Retail TouchPoints

APRIL 26, 2021

Justice has returned as an online-only retailer with the launch of its new ecommerce site, ShopJustice.com. The tween retailer shuttered its remaining brick-and-mortar locations in late 2020 — which had numbered 2,800 at the brand’s peak — following the bankruptcy of parent company Ascena Retail Group. Justice was acquired by brand management firm Bluestar Alliance for $90 million in November 2020; Bluestar also owns Bebe , Brookstone and fellow tween retailer Limited Too , among others.

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Planning Accessories Apparel Brand Management 300

Inside Retail

APRIL 26, 2021

Pinterest and Shopify will extend their partnership to a further 27 countries, including Australia, in a move expected to making social commerce easier on the platform. The partnership will enable Australian businesses to easily bring products to Pinterest and make them shoppable, and allows market-specific feeds, meaning the discovery platform can be used as an online catalogue for brands to show off different products in different markets.

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Social Commerce Merchant Services Target Market Marketing 255

Retail TouchPoints

APRIL 26, 2021

Membership club Vivrelle , which provides access to a shared closet of designer handbags, jewelry and diamonds, has secured $26 million in Series A funding. The subscription service, founded by husband and wife team Blake and Wayne Geffen in 2018, allows members to keep items as long as they want, or swap them out monthly. Members also receive exclusive discounts on products they decide to buy.

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Jewelry Finance Fashion Consumer 299

Inside Retail

APRIL 26, 2021

Property group Lendlease has taken the management of small-format digital advertising displayed in its shopping malls and urban retail precincts in house, rather than contracting the task out to advertising agencies. The move comes as Lendlease installs 107 small-format screens with technology partner SureVision in six properties by the middle of this year, with a further 270 panels scheduled by 2023.

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Advertising Shopping Management 246

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

APRIL 26, 2021

House of Novogratz — the first store from interior designers Robert and Cortney Novogratz — debuted in Los Angeles on April 10. Located in a bungalow-style house, the store boasts more than 2,000 square feet of retail experiences in six different rooms, as well as working design studios, collaborative brands, rotating pop-up activations and a food and wine offering.

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Inside Retail

APRIL 26, 2021

Following a half which saw record revenue and profit hit by IPO costs , online marketplace MyDeal has seen its strong growth continue into the third quarter. Revenue increased 175.8 per cent to $8.3 million during the three months to March 31, with over half of transactions coming from returning customers. “It has been another period of significant growth for MyDeal, ending the quarter with 883,000 active customers, 1033 active sellers, and over 6 million products listed on the marketplace,” sai

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Returns Customer Experience Shopping Consumer 246

Inside Retail

APRIL 26, 2021

Australian online clothing rental company GlamCorner is adapting its offering as more brands look to launch their own branded rental service amidst major changes in consumer behaviour. Fulfilment by GlamCorner now sees the platform handling the logistics of clothing rental on behalf of fashion brands, including warehousing, cleaning, shipping and returns, and giving brands their own rental stores, which they can embed in their e-commerce sites and promote to customers.

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Fashion Marketing Fulfillment Fast Fashion 246

Retail Focus

APRIL 26, 2021

Whilst LUFC have been hoping for a winning streak that would shoot them to the top of the table before the end of the season, Design4Retail (D4R) have been busy elevating the Elland Rd club store in collaboration with LUFC’s kit provider, adidas, in time for the reopening of retail on 12 th April. The main task was to e nhance the customer journey via the implementation of several touchpoints that would dial up the drama for brand-led fan engagement.

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Planning 173

Inside Retail

APRIL 26, 2021

A recent decision by Chinese authorities to end mandatory animal testing on imported cosmetics signals a new era for the cruelty-free movement. According to Cruelty Free International, China, Japan and the US are the biggest culprits when it comes to animal testing. But from May 1, ‘general’ cosmetics imported into China such as shampoo, body wash and make-up, will not need to be tested on animals.

