Thu.Oct 07, 2021

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What are the retailers reopening on Monday most worried about?

Inside Retail

As New South Wales-based retailers prepare to open their doors on Monday, some for the first time in months, the industry as a whole is both incredibly excited and equally apprehensive. “The rules have undergone changes, sometimes on a daily basis, that have caused confusion,” National Retailers Association boss Dominique Lamb told Inside Retail. “Lockdowns are disastrous for retail during any period, but with the sector about to move into the all-important Christmas season this reopening could

Shopping 278
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Labor shortages create long lines and frustrated customers at pharmacies

Retail Wire

Pharmacies across the country are dealing with staffing shortages, causing long customer queues for prescription medicines. The National Community Pharmacists Association (NCPA) said that members are having a hard time staffing up and that demand on pharmacies is only increasing now that it is flu vaccine season.

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When Balenciaga met Fortnite: Why luxury and gaming are joining forces

Inside Retail

Luxury fashion house Balenciaga has partnered with Epic Games and Fortnite to release a range of digital fashion looks with interchangeable accessories. The full Fortnite release includes apparel – the Fit Set – a pickaxe-like tool with a sneaker for the axe, a parasail purse glider, look wraps for weapons, free sprays unlocked via challenges and the ‘look’ emote.

Fashion 264
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Macy’s Launches Live Shopping, Upgrades App as Activist Investor Calls for Ecommerce Spinoff

Retail TouchPoints

Macy’s is upgrading its digital presence in time for a holiday season that is once again poised to be an ecommerce-focused end of the year. The retailer will engage with shoppers through weekly live shopping events, roll out a new mobile app and add new omnichannel features. All this is taking place even as an activist investor pushes for the retailer to spin off its online operations, claiming this would increase the retailer’s overall valuation.

Shopping 278
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Metcash CEO announces retirement, successor

Inside Retail

Metcash chief executive Jeff Adams will retire early next year, and will be replaced by Doug Jones, current CEO and senior vice president of South African-based Massmart Wholesale. Adams had indicated to the Metcash board a desire to retire, which allowed the business to complete a global search for a successor. “On behalf of the board I would like to thank Jeff for his outstanding contribution to Metcash over the past four years,” said chairman Rob Murray.

Wholesale 246
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1-800-FLOWERS.com Simplifies Holiday Gift-Giving for the Age of Remote Work

Retail TouchPoints

1-800-FLOWERS.com has expanded its corporate gifting capabilities to make it easier for companies to connect with and celebrate employees or clients even as many offices remain closed. The company has integrated Hero, a solution from SmartGift , into its corporate gifting website to offer new ways to send a gifts from across 1-800-FLOWERS.com’s portfolio of brands, which include Harry & David, PersonalizationMall.com and Cheryl’s Cookies, without the need for a physical address.

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Nedap Helps Retailers Track Inventory Across the Supply Chain Via RFID

Retail TouchPoints

RFID solution provider Nedap has launched the Nedap iD Cloud Platform, an integrated suite of SaaS solutions purpose-built for RFID technology. The solution was designed to help retailers achieve perfect inventory visibility, with zero waste and no losses, by tracking every unique item movement throughout the supply chain and collecting data in a cloud-based inventory repository.

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Melbourne, NZ next stops on Geezy Go’s rapid expansion

Inside Retail

Geezy Go, an online-only supermarket that launched in Sydney in August, is setting up shop in Melbourne on Wednesday and will soon hit New Zealand as part of its rapid expansion plan. “We’re launching in Melbourne, we’ve got the sites ready. As you know, there’s a lot of restrictions going on, so that delays things, but in [a] week’s time, we are launching,” Geezy Go vice president of growth and strategy, Dhruv Kohli, told Inside Retail.

