Retail TouchPoints

NOVEMBER 3, 2022

Nordstrom is sponsoring and helping to launch a new Product Management course track at Atlanta-based Historically Black College and University (HBCU) Morehouse College as part of its ongoing investments in Black talent. Starting in the spring 2023 semester, Nordstrom leaders and technologists will teach and mentor students in this new Product Management track, which includes two courses: Computing Career Exploration: This one-credit course focuses on preparing students for technology careers at

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Inside Retail

NOVEMBER 3, 2022

It seems like every day a new piece of content is published about the metaverse that defines the metaverse, projects its market size, and offers frameworks for conceptual understanding. But the big question is, What does the metaverse mean to my customers and my business? Identifying opportunities for retailers . At Microsoft, we break down the metaverse i nto three strategies: consumer, enterprise, and industrial.

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Retail TouchPoints

NOVEMBER 3, 2022

The holidays are around the corner and retail stores are gearing up for a shift back towards in-store shopping during this peak season. A recent survey from retail research firm NPD showed that the share of consumers’ planned shopping for the holidays ticked up this year for in-store versus online, in contrast to a long-term decline, and major retailers like Walmart and Party City just announced plans to direct the majority of their holiday hires to work on store floors.

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Inside Retail

NOVEMBER 3, 2022

McDonald’s Australia is to inject more than $130 million into opening 19 new restaurants and renovating existing stores. The fast food giant has already opened eight new stores in NSW, Queensland, and Tasmania this year and will open 11 additional stores across the country before the end of this year. Aside from opening new outlets, the company said it would also renovate over 80 of its existing stores, including improvements in the design, efficiency and functionality of the drive-thru, deliver

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

NOVEMBER 3, 2022

Walgreens and CVS Health have agreed to pay approximately $10 billion as part of settling nationwide opioid suits brought by states, local governments and tribes over the retailers’ alleged mishandling of painkiller prescriptions. CVS has agreed to pay approximately $4.9 billion to states and political subdivisions and approximately $130 million to tribes over 10 years beginning in 2023, while Walgreens expects to settle all opioid claims against it by states, subdivisions and tribes for up to a

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Inside Retail

NOVEMBER 3, 2022

Federal Court proceedings have been initiated against Dell Australia by The Australian Competition and Consumer Commission (ACCC) for allegedly making false or misleading representations about the cost of add-on monitors at checkout. The regulator has alleged that the US technology company made fraudulent representations about the prices of monitors on its website and the “potential savings” involved.

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Inside Retail

NOVEMBER 3, 2022

Furniture company Ikea Australia is building on its commitment to be a carbon-positive retailer by the end of 2030 by investing in a number of new electric vehicles (EVs) to reduce the carbon footprint of its delivery offering. Through its partnership with last-mile delivery firm ANC, Ikea is using electric trucks, vans, and tuk tuks to help cut down its carbon emissions, and deliver a more sustainable shopping experience for customers.

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Retail TouchPoints

NOVEMBER 3, 2022

David’s Bridal will showcase personalized service and inclusivity with a new store format in approximately 30 locations, including 12 all-new shops, in 2023. The planned upgrades follow soft launches of the concept earlier this year in Torrance, Calif., West Chester Township, Ohio, Lexington, Ky. and Cool Springs, Tenn. The revamped stores will feature a new layout designed to support one-on-one customer experiences.

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Inside Retail

NOVEMBER 3, 2022

Australian sporting goods and apparel chain Rebel has expanded its omnichannel offering with a revamped website that aims to bring some of the experiential elements of Rebel customer experience (rCX) concept stores online. The chain, which is owned by Super Retail Group , has received two Retailer Awards for its rCX store concept, which first launched in Doncaster, Victoria, in March 2020, and had since been rolled out to 11 stores across the country.

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Retail Wire

NOVEMBER 3, 2022

A report in the BYU Law Review claims tariffs placed on imports disproportionately affect female consumers. “Some of these gender differential tariffs are set at the same rate, but many are very different for men and women, with the majority hurting women. Right now, there are currently 78 tariff provisions that have different rates attached to them solely on the basis of gender.”.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

NOVEMBER 3, 2022

Shopping centre operator Westfield has launched Auslan Santa, an initiative for hearing-impaired children who use Auslan as their primary form of communication. . Auslan, the sign language used by Deaf Australians, does not use English sentence structure and has its own syntax and vocabulary. Although the language itself is much older, Trevor Johnston invented the term Auslan, an acronym for Australian Sign Language, in the early 1980s.

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Retail Wire

NOVEMBER 3, 2022

Instacart in December will hand out cash bonuses companywide. The delivery service chose to distribute the bonuses in an attempt to retain staff following its decision to delay pursuing an initial public offering of the company’s stock.

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Inside Retail

NOVEMBER 3, 2022

E-commerce platform Vermillion has an ambitious goal to bring Asian lifestyle and design products to the world. Founder Krizia Li launched the business earlier this year with a business-to-business (B2B) offering, and recently went global with a direct-to-consumer (D2C) site, stocking more than 180 Asian brands across categories – from home decor to art and luxury lifestyle.

