Tue.Jan 17, 2023

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What to Do Before Your Best Customer Ghosts You

Retail TouchPoints

Relationships can move fast. You meet for the first time, and there’s a spark. You feel like you’ve known each other for years, even though you’ve only spent a few hours together. You quickly get a sense of likes and dislikes, as well as what you have to offer each other. Over time, the relationship deepens, and you spend more time keeping each other happy.

Marketing 320
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Mys Tyler’s in-app collaboration hub helps brands embrace diversity

Inside Retail

Mys Tyler has introduced the Contributor Hub, an in-app collaboration platform that connects a wide range of content creators with fashion brands. The Contributor Hub seeks to make it easier for brands to interact with minority artists and a diverse range of talent, and it stems from research Mys Tyler performed mid-last year highlighting the lack of representation perceived by Australian women in fashion advertising.

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J.Crew Launches Resale Program, Refurbishes Vintage Favorites

Retail TouchPoints

J.Crew is joining sister brand Madewell in the world of circular fashion with the launch of an online resale program and plans to bring back refurbished versions of its most popular looks for men and women in select stores. J.Crew’s Head of Women’s Design, Olympia Gayot, styles one of the vintage women’s pieces that will return to shelves in NYC this year.

Fashion 253
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Early data suggests apparel, groceries drove December retail sales growth

Inside Retail

Despite inflationary pressures and rising living costs, retail spending increased 1.7 per cent in December, according to the Mastercard SpendingPulse report, released by the Australian Retailers Association. Consumers spending on apparel rose by 6.7 per cent, on groceries by 6.6 per cent, lodging 4.1 per cent, electronics 3.5 per cent, jewellery 2 per cent, and at restaurants by 1.8 per cent last month.

Apparel 246
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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In-store payments, Grocery Growth, and Holiday Trends - Weekly Snacks #38

Tokinomo

Campaign scoop. No Judgment. Drinking a cold beer at work might be satisfying, but not such a great idea. In this ad, Paul Rudd, who plays Marvel's Ant-Man, is seen placing a Heineken 0.0 non-alcoholic beer bottle beside one of his ant companions, Anton. Anton teases him for drinking on the job, but Ant-Man explains it's non-alcoholic. No judgment here, Ant-Men!

ATS 210
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Changing the way we work: Why TaskPod is bringing office pods to the shops

Inside Retail

TaskPod aims to change the way that Australians work while on-the-go, with the start-up providing quiet, private and flexible working spaces in recreational and retail spaces, transport hubs and other locations across the country. The modular, orange and white office pods can be booked in 15-minute increments for $15 an hour, and contain a range of features – including private and secure Wi-fi, charging and power points and, in some cases, a table with seating for up to four people.

Shopping 243

More Trending

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Apple indefinitely postpones launch of AR glasses

Inside Retail

Apple has postponed the launch of its lightweight augmented-reality glasses indefinitely due to technical challenges, but is still planning to unveil its first mixed-reality headset this year, Bloomberg News reported on Tuesday. The iPhone maker’s mixed-reality headset – which combines both augmented and virtual reality – is set to launch in this year’s spring event, Bloomberg said, adding that the device will cost around $3,000.

Planning 130
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Predictions for how retail formats will catch up with the times in 2023

Retail Wire

Forbes contributor and RetailWire BrainTrust panelist Nikki Baird takes stock of what the pandemic has wrought (and inspired) in store design and comes up with six trends to watch for in 2023 — from greater concentration on opening stores in Tier II and III cities, to the notion of introducing the secondhand clothing movement to beleaguered mall outlet operators.

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Redbubble cuts staff to manage costs

Inside Retail

Online marketplace Redbubble is to cut 14 per cent of the group’s staff to reduce costs as trading remains “challenging”. According to independent data, Redbubble has 2000 employees, which means about 280 positions would be cut. In a trading update including unaudited results for the half year to December 31, the business says its underlying marketplace revenue (MPR) is up 2 per cent to $290.4 million after momentum improved during the second quarter.