Fashion 242

Fashion Fast Fashion Consumer Marketing 242

Retail TouchPoints

APRIL 26, 2021

Outdoor brand YETI has unveiled a new immersive 3D and AR experience for online shoppers. The new feature, created in partnership with technology provider Vertebrae , allows customers to place more than 50 virtual products in their own physical environments, and to view 3D products from every angle to get a visual sense of dimensions, as well as examine the construction, material durability and organization.

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Outdoor ATS 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

APRIL 26, 2021

This year’s Afterpay Australian Fashion Week will focus on sustainability, as well as highlighting Australia’s First Nation designers, and will run between 31 May and 4 June at Carriageworks, Sydney. According to the event’s schedule, announced today, the event will also be held virtually and will honor a number of the biggest names in Australian fashion, such as Daphne Nguyen, Emma Jarman, and Gadir Rajab – as well as rising star Jordan Dalah, who will open the first day.

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Fashion Consumer Management ATS 214

Retail Wire

APRIL 26, 2021

Hubert Joly wasn’t just new to Best Buy when he became the consumer electronics chain’s CEO in 2012, he was also new to retailing having previously worked for companies in technology, video games and travel. The new CEO started out by meeting with frontline associates. One of his very first lessons was about problems with bestbuy.com’s search engine.

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Consumer 130

Inside Retail

APRIL 26, 2021

LVMH partners with Prada and Cartier on luxury blockchain. Leaders in luxury retail have joined forces to create Aura Blockchain Consortium, a global luxury blockchain that enables customers to trace the entire lifecycle of a product and verify its authenticity. Developed by LVMH, Prada and Cartier, Aura matches a product ID with a client ID so that customers can access the history of a product at every step of the supply chain, from raw materials to the point of sale.

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Promotions Point of Sale Location Management 204

Retail Wire

APRIL 26, 2021

Chief executives of major U.S. corporations have publicly committed to pursuing diversity, inclusivity and equity in the workplace. Will they live up to their pledges?

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

APRIL 26, 2021

Women’s footwear brand Billini is expanding its reach in Victoria with the opening of two new stores. . Located in Melbourne Central Shopping Centre and Highpoint Shopping Centre, the stores expand the brand’s existing portfolio to 18 stores across New South Wales, Queensland and Victoria. . “Location was key when securing these Victorian sites,” said George and Susannah Khouzame, owners of Billini.

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Location Returns Shopping Accessories 147

Retail Wire

APRIL 26, 2021

Albertsons posted a loss of 37 cents per share in the fourth quarter despite growth in its same-store sales of 11.8 percent and a jump in digital of 282 percent, year-over-year.

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Inside Retail

APRIL 26, 2021

Globally, a different retail customer has emerged with new behaviours and decision-making criteria. In KPMG’s Responding to consumer trends in the new reality report, our research details findings from 75,000 consumer survey responses taken over four months, from May to September 2020, across 12 countries. The evidence arising from the research points to a rapid shift in how customers view their world: such is the level of change, it demands an equally rapid response from retailers’ approach in

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Department Stores Consumer Finance Fulfillment 130

Retail Wire

APRIL 26, 2021

Justin King, the former boss at Sainsbury’s, is now a senior adviser with a “a significant personal investment” in Snappy Shopper, a UK-based delivery app that promises deliveries from local convenience stores in as little as 10 minutes.

ATS 100

ATS 100

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

APRIL 26, 2021

Training is an important part of onboarding new team members, and keeping existing ones engaged in their work. But not all training is created equal. Typically, training fits into one of two categories; active and passive. While both focus on knowledge acquisition, only one of these result in a change in behaviour for the individuals on a team. So let’s look at the characteristics of each: A lot of e-learning content that we see is quite passive, which means it improves knowledge, but doesn’t re

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Management ATS 130

Retail Wire

APRIL 26, 2021

By the time Connecticut state officials visited a CVS in Waterford in February, the store had vaccinated 318 people with New York addresses and 301 residents from in-state. The issue arose out of a glitch with CVS’s website that the drugstore retailer claimed has been fixed.

