Tue.Jan 04, 2022

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Exclusive Q&A: The 9 Themes Shaping the Future of DTC

Retail TouchPoints

2021 was a critical year for the direct-to-consumer (DTC) space. With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. At the same time, they’ve had to navigate consumers’ increased desire to buy from brands that align with their social and environmental beliefs.

Consumer 336
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RIP paper receipts: A new era of in-store customer experience

Inside Retail

Paper receipts are so 2021. A digitised era for Australian bricks-and-mortar retailers is here, and it’s transforming the customer experience by sending receipts directly to their bank app. Shifting away from paper receipts to Smart Receipts will enable retailers to turn the end of a transaction into the beginning of a personalised conversation. Being able to send itemised tax compliant receipts straight to a customer’s bank app enables smarter commerce, all while taking a positive step towards

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What Recommerce can Teach Retailers About New Consumer Behaviors and Future-Proofing Sales

Retail TouchPoints

As retailers have struggled to navigate changes in consumer behavior and economic uncertainty brought on by the pandemic, one area has seen continued growth: recommerce. This trend involves brands reselling previously owned products at a discount — and it’s caught on quickly. The resale market is growing 11 times faster than traditional retail and is expected to reach $84 billion by 2030, far eclipsing the predicted $40 billion market for fast fashion. .

Consumer 325
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Guerrilla Marketing In-store: Is it a good idea for brands?

Tokinomo

Amazing, surprising, maybe a stunt? These are some words that can describe what customers think about guerrilla marketing campaigns. When implemented right, these campaigns have a bigger reach and impact. However, there were a few situations where brands didn’t have the expected results.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Best Buy Launches In-House Media Service With Emphasis on Building Diversity

Retail TouchPoints

Best Buy is the latest retailer to enter the advertising market with the launch of Best Buy Ads, an in-house media company designed to help shoppers explore the retailer’s products, services and offers. Best Buy Ads will partner with brands to guide their marketing efforts with relevant messages. Best Buy Ads will be available for partner brands and services looking to reach customers both on Best Buy’s own channels and through external sites.

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Walmart to hire over 3000 US drivers as it expands home delivery

Inside Retail

Walmart said on Tuesday it plans to hire more than 3000 US delivery drivers and build out a fleet of all-electric delivery vans to support its “in-home” grocery delivery service, its latest investment in its last-mile fulfillment network. The retailer, which said it has about 100 drivers at present, expects to be able to reach 30 million homes by the end of the year.

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How Covid-19 changed the way we shop – and what to expect in 2022 and beyond

Inside Retail

Covid has dramatically changed how businesses and consumers behave. We’ve seen panic buying, the rise of the “homebody economy” and a strong shift towards contactless shopping. As we emerge from the worst of the pandemic, it seems the right time to reflect on the most important changes in consumer behaviour we’ve seen, and to make some predictions about COVID-19’s lasting and pervasive effects on how we shop.

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Landlords push pop-ups, other options as pandemic persists

Retail Wire

Visits to some retail businesses have started to decline with the rise of the Omicron variant and landlords are looking to be creative and flexible to reduce shopping center vacancies. Many are offering pop-up shop deals and seeking to bring in new business, including minority- and women-owned companies, in an effort to draw shoppers. Shorter-term, flexible lease deals are being used to offer retailers a way to take some of the risk out of renting space.

Shopping 130
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Opinion: Why retail needs to be elevated from a job to a career

Inside Retail

Young Australians see retail jobs as a stop-gap in their careers rather than a long term proposition, a perception that has been shaped largely by how retailers design and manage these retail roles. With a heavy reliance on a casual workforce, retailers tend to manage store staff differently from the back office and store support centres, limiting growth opportunities for those on the floor.

Returns 130
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Autonomous Era Arrives at CES 2022 With NVIDIA DRIVE Hyperion and Omniverse Avatar

Nvidia

CES has long been a showcase on what’s coming down the technology pipeline. This year, NVIDIA is showing the radical innovation happening now. During a special virtual address at the show, Ali Kani, vice president and general manager of Automotive at NVIDIA, detailed the capabilities of DRIVE Hyperion and the many ways the industry is developing on the platform.

ATS 145
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Inside Deus ex Machina’s flagship in Brazil: The Mansion of Munificence

Inside Retail

Iconic Australian lifestyle brand Deus Ex Machina is well-known for its experiential bricks-and-mortar stores all around the world, from its Sydney store featuring a custom motorcycle workshop and restaurant to the immersive Warung of Simple Pleasures in Oberoi, Indonesia. Last year, Deus unveiled its tropical Mansion of Munificience, a flagship store in Sao Paolo, Brazil dedicated to all things motorcycling and surfing.

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NVIDIA Canvas Updated With New AI Model Delivering 4x Resolution and More Materials

Nvidia

As art evolves and artists’ abilities grow, so must their creative tools. NVIDIA Canvas , the free beta app and part of the NVIDIA Studio suite of creative apps and tools , has brought the real-time painting tool GauGAN to anyone with an NVIDIA RTX GPU. Artists use advanced AI to quickly turn simple brushstrokes into realistic landscape images, speeding up concept exploration and freeing more time to visualize ideas.

ATS 144
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Central Group leads Selfridges buyout in US$5 billion deal

Inside Retail

Luxury British store chain Selfridges is being sold to a Thai retailer and an Austrian property company in a deal that a source close to the matter said was worth around 4 billion pounds (US$5.37 billion). Thailand’s Central Group and Austrian real estate company Signa Group, which already jointly own major department stores across Europe, said on Thursday they had struck a deal for the chain best known for its Oxford Street store in London.

