Retail TouchPoints

AUGUST 26, 2021

Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through a combination of strategy, approach and technology. Consumers are clear about how they want to connect with brands: they want access 24/7 and to be able to explore on their own terms — Facebook & Boston Consulting recently reported that two-thirds of global consumers attempted to message a brand about their goods or services during the 2020 holiday

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Consumer Marketing Customer Experience Promotions 317

Inside Retail

AUGUST 26, 2021

Wesfarmers has joined in the parade of businesses reaping the rewards of a strong year of trade, despite ongoing movement restrictions, signaling a 40 per cent jump in net profit to $2.38 billion. The conglomerate’s retail sector, made up of Bunnings, Kmart Group and Officeworks, delivered strong sales of $33.9 billion (up 10 per cent) over the last 12 months, according to managing director Rob Scott.

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Net Profit Fulfillment Planning Management 246

Retail Wire

AUGUST 26, 2021

Jane Technologies, which builds backends for marijuana dispensaries that are taking their businesses online, announced that it has raised $100 million in its latest funding round.

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Finance 189

Inside Retail

AUGUST 26, 2021

You may have noticed being served by people from a wider age range when visiting retail outlets. You’re not imagining it. The number of older people in Australia is increasing, and this is reflected in the retail industry. However, ageist beliefs and behaviours are prevalent in society, impacting older people’s mental health and wellbeing. We know that when people interact with others across the age span, it helps to reduce ageism.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Wire

AUGUST 26, 2021

Dollar Tree reported better-than-expected earnings today but lowered its full-year forecast, factoring in higher costs to ship goods and other “well-publicized challenges in the global supply chain.” The dollar store company said it now expects earnings per share between $5.40 and $5.60, down from its previous guidance of $5.80 to $6.05 per share.

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Shipping 147

Inside Retail

AUGUST 26, 2021

Discount supermarket chain Aldi has topped the Canstar Blue Most Satisfied Customers Award, putting nine wins in its basket over the last 11 years. Canstar’s latest supermarket review asked more than 2600 consumers about their grocery buying experience across major Australian chains, and Aldi scored highest not just in overall satisfaction rating but also in the quality of produce, store layout, and value for money. “Aldi is known for its Special Buys, which could be a driver of its

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Supermarket Store Layout Promotions Consumer 234

Inside Retail

AUGUST 26, 2021

Long-standing JB Hi-Fi chief executive Richard Murray’s time at the head of the electronics giant ends today, following a transition period bringing incoming boss Terry Smart into the top position. It’s still unclear when Murray will take up his new job leading Premier Retail, but he sat down with Australian Retailers’ Association boss Paul Zahra to discuss the move.

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ATS 147

Retail Wire

AUGUST 26, 2021

Best Buy said that its inventory levels for the fiscal quarter ending July 31 were 55 percent higher than last year and 23 percent higher than in 2019. Company executives said the retailer pulled orders forward as it seeks to assure stock will be in place for the 2021 Christmas holiday selling season. “There will continue to be challenges, particularly as it relates to congested ports and transportation disruptions,” said Best Buy CEO Corie Barry.

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Inside Retail

AUGUST 26, 2021

After 18 years, Richard Murray officially departs JB Hi-Fi . On Friday, JB Hi-Fi Group CEO Richard Murray officially left the consumer electronics company, where he has held various roles for the past 18 years, to lead Solomon Lew’s Premier Retail business; Terry Smart, previously managing director of The Good Guys and CEO of JB Hi-Fi, took over the top position.

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Fashion Management Advertising Promotions 130

Retail Wire

AUGUST 26, 2021

Ulta Beauty reported a 56.3 percent gain in same-store sales, with total sales climbing to $1.97 billion, well above the $1.76 billion expected by analysts. “This performance reflects the recovery of the beauty category, investments and choices we’ve made over the last year to adapt to the market disruption and strengthen our leadership position, and the ongoing efforts of our associates to deliver great experiences for our guests,” said CEO Dave Kimbell.

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Marketing 113

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

AUGUST 26, 2021

Combining style and function, iconic footwear brand Skechers first launched 30 years ago, but thanks to the recent rise in athleisure wear, particularly since the pandemic, the business is enjoying increased sales in its walking shoes. In fact, it’s believed that Skechers was one of the first major brands to launch a specialised walking shoe range.

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Accessories Fashion 130

Nvidia

AUGUST 26, 2021

It’s time for autonomous vehicle developers to blaze new trails. . NVIDIA has acquired DeepMap, a startup dedicated to building high-definition maps for autonomous vehicles to navigate the world safely. . “The acquisition is an endorsement of DeepMap’s unique vision, technology and people,” said Ali Kani, vice president and general manager of Automotive at NVIDIA.

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Location Management Consumer ATS 136

Inside Retail

AUGUST 26, 2021

In 2005, when e-commerce and upcycling were still in its infancy in the mainstream fashion industry, entrepreneur Sophia Amoruso shook up the landscape when she launched her cult brand Nasty Gal on eBay from her apartment in San Francisco. Back then, the brand was a pioneer in combining online retail with vintage fashion. Fast forward to more than 15 years and Nasty Gal is now owned by the Boohoo Group and the brand is continuing to make steps towards reducing their impact on the planet.

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Cisco Retail

AUGUST 26, 2021

Our customers are the heart and soul of everything we do at Cisco and each one of them has an interesting story to tell! Our Q&A series allows us to shine a spotlight on some of our most passionate customer advocates in The Global Gateway community as we learn more about their stories and backgrounds. You may be wondering: What is The Global Gateway ?

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

AUGUST 26, 2021

Retail sales in July tumbled 2.7 per cent, the largest month-on-month fall this year, as the worsening Sydney-based outbreak ravaged the retail sector’s confidence, according to data from the Australia Bureau of Statistics. And, predictably, online sales increased in the inverse, according to NAB, which saw e-commerce sales increase 6.4 per cent during July compare to June, while 20 per cent higher than a year prior.

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Nvidia

AUGUST 26, 2021

Congratulations. You’ve made it to another awesome GFN Thursday. This year’s Gamescom was full of announcements for GeForce NOW. We’ve got all of the exciting updates for the future of Dying Light 2 Stay Human streaming on GeForce NOW upon release later this year, as well as Marvel’s Guardians of the Galaxy coming with support for RTX ON for Founders and Priority members.

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Location ATS 128

Inside Retail

AUGUST 26, 2021

One of the most common challenges leaders face is how to have the ‘difficult’ conversation. When I’m coaching a leader who is avoiding such a conversation, I ask them, “What’s stopping you from having it?”. More often than not these leaders tell me, “I really don’t like confrontation” or “I don’t want to damage the relationship.” The latter is particularly common with leaders who have been promoted from within the team they now lead.

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Fulfillment Accounting Promotions Location 130

Retail Wire

AUGUST 26, 2021

Petco has promoted Katie Nauman to chief marketing officer. Ms. Nauman replaces Tariq Hassan, who left to become chief marketing and digital customer experience officer for McDonald’s.

Promotions 100

Promotions Customer Experience Marketing 100

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

AUGUST 26, 2021

A customer survey is only ever as good as its sample base. If you ask the right questions to the wrong people, you’ll get information that’s irrelevant at best and downright misleading at worst. FMCG brands engaging in market research tend to need factual information from real purchasers to yield insights useful to campaigns and product development – anything less is simply unusable.

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Marketing Spend Fulfillment Marketing Consumer 130

Retail Wire

AUGUST 26, 2021

President Joe Biden called on leaders of major U.S. corporations, including Apple, Google and JPMorgan Chase, to do more to protect themselves, their customers and the nation against cybersecurity attacks. “The reality is most of our critical infrastructure is owned and operated by the private sector, and the federal government can’t meet this challenge alone,” Mr.