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365 Retail

APRIL 26, 2021

The owner of Poundland has announced plans to list its shares in Warsaw instead of London, in its multibillion-pound stock market float. Pepco, which also runs the Pep&Co and Dealz brands, had previously said that it was considering stock exchanges in the UK and Poland. Poundland owner Pepco has announced stock market float plans (Pepco/PA). The move comes despite a jump in London listings in 2021, including the likes of Deliveroo, Dr Martens and Moonpig, as the UK economy recovers from the

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Marketing Apparel Planning Accounting 121

Retail Wire

APRIL 26, 2021

Jeff Bezos in his final letter as CEO of Amazon.com wrote that 40 percent of all work-related injuries at the company result from musculoskeletal disorders. The retail giant is investing more heavily in training, making use of rotational jobs cycles and the use of robots and wearable devices to help reduce incidents.

ATS 100

ATS 100

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

APRIL 26, 2021

The consumer experience is rapidly evolving from a transactional process focused simply on buying to a model built on deep, enriching relationships at every step of the journey.

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Consumer ATS 127

Retail Wire

APRIL 26, 2021

Daniel Treiman, who cofounded HellFresh, is back at the meal kit game with Well Seasoned, a startup that delivers pre-marinated cuts of meat directly to consumers. “A lot of people can put together simple sides if they have leftovers, but the meat is the hard part, so that’s why we’re focused on that,” Mr. Treiman said.

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Consumer ATS 100

Cisco Retail

APRIL 26, 2021

This blog is a joint collaboration between Ravi Balakrishnan (Cisco) and Payal Singh (F5). It is the third in a series. APIC EndPoints and EndPoint Groups. When dealing with the Cisco ACI environment you may have wondered about using an Application-Centric Design or a Network-Centric Design. Both are valid designs. Regardless of the strategy, the ultimate goal is to have an accessible and secure application/workload in the ACI environment.

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Management ATS 115

Retail Wire

APRIL 26, 2021

Shoppable hotel rooms, like those at The Roundtree in Amagansett, NY, are filled with products such as towels and thermoses that guests can buy. The concept of stoppable hotel rooms has been growing in popularity with a number of hotels, retailers and brands experimenting to see if they can prove useful as a marketing tool and to move the sales needle.

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Shopping Marketing ATS 100

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Cisco Retail

APRIL 26, 2021

Insights from our new Advisory CISO, Helen Patton. If there’s anyone who’s been put through their paces in the security industry, it’s Helen Patton , our new Advisory Chief Information Security Officer (CISO). Helen has come to Cisco from The Ohio State University, where she served as CISO for approximately eight years. And before that she spent about 10 years as a security leader at JPMorgan Chase.

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Returns Accounting Management ATS 118

Retail Dive

APRIL 26, 2021

As the global health crisis sent e-commerce orders surging, retailers scrambled to adapt their operations to serve a more digital era.

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Hyken

APRIL 26, 2021

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 9 New Findings from the 2021 State of the Contact Center Report by Tricia Morris. (CustomerThink) Here are nine new findings from the 2021 State of the Contact Center Report which included 400 US and UK contact center and customer experience leaders.

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Customer Experience Customer Retention Marketing Consumer 111

365 Retail

APRIL 26, 2021

Shopper footfall has dipped in the second full week of eased restrictions, according to new figures. The latest weekly footfall monitor from retail research specialists Springboard has revealed that footfall across all UK shopping destinations in the week starting April 18 dipped by 3.4% against the previous week. Merchants on South Molton Street welcome customers back to the neighbourhood of Mayfair/ Belgravia (Matt Crosick/PA).

Outdoor 110

Outdoor Supermarket Location Shopping 110

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning