Mon.Feb 21, 2022

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How to Win Consumer Choice in 2022: Focus on These 3 Trends

Retail TouchPoints

With the start of another year in the new normal, retailers are still questioning how to best engage with consumers in the post-pandemic world. In the past two years, consumers’ expectations and preferences have vastly changed. Today’s shopper now expects a seamless omnichannel experience, convenient delivery options and an array of sustainable products — as detailed in new research from Capgemini.

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Coles’ sales, profit stable during Covid-impacted first-half

Inside Retail

Coles Group has reported a slight increase in revenue of 1 per cent to $20.6 billion despite sales disruptions in supermarkets and liquor segments through its first half due to the impact of Covid-19. Profit slipped 2 per cent to $549 million. On a two-year comparable basis – which compares the latest half with the corresponding period pre-Covid, sales in supermarkets grew by 8.6 per cent, in liquor by 18.2 per cent and through the Express business by 1.1 per cent.

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StateRAMP Leading the Way on Cyber Best Practices

Cisco Retail

A s cyber threats against state and local governments increase, the need for a united front is more critical than ever. StateRAMP, modeled on the Federal government’s FedRAMP program, is leading the way. By promoting best practices through education, advocacy, and policy development, StateRAMP is helping drive a standardized approach to cybersecurity, resulting in more strategic and effective cyber postures for state and local governments.

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Analysis: How LVMH price hikes will reverberate throughout luxury

Inside Retail

French luxury brand Louis Vuitton is following Chanel and Hermès’ lead by introducing a price increase for its iconic products from the middle of February. The decision is in response to “changes in production costs, raw materials and transportation, as well as inflation”. Earlier in January, Bernard Arnault, CEO of Louis Vuitton parent LVMH, told reporters any prices to come would be “reasonable”.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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The Promising Future of Retail Pharmacies is Data-Driven

Intelligence Node

The Role of COVID-19 in the Pharmacy Sector Covid-19 disrupted the world economy and the way people did business. Along with healthcare, pharmacies too were put to test during this difficult period and played a big role in keeping the healthcare system in motion when it was extremely burdened amidst the pandemic. In fact, CVS […].

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4 ideas for increasing Black representation in fashion – straight from NYFW

Inside Retail

Over the past two years, major retailers including Nordstrom, Sephora, and Tommy Hilfiger have committed to hiring more Black staff, stocking more Black brands and including more Black faces and voices in their marketing campaigns in an effort to achieve more equal representation. But there’s still a lot of work to be done. At New York Fashion Week, three leaders in this space – Aurora James, founder of footwear and accessories brand Brother Vellies and nonprofit Fifteen Percent Pledge; Rashad R

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Marley Spoon rides meal-kit boom into new categories

Inside Retail

The last few years have seen massive changes in the way many Australians eat. Intermittent lockdowns and supply chain issues, as well as more time at home, have caused a spike in the popularity of at-home meal kits as customers seek a healthier alternative to ordering out. According to data from Nielson, the Australian meal kit market is estimated to be worth more than $300 million a year.

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Envisioning more Partner Value with ThousandEyes, Now All In with the Channel

Cisco Retail

Legendary management consultant and author Peter Drucker is known for the truism: “you can’t manage what you can’t measure.” And to measure anything, one needs to have the right tools and visibility into what can impact an organization – especially in areas that may be out of its control. For many businesses today, success depends on delivering exceptional digital experiences to both customers and employees over networks they neither control nor own.

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New launch as CBD market grows rapidly

Retail Times

A new range of minty fresh CBD confectionery has launched in the UK, just as the sector looks set to expand.

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How to build a connected digital HQ for the digital-first world

Mulesoft

Today’s hybrid working model comes with a new set of challenges, like balancing employee wellbeing with data security and compliance outside your office walls. But this model has enabled organizations to provide increased flexibility in this new digital-first world. Now, organizations are transforming by: Finding new ways to build company culture with a distributed workforce […].