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Inside Retail

AUGUST 26, 2021

Retail Food Group is “cautiously optimistic” after FY21 reveals a statutory profit and same store sales growth driven by affordable premium pizzas, drive-thru coffee and fresh bread. This is the first year since FY17 the company has shown a statutory profit with NPAT at $1.5m up 136.6 per cent on last year’s $4m statutory loss. Results showed EBITDA of $26.9m, down on the FY20 result of $31.7m but consistent with consensus forecasts.

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Promotions Consumer Marketing Management 130

Retail Wire

AUGUST 26, 2021

Delta Airlines has told workers who have yet to get vaccinated against COVID-19 that they have until Nov. 1 to do so or they will have to pay an additional $200 a month to participate in the company’s health insurance plan. The company’s CEO Ed Bastian said that every hospitalization tied to the virus has cost Delta about $50,000 per employee.

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Planning 100

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Nvidia

AUGUST 26, 2021

Brad Janzen, a farmer based in Henderson, Neb., with more than 4,000 acres of corn and soybeans, knew he had to do something about herbicide-resistant weeds. Farms everywhere faced the rising costs of switching to new herbicides and the increased soil contamination. “Invasive weed species have inherited the ability to resist herbicides used in row-crop agriculture, so we knew a new approach was required if we were to continue to use these herbicides in our fields,” he said.

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Marketing ATS 123

Mulesoft

AUGUST 26, 2021

We are excited to introduce our newest MuleSoft Mentors cohort! This cohort features 120+ MuleSoft developers and architects from around the world joining our 16 initial MuleSoft Mentors. This program was created to recognize members of our Community for their amazing contributions and mentorship of others. The MuleSoft Mentors will help our Community expand their […].

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Retail Dive

AUGUST 26, 2021

In its journey toward supporting BIPOC customers, the beauty retailer is also revamping its ColorIQ foundation matching technology.

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Planning 139

Cisco Retail

AUGUST 26, 2021

It’s August, as we leap into Cisco’s new fiscal year 2022, it’s the perfect time to thank you for our great joint success over the past 12 months and to share our security priorities and profitability programs so that you can support your customers and drive success in security. The security market represents a huge opportunity for you as a partner and is predicted to rise towards $200B globally.

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Promotions Marketing ATS 111

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Talking Retail

AUGUST 26, 2021

Chewits is expanding its stick-pack ranges with four new flavours – Blue Raspberry Chewits, Cherry Chewits, Sour Lemon Xtreme Chewits and Sour Cherry Xtreme Chewits. It is the first time Chewits has added new flavours to its core stick-pack range in more than 10 years. With the new flavours, the brand says it is also. This story continues at Chewits adds new flavours to its stick-pack ranges.

ATS 111

ATS 111

Retail Dive

AUGUST 26, 2021

The company will use the funds to grow its brand partnerships, enter the luxury market, reach European consumers, and improve its tech and logistics.

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Consumer Marketing 119

Talking Retail

AUGUST 26, 2021

Nestlé is offering shoppers the chance to “Win a Sunshine Break” with an on-pack promotion across its confectionery and chilled desserts brands. The promotion features five top prizes of a holiday worth £10,000, plus a further prize of £1,000 to be won every day during the promotional period. The promotion features across sharing formats and. This story continues at ‘Win a Sunshine Break’ promotion on Nestlé confectionery brands.

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Promotions ATS Marketing 110

Cisco Retail

AUGUST 26, 2021

We have created a new blog series that will focus on how our nonprofit grant recipients are using Transformational Tech. Each blog in this series will highlight a different nonprofit partner using technology to help transform the lives of individuals and communities. According to the United Nations High Commissioner for Refugees (UNHCR), an estimated 82.4 million people have now been forced to leave their homes, fleeing conflict, civil unrest, persecution, and areas devastated by climate change.

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Accounting Promotions Location Management 105

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning