Sat.Jun 05, 2021 - Fri.Jun 11, 2021

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Six Ways to Handle Angry Customers

Hyken

Everybody has angry customers. Some customers are angry because they have a complaint. Some are just having a bad day. Whatever the reason, you must know how to handle angry customers. In our customer service training workshops , we provide a number of tactics to manage these difficult customer situations. Before I get into the specifics, remember that when angry customers have their problems managed appropriately, they can become your best customers.

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What Is Synthetic Data?

Nvidia

Data is the new oil in today’s age of AI, but only a lucky few are sitting on a gusher. So, many are making their own fuel, one that’s both inexpensive and effective. It’s called synthetic data. What Is Synthetic Data? Synthetic data is annotated information that computer simulations or algorithms generate as an alternative to real-world data. Put another way, synthetic data is created in digital worlds rather than collected from or measured in the real world.

Finance 144
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Amazon launches resale platform in Australia

Inside Retail

Amazon Australia is getting into resale with the local launch of Amazon Warehouse – the online giant’s storefront for pre-owned and open-box items across a range of products. The items on Amazon Warehouse will be checked over and fulfilled by Amazon staff, can be eligible for free delivery for Prime members, and will be discounted. “Items are returned to Amazon for many reasons – sometimes a product is just not what a customer is looking for, or perhaps there’s a cosmetic defect or the packaging

Apparel 328
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Lancôme Unveils AR Experience at Parisian Flagship

Retail TouchPoints

Beauty brand Lancôme has upped its experiential retail game, launching an augmented reality (AR) experience at its flagship store located on the famous Champs-Elysées in Paris. L’Oréal Group , which owns Lancôme, selected the landmark store (which saw 30,000 visitors monthly pre-COVID) for the experiential offering that blends the physical and digital worlds.

ATS 325
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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How To Create Brand Loyalty And Encourage Repeat Customers

Retail Focus

Finding new customers can be one of the most challenging aspects of running a business, which is why it is so important to look after the ones you do have to convert them into repeat buyers and loyal customers. Targeting people who have already bought something from you makes sense because they have already shown an interest in your company and products, have disposable income, and are willing to spend it, and they already know your company and platform.

Checkout 264
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Fast shopping: How to increase sales when shoppers spend less time in-store

Tokinomo

The pandemic changed the way we did many things. One of the things that are not going to be the same as it used to be in 2019 is shopping. Yes, eCommerce is gaining more popularity, but brick and mortar is not dead.

Shopping 243

More Trending

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A Consumer Brands’ Guide to Understanding and Navigating Amazon’s Private Label Business

Retail TouchPoints

According to Coresight Research ’s Inside the World of Amazon’s Private Label Offering report, Amazon now has over 22,617 products from 111 private label brands across nearly every category — three times the number of brands they had in 2018. While Amazon states that private label represents less than 1% of its total sales, when drilling down to specific categories, the picture is much different.

Consumer 312
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Chewy CEO: pandemic puppy trend is ongoing

Retail Wire

Americans adopted puppies and kittens in big numbers as they hunkered down in their homes during the early months of the novel coronavirus pandemic. That trend continued even as restrictions were lifted, according to Chewy CEO Sumit Singh. The online pet product retailer launched an adoption service last month and is working with 6,000 animal shelters across the nation.

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Why Retail Demand Forecasting and Machine Learning go Hand in Hand

Intelligence Node

The New-Age of Retail & Demand Forecasting Demand is where it all starts. Whether you want to set up a new business or expand the current one, demand dictates your decisions every step of the way. In retail demand forecasting, many factors are based on demand. For example, assessing risk, inventory planning, capital expenditure, revenue, […].

Planning 195
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How to embrace the ‘gifts’ in challenging situations

Inside Retail

Many retail cultures do not encourage the sharing of challenges or failures and even sometimes the sharing of successes. Therefore, if the culture you work within is against sharing lessons, it may be something that never enters your mind or your team’s, especially if that business is all you have ever known. In our home life, this is the same. If you are brought up not to share failures and to just suck it up and get on with it, then chances are this same behaviour will play out in your life.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Every Retail Worker is Now a Supply Chain Worker

Retail TouchPoints

Traditional retailers across the country have been playing catch-up for decades, trying to meet the changing needs of the consumer. Shoppers increasingly want the convenience of online shopping and anywhere fulfillment. This vast migration of consumers from brick-and-mortar stores to the digital marketplace began at least as early as Amazon opening its doors.

