Retail TouchPoints

DECEMBER 22, 2021

A fleet of fully autonomous delivery robots that carry food and retail items have debuted at the Cincinnati/Northern Kentucky International Airport (CVG). Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. Customers receive status updates on their phone and a unique QR code that can be scanned by the robot’s top camera, to open its secure compartment and retrieve their it

Store Operations 312

Store Operations Customer Experience Location ATS 312

Retail Wire

DECEMBER 22, 2021

According to various online monitors, Amazon Web Services (AWS) is experiencing connectivity problems today, the third time in a month that the service has made headlines for causing disruptions with such customers as Slack, a platform relied on for company communications by many home office workers. Earlier this month, an AWS service disruption showed up in connectivity problems at Alexa, Ring and Disney Plus, among others.

ATS 130

ATS 130

Retail TouchPoints

DECEMBER 22, 2021

By all accounts, the pandemic was a boon to ecommerce. A McKinsey Report noted that lockdown orders crammed a decade’s worth of ecommerce growth into just 10 months. More people began shopping online, and all shoppers purchased a wider range of product categories that way ( Instacart turned a profit thanks to the public’s general desire for contactless shopping).

Customer Experience 306

Customer Experience Finance Shopping Shipping 306

Retail Wire

DECEMBER 22, 2021

Hoping to follow the lead of a Starbucks store in Buffalo, NY — the first ever to unionize — workers at a Washington, D.C. Starbucks are working with SB Workers United to organize. In a letter sent to the chain and made public, the union explained that workers did not view this as a reactionary decision based on particular workplace grievances. “We see unionizing as a fundamental and necessary way to participate in Starbucks and its future as partners,” the letter read.

ATS 130

ATS 130

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

DECEMBER 22, 2021

Best Buy is working with online sourcing platform RangeMe to help it discover and work with a more diverse range of suppliers. The partnership builds on the retailer’s commitment to spend at least $1.2 billion with Black, Indigenous and people of color (BIPOC) and diverse businesses by 2025 to increase representation in the tech industry. Some of the retailer’s efforts include: Providing advice and product feedback to emerging BIPOC companies; Helping BIPOC businesses deal with sourcing question

Fulfillment 278

Fulfillment ATS 278

Retail Wire

DECEMBER 22, 2021

In a tweet on Monday, Massachusetts Senator Elizabeth Warren reposted an NBC News article covering the controversy over escalating food prices. Clearly Sen. Warren is not buying inflation as the primary cause. “Giant grocery store chains force high food prices onto American families while rewarding executives & investors with lavish bonuses and stock buybacks,” she wrote. “I’m demanding they answer for putting corporate profits over consumers and workers during the pa

Supermarket 130

Supermarket Consumer 130

Cisco Retail

DECEMBER 22, 2021

5G adoption is causing mobile networks to grow at unprecedented rates. This brings with it significant new business opportunities but can also increase the complexity and cost of deployment and operations. An intelligent, programmable network enables communication service providers to take advantage of the growth that 5G offers while streamlining their operations to maximize return on investment.

Management 145

Management Promotions Returns ATS 145

Retail TouchPoints

DECEMBER 22, 2021

McDonald’s made headlines when it acquired the personalization solution provider Dynamic Yield in March 2019 for a reported $300 million. Now the QSR chain is selling the tech company to Mastercard , although Dynamic Yield will continue to work with McDonald’s as a client. Working across both online and offline channels, Dynamic Yield delivers individualized content and offers based on factors including past purchases, page views, time of day, current store traffic and trending products.

Merchant Services 276

Merchant Services Payment Services Consumer Marketing 276

Retail Wire

DECEMBER 22, 2021

McDonald’s bought the Dynamic Yield about three years ago with the goal of using the firm’s personalization and decision logic technology to help improve how it handles customer transactions at its drive-thrus. Yesterday, company management disclosed that it is selling Dynamic Yield to Mastercard. The acquisition, reportedly worth $300 million, represented McDonald’s biggest purchase to date.