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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IRI inflation analysis calls for FMCG brands and retailers to look beyond the headlines and tap into changing consumer behaviour

Retail Times

New analysis published today by IRI, a leading provider of big data, predictive analytics and forward-looking insights, calls on FMCG (fast moving consumer goods) retailers and manufacturers to look beyond the current headlines on inflation and adopt a different mindset to tap into rapidly changing consumer behaviour.

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AO invests in South Lanarkshire with new Larkhall Depot

A1 Retail

Online electricals retailer AO has announced that it has invested in both logistics warehousing and job creation in the South Lanarkshire area, following the structural shift in shopping habits with more customers buying their appliances online. AO has announced the move to a 20,000 sq ft site on Strutherhill Industrial Estate, which is much larger than its previous depot at Canderside Toll Distribution Centre.

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DPD UK adopts what3words for pinpoint parcel deliveries

Retail Times

Leading UK parcel delivery company DPD has today announced a partnership with innovative addressing technology company, what3words, to enable deliveries to precise locations.

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5 Top Customer Service Articles of the Week 2-21-2022

Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Are Lifelike Digital Humans the Future of Customer Experience? by Rebecca Bellan. (TechCrunch) Soul Machines, a New Zealand-based company that uses CGI, AI and natural language processing to create lifelike digital people who can interact with humans in real time, has raised

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Mars Wrigley appoints Marc Carena as new regional president for Europe, CIS & Turkey

Retail Times

Mars Wrigley is delighted to announce the appointment of Marc Carena as its new regional president for Europe, CIS & Turkey.

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Ares Management Acquires Capital Automotive for $3.8 Billion, Including 250 Net-Leased Car Dealerships

Shopping Center

New York City and McLean, Va. — Ares Management Corp. (NYSE: ARES) has acquired Capital Automotive LLC, a McLean-based firm that specializes in the sale-leaseback of car dealerships under new triple-net leases. Ares purchased the company through its alternative credit… The post Ares Management Acquires Capital Automotive for $3.8 Billion, Including 250 Net-Leased Car Dealerships appeared first on Shopping Center Business.

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Vitl announces availability via Deliveroo and retail listing with Holland & Barrett in UK and Ireland

Retail Times

Personalised nutrition platform, Vitl, is proud to announce that from today Londoners will be able to order their favourite multivitamin products through the Deliveroo app. Arriving with customers in as little as 20 minutes, this faster delivery option will be available across four London boroughs and the surrounding areas including Battersea, Wandsworth, Chiswick and Kentish Town.

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Boohoo partners with Paris Hilton’s Virtual Fashion Week

A1 Retail

Global fashion retailer boohoo is teaming up with entrepreneur, CEO and former boohooambassador, Paris Hilton, for Paris Hilton’s virtual Fashion Week to be held in Paris World. Boohoo worked with MilkMoney, a marketplace for out-of-home (OOH) media buying, to secure the billboard inventory in the Metaverse. This marks boohoo’s first foray into the Metaverse and is the first brand to advertise in the Metaverse during Fashion Week, a natural and strategic next step for the brand.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Footfall dropped by -3.8% last week due to severe storms, Springboard reports

Retail Times

According to retail experts Springboard, last week’s storms heavily impacted footfall across the UK, with a -3.8% decline from the week before and drops in all three destination types, leaving hopes for a high half-term footfall falling flat.

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Hollister and The Mix collaborate and celebrate World Teen Mental Wellness Day 2022

A1 Retail

The partnership continues a shared commitment to helping teens practice self-care and prioritise their mental health. Hollister Co. , the global teen retail brand, has announced the extension of its partnership with The Mix , a UK charity dedicated to providing essential support to young people. In its third year, Hollister’s World Teen Mental Wellness Day (WTMWD) takes place annually on March 2nd and serves as a vital calendar moment, encouraging young people to practice self-care and deliver

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Iceland and Uber Eats sign exclusive deal to cement their relationship after a successful trial period

Retail Times

Iceland and Uber Eats have driven their partnership to new heights with an exclusive deal to strengthen their partnership as of April 2022, benefiting thousands of customers, following a successful trial.

