Retail TouchPoints

JANUARY 26, 2022

I used to live near the Palisades Mall in Nyack, N.Y. For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. But nothing much happens on its outside , except for signage big and bright enough to be seen by speeding cars on the interstate highway it abuts. Making more creative, engaging use of all this essentially wasted outside space will be one of the key elements of successfully future-proofed malls,

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Inside Retail

JANUARY 26, 2022

Premier Retail says it achieved a modest increase in sales for the half year to January 29, despite losing 42,000 trading days to Covid-related lockdowns and movement restrictions. Referencing a ‘volatile trading environment’ the parent of retail chains Portmans, Dotti, Just Jeans, Smiggle, Peter Alexander, Jay Jays and Jacqui-E, said it will close four stores in the Mid City Arcade in Sydney’s CBD.

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Retail TouchPoints

JANUARY 26, 2022

Q&A with Alec Zaballero, Managing Executive/Studio Director, TPG Architecture. Design:Retail (D:R): Since the pandemic, how have the needs of luxury shoppers changed? Alec Zaballero: The needs of luxury shoppers have not changed that much since we entered the pandemic. The reality is that the luxury market, especially as it relates to the 1%-10%, is untouched, as people still want the latest and greatest brands have to offer.

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Retail Wire

JANUARY 26, 2022

Customers at Kroger and Meijer stores in Michigan can pick up free N95 masks while supplies last. “Wearing a mask and getting vaccinated continue to be the top defense tools in our nation’s fight against COVID-19,” said Dr. Marc Watkins, Kroger’s chief medical officer. “I encourage everyone to take advantage of the free non-surgical N95 masks and make an appointment today to get vaccinated or boosted.”.

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ATS 189

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

JANUARY 26, 2022

Companies of all sizes were affected by the pandemic, especially small- to mid-size businesses (SMBs). Merchants in particular had to quickly shift from in-store sales to online and learn how to accept payments digitally. According to Salesforce’s Small and Medium Business Trends Report , 71% of SMBs say they navigated the pandemic through digitization.

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Retail Focus

JANUARY 26, 2022

Atria Watford, owned by property company SGS, has announced the opening of a new, expanded NEXT store, as well as the addition of Victoria’s Secret. The news follows a string of other leasing deals announced over recent months. The centre’s existing NEXT store will move from its current unit, covering 32,386 sq ft, to a new one, creating one large store spread over three floors, combining its home, beauty and fashion offerings.

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Retail Focus

JANUARY 26, 2022

Landsec , part of The St David’s Partnership, owners of St David’s in Cardiff, has announced that award-winning luxury watch and jewellery retailer, Laings The Jewellers , is to open its debut mono-brand OMEGA showroom, at the destination. The 838 sq ft unit will be operated by Laings and presented as OMEGA, the brand it will exclusively stock. Set to open in Spring 2022, the showroom will complement Laings’ other recently launched store at St David’s, which underwent a £3 million investment las

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Boutique Management ATS 162

Retail TouchPoints

JANUARY 26, 2022

DTC home décor brand Parachute has appointed retail industry veteran Meredith Lamont as its first Chief Merchandising Officer. She will be responsible for driving growth strategies, as well as leading Parachute’s product development and category expansion. The multi-category home company was founded as an online-only business in 2014 and has since expanded into brick-and-mortar with 13 storefronts, recently launched in Canada and continues to grow its category assortment, which now includes matt

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Retail Focus

JANUARY 26, 2022

Bradford city centre has been chosen as the location for the UK’s first Green Street action research pilot that aims to help small and independent businesses go green. Led by successful Bradford retailer and businesswoman Victoria Robertshaw, with initial funding from the Department for Business, Energy and Industrial Strategy (BEIS), Green Street is supported by the Retail Sector Council (RSC), Bradford Council and West Yorkshire Combined Authority (with support from the European Regional Devel

