Retail TouchPoints

MAY 10, 2021

Athlocity , which distributes Under Armour products in the Middle East through 30 brick-and-mortar locations, will add an ecommerce platform to its site through a collaboration with Emakina. The Under Armour-branded experience will be available through desktops, phones and tablets. The site will feature omnichannel capabilities including buy online, pick up in-store (BOPIS) and real-time inventory updates to improve the customer experience.

Customer Experience 290

Customer Experience Location Management Shopping 290

Inside Retail

MAY 10, 2021

On Thursday, Ikea will be launching a limited edition 10-piece clothing and accessories range in Australia, both online and in-stores. Could this be a publicity stunt or the beginnings of the Swedish furniture giant expanding into a lifestyle brand? . Ikea’s Efterträda collection debuted in Japan last year, then was released in Singapore, Thailand and South Korea, featuring t-shirts, hoodies, towels, water bottles, tote bags and key rings, adorned with the Ikea logo.

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Apparel Fast Fashion Fashion Accessories 246

Retail TouchPoints

MAY 10, 2021

Over the past decade, the social and political climate of the United States and abroad has forced every strata of society to take stands on issues where they may have once stood on the sidelines. Or, as Howard Zinn said, “You can’t be neutral on a moving train.” 2020 in particular forced reflection and conversations into all of our lives; and brands weren’t immune to the pressures of an increasingly politicized world.

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Consumer Marketing Accounting Brand Management 264

Inside Retail

MAY 10, 2021

A Q&A with Sean Ryan, Head of Sales and Consulting at Swisslog Australia. Automation technologies provide a range of benefits that can help retail, warehousing, logistics, e-grocery, e-commerce, FMCG and other industries futureproof operations against unexpected events. Swisslog Head of Sales and Consulting, Sean Ryan answers some questions about automated technologies, how they can help, and what to watch out for.

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Fulfillment Grocer Marketing Planning 246

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

MAY 10, 2021

PacSun has named Alfred Chang and Mike Relich as its new Co-CEOs, and promoted PacSun Chief Brand Officer Brieane Olson to President of the specialty retailer. Chang is currently President of PacSun, and Relich had been serving as Interim CEO of PSEB Group, which owns PacSun and Eddie Bauer. Chang, Relich and Olson will assume their new positions on June 1, 2021, following the expected completion of the sale of PSEB’s sale of Eddie Bauer to Authentic Brands Group and SPARC group.

Specialty Retailers 264

Specialty Retailers Finance Promotions Marketing 264

Inside Retail

MAY 10, 2021

Century-old American outdoor apparel brand Eddie Bauer has been bought by Sparc Group, the latest in a long line of high-profile brands to be hoovered up by the investment vehicle, a joint venture between Simon Property and Authentic Brands Group. Eddie Bauer, which has 300 stores in the US and Canada, will remain headquartered in the Seattle area with current president Damien Huang continuing at the helm.

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Outdoor Apparel Accessories Fashion 246

Inside Retail

MAY 10, 2021

Foodpanda to build Taiwan tech hub. Online food and delivery service Foodpanda has opened a new tech hub in Taiwan, off the back of its announcement earlier this year that it will be investing NT$610 million into strengthening its business in Asia. “We want to not only invest in the growing tech talent pool in Taiwan, but also invest in the tech capabilities to support Foodpanda’s growth across the region,” said Benjamin Mann, Foodpanda’s chief technology officer.

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Beauty and Health Merchant Services Fashion Management 246

Retail TouchPoints

MAY 10, 2021

Bed Bath & Beyond has launched “Simply Essential,” a new affordable line of more than 1,200 essential items for every room of the home, designed to appeal to a broad range of customers. As the company’s first full-line assortment at opening price points and its third Owned Brand launched this year, Simply Essential is intended to eliminate gaps in lower price brackets, targeting customers seeking value-based options. “Customers are looking for value-priced, hard-working, everyday

Planning 239

Planning Marketing ATS Retail Marketing 239

Inside Retail

MAY 10, 2021

Christine Holgate has taken up the position of global chief executive at Global Express, following her controversial exit from Australia Post. Previously part of Toll Holdings, Global Express was purchased by Allegro Funds last year for $7.8 million, which said it will commit more than $500 million in funding to drive the business forward. “It’s a new chapter and I’m really looking forward to it,” Holgate told the ABC.

ATS 246

ATS 246

Retail Focus

MAY 10, 2021

Moncler has opened a new Hong Kong boutique purely for its children’s wear range, Moncler Enfant. The store, at Ocean Terminal in the Harbour City shopping centre, is intended to continue to strengthen Moncler’s presence in the territory and the mall, complementing the brand’s flagship which opened at Harbour City in 2017. The 140sqm store is divided into two rooms featuring luxury decor and bold colour schemes, such as polka dots and red, orange and yellow colours.

Boutique 200

Boutique Shopping ATS 200

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

MAY 10, 2021

Woolworths Group has responded to the ACCC’s concerns surrounding its proposed buy-up of food distributor PFD Food Services, offering up self-imposed obligations in order to ensure competition in the space isn’t eroded. According to the food group’s undertaking offer, Woolworths is willing to ensure that, throughout its partnership with PFD, the two businesses will not share trading terms, will retain and manage their own trading terms with suppliers, and will not disclose any information to the

Grocer 243

Grocer Consumer Management Marketing 243

Retail Focus

MAY 10, 2021

Harrods celebrates 150 years of chocolate with the opening of the much-anticipated Chocolate Hall; concluding the final chapter of the four-year restoration of the Food Halls in Harrods ’ Knightsbridge store. . The Chocolate Hall is a breath-taking theatre of chocolate, with magical experiences and exciting products to suit all tastes and ages. Customers will be able to enjoy live demonstrations from Harrods own world-renowned chocolatiers, with fresh chocolate handcrafted in full view at the s

Department Stores 189

Department Stores Boutique Management ATS 189

Inside Retail

MAY 10, 2021

Makeup and beauty giant Sephora has smeared its once flawless reputation with an ugly shade of performative inclusion. On the surface, Sephora Mississippi’s recent pledge to hire 150 staff with disabilities looks very attractive and worthy of praise. The Sephora public relations team certainly made sure there was considerable fanfare and glowing media coverage of the decision.

Advertising 235

Advertising Finance Marketing Consumer 235

Retail TouchPoints

MAY 10, 2021

As the U.S. slowly emerges from the pandemic’s harshest effects, retailers are looking for early insight into post-COVID-19 consumer behaviors. But they are working against the clock: as vaccination numbers shift daily, impacting variations in out-of-home behavior. Fortunately, there are some promising signs, according to a recent report from KPMG based on a poll of 1,000 consumers across the U.S. in March 2021.

Consumer 161

Consumer Returns Planning Apparel 161

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

MAY 10, 2021

Commonwealth Bank is partnering with e-commerce platform BigCommerce to make it easier for businesses to start up their online offer. The partnership will provide Commonwealth Bank business customers with an integrated offering that can help them to establish their online presence using BigCommerce to make their websites, while also providing a stable payment solution and make it easier to get paid using Same Day Settlement.

Merchant Services 205

Merchant Services Management 205

Retail Wire

MAY 10, 2021

Shapewear sales fell in the early months of the pandemic as more Americans stayed at home. Sales are beginning to tick up now that restrictions are being lifted. Shapermint, an online retailer that accounts for about 20 percent of the U.S. market, has reported that sales have doubled in the last month.

Accounting 130

Accounting Marketing ATS 130

Inside Retail

MAY 10, 2021

Co-founder of Vans brand, Paul Van Doren, has passed away at the age of 90. The cause of death has not yet been disclosed. “Paul was not just an entrepreneur; he was an innovator,” Vans said on its statement. “Paul’s bold experiments in product design, distribution and marketing, along with his knack for numbers and efficiency turned a family shoe business into a globally recognized brand.”.

Marketing 147

Marketing ATS Accessories Fashion 147

Retail Wire

MAY 10, 2021

Amazon.com and Google are experimenting with new features for their smart speaker devices. Amazon’s Echo Show 10 automatically moves its display to Facebook for the user and Google’s Nest Hub can now track a user’s sleep patterns. The companies are hoping that more responsive devices will become further connected to consumers in the daily activities they perform in their lives.

