Inside Retail

APRIL 20, 2021

The Shops, Distributive and Allied Employees Association has lodged a case against a second McDonald’s franchisee in the Federal Court, claiming the owner-operator of a number of sites across South Australia denied workers paid rest breaks. Delbridge Investments, owned by Graham Delbridge, owns and operates the Murray Bridge, Rundle Mall East, and Trinity Gardens McDonald’s sites, and formerly owned the franchise at Cross Roads.

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Retail TouchPoints

APRIL 20, 2021

Lululemon is putting a renewed emphasis on sustainability with the launch of lululemon Like New, a trade-in initiative that will expand into a resale program in the coming months. The recommerce effort will be supported by the launch of Earth Dye, a limited-edition product collection made with earth-friendly dyes and materials. The retailer will directly reinvest profits from the lululemon Like New recommerce model to support additional sustainability initiatives, including circular product desi

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Inside Retail

APRIL 20, 2021

Swedish payments firm Klarna has added a carbon footprint tracker to its shopping app, offering each of its 90 million users the option of monitoring the environmental impact of their consumption. From production to delivery at a shopper’s front door, the feature will display an estimated carbon emission for each purchase and allow users to track their cumulative carbon footprint over months. “With fat, sugar and salt levels labelled on food we buy, why shouldn’t our CO2 emissi

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Retail TouchPoints

APRIL 20, 2021

The more technology advances, the more we expect it to become human. We want our apps and online experiences to know us as well as our friends do. That’s why we constantly tap the “like” button on Spotify, sending signals that will help it build playlists that “get” us, the way a mixtape once did. When our year-end “Wrapped” summary is released, we delight in an algorithm that knows us inside out.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

APRIL 20, 2021

Retail sales rose 1.4 per cent during March, according to preliminary results released by the Australian Bureau of Statistics. Turnover rose 2.3 per cent when compared to March last year, said Ben James, ABS director of quarterly economy wide surveys. “Victoria and Western Australia led the rises, after Covid-19 lockdowns impacted retail sales in February 2021,” James said.

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Retail TouchPoints

APRIL 20, 2021

Private equity firm Luminate Capital Partners has made a strategic growth investment in Axonify , a SaaS solution that offers remote training to frontline workers. The company will continue to be led by CEO and Co-founder Carol Leaman. Luminate bought out earlier backers JMI Equity, Harmony Partners and BDC Capital — whose combined stake totals approximately 70% — for $250 million , in a deal that now values Axonify at about $350 million , according to The Globe and Mail.

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Tokinomo

APRIL 20, 2021

Brick and mortar stores are considered old-fashioned and many customers are turning to online platforms to make their grocery shopping. However, there are still powerful and innovative brands that know how to attract customers in stores and engage with them. Ferrero is one of those brands!

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Retail TouchPoints

APRIL 20, 2021

BJ’s Wholesale Club has appointed Bob Eddy as the company’s new President and CEO. Eddy stepped in as Interim CEO on April 9 when then-President and CEO Lee Delaney passed away unexpectedly. Eddy also will join BJ’s Board of Directors. Laura Felice — currently SVP and Controller — has been appointed to replace Eddy as CFO. Eddy joined BJ’s in 2007 and assumed the role of EVP and CFO in 2011.

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Inside Retail

APRIL 20, 2021

Lululemon Athletica has unveiled two new initiatives to the market, Like New and Earth Dye, which are aimed at delivering on its future-facing commitments toward sustainability. Like New, a re-commerce platform being trialled in California and Texas, will allow customers to trade-in Lululemon products that are ‘like new’, before opening as a resale platform in June.

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Retail Focus

APRIL 20, 2021

Much has been documented about the death of the high street and irrevocable ecommerce trends rendering stores obsolete. But might physical stores see something of a comeback once restrictions are lifted? On the one hand, online penetration will inevitably remain higher than it was pre-Covid. Indeed, John Roberts, CEO of AO World, recently said that he believed the shift to online shopping was a permanent one.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

ATS

Inside Retail

APRIL 20, 2021

Prime Minister Scott Morrison has announced a $120 million deregulation package for business will be included in the upcoming budget on May 11. Speaking at a Business Council of Australia event on Monday evening, Morrison revealed a major part of the government’s coronavirus economic recovery plan will include a comprehensive deregulation package for the country’s employers.

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Retail Wire

APRIL 20, 2021

Restaurants forced to close as a result of the novel coronavirus pandemic either succumbed or adapted and for many of the latter that meant deploying technology to better communicate with, serve and understand their patrons. “Restaurants realized they had to think of themselves as larger businesses and brands,” said Camilla Marcus, co-founder of TechTable.

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Inside Retail

APRIL 20, 2021

Dubbed Australia’s first luxury bubble tea brand, Gotcha Tea already has more than 200 stores in eight countries, but it has big plans to grow its presence locally and globally in 2021. While some Gotcha Tea stores remain company-owned, the majority are franchised. “As a brand, Gotcha is highly attractive and highly addictive,” Christy Chen, assisting managing director of Gotcha Fresh Tea, told Inside Retail.

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Retail Wire

APRIL 20, 2021

Lululemon is the latest retailer to dip its toes into the resale market with a pilot program in California and Texas. The yoga-inspired retailer, which has named the test initiative “Like New,” has said that it will rely on customer feedback before deciding whether to expand the pilot.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

APRIL 20, 2021

As customer expectations change beyond the Covid-19 pandemic, it’s come into stark focus that most businesses need to re-evaluate the way they plan and run their operations. However, according to a recent report by IDC – Why Integrated Business Planning is the Linchpin – the majority (63 per cent) of retailers don’t see innovation as a priority. A further 27 per cent are digitally determined, and are focusing on innovation, while the final 10 per cent are already digitally mature and are reaping

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Wiser

APRIL 20, 2021

It’s hard to set the right price, build the perfect promotion, launch a new product, or otherwise achieve eCommerce success in your market. These challenges come up all the time during our conversations with professionals in your space—you need high-quality data , and you need to be able to trust it and act on it. To address these needs, we’ve worked hard on an online suite of solutions that extract data and turn it into actionable insights.