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Harrods Gets Hipper with New High-End Sneaker Shop-in-Shop

Retail TouchPoints

Harrods , one of the UK’s oldest department stores, has kicked its hipness quotient up a notch with the opening of The Edit LDN , a leading UK online store for high-end streetwear. The 2,000-square-foot space will showcase brands including Kanya West’s Yeezy, Jordan, Off-White and hard-to-get Supreme collaborations. “Over the past three years, menswear at Harrods has undertaken a huge transformation that has been visible through our brand curation as well as the physical shop floor,” said Simon

Shopping 261
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How Fujitsu is helping drive digital transformations beyond Covid

Inside Retail

At this point we all know Covid-19 has touched most parts of the retail industry – that’s a given. What is difficult to understand, however, is how things have changed. . And with the Australian retail industry set to return in full force in FY22, businesses need to ensure they are doing what is necessary to meet these new wants and needs from their customers.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Technology Paves the Way in Defining and Measuring the Impact of Corporate Giving

Retail TouchPoints

In recent years, employees, consumers and investors have become increasingly vocal about their expectations of the retail companies they work for, purchase from and invest in. This critical eye has focused closely on how these companies interact with the outside world: their engagement with popular environmental and social causes, the impact of their products or services on the world at large, and who or what they allow themselves to be associated with.

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Situ Live debuts revolutionary retail experience at Westfield London

Retail Focus

Situ Live, an exciting and immersive consumer experience, which reimagines the traditional commercial retail model, is has opened the doors to the UK’s first discovery playhouse, at Westfield London. Situ Live offers a one-of-a-kind experience-led journey that combines product discovery, innovation, theatre, and demonstrations, with a smooth, hassle-free route to purchase.

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Holiday Hiring: Kroger to Add 20,000 Associates, Target to Pay Peak Work Bonus

Retail TouchPoints

Kroger is holding its second nationwide hybrid hiring event next week, with a goal of hiring 20,000 associates for the holiday season. For its part, T arge t is gearing up for the season not with additional hires but with an extra $2 per hour for each hour worked during peak moments through the holiday season. On Oct. 13, Kroger will conduct online and on-site interviews as it looks to find talent for retail, ecommerce, manufacturing, supply chain, merchandising, logistics and corporate position

Planning 224
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7-Eleven reveals restructure based on agile methodologies

Inside Retail

7-Eleven has restructured its organisation and introduced agile methodologies, creating cross-disciplinary groups empowered to make decisions. CEO and MD, Angus McKay, said the rethink of the way the convenience chain works is based on an ambitious goal of providing “one billion customer moments per year by 2030”. “That’s a fourfold increase on the approximately 250 million transactions delivered in the last financial year,” McKay said.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Target, Simon Add New BNPL Options Ahead of Expected Holiday Surge

Retail TouchPoints

Buy now, pay later (BNPL) is primed for growth during the holiday season as retailers and providers ink new deals and expand their networks. The key expansions include Target adding Sezzle and Affirm to its payment options; Simon enabling Klarna for interested merchants at any of its shopping centers; and FreedomPay integrating Klarna into its platform to provide more brick-and-mortar retailers access to BNPL options.

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Pinterest launches new ad features to drive shopping

Inside Retail

Pinterest will roll out new features for brands to promote products and ideas to users, the digital pinboard company said Wednesday, part of an effort to grow online shopping on its site. The features come as social media rivals including Facebook, TikTok and Snap Inc compete for the lucrative e-commerce market with in-app shopping or virtual clothing try-ons.

Shopping 130
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adidas Launches Brand-Agnostic Resale Program

Retail TouchPoints

adidas is expanding its sustainability efforts with a new resale program powered by ThredUP ’s resale-as-as-service (RaaS) program. The Adidas Choose to Give Back program will accept used goods from any brand or category, including sports equipment, to be reused or resold, with a focus on sports performance, lifestyle apparel and footwear. The brand initially launched the program through the Creators Club app, part of its membership program, on Oct. 7.

Apparel 147
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Collapsed Kikki.K bought out of administration

Inside Retail

Twice-collapsed stationery retailer Kikki.K has been thrown a lifeline by Brandbank Group, which said on Friday it intends on picking the brand up from the company’s administrators. According to Brandbank Group, most head office, retail and online employees will retain their jobs, and approximately 30 stores will remain open. “We are delighted to have Kikki.K join our stable of world-class brands,” said Brandbank Group chief executive David Thomas.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Supply chain woes could create four-month backlog for toys

Retail Wire

Toy manufacturers are trying to move products into place for the holiday selling season but a combination of factors, including power outages in China, a shortage of resin, higher labor and transportation costs and shipping delays, are all contributing to higher prices and product backlogs.

Shipping 130
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Retail appointments of the week

Inside Retail

Metcash CEO to retire, successor announced. Metcash chief executive Jeff Adams will retire early next year, and will be replaced by Doug Jones, current CEO and senior vice president of South African-based Massmart Wholesale. Adams had indicated to the Metcash board a desire to retire, which allowed the business to complete a global search for a successor.

Wholesale 130
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PTP serviceability – time is money!

Cisco Retail

“Time is money!” A quote that can’t be truer and more crucial for modern industrial networks where timing, precision, and synchronization pave the way for fast-paced current and future services. And in the middle of it all, PTP (Precision Timing Protocol) serves as one of the critical timing protocols making it all possible. It may be logical to think that protecting time, services, and revenue is the goal of building a resilient and secure infrastructure.

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‘I quit!’ Employees burnt out and leaving the retail industry

Inside Retail

In April this year alone, the US witnessed about 649,000 dissatisfied retail workers rage-quitting their jobs. It’s a record number of resignations for the industry in over 20 years. Dubbed as The Great Resignation, it’s a trend driven by burnout and pressures of the pandemic. Workers are jumping ship to less stressful roles in insurance, banking and the public sector, where their customer service skills are rewarded with better pay and benefits.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Rapid at-home COVID-19 tests recalled over false positives

Retail Wire

Ellume is recalling nearly 200,000 rapid at-home COVID-19 tests over concerns that they are producing an unusually high rate of false positives. “We recognize that this incident may have shaken the confidence of some of those who trusted Ellume to help them manage their health and to take back a bit of control of their lives during this pandemic,” said Ellume CEO Sean Parsons in a statement. “To those individuals, I offer my sincere apologies — and the apologies of our entire c

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Woolworths settles 2019 class action over underpaying staff

Inside Retail

Woolworths Group Ltd said on Friday it has provisionally settled a class action lawsuit filed against it by a Canberra law firm in 2019 for underpaying supermarket workers. The retailer said it would make an ex-gratia payment of A$2,500 plus retirement benefits to its about 20,000 current and former salaried team store members, who worked with the retailer for at least six months between January 2010 and September 2013.

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Strategize Wi-Fi 6 upgrade with Cisco DNA Center

Cisco Retail

It is super exciting to see the rich set of features that Wi-Fi 6 has brought to the table. With the likes of high throughput, power optimization, and broadened security, Wi-Fi 6, as a technology that got enough to tempt the network upgrade. As a result, these promising capabilities could knock off an array of challenging access issues seen in the enterprise network. .

Planning 137
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7 mall stores you forgot about

Retail Dive

What is it about the mall experience that stokes nostalgia? Here's a look back at some of the brands that once loomed large in shopping centers.

Shopping 141
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Retails Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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Meet Cisco at KubeCon + CloudNativeCon 2021!

Cisco Retail

The apps we are building are becoming atomized: they are fracturing into microservices and ultra-specific APIs. I am excited that one of the most interesting and influential groups of developers working on these apps will be coming together to explore the paths forward in software next week at KubeCon + CloundNativeCon 2021. I’ll be there with the Cisco team and I want to give you a preview of what we’re looking forward to discussing…and announcing.

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Nisa already planning for next Easter

Talking Retail

Nisa’s independent retailers are already being encouraged to plan for next Easter, with the group’s Spring range available for ordering from tomorrow (8th October). Chris Walker, offline marketing manager at Nisa, said: “After Christmas, Easter is the largest retailing opportunity and it’s not just Easter but the whole of Spring that has now become a.

Planning 125
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Using Kubernetes and Containers to Remotely Manage User Computers

Cisco Retail

I hope you are getting ready for KubeCon coming up next week and are excited to be a part of the event. I’ll be giving a session there and hope you’ll join me. Here’s a short intro to what we’ll be discussing. Leveraging edge computing and cloud native technologies. Just before the pandemic, a colleague and I were looking at taking over the management of our workshop computers for the conferences we put on with our company.

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Lowe’s holding early Halloween events for trick-or-treaters

Retail Wire

Lowe’s will host “Hal-LOWE-en Trick-or-Treat Tryouts” at stores across the country to help kids who missed out on their regular Halloween activities last year “make up for lost time.” Said Joe McFarland, Lowe’s executive vice president of stores, “We know that families are looking for safe and creative ways to celebrate Halloween again this year, and we saw an opportunity for Lowe’s to provide that experience in our local communities.”.

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.