthy and save money

Retail Wire

Walmart has launched its first-ever private brand insulin to help diabetics afford the medicine critical to controlling their blood sugar levels. Walmart’s private label insulin is priced between 58 percent and 75 percent that of branded alternatives on the market.

Marketing 190
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Bluewater secures debut flagship for sweet fashion concept: Vanilla

Retail Focus

Bluewater, one of Europe’s leading retail and leisure destinations, has announced the signing of a new accessible fashion concept brand Vanilla, for its debut standalone store following the success of its established online and concession presence. Located adjacent to H&M on Upper Thames Walk, the 3,616 sq ft Vanilla flagship store represents the first time trend-led, well priced fashion labels Blue Vanilla and Pink Vanilla will have a bricks and mortar home to showcase their collections in

Fashion 173
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Gap to Close all 81 UK Stores, Seek Franchise Partners for Other European Markets

Retail TouchPoints

Gap will be shuttering all 81 of its stores in the UK and Ireland by the end of September 2021 as part of a strategic review of its European business. The Guardian estimates that the closures will result in the loss of more than 1,000 jobs. Shutdowns will begin in August 2021, but Gap isn’t exiting the countries completely — it will maintain its ecommerce business in the region and is looking for a partner to run that operation.

Marketing 274
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France investigates Zara, Uniqlo for concealing crimes against humanity

Inside Retail

French prosecutors have opened an investigation into four fashion retailers suspected of concealing crimes against humanity in China’s Xinjiang region, a judicial source said on Thursday. The procedure is linked to accusations against China over its treatment of minority Muslim Uyghurs in the region, including the use of forced labour, the source said.

Fashion 246
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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Global Computer Makers Deliver Breakthrough MLPerf Results with NVIDIA AI

Nvidia

NVIDIA’s partners are delivering GPU-accelerated systems that train AI models faster than anyone on the planet, according to the latest MLPerf results released today. Seven companies put at least a dozen commercially available systems, the majority NVIDIA-Certified , to the test in the industry benchmarks. Dell, Fujitsu, GIGABYTE, Inspur, Lenovo, Nettrix and Supermicro joined NVIDIA to demonstrate industry-leading results training neural networks with NVIDIA A100 Tensor Core GPUs.

Returns 145
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How to Handle Difficult Customers

Hyken

Not long ago I covered six ways to handle angry customers. Often an angry customer and a difficult customer are the same. But that’s not always true. Sometimes difficult customers aren’t angry. They are just tough and demanding. That said, the techniques I cover in both of these posts can work, with a little tweak or variation depending on the situation.

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Timberland Launches Upcycling Program to Extend its Products’ Lifecycles

Retail TouchPoints

Timberland will launch ReCircled, a recycling and upcycling program that will fuel the retailer’s circular design and development cycle. The initiative is a major step in Timberland’s goal of having a net positive impact on nature by 2030, through reuse and promotion of regenerative farming practices. Starting in August 2021, ReCircled will let U.S. customers return any Timberland footwear, apparel or accessory to a Timberland store to either be repaired or refurbished.

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Carl’s Jr. new master franchise plans 27 new stores this year

Inside Retail

Carl’s Jr. will open up to 200 restaurants over the next 10 years in Australia under a new master franchise agreement. The burger brand’s parent company CKE Restaurants Holdings has signed an agreement with CJ’s QSR (Franchise) Group, which will now oversee expansion of the US brand across the country. Since introducing Carl’s Jr. to Australia in 2016 in Bateau Bay, New South Wales, the brand has grown to nearly 30 restaurants throughout Victoria, Queensland, South Australia and NSW under separa

Planning 246
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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Small Business and the Importance of Simplified Email Security

Cisco Retail

Cisco Secure Email Cloud Mailbox was built with one guiding principle – simplicity. Of course, it’s easy for us to talk about the benefits of our cloud-native email security product and how easy it is to use. But don’t just take it from us! Every day, our customers are reaping the benefits of enhanced email security, which in turn increases productivity, profitability, and overall organizational functionality.

Wholesale 141
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General Mills expands its enhanced shared parental leave and other benefits

Retail Times

General Mills, the global food company, today announces changes to its UK and Ireland employee benefits plan designed to support families facing life-changing events such as childbirth, adoption and pregnancy loss.

Planning 140
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‘We are in the Business of Emotions, Not Transactions’: Exclusive Q&A with Neiman Marcus Group CTO Bob Kupbens

Retail TouchPoints

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. Responding to its customers’ desire for a more enhanced, elevated and personalized luxury experience, NMG announced plans to invest more than a half-billion dollars in digital technology over the next three years , through acquisitions like its recent purchase of

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How historic Japanese retailer Takashimaya is staying ahead of the times

Inside Retail

From using non-toxic paint in stores to digitising documents to avoid paper waste, more businesses are taking steps to make their physical operations more sustainable. That includes the Japanese department store chain Takashimaya. While its bold approach to sustainable store design entails high upfront costs, it will lead to long-term benefits in the future.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Integration with Chuck Norris and Meraki APIs – Getting Started with ChatOps, Part 4

Cisco Retail

Two weeks ago we had our bot extract all message details and answer back to us. Today we’ll focus on how we can integrate it with a different API. Let’s review what we have learned until now in this blog series on ChatOps : How to configure a webhook to have Webex notify our bot logic about new messages. How to retrieve all details about a new message, including its text content.