Consumer 130

Consumer 130

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Talking Retail

MAY 10, 2021

Mars Petcare is rolling out a temporary pack design for its Dreamies cat treats range to support the LGBT Foundation, as part of its commitment to the LGBT+ community and their mental health. The design features the LGBT Foundation logo, their helpline number and the Pride rainbow, supported by in-store POS and digital advertising. The. This story continues at Mars Petcare supports LGBT+ community with Dreamies pack design.

Advertising 134

Advertising ATS 134

Hyken

MAY 10, 2021

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 8 Ways to Win Customer Loyalty With Streamlined Customer Support by Samuel O’Brien. (CustomerThink) How do you, as a business owner, introduce processes and initiatives to streamline your customer support in order to win over your customers?

Customer Experience 126

Customer Experience Promotions ATS 126

Talking Retail

MAY 10, 2021

Shopper confidence has risen to its highest level in the last five years, driven by the further easing of lockdown restrictions, a sharp decline in Covid-19 cases and the rapid rollout of the vaccination programme, says industry analyst IGD. Results for April from its shopper confidence index show shoppers increasingly focused on quality and ‘trading-up’, This story continues at Consumer confidence rises to highest level in five years.

Consumer 130

Consumer ATS 130

Retail Wire

MAY 10, 2021

Australian Leather was handed a defeat by U.S. appeals court in a legal dispute with Deckers Outdoor Corporation over the rights to the “Ugg’ sheepskin boot name. The Australian company asked the court to scrap Deckers’ trademark on the brand but that court did not find its case to be legally compelling. The result, acceding to Australian Leather’s owner, Eddie Oygur, is that the company plans to take the case before the U.S.

Outdoor 100

Outdoor Planning 100

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

MAY 10, 2021

The category was on the rise, but the pandemic drove exponential growth. Retailers must now navigate how to sustain momentum in the years ahead.

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Retail Wire

MAY 10, 2021

You may not see brokers wearing Doc Martens to their Wall Street offices but there are plenty of analysts who think the company behind the boots typically associated with punk rockers and factory workers is worth investing in.

Fashion 100

Fashion 100

Retail Dive

MAY 10, 2021

As the pandemic recedes, many retail leaders recognize that some of the quick decisions that had to be made in 2020 may not have been the best long-term decisions.

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Retail Wire

MAY 10, 2021

Chipotle announced that it would raise starting pay for hourly workers to between $11 and $18 depending on position beginning by the end of June. The chain is taking this step, which it says will be bring average hourly pay to $15 an hour, in an attempt to recruit 20,000 new workers. Chipotle also said that it would initiate employee referral bonuses ranging from $200 to $750 depending on the positions filled.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

365 Retail

MAY 10, 2021

UK retailers have cut their carbon emissions in half since 2005 and smashed environmental targets for the past year, according to new figures. Data from the British Retail Consortium (BRC) has revealed that carbon emissions across leading firms in the sector have dropped by 49% since 2005. Retailers have cut emissions in half, according to new data (Dominic Lipinski/PA).

ATS 117

ATS 117

Retail Wire

MAY 10, 2021

Mattel has launched a toy takeback program designed to turn materials from Old Barbie, Matchbox and Mega brand products into new items. The toy maker plans to eventually add more old toys to the list of products it will accept back from consumers in an effort to reduce the amount that winds up in landfills.

Planning 100

Planning Consumer 100

Retail Times

MAY 10, 2021

According to the latest Shopper Confidence Index from IGD, shopper confidence has risen to its highest level in the last five years, driven by the further easing of lockdown restrictions, a sharp decline in COVID-19 cases and the rapid rollout of the vaccination programme.

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Retail Wire

MAY 10, 2021

Galaxy is a new U.S.-based online platform that will promote the sale of second-hand fashion items using livestreaming. The site is due to launch later this month with approximately 50 sellers, each on their own micro broadcast channel.

Fashion 100

Fashion Promotions 100

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning