Tue.Nov 22, 2022

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Target Expands Curbside Convenience with Starbucks Ordering Option at Nearly 250 More Stores

Retail TouchPoints

Target is adding Starbucks options to its Drive Up curbside service at 240 stores in California, Delaware, Minnesota, New Jersey, New York, Pennsylvania, Texas, Washington and West Virginia. Shoppers can place orders and have their food and beverages delivered to them alongside their other items. . Starbucks orders can be placed after the Target customer receives confirmation that their standard order is ready.

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Ikea Australia to open sustainable living stores across network

Inside Retail

Ikea Australia will launch its new Sustainable Living Shop, an initiative to help consumers live more sustainably while potentially saving money on household expenses. The Sustainable Living Shop is a new retail store-in-store concept that will open in all 10 Ikea locations across the country by early next year. Customers can purchase products that help them minimise their carbon footprint at home by using less energy and producing less waste, potentially saving them money in the long run.

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Lowe’s Creates a Shoppable Holiday ‘Home’ for Stranded Travelers this Thanksgiving Eve

Retail TouchPoints

Photo courtesy of Bruce Gilbert, AP Images for Lowe’s. Photo courtesy of Bruce Gilbert, AP Images for Lowe’s. Photo courtesy of Bruce Gilbert, AP Images for Lowe’s. Photo courtesy of Bruce Gilbert, AP Images for Lowe’s. In the spirit of giving, and to fine-tune some of its brand messaging, Lowe’s is partnering with Wyndham Hotels & Resorts to create a home away from home with their Holiday Home Layover experience, specifically for travelers whose holiday travel plans

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Can Wesfarmers’ OnePass succeed where other membership programs failed?

Inside Retail

Earlier this year, Western Australia-based Wesfarmers announced the relaunch of its OnePass paid membership program, which offers free home delivery and other benefits across almost all of its retail businesses. Currently, Kmart, Target, Catch and Bunnings are covered under the program, with Officeworks soon to join. OnePass signifies a large opportunity for the business – one that encourages customers to shop across its entire slate of brands.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Century 21 to Relaunch with Enhanced Ecommerce and Fulfillment Capabilities

Retail TouchPoints

Beloved New York City off-price department store Century 21 has partnered with logistics provider Fillogic ahead of its spring 2023 relaunch. The NYC-headquartered Fillogic will support the retailer through ecommerce and store-based fulfillment, reverse logistics and returns, forward-staging of inventory and final-mile delivery. Century 21 also will utilize one of Fillogic’s micrologistics hubs that has been converted from a retail space.

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National Retail Association names Greg Griffith as new CEO

Inside Retail

Greg Griffith has been named the new CEO of the National Retail Association (NRA), effective early next year. Griffith has experience in executive management roles and joins the NRA from Family Business Australia & New Zealand, where he is currently the CEO and company secretary. Yesterday he posted a message on his LinkedIn account saying after six years in the role, and having “given my all” it was the right time to make a move.

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Summer’s slow start slows Best & Less’ sales

Inside Retail

Discount fashion retailer Best & Less Group (BLG) has reported a “slow start” to its summer trading although expects a “strong finish” to the first-half in terms of profitability. Sales are up 22.8 per cent compared to the same period last year although like-for-like sales fell 7.4 per cent overall with store sales down 2.3 per cent and online sales declining by 32.9 per cent.

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Conversational Commerce Guides all 5 Stages of the Retail Buying Journey

Retail TouchPoints

While shoppers might be strapped for cash given a 9.1% rise in consumer prices, it doesn’t mean they’re willing to give up a premium customer experience. Although product and pricing remain key to acquiring customers in the retail space, it’s the top-notch, memorable experience a brand delivers that makes them stay. Personalization along with convenience is at the forefront of customers’ minds, and conversational commerce integrates this into every step of the sales funnel.

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Purpose Marketing, Metaverse, and Facial recognition - Weekly Snacks #33

Tokinomo

Campaign scoop. Purpose Marketing. What if a raccoon recycled more than you? Well, this might be true considering the latest purpose-driven marketing campaign Mentos implemented. To promote their latest paperboard gum bottles which are 90% recyclable, resorted to training raccoons to recycle since only 32% of Americans recycle. If a raccoon can do it, so can you!

