Wed.Jun 30, 2021

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How historic Japanese retailer Takashimaya is staying ahead of the times

Inside Retail

From using non-toxic paint in stores to digitising documents to avoid paper waste, more businesses are taking steps to make their physical operations more sustainable. That includes the Japanese department store chain Takashimaya. While its bold approach to sustainable store design entails high upfront costs, it will lead to long-term benefits in the future.

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Backcountry Harnesses PLM Solution to Improve its Private Label Development Workflow

Retail TouchPoints

Outdoor gear retailer Backcountry has selected Centric Software ’s Product Lifecycle Management (PLM) solution for emerging brands, Centric SMB, to help it plan, design and develop products. The retailer will use the software to position itself for future growth with a focus on private label items. Backcountry’s private label team is aiming to improve collaboration, reduce data entry errors and create a better workstream flow.

Outdoor 264
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Carl’s Jr. new master franchise plans 27 new stores this year

Inside Retail

Carl’s Jr. will open up to 200 restaurants over the next 10 years in Australia under a new master franchise agreement. The burger brand’s parent company CKE Restaurants Holdings has signed an agreement with CJ’s QSR (Franchise) Group, which will now oversee expansion of the US brand across the country. Since introducing Carl’s Jr. to Australia in 2016 in Bateau Bay, New South Wales, the brand has grown to nearly 30 restaurants throughout Victoria, Queensland, South Australia and NSW under separa

Planning 246
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DSW adds self-checkouts as workers are hard to find

Retail Wire

DSW is testing self-checkouts in its stores in “response to hiring challenges,” according to Karen Cho, senior vice president of human resources at Designer Brands, the parent company of the shoe chain. The retailer has found it more challenging hiring part-time workers than in the past, even as its full-time associate ranks have remained relatively stable.

Checkout 214
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Ex-Sportsgirl CEO Colleen Callander on leading teams during uncertainty

Inside Retail

Keeping your team focused and engaged isn’t always easy. There is a lot of uncertainty around us, but really when hasn’t there been? Change and uncertainty are the only constant, and it’s our roles as retail leaders to manage our teams through this ever-changing world we live in. As a leader, there are many things that are out of our control, however it’s important to stay focused on what we can control, like how we react to situations, the way we behave and the choices and decisions we make.

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Farfetch Enlists ThredUP to Power Resale Donation Program

Retail TouchPoints

Luxury marketplace Farfetch has teamed up with resale platform ThredUP to launch a donation program for its U.S. customers using the ThredUP Resale-as-a-Service (RaaS) solution. The program follows on the launch of Farfetch Donate in the UK with partner Thrift+ in October 2019, and it will allow Farfetch customers to extend the life of their clothes while earning shopping credit and raising money for charity.

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Panera Bread is selling Au Bon Pain business

Retail Wire

Ampex Brands is buying Au Bon Pain from Panera Bread Co. with plans to expand the bakery chain. Panera had been seeking to shrink Au Bon Pain’s footprint and had converted some of its stores into those under its own banner. Ampex CEO Tabbassum Mumtaz said that there will be opportunities to grow Au Bon Bain’s business going forward. “There is a lot of green space,” he said.

Returns 130
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The science behind Olay’s best-selling product

Inside Retail

Procter & Gamble skincare brand Olay recently celebrated one billion sales of its iconic Regenerist Collection jars worldwide. A jar of the Regenerist Micro-sculpting Cream, the leading product in the range, is sold every minute in Australia. Behind the products is a team of scientists responsible for creating the next big seller, which can take anywhere between six months or five years.

Consumer 238
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American parents will spend big on back-to-school purchases

Retail Wire

American parents are expected to spend $270 per child on those returning to school, up from $250 last year, according to KPMG. Parents of kids heading off to preschool are expected to increase back-to-school purchases by 32 percent, with those with college-bound children spending 13 percent more.