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Chipotle raises menu prices to pay workers better

Retail Wire

Chipotle Mexican Grill has raised prices on burritos, salads and other items by between 3.5 and four percent to help cover wage increases paid to workers. “We really prefer not to take pricing, but it made sense in this scenario to invest in our employees and get these restaurants staffed and make sure that we had the pipeline of people to support our growth,” CEO Brian Niccol said at the Baird conference. “We’ve taken some pricing to cover some of that investment.

ATS 204
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NVIDIA to Acquire DeepMap, Enhancing Mapping Solutions for the AV Industry

Nvidia

It’s time for autonomous vehicle developers to blaze new trails. . NVIDIA has agreed to acquire DeepMap, a startup dedicated to building high-definition maps for autonomous vehicles to navigate the world safely. . “The acquisition is an endorsement of DeepMap’s unique vision, technology and people,” said Ali Kani, vice president and general manager of Automotive at NVIDIA.

Location 145
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Levi’s donates $30,000 to support bushfire victims

Inside Retail

Denim fashion firm Levi’s has partnered with not-for-profit Habitat for Humanity Australia to support Australians hit by the 2019-20 bushfire season, which left thousands of Australians without a place to live. As part of its workwear campaign, Levi’s has donated a total of $30,000 to support the not-for-profit, which helps volunteers to make a different in fragile communities – some of which are still struggling more than two years after the devastating fire season.

Fashion 264
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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Golden Goose Brings Personalization and its ‘Lived-in’ Aesthetic to New Beverly Hills Store

Retail TouchPoints

Italian brand Golden Goose has amassed a cult-like following for its hand-made distressed sneakers — and now it has taken that “perfectly imperfect” aesthetic and translated it into a physical space in Beverly Hills, Calif. With the ambition of bringing the Italian “hand-made tradition” to the world, the brand merges artisanal craftsmanship and Made in Italy manufacturing for its collection of sneakers, clothing, accessories and bags, which have become known for attention to detail and their “li

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Wutopia Lab's latest bookstore in Shanghai borrows from traditional Chinese garden design

Dezeen

Bookshelves made from perforated aluminium and quartz stone double as partition walls in this maze-like Shanghai bookstore by local architecture studio Wutopia Lab. The 452-square-metre bookstore, which opened last month, is located at the base of a recently completed brick-red office block called Cifi Xintiandi (which translates as "The Roof") by Ateliers Jean Nouvel.

Location 145
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Keeping Cool with QSFP-DD800 Optics

Cisco Retail

History has been very clear that for broad industry adoption of the 800G generation, an optical pluggable form factor must be judged on: (1) Backwards compatibility with previous generation optics. (2) 100G+ electrical performance. (3) Excellent thermal power dissipation. The recent QSFP-DD MSA updates ensure all of these, but I’d like to focus on the thermal performance here.

Consumer 145
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7 diversity lessons for brands after the Aus Fashion Week controversy

Inside Retail

Since Afterpay Australian Fashion Week wrapped up last Friday night, critics have come out on social media, accusing it of ‘tokenistic’ attempts at diversity and inclusion. While this was the first year that First Nations fashion was put in the spotlight at AAFW, some have slammed the event for the lack of size representation, particularly during the final show.

Fashion 264
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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DICK’S Second ‘House of Sport’ Store Features Wellness Destination and ‘House of Cleats’

Retail TouchPoints

DICK’S Sporting Goods unveiled its second DICK’S House of Sport concept in Knoxville, Tenn., on June 4. The new location boasts multi-sport experiences inside and outside the store, broad integration with the community, elevated customer service and enhanced technology for ease of connection with the brand. The store features a 24,000-square-foot outdoor turf field and running track, a rock-climbing wall, a batting cage with HitTrax technology, golf hitting bays with TrackMan simulators, a putti

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Community Grown and Veteran-Owned: How Triple D’s BBQ Stands Out

Rangeme

After more than ten years of serving in the military and working for the federal government, Yancy Seals found himself motivated to start something new. It was Seals’ lifelong passion for BBQ and how ingrained it was in his ways of bringing communities and families together that prompted him to put his beloved secret recipes on store shelves for consumers.