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Retail Wire

NOVEMBER 3, 2022

Hy-Vee is closing all 285 of its stores on Thanksgiving Day, marking the first time in the chain’s 92-year history that it has closed on the holiday. “Thanksgiving Day is about gratitude. The last several years have been some of the most challenging our employees have experienced and this is our way of showing our appreciation for everything they do on a daily basis to serve our customers,” said Jeremy Gosch, CEO, and president of Hy-Vee.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

NOVEMBER 3, 2022

Former Fisher & Paykel managing director appointed new King Living chief executive. Australian furniture design brand King Living has announced David Woollcott as its new chief executive. He replaces Anna Carrabs, who stepped down after seven years in the role. Carrabs said that it had been a privilege to have been the leader of King Living, and to have worked with a team that created a platform of future growth for the company.

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Small Biz Trends

NOVEMBER 3, 2022

Women and racial minorities have faced many barriers in the business world through the years. And many still face inequities today. However, there are several ongoing and one-time grant programs that aim to support these entrepreneurs throughout their journeys. Here are several opportunities that may benefit today’s women and minority entrepreneurs.

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Inside Retail

NOVEMBER 3, 2022

Frasers Group says it has acquired 95.35 per cent of MySale’s shares with plans to delist the business from the Alternative Investment Market (AIM). In a filing with the London Stock Exchange, the company says it “owns or has received valid acceptances over 991,598,628 MySale shares” and intends to apply to cancel the admission of further shares. Once delisted, the marketplace’s shares would be significantly reduced since Frasers intends to exercise its rights to compulsorily acquire the remaini

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Retail Wire

NOVEMBER 3, 2022

Peloton CEO Barry McCarthy sees signs of “substantial progress” being made by the exercise tech company even after it reported a $1.2 billion operating loss in the last quarter. Mr. McCarthy pointed to a right-sized labor force, higher subscription charges, a reduction in its manufacturing commitments and expanded sales channels as factors for his optimism.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

NOVEMBER 3, 2022

Eco-friendly online retailer The Good Collective trading as Flora & Fauna has become the latest victim in the series of cyber attacks targeting Australian businesses. The company, which is a part of BWX’s Digital Segment, has identified a “malicious code” unlawfully inserted into the Flora & Fauna website which may have resulted in 2500 customers’ credit card numbers and expiry dates being shared with an unauthorised third party.

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Retail Wire

NOVEMBER 3, 2022

Aldi has rolled out a “price rewind” special that offers select Thanksgiving Day items at the same price they were in 2019. Lidl has created a Thanksgiving meal offer that costs less than $30. “Providing amazing products at the absolute lowest prices is what we’ve always done, and we know right now that’s more important than ever,” Dave Rinaldo, president of Aldi U.S., said in a statement.

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Inside Retail

NOVEMBER 3, 2022

Anna Carrabs has stepped down as the CEO of Australian furniture retailer King Living, after seven years in the role. The Australian-owned company manufactures and sells indoor and outdoor furniture. “It has been a privilege to have been the leader of a company that has grown and prospered and to have worked with a team that has helped create the platform for the future growth of the company,” said Carrabs.

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Retail Wire

NOVEMBER 3, 2022

The overall cost of groceries is up 13 percent compared to last year, but an oversupply of avocados led to a 2.6 percent decline in the price of the fruit in September. The decline follows two months of double-digit price increases.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

NOVEMBER 3, 2022

The online retailer continues to lose share as it sinks deeper into the red, with its operating losses for the year already surpassing $1 billion.

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Retail Wire

NOVEMBER 3, 2022

Restaurant Brands International reported a 9.1 percent gain in global same-store sales as comps at Burger King and Tim Hortons rose 10.3 percent and 9.8 percent respectively. Burger King’s same-store sales in the U.S. improved four percent.

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Small Biz Trends

NOVEMBER 3, 2022

Small businesses added 25,000 jobs during October, according to the ADP National Employment Report released Nov. 2. Including medium and large businesses, the overall job gain nationally was 239,000. The jobs gain was 192,000 in September. The biggest gain was in leisure and hospitality, with 210,000 jobs. The biggest loss was in manufacturing jobs, where 20,000 jobs were lost. “Goods producers, which are sensitive to interest rates, are pulling back and job changers are commanding small p

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Retail Wire

NOVEMBER 3, 2022

South Africa’s Pick n Pay grocery chain said it would add cryptocurrency as a form of payment for goods. The retailer made the decision to enable crypto payments after running a five-month pilot program in 10 stores.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Retail Bound

NOVEMBER 3, 2022

If you are a product startup who is looking to attract venture capitalists, there are a few things you can do to make your company more appealing. From researching your target market to having a clear vision for your product, making sure you have a solid team in place, and being prepared to sell, here are 10 tips to make your product startup more attractive to venture capitalists. 1.

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Small Biz Trends

NOVEMBER 3, 2022

If you’d like to learn how to sell on Facebook Marketplace as a business, you’re in the right place. Garage sales are a great way for Facebook users to get rid of unwanted items and make some extra cash. However, for small business owners looking to sell on Facebook Marketplace, there are a few things you need to know. This guide will walk you through the process step-by-step and show you how to sell on Facebook Marketplace and make the most of this powerful platform.

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A1 Retail

NOVEMBER 3, 2022

Following the success of its recently opened stores, in the prime retail locations of Bluewater, Lakeside, King’s Road, High Wycombe and Guildford, smart sleep and home brand Sleep.8 continues its mission to bring consumers face-to-face with sleep solutions. The 2.5 design-led store in Westfield Stratford builds upon the momentum as their most technologically advanced store yet, and precedes the grand reopening of their newly renovated boutique King’s Road store.

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Retail Dive

NOVEMBER 3, 2022

The sneaker marketplace said the economy is a factor in laying off 80 employees, but the space is also roiled by Adidas’s move to cut ties with Ye.

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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