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Melbourne’s Kat the Label expands offline with flagship store

Inside Retail

Melbourne lingerie and sleepwear brand Kat the Label (KTL) has opened its first physical store in Cremorne. Founded in 2014, the brand says the new brick-and-mortar store acts as an “extension” of its online presence, giving customers an opportunity to shop retail exclusives in signature KTL styles coupled with regular events like late-night shopping and VIP product launches.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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TikTok adds staff as Meta and Twitter slash employees

Retail Wire

TikTok is looking to add nearly 1,000 engineers at its Mountain View, CA, office at a time when other major tech companies are laying off workers. “We have always been more cautious in terms of recruitment,” said TikTok CEO Shou Zi Chew. “At this stage of our growth, I think that our pace, our cadence, of hiring is just right for us.

ATS 130
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Coles launches sub-60 click-and-collect service in 400 stores

Inside Retail

Coles Online has launched a Rapid Click & Collect service promising customers they collect their orders from participating stores in less than 60 minutes. The launch follows a pilot program early this year which saw demand for the click-and-collect service double. Now it has been extended to 400 Coles stores across the country with another 200 to follow early next year.

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Shoppers with disabilities have trouble with self checkouts

Retail Wire

Many people find self-checkouts annoying. For those who are blind or confined to a wheelchair it can be close to impossible to use the devices. That reality hasn’t changed how self-checkouts are designed. A federal judge in a case brought against Walmart ruled that, in order to be in compliance with access provisions in the Americans with Disabilities Act, it is sufficient for retailers to make associates available to help the disabled.

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JD.com to slash top exec salaries amid China’s ‘common prosperity’ push

Inside Retail

China’s JD.com said on Tuesday it would cut the salaries of more than 2000 senior managers by 10 per cent to 20 per cent next year to help pay for improved benefits for other staff amid the government’s “common prosperity” drive to reduce income inequality. The e-commerce giant plans to allocate US$1.4 billion for a fund to assist employees of JD and recently-acquired courier firm Deppon Logistics with buying homes, according to an email to staff signed by JD founder and

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Americans are cutting back and trading down for Thanksgiving

Retail Wire

Seventy percent of consumers plan to reduce their purchases, trade down to a cheaper brand or both to make their Thanksgiving meals, according to an Ipsos survey. “Inflation is sort of a fancy term for people having to pay more for the same amount of stuff and I think that’s the reality that consumers are trying to grapple with,” said Chris Jackson, senior vice president at Ipsos. “What we’re seeing is consumers trying to make adjustments where they can to account for all the p

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How Mimco MD Sarah Rovis is driving the accessories brand into the future

Inside Retail

The accessories brand’s managing director reveals the two women who have inspired her most and the biggest lessons she’s learned. She also describes the appeal of the brand’s new makeover, how the industry has evolved over the years and where it’s headed now, her own leadership style, and what cactus has to do with the years ahead. Inside Retail : You’ve worked for some major iconic Aussie brands, including Sportsgirl, Just Group, Cotton On and Myer.

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How Dynamic Pricing can Boost Your Retail Profitability in 2 Steps

Intelligence Node

Today’s eCommerce landscape, at the cusp of inflation, is studded with price-sensitive shoppers. During the 2021 holiday season, for example, 46% of customers shopped exclusively online, citing their top reason. The post How Dynamic Pricing can Boost Your Retail Profitability in 2 Steps appeared first on Blog.

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The China Syndrome: Japan department stores missing tourist shoppers

Inside Retail

After a three-year wipeout, duty free sales are recovering, as tourism restrictions end. But the absence of travellers from mainland China is a difficult gap for retailers to fill. Isetan-Mitsukoshi is a storied department store chain with 15 units in Japan, including five in the Tokyo metropolitan area. One of them, the Isetan flagship in Shinjuku, boasts the highest sales of any department store in Japan.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Dollar Tree’s margins are under inflationary pressure

Retail Wire

Dollar Tree now expects its full-year profits to be near the lower end of its previous forecast as the chain’s margins come under pressure due to rising costs. The retailer raised its sales forecast as it sees continued demand for the low-priced goods that it sells.

