Retail TouchPoints

SEPTEMBER 17, 2020

In the wake of COVID-19, store hours and services can be unpredictable, making it difficult for customers to keep up. Torrid is using the LiveMap feature from email solution provider Liveclicker to prevent confusion for customers on its email list, automatically providing up-to-date and personalized information on whether their local stores are closed, open, or open solely for curbside pickup.

Location 283

Location Management Consumer Shopping 283

Retail Next

SEPTEMBER 17, 2020

Like many others, when the realities of Covid-19 started to hit, I had no idea what was about to happen. RetailNext is singularly focused on retail, with many of our customers being in the new “non-essential” category – so that was a real concern. I was planning to get married on June 27, and that was up in the air. My then 2nd grader was suddenly without a daily routine, wandering aimlessly around the house asking for more screen time.

Location 52

Location Planning Accounting Customer Experience 52

Retail TouchPoints

SEPTEMBER 17, 2020

Capgemini offers the Smart Store Guide, a solution that helps retailers provide a rich customer experience for all shoppers. The Guide is powered by computer vision and voice recognition, and it can help shoppers navigate a pre-planned shopping list by recommending the best route and offering product information in real time. The solution was designed in partnership with Intel and seeks to help shoppers plan their visit from anywhere using a voice interface.

Customer Experience 264

Customer Experience Planning Location Shopping 264

RepslyBlog

SEPTEMBER 17, 2020

Mastering the retail channel is a massive opportunity for CPG brands, but those who have played in the space before know it takes a committed investment to reap the benefits. To make the most of that investment, CPG sales and marketing teams are putting data at the forefront of their retail execution efforts, unlocking the insight they need to execute and maintain brand promotions by prioritizing and maximizing high-opportunity initiatives.

Promotions 52

Promotions Marketing ATS 52

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

SEPTEMBER 17, 2020

The star-crossed acquisition of Tiffany & Co. by luxury giant LVMH Moët Hennessy Louis Vuitton has gone to its next level of legal wrangling between the two companies. Tiffany has filed a motion to expedite its lawsuit over LVMH’s attempt to pull out of the deal. LVMH is seeking to delay the current Sept. 21 hearing date by six to seven months , which Tiffany claims is an “attempt to run out the clock to avoid fulfilling its obligations under the merger agreement.”.

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Fulfillment Fashion Returns Marketing 262

Retail TouchPoints

SEPTEMBER 17, 2020

Retail sales continued their gradual improvement in August, rising 0.6% seasonally adjusted from July and 2.6% year-over-year, according to Census Bureau data. The monthly increase is down slightly from the 0.9% growth seen in July, but still shows the industry gaining upward momentum after its lows earlier this year. In comparison, the National Retail Federation’s calculations , which exclude automobile dealers, gasoline stations and restaurants, showed August sales up 0.1% seasonally adjusted

Home Furnishings 260

Home Furnishings Sporting Goods Merchandise Store Accessories 260

Retail TouchPoints

SEPTEMBER 17, 2020

Johnson Controls has launched exacqVision 20.09 with Face Mask Detection, an integrated solution that seeks to maintain safety for shoppers and associates by quickly putting information into the hands of facility decision makers. The tool uses AI-powered analytics designed to help improve accuracy and scalability over pixel-bases solutions. Capabilities include automated event notification features designed to monitor, link and search “no mask” events, to enhance situational awareness and help r

Store Operations 213

Store Operations 213