Retail Focus
APRIL 21, 2021
Amazon is cutting into the hair styling sector with the opening of its own salon in the UK. The bricks-and-mortar “experiential” venue is launching in London’s Spitalfields, on Brushfield Street, as a showcase for new products and the latest industry technology. Augmented reality hair consultations and point-and-learn technology will be among the innovations being tested (Amazon/PA).
Retail TouchPoints
APRIL 21, 2021
Pinterest is expanding its partnership with Shopify to 27 new countries, including Australia, Austria, Brazil, France, Germany, Italy, Spain, Switzerland and the UK. The Shopify Pinterest Channel is now home to more than 1.7 million merchants. The Channel grants retailers that advertise on Pinterest through Shopify access to Dynamic Retargeting, which enables them to re-engage with Pinners who have already expressed interest in their products on Pinterest.
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Inside Retail
APRIL 21, 2021
Homewares chain Bunnings has offered to assist with Australia’s vaccine rollout, stating it is open to allowing the government to set up vaccination hubs in its carparks around the country. And, according to a report in The Guardian , health experts are backing the offer – stating it could be an effective way to distribute the vaccine to communities around Australia.
Retail TouchPoints
APRIL 21, 2021
The pandemic accelerated not just ecommerce but also digital payment methods: digital wallets reached 29.3% of U.S. ecommerce share in 2020, up from 23.7% in 2019. The wallets are expected to unseat credit cards as the preferred online payment method in the coming years, according to the FIS Global Payments Report 2021. Buy now, pay later (BNPL) also thrived over the past year, rising nearly 78% to account for 1.6% of ecommerce spend.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Retail Wire
APRIL 21, 2021
Amazon.com has opened its first hair salon in London. The business, which is currently only open to employees, offers hair cutting services and uses augmented reality technology to offer hair consultations to customers. The salon also features “point and learn” technology that allows customers to point to products sold on shelves to get information on those items.
Retail TouchPoints
APRIL 21, 2021
At the height of the pandemic, as people observed stay-at-home orders and home also became work and school, Verizon ’s services were more in demand than ever. And, it wasn’t just our stores. Customer calls flooded into telesales and customer service. Customers contacted us through our website and the My Verizon app in earnest. . We launched what we call our “Touchless Retail” experience.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
APRIL 21, 2021
Expanding your market share is always a good thing. That’s why digital accessibility should be on the minds of every online retail business. Digital accessibility means making your website easy and usable for persons with disabilities to read, navigate or make purchases. Many people with disabilities rely on user-side assistive technologies, but if your site’s content isn’t built with this in mind, shopping will be difficult or impossible for them.
Inside Retail
APRIL 21, 2021
As Ritchies Supermarkets heads into its 151st year in business, CEO Fred Harrison is embarking on a digital revolution to thrust the business into the 21st century. Here, Harrison shares the importance of local manufacturers to the business and why they’ve decided to finally take the plunge into online. INSIDE FMCG: How important is local manufacturing to your business?
Retail Focus
APRIL 21, 2021
Homebase has ramped up the rollout of its small-format stores with the opening of a new high street shop in Walton-on-Thames, Surrey. In a show of its belief in the future of the British high street, Homebase has added a Kitchens by Homebase to an existing Bathstore showroom and taken on neighbouring units which include a DECORATE by Homebase and the retailer’s first small-format Homebase store, offering a range of home and garden essentials.
Inside Retail
APRIL 21, 2021
With the case between Fortius Funds Management and Just Group returning to the NSW Supreme Court this week, Australian retailers could soon find out whether or not it was legal to break their leases by not paying rent in full during Covid-19. Fortius has sued Just Group , the owner of Just Jeans, Jay Jays, Peter Alexander, Smiggle, Portmans and Dotti, for nearly $3.6 million in alleged unpaid rent across four stores in Sydney’s Mid City Centre, plus various fees and interest, dating back to Apri
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Intelligence Node
APRIL 21, 2021
Examining the increasingly digital, personalized sportswear market. As with many retail sectors, the 2020 sportswear faced some unprecedented changes due to Covid-19 — both from customers and the market at large. For starters, Covid’s impact can be seen in changing customer values. On a surface level, demand for athleisure increased. The pandemic forced stay-at-home orders […].
Inside Retail
APRIL 21, 2021
The National Retail Association has partnered with the Western Australian Government to create an education hub designed to assist businesses with wage compliance. The ‘Wage Right Compliance Hub’ provides employers with resources to help identify what industrial instruments apply to it, how to classify employees correctly, and deliver practical guidance on how to avoid common pay and record-keeping errors.
Retail Wire
APRIL 21, 2021
Kohl’s has reached a deal with Tommy Hilfiger to sell the brand’s menswear line in 600 of its 1,100 stores in the U.S. and on the retailer’s website. “The addition of Tommy Hilfiger further supports our continued work to evolve our brand portfolio to increase our relevancy with our loyal customers and bring new customers to Kohl’s,” said Doug Howe, Kohl’s chief merchandising officer, in a statement.
Retail TouchPoints
APRIL 21, 2021
Ribble Cycles has opened a state-of-the-art flagship showroom in the heart of the UK’s Ribble Valley in Lancashire. The 2,000-square-foot showroom blends digital and physical to create an immersive and all-sensory consumer experience. The spacious flagship has been designed to individually showcase every bike in the Ribble range with a generous amount of space, allowing customers to interact with the bikes and appreciate the design in detail.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Retail Focus
APRIL 21, 2021
Liverpool based commercial property consultants, Mason Owen, as an adviser to TCD Estates, have achieved an unconditional sale on Berwick-Upon-Tweed retail park, Loaning Meadows to LXi REIT who were represented by Prime Retail. . LXi REIT invests in UK commercial property assets and forward funded the retail park on a fixed price basis. Construction company, Caddick Construction has now started work on phase one of the site, which will consist of 6 units, headlined by Aldi and Home Bargains. .