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Marcus & Millichap Brokers $9.2 Million Sale of Grocery-Anchored Shopping Center in Metro Tampa

Shopping Center

Lakeland, Fla. — Marcus & Millichap has brokered the $9.2 million sale of Eastside Village, a 76,264-square-foot retail property located in Lakeland, about 35 miles from Tampa. Drew Kristol and Kirk Olson of Marcus & Millichap represented the seller, CF… The post Marcus & Millichap Brokers $9.2 Million Sale of Grocery-Anchored Shopping Center in Metro Tampa appeared first on Shopping Center Business.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Batten down the hatches with Beartown Brewery andBeartown Brewery

Retail Times

Storm Eunice has really got everyone talking and nothing has gripped a nation and united us more than Big Jet TV. As thousands of Brits were gripped to Big Jet TV’s live stream of planes attempting to land at Heathrow Airport, Beartown Brewery, an independent brewer based in Congleton, Cheshire has created a special can to commemorate the occasion - introducing ‘Big Jet TV’ - a stormy pale ale.

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Connolly, Coro Realty Purchase Sprouts-Anchored Shopping Center in Metro Atlanta for $40.5 Million

Shopping Center

Sandy Springs, Ga. — Connolly, in a joint venture with Coro Realty Advisors, has purchased Sandy Springs Gateway, a 121,370-square-foot shopping center in Sandy Springs, about 16 miles from downtown Atlanta. Core Property Capital sold the property for $40.5 million.… The post Connolly, Coro Realty Purchase Sprouts-Anchored Shopping Center in Metro Atlanta for $40.5 Million appeared first on Shopping Center Business.

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Remedy marks World Kombucha Day today (21 February) with a new UK product launch.

Retail Times

Continuing to expand its UK presence, Remedy – the UK’s No1 kombucha brand – can today announce the UK launch of a brand new flavour creation, with Remedy Kombucha Wild Berry arriving just in time to celebrate the fizzy stuff on World Kombucha Day today (21 February 2022).

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JLL Capital Markets Arranges Sale of 166,100-Square-Foot Retail Center in Metro Grand Rapids

Shopping Center

Holland, Mich. — JLL Capital Markets has arranged the sale of Felch Street Shopping Center, a 166,100-square-foot retail center in Holland, about 29 miles from Grand Rapids. Amy Sands, Clinton Mitchell, Michael Nieder and Matthew Schoenfeldt of JLL represented the… The post JLL Capital Markets Arranges Sale of 166,100-Square-Foot Retail Center in Metro Grand Rapids appeared first on Shopping Center Business.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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BOXPARK reports record growth in food delivery sales

Retail Times

BOXPARK, the UK’s award-winning dining, retail and leisure concept, announces record growth of its delivery sales in 2021, with total revenue up by over 100 percent across the estate.

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SRS’ National Net Lease Group Arranges Sale of 13 CVS-Occupied Properties Totaling $90 Million

Shopping Center

Newport Beach, Calif. — SRS Real Estate Partners’ National Net Lease Group has arranged the sale of 13 CVS/pharmacy-occupied properties for a total of $90 million. The properties — which span a total of 195,000 square feet — are located… The post SRS’ National Net Lease Group Arranges Sale of 13 CVS-Occupied Properties Totaling $90 Million appeared first on Shopping Center Business.

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Today in Global Small Business: Race and Inclusion at the World Bank

LS Retail

©iStock/wildpixel What's affecting me, my clients, my colleagues and other global small business owners: Race and inclusion at the World Bank. It's coming – tools to accelerate your work flow. Check out thirdweb. How do you build an Internet where we can all thrive ? Quote of the week: "The Web3 changes the data structures in the backend of the Internet, introducing a universal state layer, often by incentivizing network actors with a token." – Shermin Voshmgir You'll see more and more about Web

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Brauvin Sells Net-Leased Retail Portfolio for $185 Million

Shopping Center

Chicago — Brauvin Real Estate has sold a portfolio of 59 net-leased retail properties for $185 million. The properties are located in 18 states across the country and are leased to 16 tenants. John Morse and Andrew Hahn of Patzik,… The post Brauvin Sells Net-Leased Retail Portfolio for $185 Million appeared first on Shopping Center Business.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.