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Retail TouchPoints

JANUARY 26, 2022

The National Retail Federation Big Show is, well, a big show for many in the industry…including Retail TouchPoints. Every year, our team is ready to hit the New York City pavement and dig into the trends and topics that are driving the industry forward. Although the crowd was a little lighter this year and the exhibit hall was a little emptier, the RTP editorial team wasn’t short on rich insights and takeaways.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

JANUARY 26, 2022

After raising $8.5 million in capital last November , zero-alcohol beer Heaps Normal is launching its second product, aimed squarely at one of the world’s favourite beers — lager. The business’ Another Lager launches next week, a beer that head brewer Ben Holdstock has wanted to make for a long time. “Maybe not everyone knows that, but every country has its own version of the classic [lager],” said Holdstock.

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Marketing Management Consumer ATS 130

Retail Focus

JANUARY 26, 2022

Akeneo , a global leader in Product Experience Management (PXM) solutions, today announced several key executive appointments to support its rapid expansion in the global marketplace. Following Akeneo’s recognition as one of Built In’s Best Places to Work and as an Innovatech Award Winner, the hires leave the company poised to expand, drive innovation, and unlock customer success.

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Merchant Services Advertising Customer Experience Management 130

Inside Retail

JANUARY 26, 2022

Indian grocery startups are luring tech-savvy customers with the promise of deliveries within 10 minutes, sparking a boom in “quick commerce”, but heating up concerns about road safety as bike riders scramble to meet tight deadlines. Competition is already intense in India’s $600-billion grocery retailing industry, populated by the likes of Amazon, Walmart’s Flipkart and Indian billionaire Mukesh Ambani’s Reliance.

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Consumer ATS Grocer Marketing 130

Retail Wire

JANUARY 26, 2022

The Federal Trade Commission has said that Fashion Nova will need to pay $4.2 million to settle allegations that it suppressed customers reviews that gave it less than four out of five stars. The fashion brand, which maintains its innocence against the charge, blamed the issue on third-party software that it used.

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Fashion 130

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

JANUARY 26, 2022

New York fashion designer Lindsay Nicholas started her business seven years ago as a side hustle while working in marketing in Singapore. But after an unexpected move to Australia – and a global pandemic – she has just opened her first bricks-and-mortar boutique in the Melbourne CBD. With luxurious touches, such as a VIP area with velvet chairs, a personal shopping service, and free domestic shipping for in-store customers, Nicholas calls it “one of the most elegant stores” she has ever seen.

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Fashion Drop-Shipping Boutique Markdowns 130

Retail Wire

JANUARY 26, 2022

U.S. consumer confidence dipped slightly in January, but that isn’t having a major dampening effect on big ticket spending as Americans plan to purchase autos, homes and other items, according to the Conference Board. “While consumer confidence dipped this month, consumers generally have faith in the strength of this recovery,” said Robert Frick, corporate economist with Navy Federal Credit Union.

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Inside Retail

JANUARY 26, 2022

]Gen Z is seen to be the hardest generation for retailers to please, consistently scoring lower in satisfaction levels than other older groups on every aspect of the consumer experience. They’ve grown up with technology and always having everything at their fingertips – instant gratification – making them a cohort that’s hard to impress and easy to lose.

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Drop-Shipping Returns Consumer Shipping 130

Retail Wire

JANUARY 26, 2022

The percentage of products bought in stores and online and returned rose to 16.6 percent last year, up from 10.6 percent in 2020, according to a survey by the National Retail Federation and Appriss Retail. Online returns rose to 20.8 percent up from 18.1 percent.