Management 113

Management ATS 113

Cisco Retail

DECEMBER 22, 2021

Out-Of-Office Automatic Reply. What a great feature, right? A short out-of-office email that goes out automatically to anyone who sends you a message while you are away for a period of time. It notifies the sender that you are away and may not respond until you return. Your out-of-office message usually provides important information such as: Return date.

Markdowns 142

Markdowns Returns Accounting ATS 142

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

DECEMBER 22, 2021

Meta (Facebook), Twitter, T-Mobile, Amazon and Amazon’s subsidiary, Ring, are among the exhibitors that have canceled their participation in the CES 2022 in-person conference and exhibition scheduled for Jan. 5 – 8 in Las Vegas. Although the Consumer Technology Association is insisting that all attendees show proof of vaccination against COVID-19, exhibitors are wary of sending their personnel “due to the spike in Covid cases across the country in the past week,” as per a

Consumer 100

Consumer 100

Hyken

DECEMBER 22, 2021

We had some great feedback on The Three N’s of Employee Fulfillment article and video. Plenty of great comments. Here’s a very short refresher in case you missed it. Leadership expert Tim Durkin shared with us that our employees want to be needed, noticed, and known. We welcome him back this week with a simple feedback technique connected to his Three N strategy that will help you motivate and keep your best employees. .

Fulfillment 108

Fulfillment 108

Retail Wire

DECEMBER 22, 2021

Not only are candy cane manufacturers dealing with the same sort of labor shortages and supply chain bottlenecks affecting other consumer products categories, but as it happens winter winter holiday non-chocolate sales, which include the peppermint twist delights, are up more than 34 percent year-over-year. Consequently, Hammond’s Candies, the largest candy cane maker in the U.S., has made the tough decision to stop taking new orders, and Doscher’s Candy Co.’s could only produ

Consumer 100

Consumer 100

Retail Dive

DECEMBER 22, 2021

Super Saturday's traffic declines indicate that news of the omicron variant may be interfering with consumer confidence, which could worsen in the new year.

Consumer 115

Consumer 115

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

DECEMBER 22, 2021

It is Bloomberg editor Matthew Townsend’s contention that, as bad as the shakeout has been for many retailers and their employees, the hardship brought on by COVID-19 and subsequent variants triggered a shakeout of the industry and adoption of much needed technology, bringing “overdue changes that will fortify the sector for years to come.” He goes on to say, “For all the human misery the coronavirus has brought, it’s not hard to make the case that the pandemic will ultim

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VMS

DECEMBER 22, 2021

After nearly three months on strike , union workers have accepted a proposal from the Kellogg Company that provides a significant increase in hourly wages for new employees and other benefits, the KETV news station of Omaha, NE reports. A five-year contract was agreed upon between Kellogg and the Bakery, Confectionery, Tobacco Workers and Grain Millers International Union, the article says.

Visual Merchandising 92

Visual Merchandising ATS 92

Cisco Retail

DECEMBER 22, 2021

As the world—and the way we work—continues to evolve, Cisco Partners know that it’s imperative to continue learning in order to best be able to meet their customers’ demands knowledgably and efficiently. One way our partners do that is through the Cisco Black Belt Academy, which is a simplified enablement framework, consisting of carefully curated content, that allows partners to enhance their competitive advantage, learn more about the broad spectrum of Cisco ecosystem solutions, engage more co

Finance 98

Finance Management ATS 98

Retail Dive

DECEMBER 22, 2021

The retailer is planning on opening "a handful" of retail stores in its top customer locations across the U.S.

Location 120

Location Planning 120

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Pro

DECEMBER 22, 2021

Get your NRF Technology Expo pass on us!Use promo code 270 when registering for NRF Building an omnichannel strategy brings up myriad details to think through: Can customers see store stock availability online? Do both e-commerce and in-store purchases score … Continue reading → The post NRF 2022: Connecting your physical and digital store experience first appeared on Retail Pro Blog.

Point of Sale 87

Point of Sale Inventory Management Management 87

Retail Dive

DECEMBER 22, 2021

Four longtime board members are out, a new director is in, and an investment firm is pushing for more cash for shareholders.

