Sun.Jan 16, 2022

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Taking Your CSR Plans from ‘Good Intentions’ to Tangible Action

Retail TouchPoints

A previous blog explored Corporate Social Responsibility (CSR) and the high importance both shoppers and employees put on the ability to align a company’s values and beliefs to their own. Retailers and CPG brands can use that strong desire to support like-minded businesses by developing CSR plans that resonate with their target audience, whether that’s a customer segment or a pool of key job candidates.

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Shopper founder Ben Walker has passed away

Inside Retail

Shopper founder and CEO, Ben Walker, passed away in his sleep on Saturday, (January 15). He was 47. Shopper chairman David Morgan described Walker as “an exceptional leader and extraordinary human being” “Ben was passionate about the retail media industry, his clients and his Shopper colleagues, who he regarded as his family.” Walker founded Shopper in 2015 with his friend, Ed Couche.

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Chewy CEO: ‘Customer Care is the Right Mantra to Focus on’

Retail TouchPoints

Stories about poor customer service are, unfortunately, legion, but it’s doubtful many of them concern Chewy. The ecommerce pet retailer with more than 20 million active customers doesn’t use an IVR (interactive voice response) system, but 96% of all customer service calls are answered in four seconds or less. Perhaps most important, and most unusual, is that the company doesn’t measure Average Handle Time for customer service calls — a metric that often incentivizes customer service agents to l

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Victoria’s Secret launches online store in Australia

Inside Retail

Global intimate specialty retailer Victoria’s Secret, has expanded its presence in Australia with the launch of an e-commerce beauty store. The online store, which opened today, will house a range of products including fragrances, beauty and body care lines, accessories, pajamas, and the Pink beauty collection. Victoria’s Secret is managed by Valiram (Luxtralia) Pty Ltd in Australia, the multi-brand specialist lifestyle and fashion distributor and retailer with 400 stores in Southeast Asia and O

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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One to watch: APAC goes all in on social commerce

Inside Retail

Covid-19 changed the way we purchase products and services. We have found new ways to buy our favourite brand or our groceries, not only to fulfil our basic needs but often as an antidote to boredom. During periods of lockdown, social media emerged as a key form of communication, opening an opportunity for retailers to accelerate the development of social commerce in the APAC region.

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Link taps Charter Hall exec to head international operations

Inside Retail

Link Asset Management Limited (Link) has appointed Greg Chubb as the new COO of its international operations. Chubb currently holds the retail CEO role at Charter Hall Group and works as executive director of Charter Hall Retail REIT. In his new role, Chubb will be responsible for the group’s asset management, leasing and corporate functions, and its operational setup in Australia, the UK and locations across Asia, excluding Mainland China and Hong Kong.

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“It’s disappointing”: Why retailers should do more to tackle modern slavery

Inside Retail

As awareness of inequalities within the supply chain of many businesses grows, consumers are increasingly expecting brands to address modern slavery risks within their operations. According to the Department of Home Affairs, modern slavery constitutes practices that include human trafficking, slavery, servitude, forced labour, debt bondage, forced marriage, or the worst forms of child labour, typically within the supply chain, and is encountered around the world.

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Let’s get physical: Rihanna takes lingerie brand Savage X Fenty offline

Inside Retail

Known for its inclusive sizes, daring cuts, diverse models and livestreamed fashion shows, Rihanna’s popular lingerie brand Savage X Fenty is gearing up to make its bricks-and-mortar debut. The first of five stores is set to open in Las Vegas this weekend, followed by one in Los Angeles later this month. Another three locations will open in Houston, Philadelphia and Washington DC in February.

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How Dapper Dan became the king of luxury streetwear

Inside Retail

In 1982, an American fashion designer and haberdasher from Harlem, New York, Daniel Day – aka Dapper Dan – opened a clothing boutique. He manufactured and tailored clothes suited to African-American cultural trends of that era. He was servicing a community that was significantly underrepresented in fashion, during a time when African-American artists and musicians were gaining celebrity status.

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Wesfarmers’ API takeover: Growth drug or poison pill?

Inside Retail

Imagine running a business with more than 1400 managing directors. That is a good analogy for one of the challenges ahead of Wesfarmers if, as now expected, it succeeds with its takeover of Australian Pharmaceutical Industries. The issue of satisfying the hearts and minds of 1400-plus pharmacy customers may well have been a consideration in Woolworths’ decision to withdraw its rival offer for API this month.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.