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Uptick in major Manhattan retail leases point to a recovery

Retail Wire

NYC realtors who have been looking for signs that the plague of retail vacancies might be coming to an end took solace in a new report from CBRE showing a slight decline in available space and a 1.2 percent increase in lease values. In particular, the apparel sector faired well, leading leasing volume with over 546,000 square feet. New tenants during the fourth quarter included Cotton On, Chanel, Dolce Vita and Armani Exchange.

Apparel 130
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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Come out on top with ShipStation’s e-commerce delivery benchmark report

Inside Retail

The e-commerce industry is still recovering after a turbulent 2022. With global economic uncertainty still ongoing, this year will be one with its own challenges and opportunities. . To help prepare you for th year, ShipStation and independent economics consultancy Retail Economics created an extensive new report detailing the state of global online retail, shifting consumer preferences and delivery expectations.

Finance 130
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Marks & Spencer goes bullish on physical with 20 new stores

Retail Wire

Marks & Spencer, the major UK-based food and apparel retailer, is demonstrating its commitment to the art of physical store retailing with a $587 million investment in big, new stores in 2023-24. The retailer estimates it will take 3,400 new employees to run the UK locations. “Stores are a core part of M&S’s omni-channel future and serve as a competitive advantage for how customers want to shop today,” said Chief Executive Stuart Machin.

Apparel 130
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Creed and Robbi join forces to create limited-edition art toys for China

Inside Retail

The House of Creed, a French luxury perfume house, has collaborated with Chinese collectable toy brand Robbi to launch the world’s first scented art toy in the lead-up to Lunar New Year. The toy was inspired by a rabbit-and-peony illustration from Creed’s recent work with Lala Curio, a home goods store in Hong Kong, which has been used throughout the brand’s Lunar New Year collection.

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Canadian grocery shoplifters brag on social, feeling justified

Retail Wire

Dalhousie University professor Sylvain Charlebois recently decried the level of shrink in Canadian grocery stores in a Twitter post, warning consumers that somehow feel that spiking food costs justifies the crime. “According to some industry data, an average-sized food retail store in Canada can have between $2,000 and $5,000 worth of groceries stolen per week,” he wrote.

Consumer 130
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Why DoorDash & Other Delivery Apps Struggle with Profitability

Indigo 9 Digital

By Tricia McKinnon : Let’s take a walk back in time. It’s 2019. You are hungry but you are too tired to make dinner. Without many options at home you simply head out of the door and grab a quick bite to eat at your favourite local restaurant. You never really think about ordering in because grabbing food yourself is so easy and you want to avoid those pesky delivery fees.

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Alibaba has a new shareholder – the Chinese Communist Party

Retail Wire

According to a report late last week, an internet regulatory arm of the Chinese government is buying minority shares in an IT subsidiary of online behemoth Alibaba and Tencent, parent company of WeChat, presumably in order to gain leverage over business decision-making. The investments are thought to be in the neighborhood of 1 percent of shares and referred to as “golden shares” because they will give the Chinese Communist Party the ability to appoint board directors and influence m

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Understanding today’s consumer and increasing their spend in 2023

Retail Dive

Following sharp shifts in recent years, today’s consumers have once again adapted their buying behaviors to match evolving economic conditions.

Consumer 124
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‘Zillennials’ seen as a distinctive spending segment

Retail Wire

We know, it’s hard enough to keep track of the distinctions between generations without creating new hybrid groups, but consider the “Zillennial” — a new portmanteau that refers to consumers born in the last decade of the 20th century. Numbering around 30 million, this group is distinguished by their comfort with digital tech and lack of economic independence — over one-third still live with their parents.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Macy’s CEO: ‘We are in the final stretch’ of closing stores

Retail Dive

The retailer has closed 170 locations since 2016 and is currently transforming its store strategy to include off-mall locations.