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Bed Bath & Beyond sales up 50% as consumers continue investing in homes

Retail Dive

Even as the country begins to show signs of recovery from the pandemic, the retailer's momentum isn't slowing, spurring it to raise its full-year outlook.

Consumer 136
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Backcountry Harnesses PLM Solution to Improve its Private Label Development Workflow

Retail TouchPoints

Outdoor gear retailer Backcountry has selected Centric Software ’s Product Lifecycle Management (PLM) solution for emerging brands, Centric SMB, to help it plan, design and develop products. The retailer will use the software to position itself for future growth with a focus on private label items. Backcountry’s private label team is aiming to improve collaboration, reduce data entry errors and create a better workstream flow.

Outdoor 238
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QR check in to become mandatory across every NSW business in July

Inside Retail

Use of the Service NSW QR Code check in service will be mandatory at all businesses from Monday 12 July, the Government announced today. The decision was made as Sydney’s Covid-19 cluster continues to grow unabated to give NSW Health contact tracers real-time access to useful data from a greater number of locations. “This is about keeping customers and staff safe and getting all businesses open again as soon as possible,” said minister for digital and customer service Victor Dominello.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Cisco UCS C245 M6 server based on AMD EPYC sets 14 world records

Cisco Retail

World Records. Summer temperatures are heating up. However, nothing is hotter than the 14 new SPEC.org world-record benchmarks just delivered by the Cisco UCS C245 M6 Server based on 3 rd generation AMD EPYC CPUs. We have world records across a range of benchmarks showing that UCS C245 M6 server is a versatile platform for almost any application. Let’s start with raw CPU performance, as measured by SPEC CPU ® 2017.

ATS 128
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Coca-Cola ends use of non-recycled plastic in on-the-go bottles

Talking Retail

Coca-Cola Great Britain (GB) is now using 100% recycled plastic for its entire range of on-the-go bottles, in partnership with Coca-Cola Europacific Partners (CCEP). The move means that all plastic bottles of 500ml or less are to be made with 100% recycled plastic and will continue to be fully recyclable. The first 100% recycled 500ml bottles will start appearing on shelves from September.

ATS 128
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The Future of Retail and AI

Retail TouchPoints

When Amazon Go launched in 2018, critics claimed that it would take more than a decade for autonomous retail to catch on. Fast-forward a couple of years and one global pandemic later, it’s clear that autonomous retail isn’t going anywhere. In fact, it’s evolved from a futuristic sci-fi concept to a safe option for shoppers to do their daily grocery shopping.

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How to reach customers at the time of purchase

Inside Retail

Retail marketing has evolved over the last few years. While advances in technology have allowed for more personalisation and better shopping experiences, the way consumers shop – both online and in-store – has changed significantly and the lines between the digital and physical world continue to blur further. Retailers today, not only have to adapt to this new reality but also need to understand that the new consumer journey is always connected across a multitude of devices, regardless if they’r

ATS 246
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Should the CISO Report to the CIO?

Cisco Retail

The Chief Information Security Officer (CISO) is the organization’s senior executive in charge of the cybersecurity and the information technology risk management posture of the enterprise. He or she is a seasoned executive who must be equally adept at leading the myriad technology functions associated with protecting the enterprise’s information and data from misuse and compromise, as well as at managing the deeper business aspects of the role, such as hiring, developing, and retaining qualifie

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Post Office responds to postmasters’ appeals of historical convictions

Talking Retail

The Post Office has responded to the Court of Appeal regarding 25 applications by former postmasters for permission to appeal their convictions in Post Office prosecutions between 2002 and 2012. The Post Office is supporting the applications in 10 cases and opposing after consideration of each case by its board. Appeals of historical cases in. This story continues at Post Office responds to postmasters’ appeals of historical convictions.

ATS 128
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Walmart’s Latest Move in Pharmacy Wars: Cheaper Private Label Insulin

Retail TouchPoints

Walmart has launched a private label analog insulin through its ReliOn brand, available in both analog insulin vials and FlexPens. The new medication is priced to help customers save 58% to 75% off the cash price of branded analog insulin products. The NovoLog Insulin injection, which is manufactured by Novo Nordisk, will become available in Walmart pharmacies the week of June 28, and in Sam’s Club pharmacies in mid-July.

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7-Eleven will invest $15m+ in Far North Queensland

Inside Retail

7-Eleven is investing in Far North Queensland for the first time, with about 15 stores expected to open in the region over the next two years. General manager – channel, Braeden Lord, said exact locations have not yet been chosen. “We are continuing to work with landlords and developers to identify opportunities to secure the right sites to meet the needs of the community.

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Exploring the Advantages and Hurdles of Direct Store Deliveries

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.