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Returns 130

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

JANUARY 26, 2022

Chinese fashion retailer Shein is reviving plans to list in New York this year and its founder is considering a citizenship change to bypass proposed tougher rules for offshore IPOs in China, two people familiar with the matter said. It was not immediately clear how much the company was looking to raise from its New York debut. The initial public offering (IPO), if finalised, would be the first major equity deal by a Chinese company in the United States since regulators in the world’s seco

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Fashion Planning Shipping Marketing 130

Cisco Retail

JANUARY 26, 2022

Artificial Intelligence (AI) is increasingly part of our everyday lives, and this transformation requires a thoughtful approach to innovation. Cisco is committed to delivering technologies and services by managing AI development in a way that augments our security, data privacy, and human rights focus – fostering a more inclusive future for all. Today, I am proud to announce Cisco’s Responsible AI initiative, a governance framework that guides internal development and provides a vital communicat

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Accounting Management ATS 143

Retail Wire

JANUARY 26, 2022

Mattel has been granted a license to produce toys based on Disney’s princess and Frozen film characters. The toy maker lost the license to rival Hasbro in 2016. Hasbro will continue to make Disney’s Start Wars and Indiana Jones toys.

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Cisco Retail

JANUARY 26, 2022

Connectivity Complexities. As technology advances, businesses will connect more applications, devices, and people via the cloud than ever before. With more connection comes increased failure domains and complexity realms. #CiscoChat Live Broadcast. To learn more about what makes cloud adoption successful in today’s world, join us for our next #CiscoChat Live broadcast.

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Management 128

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Wire

JANUARY 26, 2022

Hugo Boss built its reputation on a chic Wall Street suit style. The German fashion house is now going casual as it responds to changes in how consumers go about their work and private lives. “For the past six to eight years the brand has just gotten a bit … dusty,” said Hugo Boss CEO Daniel Greider. “I want to, um, how do you say, undust things.”.

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Cisco Retail

JANUARY 26, 2022

It’s been more than 3 years since the EU’s General Data Protection Regulation (GDPR) went into effect, and over two-thirds of the world’s countries have now enacted privacy laws. The ongoing COVID-19 pandemic has presented challenges in keeping personal data safe, and most have reaffirmed their commitment to privacy’s requirements and principles. Even more importantly, customer requirements and business value have driven organizations to ensure data is well protected as privacy has become missio

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Returns Accounting Management Consumer 125

Retail Wire

JANUARY 26, 2022

BJ’s Wholesale Club has acquired four refrigerated distribution centers, a truck fleet and other assets from Burris Logistics, a longtime partner of the warehouse chain. The warehouses are located in Connecticut, Florida, Kentucky and Maryland.

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Retail Dive

JANUARY 26, 2022

Backups and bottlenecks persist, putting pressure on profits. And only 12% of organizations in the sector are leading in resilience, according to Kearney.

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Apparel 114

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Retail Wire

JANUARY 26, 2022

Amazon.com has hit pause on its program that pays warehouse workers up to $5,000 to quit their jobs after peak seasons. Karen Riley Sawyer, an Amazon representative, told The Information that the program is currently available “to graduates of Career Choice to support their transition to a new career should they choose to leverage their new certifications.

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Cisco Retail

JANUARY 26, 2022

Part 2 of a 6 Part Series on the Future of Hybrid Work : Reimagine Mobility. Mobility is essential to the future of hybrid work. Mobility can mean logging in from anywhere (nomadic); the ability to keep a connection when moving among Wi-Fi access points, or cell to cell (homogeneous); or moving between Wi-Fi and cellular (heterogeneous). This ability to connect and work from anywhere removes boundaries and gives us greater flexibility in all we do.

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Accounting Location Management Consumer 106

Hyken

JANUARY 26, 2022

I’m getting survey fatigue. But it’s different than it used to be. In the past, companies have sent me surveys that were so long I became tired – or fatigued – at some point during the survey, and as a result, I wouldn’t complete it and therefore the company never received my feedback. We’ve covered survey length before, and that’s not what this is about.

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ATS 102

Retail Dive

JANUARY 26, 2022

The company added 1,000 robots to sort and pack products, helping triple its order capacity over the past two holiday seasons, COO Andrew Campion said.

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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