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Inside Retail

APRIL 20, 2021

It may not be as glamorous as Instagram or Facebook, but LinkedIn is a fantastic tool for raising brand awareness and of course, building relationships. Beyond the sponsored posts and targeted ads of Instagram and Facebook, LinkedIn offers a real opportunity to build a genuine connection with customers through thoughtful profiles, sharing actionable insights and being active on the platform.

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Small Biz Trends

APRIL 20, 2021

Now bars and restaurant owners can use their smartphones to customize and control the messages patrons see on in-house TV screens. UpShow is the newest innovation in interactive marketing. Small Business Trends contacted John Kirk, COO, Joe Hand Promotions, to learn more. “UpShow transforms TV screens into an engaging digital experience,” he writes. “It provides venues with the opportunity to engage customers with entertaining content, drive interest to key revenue drivers, as

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

APRIL 20, 2021

We are witnessing rapid growth in direct-to-consumer (D2C) sales by FMCG brands. Prominent examples include PepsiCo, which has launched two direct-to-consumer websites selling pantry staples and snacks, and Heinz, which now sells bundles of products from its “Heinz to Home” websites in several countries. Most FMCG brands are also rapidly increasing sales through e-commerce platforms such as Amazon, which recently broke through the $1 billion p.a. sales barrier in Australia.

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Cisco Retail

APRIL 20, 2021

What industries do hackers primarily target for financial gain? Financial services should come as no surprise, but the hospitality industry is up there too. That’s why MITRE Engenuity focused on hacker groups Carbanak and FIN7 in the 2020 ATT&CK® Evaluation. Both groups are well known and launch highly sophisticated attacks against these and other industries, stealing more than $1 billion over the past five years, according to MITRE Engenuity.

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Retail Wire

APRIL 20, 2021

The Food and Drug Administration is considering a ban on menthol cigarettes following a court order to take up the issue. Menthol cigarettes have been tied to large numbers of deaths, particularly among African Americans, as doctors and public health experts have warned that the flavored products make it easier to start smoking and harder to quit. Tobacco products kill 45,000 Blacks in the U.S. every year.

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Talking Retail

APRIL 20, 2021

Frozen food sales continue to go from strength to strength, adding another £930m in sales, new data reveals. The latest Kantar figures, released by the British Frozen Food Federation (BFFF), for the 52-week period ending 21 March reveal frozen has continued to outperform the overall grocery market, increasing by 14.4% in value and 11.5% in. This story continues at Frozen food sales continue to grow, figures.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Wire

APRIL 20, 2021

The Retail, Wholesale and Department Store Union (RWDSU) has submitted nearly two dozens objections to the National Labor Relations Board about Amazon.com’s conduct during a recent vote at a distribution center in Bessemer, AL. The vote, which was rejected by the warehouse workers by more than a two-to-one margin, was alledgely tainted by Amazon’s threats to lay off workers or close the facility, according to the union.

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Retail Dive

APRIL 20, 2021

The initiative will start in just two markets, California and Texas, and comes about a week after Nike launched its footwear refurbishment program.

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Retail Wire

APRIL 20, 2021

The site in downtown Pittsburgh where Kaufmann’s, a local institution and later acquired by Macy’s, operated its department store has been closed since 2015. That is about to change, at least in part, as Target opens one of its small format stores in a potion of the 1.2 million square-foot building.

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Department Stores ATS 100

Hyken

APRIL 20, 2021

The New Way to Take Care of a Customer: Autonomous Customer Service. How Autonomous Customer Service impacts the Customer Journey. Shep Hyken interviews Jeff Nicholson, Global Head CRM Product Marketing of Pegasystems. They discuss how autonomous customer service impacts the company, its employees, and their customers. Top Takeaways: 56% of consumers go to a company’s website before they call customer service.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Retail Wire

APRIL 20, 2021

Procter & Gamble has said that it will raise prices on its baby products, adult diapers and feminine care brand products. The consumer packaged goods giant is pointing to higher material and transportation costs as the biggest factors behind its decision to take prices up. The company’s sales grew four percent in the quarter that ended March 31.

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Retail Times

APRIL 20, 2021

Following today’s release of Primark figures for H1 FY2020/21; Pippa Stephens, Retail Analyst at GlobalData, a leading data and analytics company, offers her view: “With the majority of Primark’s retail space having been shuttered for most of H1 FY2020/21 as a result of COVID-19 restrictions, its revenue plummeted by £1.5bn to £2.2bn. Nonetheless, in England and Wales it has unsurprisingly been one of the most in demand retailers since the reopening of non-essential stores on 12 April, with queu

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Retail Wire

APRIL 20, 2021

Gap Inc. has announced that it will open its first non-U.S. Athleta stores in Canada this year at locations in Ontario and British Columbia. Athleta, which saw its sale pass $1 billion for the first time last, is expected to surpass $2 billion by 2023. Gap is expected to open as many as 30 Athleta stores this year across North America. The chain’s sales were up 26 percent in the fourth quarter.

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Retail Dive

APRIL 20, 2021

Pay attention to these five areas as you plan for the future, writes Kaufman Rossin's N.K. "Trip" Tripathy.

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