September, 2014

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Customer Service Horror Stories

Graff Retail

On a recent trip to the mall, we were less than impressed with the level of service out there. But, wrapped in every story, good or bad, is a great lesson, so we just had to share. As you read through these tales of horror and woe, pray that it wasn’t you we observed playing […].

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The Solution for Smart Fulfillment and Omni Channel Retailing

Retalon

Originally Published on PA Times. In the past 5 years there have been several trends that have changed the way retailers operate their businesses. Many of them have to do with how consumers use technology to make a purchase. Pure e-commerce retailers have gained momentum causing brick-and-mortar retailers to re-think and re-design their online channels.

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Sitting On The Fence…An Expensive Option!

Graff Retail

We’ve all been there. Don’t want to make that tough decision till we have ‘all the facts’ Once we get the latest update/results/analysis/research we’ll be in a much better position to make the right call. Isn’t that what the professionals do? Wrong! The best leaders understand and accept that they’ll never have all the […].

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“Why Doesn’t My Training Work?”

Graff Retail

At this stage of the game, most retailers understand the need to invest in employee training if they are going to be successful (or even just survive!). Yet many have also carried the expense of programs that simply did not produce the results they were looking for. So before we make any training solution recommendations […].

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Challenging The Real Performance Of Your Staff

Graff Retail

Is finding and developing the ‘right’ store staff such a big deal? Doesn’t your format and merchandise do all the real selling, while employees are just there to receive your customer’s cash? Before you get too far down this line of thinking, consider the following list of questions, designed to challenge your assumptions: If three […].

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The Solution for Smart Fulfillment and Omni Channel Retailing

Retalon

Originally Published on PA Times. In the past 5 years there have been several trends that have changed the way retailers operate their businesses. Many of them have to do with how consumers use technology to make a purchase. Pure e-commerce retailers have gained momentum causing brick-and-mortar retailers to re-think and re-design their online channels.