Returns 130
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Attention please

Inside Retail

When faced with a new brief, start with the view that no one cares. Stop taking it for granted that people will pay attention. No one is interested in what Brand X has to say. At best they’re entirely indifferent. Brands, like all of us if we’re being honest, think they’re the centre of attention. They’re not. It’s shocking, I know, but out there in the real world, the finer details of our work go unnoticed by people with more pressing concerns.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Global Computer Makers Deliver Breakthrough MLPerf Results with NVIDIA AI

Nvidia

NVIDIA’s partners are delivering GPU-accelerated systems that train AI models faster than anyone on the planet, according to the latest MLPerf results released today. Seven companies put at least a dozen commercially available systems, the majority NVIDIA-Certified , to the test in the industry benchmarks. Dell, Fujitsu, GIGABYTE, Inspur, Lenovo, Nettrix and Supermicro joined NVIDIA to demonstrate industry-leading results training neural networks with NVIDIA A100 Tensor Core GPUs.

Returns 145
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Retail appointments of the week

Inside Retail

Bike Exchange co-founder rides into new role. Melbourne-based cycling marketplace Bike Exchange co-founder Sam Salter has just taken on the newly created role of chief of sales and partnerships officer at the business. Salter is also a non-executive director of BikeExchange Limited and co-founder of technology platform Marketplacer. “A deep knowledge of the cycling industry and understanding of marketplaces are essential to this new global role to help us scale the business.

Returns 219
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How to Handle Difficult Customers

Hyken

Not long ago I covered six ways to handle angry customers. Often an angry customer and a difficult customer are the same. But that’s not always true. Sometimes difficult customers aren’t angry. They are just tough and demanding. That said, the techniques I cover in both of these posts can work, with a little tweak or variation depending on the situation.

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Meet the women bringing Latin American fashion to the world

Inside Retail

From Oscar de la Renta, to Carolina Herrera, to Gabriela Hearst, some of the biggest names in fashion are from Latin America. But many designers in the region still don’t get the recognition – and opportunities – they deserve. The Latin American Fashion Summit (LAFS) aims to change that. Started by Estefanía Lacayo and Samantha Tams in 2018, LAFS is all about connecting Latinx designers with key decision-makers in the industry and promoting Latin American talent and innovation to the world.

Fashion 147
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Integration with Chuck Norris and Meraki APIs – Getting Started with ChatOps, Part 4

Cisco Retail

Two weeks ago we had our bot extract all message details and answer back to us. Today we’ll focus on how we can integrate it with a different API. Let’s review what we have learned until now in this blog series on ChatOps : How to configure a webhook to have Webex notify our bot logic about new messages. How to retrieve all details about a new message, including its text content.

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Bed Bath & Beyond sales up 50% as consumers continue investing in homes

Retail Dive

Even as the country begins to show signs of recovery from the pandemic, the retailer's momentum isn't slowing, spurring it to raise its full-year outlook.

Consumer 137
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Cisco ISE 3.1 is all about APIs, Ansible, and Automation

Cisco Retail

A trifecta of ISE (Identity Services Engine) power is coming your way via DevNet. First , we have a brand-new ISE 3.1 sandbox. Second , we have new learning labs that show you what you can do in the sandbox. Third , and most importantly, we have a webinar coming up next week to go through all this exciting stuff. Now before we go into the details of all of these items, it makes sense to talk about the new ISE release: version 3.1.

ATS 129
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Coca-Cola ends use of non-recycled plastic in on-the-go bottles

Talking Retail

Coca-Cola Great Britain (GB) is now using 100% recycled plastic for its entire range of on-the-go bottles, in partnership with Coca-Cola Europacific Partners (CCEP). The move means that all plastic bottles of 500ml or less are to be made with 100% recycled plastic and will continue to be fully recyclable. The first 100% recycled 500ml bottles will start appearing on shelves from September.

ATS 128
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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Millennials approach middle age

Retail Wire

People born between 1981 and 1996, AKA Millennials, are getting older, and those born at the beginning of the generation are quickly approaching their middle-age years. A majority of older Millennials say middle age will span the time between their fortieth and fiftieth birthdays. “Millennials are not feeling half their life is over; they just don’t feel as young as they used to.

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Blossom Hill celebrates friendship with Instagram competition

Talking Retail

Treasury Wine Estates is kicking off a digital competition for its Blossom Hill brand, to celebrate International Friendship Day (30 July). Shoppers can enter the competition by sharing an image of their friends on Instagram, using the hashtags #UnfilteredFriendships and #TogetherLetsBlossom, to be in with a chance of winning a gift box containing a polaroid.

ATS 126
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U.S. consumer confidence at highest level in 18 months

Retail Wire

U.S. consumer confidence in June rose to its highest level in a year-and-a-half as COVID-19 restrictions were lifted as more Americans chose to get vaccinated against the virus. “Consumers have plenty to be cheerful about after being cooped up at home for more than a year,” said Oren Klachkin, lead U.S. economist at Oxford Economics.

Consumer 100
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Illegal tobacco seized in Warwickshire

Talking Retail

More than £100,000 worth of illegal tobacco has been seized in Rugby, Warwickshire. The illegal tobacco was found when officers from Rugby Safer Neighbourhood Team and Warwickshire County Council Trading Standards, acting on intelligence, raided a business premises on the outskirts of Rugby. Sniffer dogs identified an illegal tobacco store where 13,846 packs of cigarettes.

ATS 119
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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Money-losing stores close despite big chains’ best intentions

Retail Wire

A Target store opened in 2008 in a Black neighborhood in Baltimore was seen as a sign of faith in the community. Target says its decision to close the location in 2015 was a “last resort” that only happened after it was not able to turn a profit after years of trying.

Location 100
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Vimto Out of Home signs deal with Slush Puppie

Talking Retail

Soft drinks supplier Vimto Our of Home has been given the rights to manufacture, manage, distribute and sell frozen drink brand Slush Puppie, in an agreement with the brand’s US owners J & J Snacks Foods Corp. The supplier is planning to launch a new design to “reinvigorate” the brand and “bring it to a. This story continues at Vimto Out of Home signs deal with Slush Puppie.

Planning 119
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Ahold Delhaize using ‘exosuits’ to reduce workplace injuries

Retail Wire

ADUSA Supply Chain, Ahold Delhaize USA’s distribution and logistics unit, is scaling up the use of “exosuits” to help assist workers in lifting heavy objects as part of their jobs. The grocery retailer has tested the wearable robotics device over the past year and made the decision to expand its use after finding it reduced the strain on associates’ backs by between 30 and 40 percent.

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How will slot machines fare in an ever-changing online gambling environment?

Retail Times

It has been 25 years since American businessman William Scott launched the world’s very first real money online casino. In the early years of online gambling, classic table games like poker, baccarat and roulette were the most popular with players.

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Retails Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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The rise of DTC holding companies

Retail Dive

Why the founders of Pattern Brands, Very Great and Win Brands Group are betting on the power of building multiple brands under one umbrella.

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Technology in Motion: NVIDIA and Volvo Cars Detail Software-Defined Future of Safe Transportation

Nvidia

All roads to the future of autonomous, electric and connected transportation run through one key innovation: software-defined, centralized computing. Today at Volvo Cars’ Tech Moment event, Ali Kani, NVIDIA vice president and general manager of Automotive, joined executives from Volvo Cars to outline the centralized compute architecture that will power these software-defined vehicles.

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Farfetch, ThredUp partner on clothing donation service

Retail Dive

In an expansion of its existing program, U.S. customers can now donate gently used clothes to raise money for charity and earn Farfetch shopping credits.

Shopping 128
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MPs call for new Employment Bill

Talking Retail

The Work and Pensions Committee is urging the government to bring forward the Employment Bill to enhance the rights of workers in the low-paid and gig economy. In a report, the committee calls on the government to develop a strategy for responding to long-term changes in the labour market, looking at wellbeing, skills, technology, and. This story continues at MPs call for new Employment Bill.

Marketing 115
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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.