Inside Retail
APRIL 21, 2021
Restrictions during lockdown periods have resulted in at-home beauty alternatives and an increased focus on self-care. The new normal has led to new beauty regimes and habits, represented in the dynamic of growth and decline of the segments. Channel shift in beauty categories. During lockdown, beauty may no longer become the sole purpose of the shopping occasion.
Retail Wire
APRIL 21, 2021
Amazon.com is rolling out biometric technology at eight Whole Foods stores in the Seattle area that enable customers to pay for their purchases with a scan of their palm. The move into Whole Foods builds on the same technology being deployed at Amazon Go and Amazon Books stores. The first Whole Foods to make use of the biometric tech will be near Amazon’s headquarters in Seattle with seven others in the area to follow.
Inside Retail
APRIL 21, 2021
Amazon.com Inc said it is rolling out biometric technology at its Whole Foods stores around Seattle starting on Wednesday, letting shoppers pay for items with a scan of their palm. The move shows how Amazon is bringing some of the technology already in use at its namesake brick-and-mortar Go and Books stores to the grocery chain it acquired in 2017.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Tokinomo
APRIL 21, 2021
We are pleased to announce that we have made a series of far-reaching new improvements, clarifications, and additions to Tokinomo’s Cloud Platform.
Retail Dive
APRIL 21, 2021
More than half of minority-owned small businesses couldn't cover April rent, but these are improvements from March's highs, referral network Alignable found.
Talking Retail
APRIL 21, 2021
The pandemic has intensified interest in ‘conscious consumption’ — defined as those who seriously consider the environmental and societal impacts of their shopping choices, new research reveals. The research by Accenture suggests that more consumers are focusing on: limiting food waste (72%), shopping more health-consciously (68%), and making more sustainable choices when shopping and will.
Hyken
APRIL 21, 2021
Let me put it to you in the simplest terms possible. When your customer calls, emails or texts you, you must respond. That is unless you don’t care if they ever do business with you again. One of our subscribers to The Shepard Letter , Andy Saks, owner of Spark Presentations and professional corporate presenter , sent in a story worth sharing. (By the way, if you’ve got an amazing – or horrific – customer service story, send it over.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
Retail Wire
APRIL 21, 2021
Kroger says it diverted 81 percent of its waste and made $213 million in donations to address food insecurity in the U.S. The progress on these fronts is part of Kroger’s four-year-old Zero Hunger | Zero Waste initiative. “This past year has been a challenge for so many, especially those who are trying to provide for their families amid hardship,” Kroger Chairman and CEO Rodney McMullen said in a statement.
Talking Retail
APRIL 21, 2021
Postmasters Saf Ismail and Elliot Jacobs have been elected to the Post Office board as non-executive directors for the first time in its history. The appointments are a milestone in the reset of the relationship between the Post Office and postmasters. Ismail and Jacobs will formally join the Post Office board after an induction and. This story continues at Postmasters elected to Post Office board for first time.
Retail Wire
APRIL 21, 2021
L’Oreal has created a new business unit covering the South Asia Pacific and Middle East regions that will market beauty products developed for the male market. The cosmetics giant sees male beauty products as a growth market and believes adoption may lead the curve upward. “Over 40% of the consumers (in the region) are less than 25 years old,” said Vismay Sharma, who leads the new SAPMENA unit for L’Oreal.
Talking Retail
APRIL 21, 2021
Confectionery wholesaler Hancocks has expanded its pick and mix range as “as Briton’s head back to the cinema, leisure outlets and enjoy days out”. The range now includes several new mallow products – vanilla flavoured Kingsway Mallow Tube and Mallow Bears, Kingsway Mallow Filled Strawberries, and strawberry filled Marshmallow Pigs. The wholesalers has also added.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
Retail Wire
APRIL 21, 2021
Bob Eddy has been named president and chief executive officer of BJ’s Wholesale Club, replacing Lee Delany who died unexpectedly earlier this month. Mr. Eddy, who has served as BJ’s interim CEO since Mr. Delaney’s passing, originally joined the warehouse club retailer as its chief financial officer in 2011 and was later appointed chief administrative officer in 2018.
Talking Retail
APRIL 21, 2021
The Portman Group, the social responsibility and regulatory body for alcohol, has released new guidance on the naming, packaging, and promotion of alcohol products containing CBD. The guidance stipulates that producers should avoid wording and imagery that alludes to any association with cannabis or other illicit drugs and underscores the need to avoid health and.
Retail Wire
APRIL 21, 2021
Authorities in Mexico and Poland have identified vials falsely labeled as COVID-19 vaccine being distributed in their countries. “Everybody on the planet needs it. Many are desperate for it,” said Lev Kubiak, Pfizer’s head of security. “We have a very limited supply, a supply that will increase as we ramp up and other companies enter the vaccine space.
Retail Times
APRIL 21, 2021
The global grocery sector grew an unprecedented 10% globally in 2020, compared to 2.5% growth in 2019, as the COVID-19 pandemic transformed how we live our lives. Winning Omnichannel, summarises the actual shopping trips of more than a million shoppers globally, representing the behaviours of 5 billion people (66% of the world population) and 83% of global GDP.
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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.
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