Sat.Feb 12, 2022 - Fri.Feb 18, 2022

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How AI will increase your search ROI

Inside Retail

Your on-site search bar is one of the most popular ways for customers to find what they are looking for on your site. It also offers conversion rates 1.8x higher than browsing alone! However, most e-commerce businesses treat search as an infrastructure cost like web hosting. Friends, retailers, countrymen… lend me your ears… if there’s one myth to dispel, it’s that search is “just another website feature” or “sunk cost.

Returns 360
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Why Latin America is Poised to Become the Next Last-Mile Delivery Battleground

Retail TouchPoints

In the last 18 months, the infamously poor state of last-mile logistics in Latin America has carried a heavier price than ever. As anxious, confined populations turned to online transactions for nearly all they needed — spurring regional ecommerce market growth of 37% — the formidable terrain, notorious traffic and weak infrastructure have meant woefully long delivery times for more than just the non-essentials.

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Luxury brands not concerned consumers will balk at higher prices

Retail Wire

LVMH Louis Vuitton Moët Hennessy SE has increased prices on its handbags between six and seven percent overall with the belief that it will not negatively affect purchasing. “We have an advantage on quite a few other companies and groups, which is that we have a degree of flexibility on our prices,” said Bernard Arnault, LVMH’s chairman and CEO. “In the face of inflation, we have the ways and means to react.”.

Consumer 245
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Shopping centers-as-a-service: Reinventing retail

Tokinomo

Retail is constantly changing to meet the demands of its customers. While eCommerce is seeing a constant rise in customers, many say that physical or brick and mortar retail is dead. We beg to differ, especially since physical retail is growing and evolving as we speak.

Shopping 202
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Ebay Australia launches fulfilment service for vendors

Inside Retail

Ebay, Australia’s second-largest online marketplace, is launching a fulfilment service for vendors opening the way for 40,000 local sellers to contract out deliveries. The program has been set up in partnership with the global logistics firm, Orange Connex, launching with two Sydney fulfilment centres. Other centres are planned for state capitals. Ebay Australia’s director of shipping, Hayat Horma said the marketplace will offer vendors fast delivery options, competitive shipping rates, end-to-t

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What’s in Store for Grocery in 2022?

Retail TouchPoints

Inflation, product shortages and economic uncertainty are on everyone’s mind, from the White House to your house. Even for an industry that has been characterized by change over the past two years, it feels like grocery — and especially digital grocery — is poised to experience upheaval in the coming 12 months. So what changes should we expect to see in 2022?

Grocer 321

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TAG Heuer opens new boutique in the heart of Harrods

Retail Focus

Upon descending the staircase into the Fine Watch Department, visitors to the world-renowned Knightsbridge department store will be welcomed into the new TAG Heuer space. Spread over 30 square meters and featuring contemporary design notes such as sleek grey furnishing and touches of polished mirror, the boutique echoes the modern spirit of the luxury Swiss watchmaker.

Boutique 162
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Victoria, NSW ease Covid restrictions impacting retailers

Inside Retail

Australia’s two most populous states, NSW and Victoria, have eased Covid restrictions from today, moves retailers expect will make it easier for regular trading. In Victoria, density limits will ease in hospitality venues, and check-ins will no longer be required at supermarkets and retail stores, however rules requiring face masks to be worn indoors will remain in place.

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Rapid Grocery Delivery Competition Heats Up With New Albertsons and 7-Eleven Partnerships

Retail TouchPoints

Retailers and delivery companies are forming new partnerships as the rapid delivery market heats up. Albertsons will work with DoorDash to offer 30-minute delivery in more than 20 cities, while Grubhub will expand the Grubhub Goods branded convenience concept nationwide in collaboration with 7-Eleven. Shoppers in cities including Los Angeles, Denver and Seattle can now choose 30-minute delivery for more than 6,000 items from Albertsons banners including Safeway , Vons , ACME Markets , Jewel-Osco

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J&J to tell court why talc unit’s bankruptcy should stand

Retail Wire

Johnson & Johnson will argue in court that it should be able to pursue bankruptcy for its talc unit to resolve 38,000 claims against the company and its products.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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New global store concept for HOKA launches across Asia

Retail Focus

Experiential design agency Green Room has partnered with performance footwear and apparel brand HOKA on a new global store concept which has launched in China and SE Asia. The partnership has crafted an iconic, inspiring, community-fuelled retail concept – a true celebration of the HOKA brand – due to be rolled out to multiple locations and formats across the globe, from flagships, to concept stores, shop-in-shops, pop-ups, and outlets.

Outdoor 162
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Birkenhead Point to host body-positive Stylists in Residence

Inside Retail

Mirvac is partnering with Mys Tyler, a fashion-tech body-positive app, to host its second Stylists in Residence event at Birkenhead Point Outlet Centre in Sydney. The harbour-front shopping centre will house a bespoke space for Mys Tyler stylists where they can work, host clients and collaborate with peers. A masterclass has been created by the stylists to empower women of all body sizes, shapes, cultures and styles to love their bodies and dress with confidence. .

Fashion 264
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1 in 4 American Adults Have a Disability — Does Your Site Give Them a Great Shopping Experience?

Retail TouchPoints

Digital accessibility is becoming a big topic in retail, and it’s easy to see why: one in four American adults, or 61 million people, identify as having some kind of disability, according to Perkins Access. Globally, shoppers with disabilities spend $1.2 billion annually, and retailers looking to earn their business need to make their shopping experience as pleasant as it is for any other customer. “ The audience of people with disabilities is larger than most people think ,” said Geoff Freed, D

Shopping 317
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Kroger to enter another new market without opening stores

Retail Wire

Kroger is getting ready to open an Ocado automated spoke distribution facility in Oklahoma and, similar to what it has done in Florida, will enable consumers in the state to order from the grocer without having a physical store presence.

Grocer 130
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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Pacsun Improves Profitability with Intelligent Allocation and Replenishment with Antuit.ai

Retail Focus

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies. Founded in 1980 in Anaheim, California, PacSun’s founding mission is to deliver an exclusive collections of brands and styles to a community of inspired youth, to create a l

Markdowns 130
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Covid closures eat into Hallenstein Glasson sales and profit

Inside Retail

Hallenstein Glasson has warned shareholders both sales and profit will be down in the six months to February 1. In a trading update, Stuart Duncan, group CEO, said trade in a number of its stores continued to be disrupted by Covid-19, resulting in 5432 lost trading days. Online sales – which now account for 33 per cent of group turnover – made up for some of that impact.

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3 Brand Marketing Lessons from Super Bowl LVI’s Ads

Retail TouchPoints

People watch the Super Bowl to be entertained and to take part in one of the few remaining cultural experiences that’s shared in real time. This, of course, makes the stakes high for advertisers: not only is ad time costly (the average rates for a 30-second spot rose 5% this year to reach $4.8 million , or $160,000 per second), but there’s intense focus on their content even by people who don’t watch the game itself.

Marketing 306
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Publishers support legislation to open up app store competition

Retail Wire

A group representing U.S. publishers has written to leaders of the Senate Judiciary Committee in support of two bills intended to open up competition to smartphone app stores. “Platforms should be able to moderate their services to protect consumers, police IP theft and prevent security lapses. However, some dominant platforms have leveraged their privileged status as gatekeeper to unfairly compete in other markets,” the group wrote in a letter to Sen.

Consumer 130
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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NFL Teams Up with Cisco to Secure Super Bowl LVI

Cisco Retail

Much like in sports, preparedness is often the name of the game when it comes to security. That’s why, leading up to this past weekend, the NFL teamed up with Cisco to make sure its Super Bowl LVI network infrastructure was as secure and resilient as possible. Since it’s a live event, 100 percent uptime is imperative for the Super Bowl, ensuring fans don’t miss a moment of the action.

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Nationwide battery recycling scheme B-cycle launched

Inside Retail

Government-backed battery recycling scheme B-cycle has launched nationwide, aimed at combating a growing waste stream. Research indicates there are as many as 150 million loose or removable used batteries stored in homes across the country, used in tools, toys, wristwatches and remote controls. The program aims to prevent 90 per cent of those from reaching landfill.

Consumer 246
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Study: Why AOV Has Ousted CLV as Ecommerce Executives’ Most Valuable Metric

Retail TouchPoints

The past two years have seen a rapid evolution of retailers’ digital operations, and perhaps more importantly led to a dramatic shift in the role that ecommerce plays in the overall shopping experience. “The whole idea of what portion of the buying journey is digital versus physical has shifted,” said Ricardo Belmar, Director of Partner Marketing for Retail and CPG at Microsoft in an interview with Retail TouchPoints.

Marketing 299
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Canadian Tire tries to get ahead of any supply chain disruptions

Retail Wire

Canadian Tire has ordered its spring and summer products early and chartered its own cargo ships in an effort to stay ahead of possible supply chain disruptions. It’s a strategy that the retailer has used to avoid surge shipping charges and keep store shelves stocked during the pandemic.

Shipping 130
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Headcount alone isn’t enough for your headaches

Cisco Retail

We’ve all heard the phrases: An ounce of prevention is worth a pound of cure; failing to plan is planning to fail. But sometimes even the best plans fall short when attackers come calling on your enterprise. Helmuth von Moltke was famously quoted as saying, “No plan of operations extends with certainty beyond the first encounter with the enemy’s main strength.”.

Planning 144
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The Iconic COO to take helm of Flybuys

Inside Retail

Anna Lee, the current COO at online fashion and lifestyle marketplace The Iconic, is leaving to head up Australian customer-loyalty program company Flybuys. . Lee will succeed current CEO, John Merakovsky, who will depart in April. Lana Hudson, Flybuys’ CFO, will hold the interim CEO role before Lee begins working on June 13. “Flybuys has an exciting growth trajectory and I’m pleased to be handing the reigns to a leader of Anna’s calibre,” Merakovsky said.

Finance 246
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Kohl’s Unveils Next 400 Sephora Shop-in-Shop Locations

Retail TouchPoints

Kohl’s has identified the next 400 stores that will be adding Sephora at Kohl’s shops this year as it continues toward its goal of 850 shop-in-shops by 2023. From Alaska to Maine, the 400 stores will span 36 states and bring the current Sephora at Kohl’s location total to 600. Introduced in fall 2021 , Sephora at Kohl’s features a 2,500-square-foot fully immersive beauty experience that mimics the look and feel of a freestanding Sephora.

Location 297
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Gucci parent to open more shops in U.S.

Retail Wire

Kering, the parent company of Gucci, Balenciaga and Yves Saint Laurent, is on the hunt for luxury acquisitions, possibly in jewelry. The company plans to expand its U.S. store count in cities such as Atlanta, Austin, Charlotte and Nashville.

Jewelry 130
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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What Is Edge AI and How Does It Work?

Nvidia

Recent strides in the efficacy of AI, the adoption of IoT devices and the power of edge computing have come together to unlock the power of edge AI. This has opened new opportunities for edge AI that were previously unimaginable — from helping radiologists identify pathologies in the hospital , to driving cars down the freeway , to helping us pollinate plants.

Location 144
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Your guide to working out your workforce

Inside Retail

Few areas of the economy have been as affected by Covid-19 as the retail sector. Non-food retailers have been forced to close, switch to online or click-and-collect, and switch back again. Food retailers became essential frontline workers and dealt with a time of booming sales and insatiable demand. There has been volatility, uncertainty, frustration, and panic buying.

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New Rules for Site Relevance

Retail TouchPoints

As consumers spend more time and money online, brands need to do more to ensure their site experiences are relevant and engaging. During this episode of TouchPoints TV, Brian McGlynn, GM of Ecommerce for Coveo, breaks down how AI can help teams understand consumer “clues,” piece them together and tailor site experiences accordingly. He also reveals the secrets to successful A/B testing, especially as consumer behaviors continue to change.

Consumer 296
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Walmart focused on helping customers beat inflation

Retail Wire

Walmart reported a slight gain in quarterly revenue as the company saw traffic to its stores and website increase 3.1 percent. Walmart’s earnings per share of $1.53 topped the $1.50 expected by Wall Street analysts. CFO Brett Biggs said the retailer was confident in its position going forward. “We know that consumers are focused on inflation, and we’re continuing to watch key item pricing to ensure that we help them through this,” he said.

Consumer 130
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Exploring the Advantages and Hurdles of Direct Store Deliveries

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.