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LS Retail

DECEMBER 22, 2021

©2021 Laurel J. Delaney. All rights reserved. Love, love, love these books. I hope you take the time to read them during your holiday break. How to Change – find out what's standing between you and success. Chatter – how to harness the hidden power of our inner voice to combat anxiety and deepen our relationships with others. Think Again (my fav) – build the intellectual and emotional muscle to unlearn and relearn, which requires choosing courage over comfort.

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85

Retail Dive

DECEMBER 22, 2021

Daniel Folkman talks about the company's acquisition strategy, its growth in grocery and why marketing will be a big focus next year.

Marketing 102

Marketing 102

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Pro

DECEMBER 22, 2021

Get your NRF Expo pass on us!Use promo code 270 when registering for NRF. Selling online is relatively new for luxury retail but is growing quickly as technologies have allowed retailers to reflect online the personalized service lux shoppers experience … Continue reading → The post NRF 2022: Lux customers & the omnichannel experience first appeared on Retail Pro Blog.

Customer Experience 75

Customer Experience 75

Mulesoft

DECEMBER 22, 2021

It’s the final stretch to close out 2021! This year, our community of contributors shared an abundance of news, valuable insights, unique perspectives, and helpful resources for you, our valuable readers. In case you missed any of the top content from the year, we’ve gathered our most-read articles from 2021 below. 1. MuleSoft closes acquisition […].

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67

Thrifts and Tangles

DECEMBER 22, 2021

It’s the holiday season, which means it’s time for gift giving. Gift giving is great, and it’s even a love language for some, but receiving gifts can be super stressful when living a conscious/minimalist lifestyle. Explaining this lifestyle to friends and family can be even more stressful! Everyone has their reasons for not wanting gifts, […].

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52

VMS

DECEMBER 22, 2021

(PRESS RELEASE) SUNNYVALE, CA – Matterport, Inc. (“Matterport”) (Nasdaq: MTTR), the leading spatial data company driving the digital transformation of the built world, is powering new experiences for retailers and their customers. Using Capture Services On-Demand, Matterport Pro2 cameras, or the Matterport Smartphone app, retail customers are creating virtual showrooms, curating shoppable digital experiences with e-commerce integration, and making store operations more efficient.

Consumer 52

Consumer Visual Merchandising Jewelry Department Stores 52

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Mass Relators

DECEMBER 22, 2021

CHICAGO — Citing concerns about the safety of large events because of the rise in COVID-19 cases and the impact of the Omicron variant, IRI announced on Wednesday that it has decided to postpone the 2022 IRI Growth Summit until 2023. “This is difficult news to deliver, given our excitement in announcing the return of our iconic in-person event just over a month ago.

Returns 52

Returns Marketing 52

VMS

DECEMBER 22, 2021

Sean Combs’ company Combs Enterprises (New York) is set to receive its final approval from the U.S. Bankruptcy Court of the Southern District of New York today to purchase the Sean John brand, according to Retail Dive. The deal is reportedly for $7.6 million. This is more than double the originally reported bid of $3.3 million, as VMSD reported earlier this month.

Visual Merchandising 52

Visual Merchandising 52

Retail Minded

DECEMBER 22, 2021

Packaging plays a vital role in the retail sector. It protects products in various ways. For instance, it helps keep fresh products longer. It’s because, with proper packaging containers, no moisture can reach the products within them. It ensures your products stay in fresh condition for a long time. . Another benefit of packaging is to prevent products from breaking.

Marketing 52

Marketing Returns Shopping ATS 52

VMS

DECEMBER 22, 2021

A Pea in the Pod (Moorestown, N.J.), known for its luxe maternity wear and accessories, has opened two new concept stores in Chicago and New York, according to a company press release. The stores feature a range of apparel like leggings and bras, as well as accessories. “Prior to the pandemic all our retail locations were closed, and since then, we’ve been focusing our efforts on offering moms and expecting moms-to-be a robust digital shopping experience that’s accessible and c

Visual Merchandising 52

Visual Merchandising Specialty Retailers Accessories Apparel 52

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning