Sat.Dec 07, 2019 - Fri.Dec 13, 2019

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[Total Retail]: 4 Key Elements Driving Superior Customer Experience In-Store

Wiser

People, products, shopability, and sentiment. These are the four key elements driving superior customer experience in-store, according to Wiser CEO Andy Ballard. Writing for Total Retail, Andy digs into why retailers should care deeply about each of these elements and how improving these areas can provide positive results for companies. Here’s a sneak peek at what you can read in “ 4 Key Elements Driving Superior Customer Experience In-Store.”.

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Optimizing Your Online Store for Mobile Traffic [INFOGRAPHIC]

Retail Next

It is common knowledge that shoppers are increasingly using mobile phones to shop. In fact, more than half of all internet traffic now comes from a mobile device, and 62 percent of smartphone owners use a mobile device to shop in the U.S. This is a phenomenon seen not only in the United States, but internationally as well, with many markets such as China, Mexico and Indonesia being known as ‘mobile-first’ economies, where their technological infrastructure was built starting with the mobile phon

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Eataly vs Time Out Market: Similar Models with Different Implications

Retail Eye

A month after Eataly’s grand opening in Toronto, and Time Out Market’s new location in Montreal, its time to take a look at these food hall-esque attractions. Both models are sized close to a large grocery store but are modeled more as a community hub. So just what makes them work? Eataly – Ambassador of […].

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It’s not too late to win with the holiday shopper

Markerketing Experts

The festive season is officially around the corner! For some of us this is great news, but others may not have reached the targets set for this holiday season yet. . If you find yourself in the latter group, we bring great news to help with the holiday cheer. . Last-minute shoppers ahoy! According to Deloitte’s holiday survey , 51% of shoppers have yet to accomplish their holiday shopping – which has been chalked in for the second half of December.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Loaded Burger new store concept…

Retail Design Solutions

Just launched is a new store for our friends at Loaded Burger which we have been involved with from concept generation through to detail design packs and overseeing delivery on site. This has a been a great project to work on and well done to all those involved in delivering a great result that sets the brand apart from the competition. We’re looking forward to more in 2020 as they grow from strength to strength!

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Retail Performance Pulse: Stores Enjoy Strong Opening of Holiday Season

Retail Next

The latest edition of the RetailNext Retail Performance Pulse has been published and is available for download, providing an overview of brick-and-mortar store performance for the retail month of November 2019 (November 3-30 on the industry’s 4-5-4 calendar). Download the Retail Performance Pulse for November 2019 store results. November is traditionally the start of the holiday shopping season, and once again the Thanksgiving/Black Friday weekend carried the month.

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Eataly vs Time Out Market: Similar Models with Different Implications

Retail Eye

A month after Eataly’s grand opening in Toronto, and Time Out Market’s new location in Montreal, its time to take … Continue reading →

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Get the Heck out of the Backroom!

Graff Retail

During countless trips through numerous stores over the past few weeks we couldn’t help but notice a predominant and very disturbing trend … it’s next to impossible to find a manager on the sales floor! Can you believe it? The most important retail ‘show’ of the year and the cast and crew are running around […].

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Online conversion rates rose by 44% on Black Friday, according to iAdvize data

Retail Technology Review

UK online conversion rates rose by 44% on the daily average on Black Friday – up 3% year-on-year - according to data from iAdvize, the conversational commerce provider, while Cyber Monday conversions increased 27% compared to an average Monday.

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6 Practical Tips for B&M Retailers to Improve the Retail Checkout Experience

Wiser

The in-store shopping experience has a number of benefits for consumers. It’s a great way to see and test products before buying, store associates can help guide shoppers in the right direction, and there’s the instant gratification of buying an item and being able to use it that day. However, there are some things about certain brick-and-mortar stores that are not fun: long lines and poor checkout experiences.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Google Ads Quality Score: Overhyped Metric or Holy Grail?

Store Growers

Many advertisers look at the quality score as the Holy Grail to making Google Ads work. As a result, they spend too much time obsessing over trying to optimize it. Others are skeptical and take everything they hear about it with a pinch of salt. So who is right? Today, we’re going to find out. So, by the end, you’ll have all the practical information about quality scores that you need to improve the performance of your Google Ads campaigns.

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How to Use Wi-Fi Marketing to Engage Shoppers

Retail Next

As technology expands and more and more consumers go online to shop, the retail industry faces new challenges. Millennials, now the world’s largest generation and biggest spenders, are more than twice as likely to shop online. . Yet millennials, like Gen Z behind them, also value authenticity and the human element of shopping. They want to feel as though they’re a part of your brand.

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Nearly four-fifths of commerce leaders excited and “ready” for the future of commerce

Retail Technology Review

Amidst an uncertain and challenging landscape, commerce chiefs across the board are presenting a positive front; nearly four-fifths (79%) of digital commerce leaders feel ready to take advantage of the opportunities digital commerce has to offer, according to a study from Wunderman Thompson Commerce.

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How did your company manage the Black Friday challenge?

Retail Technology Review

By Sarah Robinson, Retail Skills Tutor, Qube Learning Originating in the United States as a post-Thanksgiving start to Christmas shopping, Black Friday has been a shopping trend in the UK for less than a decade. However, the seasonal discount day gained popularity quickly and has not only become a solid fixture in the retail calendar but has grown into a week-long show of retail sales and discounts – both online and in-store.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an