Location 126
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Neiman Marcus fills two newly created chief positions

Retail Wire

In support of Neiman Marcus Group’s (NMG) Revolutionize Luxury Experiences growth initiative, the retailer is welcoming Nabil Aliffi in the newly created position of Chief Brand Officer and promoting Stefanie Tsen Ward’s to Chief Retail Officer, also a new position. “These strategic roles will further define the magic of the iconic brand by driving areas that directly impact our customer and fuel our growth,” Ryan Ross, President of Neiman Marcus Brand, who himself just

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Nordstrom enlists company stylists for new fashion ambassador program

Retail Dive

The retailer ended its Trunk Club box service last year, but reiterated its commitment to expanding its stylists’ role in connecting with shoppers.

Fashion 112
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ALDI (yes, that’s right) scores a viral hit with its $12.99 ‘sparkle dress’

Retail Wire

Back in December, scores of ALDI fans shared their delight on social media over a sparkly, front-knot dress that the discount grocer made available before the holidays for $12.99. Wrote fashion blogger Jamie Miles, “It was just a fun piece of clothing, it was a glittery dress and it was the holidays.” ALDI has been known to offer such random apparel items as sweaters, PJs and workout gear.

Grocer 100
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Neiman Marcus Group hires new brand, retail chiefs

Retail Dive

The luxury retailer made the newly created roles as part of its “Revolutionize Luxury Experiences” growth strategy to invest in technology and stores.

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What is Try Before You Buy? (+ 7 Brands Doing It Right)

Shopify

Try before you buy lets customers try on or test products in the convenience of their home before completing payment. Read this article to learn more about how to implement try before you buy at your retail store.

ATS 98
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POS Features Every Small Business Retailer Should Have

National Retail Solutions

When running a business, store owners require a dependable point-of-sale system to check out their customers. Many businesses are dealing with outdated systems that cause their operations to slow down, resulting in revenue loss and inefficiency. The NRS POS system is the best POS system for any business dealing with[.]. The post POS Features Every Small Business Retailer Should Have appeared first on National Retail Solutions.

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Record December for national jeweller as shoppers flock to stores to purchase special gifts

A1 Retail

National family-owned jewellery, diamonds and watch retailer, Beaverbrooks , has seen its best December on record as Christmas shoppers headed to its 70 stores and website to purchase special gifts for themselves and loved ones. Overall December sales were up 8 percent on 2021, with the final two weeks up over 18 percent versus the same period last year – the retailer’s most successful financial year to date.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Legacy Realty Negotiates $46 Million Sale of Grocery-Anchored Shopping Center in Metro Orlando

Shopping Center

Lake Mary, Fla. — Legacy Realty Group Advisors has negotiated the $46 million sale of Griffin Farm at Midtown, a 125,000-square-foot, grocery-anchored shopping center in Lake Mary, a suburb of Orlando. Jacob Baruch, Daniel Baruch and Jonah Warshaw of Legacy… The post Legacy Realty Negotiates $46 Million Sale of Grocery-Anchored Shopping Center in Metro Orlando appeared first on Shopping Center Business.

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5 Ecommerce Tips to Enhance Customer Support

Independent Retailer

by Ajay Kaul. Ecommerce success has always been determined by how well an organization understands and meets its customers’ needs, and 2023 will be no different. The only contrasting aspect will be consumer expectations around customer support. In today’s world, customer support is not just about retaining customers — it is also critical for brands to maintain a continuous stream of shoppers and revenue.

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Whole Foods now accepts Zappos returns

Retail Dive

Stores nationwide will take label free, box free returns of Zappos.com orders, another subsidiary of Amazon.

Returns 118
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Globalization Has Entered a Period of In-Depth Adjustment

LS Retail

©iStock/Zhonghui Bao According to the "2023 China and Globalization Report" recently released by the Center for China and Globalization (CCG), a Chinese non-governmental think tank based in Beijing, it has become a consensus that globalization has entered a period of in-depth adjustment. The CCG released the report at the beginning of the new year, which summarizes and forecasts the trends and prospects of globalization in the coming year from ten perspectives, including China-US relations, the

ATS 87
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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.