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Chipotle rolls out plant-based chorizo for a limited time

Retail Wire

Chipotle Mexican Grill has added plant-based chorizo and new lifestyle bowls to its menu. The chain tested the chorizo last August in Denver and Indianapolis before making the decision to roll it out nationally on a limited time basis.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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NVIDIA Builds Isaac AMR Platform to Aid $9 Trillion Logistics Industry

Nvidia

Manufacturing and fulfillment centers are profoundly complex. Whenever new earbuds or socks land at your doorstep in hours or a vehicle rolls off an assembly line, a maze of magic happens with AI-driven logistics. Massive facilities like these are constantly in flux. Robots travel miles of aisles to roll up millions of products to assist teams of moving people.

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FDA approves Pfizer booster for 12- to 15-year-olds

Retail Wire

The U.S. Food and Drug Administration said children between 12 and 15 years of age may not be administered a booster of the Pfizer-BioNTech vaccine five months after their second shot.

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Babybel moves into plant-based segment

Talking Retail

Babybel is rolling out a plant-based variant following “growing public demand”. Babybel Plant-Based will be available from early 2022, retailing at £2 for a bag of five pieces of cheese. Each cheese is made from a blend of coconut oil and starch, is free from artificial colours and preservatives and is a source of calcium. This story continues at Babybel moves into plant-based segment.

ATS 111
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Cher and Saweetie to participate in MAC Cosmetic’s social media makeup challenge

Retail Wire

MAC Cosmetics is working with celebrities and influencers like Cher and Saweetie to put its makeup products to the test on social media channels including Facebook, Instagram, Snapchat, TikTok and YouTube.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Amazing Business Radio: Genefa Murphy

Hyken

Intelligent Virtual Assistant. The Opportunities and Fears Surrounding Intelligent Virtual Assistant. Shep Hyken interviews Genefa Murphy, the Chief Marketing Officer for Five9. They discuss how to use AI and automation to increase efficiency, capacity, and effectiveness within your contact center and ultimately deliver a better customer experience.

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Americans go to the gym despite spike in COVID-19 cases

Retail Wire

Planet Fitness CEO Chris Rondeau said that memberships and visits are remaining strong despite the recent rise in COVID-19 cases. “During the delta variant and omicron, we’re not seeing that pullback. … We’re not seeing members slowing to come in. We’re not seeing joins slowing. We’re not seeing cancelations rising,” he said. Mr. Rondeau added that people working out at his company’s locations are doing so more frequently and for longer than in the past.

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Quorn supports Veganuary with TV campaign

Talking Retail

Quorn is kicking off the year with a TV campaign to encourage consumers to “swap out meat for Quorn this January”. “Tasty Resolutions” forms part of the brand’s wider Helping the Planet One Bite at a Time campaign, running until the end of February across TV, video-on-demand and social media. The advert will air during. This story continues at Quorn supports Veganuary with TV campaign.

Consumer 105
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Sweetgreen debuts salad subscription plan

Retail Wire

The Sweetgreen chain is launching Sweetness, a subscription program that gives customers as much as 30 percent off each purchase. The $10 plan gives customers $3 off every $9.95 purchase (or more) on one online order per day.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Office Depot parent to sell CompuCom unit for $305M

Retail Dive

The company signed a deal to unload its IT services unit for less than a third of what it paid for it in 2017 as ODP Corp. works to split in two.

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Starbucks tells workers get vaccinated or pay for tests

Retail Wire

Starbucks has told its U.S. employees that they must either be vaccinated or submit to weekly COVID-19 testing. The company has informed workers that they must disclose their vaccination status by Jan. 10. The company said the action was being taken for the safety of its workers. Employees choosing to test instead of vaccinate will be responsible for paying for their tests.

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10 retail trends to watch in 2022

Retail Dive

2021 upended some trends and accelerated others. What will 2022 bring for retailers?

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A Reality Check: You Lost A Lot of Sales This Holiday Selling Season

Graff Retail

A Reality Check: You Lost A Lot of Sales This Holiday Selling Season The much-anticipated holiday season has now come and gone. Biggest selling opportunity of the year, right? How did you do? Move more merchandise than ever before? Keep the cash registers running at full tilt? Set an all-time revenue record? Good for you!! […].

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Retails Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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Healthy and Delicious: Consumers Have High Demands for Today’s Snacks

Rangeme

Over the past decade, snacking has increased, and according to the 2019 IFIC Foundation’s Food and Health Survey , one-third of respondents say they snack a few times a week, and nearly 25% of those respondents said they snack once a day. The COVID-19 pandemic has also played a role in the increase in consumer snacking—an NPD s tudy found that 37% of consumers felt it was important to have sufficient snack foods on hand during the pandemic.

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Seven Key Technologies For Retailers In 2022 

Retail Minded

Retail marketing has never been the same, especially with the changes brought about by the pandemic. These significant changes in the digital and marketing spaces altered customer expectations, shopping processes, and online experiences. For instance, digital marketing has adapted in terms of web design and search engine optimization (SEO) to respond to the increase in mobile searches. .

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Block & Co. Brokers Sale of Orchard Corners Shopping Center in Metro Kansas City

Shopping Center

Lenexa, Kan. — Block & Co. Inc. Realtors has brokered the sale of Orchard Corners shopping center in Lenexa, about 15 miles southwest of Kansas City. The 200,000-square-foot property is located at the southwest corner of 95th Street and Quivira… The post Block & Co. Brokers Sale of Orchard Corners Shopping Center in Metro Kansas City appeared first on Shopping Center Business.

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Sweetgreen Pilots Subscription Service

VMS

Restaurant brand Sweetgreen is testing a subscription service that would give customers who purchase a “Sweetpass” a $3 credit on qualifying orders, reports CNBC. The $10 pass can be used once per day for the 30-day period for which it’s valid. “Customers are obviously excited to eat healthy and start the year with the kind of new habits and routines and things like that.

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.