Consumer 142
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Tilling AI: Startup Digs into Autonomous Electric Tractors for Organics

Nvidia

Who knew AI would have an impact on organic produce markets? Bakur Kvezereli did. Raised on an Eastern European organic tomato farm, he saw labor shortages, pesticide problems and rising energy costs. Years later, studying at MIT in 2014, it dawned on him that AI could help address these issues for farmers. A few years later, he founded Ztractor , an autonomous electric tractor startup based in Palo Alto, Calif.

Marketing 142
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General Pants plots trans-Tasman expansion

Inside Retail

Fashion label General Pants is set to expand to 65 stores across Australia and New Zealand as part of its growth strategy to focus on Gen Z and millennial consumers. General Plants said it will accelerate its store opening plan together with store refurbishments in Queensland, WA and Victoria in the next few months. In the past 12 months, the brand has opened eight new outlets, three of which are located in New Zealand.

Fashion 264
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Muggles Welcome: Harry Potter New York Debuts Interactive Tech-Enabled Shopping

Retail TouchPoints

Harry Potter New York debuted on June 3, inviting fans to experience the Wizarding World in an interactive store spanning three floors and more than 21,000 square feet. The location houses the largest collection of Harry Potter and Fantastic Beasts products under one roof, and features 15 different themed areas. Harry Potter New York also features a virtual queueing system for entry: when customers visit the store, they scan a QR code to join the virtual queue and return when they are notified.

Shopping 264
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How to stay competitive in e-commerce with AI-powered CX

Retail Dive

Find out ways you can enhance your customer experience and improve your return on investment, by increasing customer acquisition and creating results-driven digital engagement solutions.

Returns 143
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To Infinity, and Beyond: Ohio State University Builds AV Cybersecurity Platform for Long-Term Research on NVIDIA DRIVE

Nvidia

Researchers at The Ohio State University are aiming to take autonomous driving to the limit. Autonomous vehicles require extensive development and testing for safe widespread deployment. A team at The Ohio State Center for Automotive Research (CAR) is building a Mobility Cyber Range (MCR) — a dedicated platform for cybersecurity testing — in a self-driving car.

Planning 138
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Gen Z Australians still prefer boutiques to online for fashion

Inside Retail

Physical stores are still preferred to online channels among Gen Z Aussies when it comes to shopping for fashion. Despite the ongoing growth of e-commerce, more than 70 per cent of Gen Z said they will buy clothes at physical boutique stores or thrift stores instead of buying across e-commerce sites and marketplaces, according to a survey of Yubo, a Gen Z social media platform. .

Boutique 246
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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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GNC to Offer Curated Wellness Assortment in 4,000 Walmart Stores

Retail TouchPoints

GNC is expanding distribution for a selection of its vitamins and supplements to more than 4,000 Walmart stores and on Walmart.com. Beginning in June, GNC will offer an initial selection of men’s and women’s essential everyday vitamins, merchandised in several different formats at Walmart brick-and-mortar stores. GNC Holdings, the retailer’s parent company, went through a “pre-packaged bankruptcy” in June 2020 that included closing 800 to 1,200 of its stores.

Wholesale 291
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Pinterest introduces Shopping List feature

Retail Dive

Users can access products they have saved in one place and receive notifications on price changes as part of an overall expansion of shopping features.

Shopping 145
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Unsung Heroes entry deadline extended

Talking Retail

The deadline for entries to Unsung Heroes, which recognises convenience store owners and staff members who ‘go the extra mile’ to help their customers and local communities, has been extended. The initiative, organised by partners Independent Retail News and Nisa, will now close on 30 June. Retailers can enter by filling in the entry form. This story continues at Unsung Heroes entry deadline extended.

ATS 133
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Premier Retail sets record guidance as Covid strategies pay off

Inside Retail

Premier Retail has increased its profit guidance after recording global sales growth of 70 per cent in the 18 weeks to June 5, compares with the same period last year. . CEO Mark McInnes said the achievement reflected the success of its supply chain focus, integration of brands’ online and offline channels, and successful negotiation with landlords over rents while the Covid pandemic impacted trading.

Marketing 246
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Exploring the Advantages and Hurdles of Direct Store Deliveries

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.