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Choice probe finds retailers misleading consumers over warranties

Inside Retail

Leading Australian retailers Harvey Norman, JB Hi-Fi and The Good Guys have been accused of misleading consumers with poor-value extended warranties after an investigation led by consumer advocacy group Choice. A mystery shop initiative run by the non-profit consumer advocacy group found 71 per cent of stores provided misleading information on a consumer’s rights while 91 per cent tried to sell poor value extended warranties that don’t provide sufficient coverage under the Australian Consumer La

Consumer 130
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American Eagle gets its Christmas inventory in order

Retail Wire

American Eagle Outfitters’ third-quarter same-store sales were down four percent and its profits fell 46.5 percent as it sought to clear out excess inventory heading into the holiday season. “Our inventory is in good shape, up 8 percent to last year, with progress continuing into the fourth quarter. We are staying disciplined and focused on improving profitability and cash flow, while maintaining a healthy balance sheet,” said Jay Schottenstein, AEO CEO.

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Federal judge orders Amazon to cease and desist anti-labor practices

Retail Dive

But U.S. District Judge Diane Gujarati declined to reinstate a worker fired following his activism at a now-unionized Staten Island facility.

ATS 131
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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Best Buy’s earnings exceed expectations as demand softens

Retail Wire

Best Buy reported adjusted earnings per share of $1.38, well ahead of the $1.03 expected by analysts. The consumer electronics giant saw demand for high ticket items in computing and home theater decline as consumers focused their purchasing on essentials. “Across consumers we can also see that savings are being drawn down and credit usage is going up,” said CEO Corie Barry.

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The next frontier in e-commerce packaging: reusable bags and boxes

Retail Dive

Online ordering spiked during the pandemic — and so did the waste it creates. As Cyber Monday approaches, startups are developing ways to offer an alternative.

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Beyond Meat’s growth slows

Retail Wire

Beyond Meat’s sales skyrocketed during the worst days of the pandemic. The company was expecting that momentum to carry over into 2022, but the brand’s sales, up slightly, have fallen far short of the 33 percent gain that Beyond Meat was looking forward to at the beginning of the year.

ATS 100
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Amazon’s Top Business Books of 2022

Small Biz Trends

The Amazon Books Editors recently announced their selections for the Best Books of 2022, which include the best business books published this year. Amazon’s Top Business Books of 2022. The annual list is chosen by a team of professional editors who select the books for each of the twelve categories, which includes Business and Leadership which we’ll focus on here.

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Retails Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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Gopuff adds pickup and scheduled delivery service

Retail Wire

Gopuff now offers on-site pickup of online orders at locations in New York City and at its BevMo! alcohol retail outlets. Customers can now also schedule deliveries based on the day and time that meet its their needs.

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Grocers Asked to Stop “Digital Discrimination”

VMS

While digital-only discounts can provide big savings for connected shoppers, many others can’t access these deals. The result: the latter shoppers are overpaying on essential grocery items during a time of record inflation. To bring this matter to grocery executives’ attention, Progressive Grocer reports , a group of consumer groups sent an open call-to-action letter to the presidents of a dozen large supermarket chains asking them to find ways to help senior citizens and low-income shoppers tak

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Best Buy’s Q3 ‘less bad’ than feared even with sales and profit slumps

Retail Dive

Discounting is up, inventory is down and consumers are waiting to purchase gifts — it’s beginning to look a lot like pre-pandemic holidays at the retailer.

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What Drives Globalization?

LS Retail

©iStock/nadia_bormotova The author of "De-globalization – Myth or reality?" sees three forces that drive globalization. The first is the ability to shorten distances in both transport and communication. The second is the commitment of nation states to establish and adhere to rules, standards and safeguards that ensure that goods, services, capital and labor can move relatively freely across borders.

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.