Wed.Dec 28, 2022

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Automation: The Driving Force Behind Warehouse Management Growth

Retail TouchPoints

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Modern warehouses need to be responsive, flexible, resilient and reliable to accommodate constant change and evolve with it. Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable.

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Shoppers are finding post-holiday returns more complicated this year

Retail Wire

Consumers are being warned to check retailer return policies carefully this year. It’s no longer safe to assume returns are free, and many stores are requiring verification in the form of the returner’s address, phone number, etc. Retailers are making the difficult decision to attach fees to return orders due to rising shipping and customer acquisition costs.

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What to Do if You Get Scammed

Small Biz Trends

Definition of a scammer: Someone who is extremely savvy and willing to devote hours to work, day and night. And we wish would put all that knowledge to better use. Scammers are money and identity thieves who are after you 24/7, and you have to be cognizant of that. Yet despite articles, seminars and other reminders, even the wariest of consumers can still be victims of a scammer.

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AI could again make big strides in 2023, but regulation may be coming

Retail Wire

Much of the opposition to AI innovation in 2022 was over the emergence of art-modeling technology like Stable Diffusion and Lensa, which not only threatens the livelihoods of artists but can pull off chillingly deceptive deepfake simulations. However, legislators who are concerned about algorithm-based decisions are considering ways to regulate the use of AI for business purposes that could affect the retail industry, such as NYC’s AI hiring statute that could require employers to have AI-

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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23 Ways to Create an Amazing Experience In 2023

Hyken

Happy New Year! I’m not one for New Year’s resolutions, which are often broken. Instead, I like setting and resetting my goals for the year, and in my world, those goals focus on delivering an amazing customer service experience. So, I’ve created a list of simple ways to deliver the experience that everyone wants. Here are 23 ways to help you and your teams provide an amazing customer experience in 2023. .

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Top items that draw shoppers to Aldi

Retail Wire

Aldi won over a lot of budget-aware U.S. shoppers in 2022, but the appeal just about saving money. As with Trader Joe’s, Aldi encourages repeat visits with unique and often very tasty sounding items, ranging from Benton’s Peanut Butter Fudge cookies to Giambellino Peach Bellini sparkling wine.

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Why Google execs are nibbling their nails over ChatGPT

Retail Wire

ChatGPT is a next-generation chat bot app produced by the OpenAI research lab, and some say it could disrupt an array of business processes and offerings in the way the web browser, iPhone and, ironically, Google’s search engine once did. We say ironic because, following ChatGPT’s release a few weeks ago, Google management issued a “code red,” signaling serious concern that the new app could largely replace the need for traditional search results — thus, disrupting the di

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Women Business Owners Have Drastically Changed the World of Business

LS Retail

©iStock/Ridofranz Women entrepreneurs have numerous opportunities to kickstart their businesses in different regions all across the globe–one of them being in Canada. The North American country is ripe with advantages for aspiring businesswomen, such as its stable economy, low corporate taxes, equality and multiculturalism, and its access to the United States and Latin American countries.

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Class-action suit alleges Apple Watch’s oximeter is racially biased

Retail Wire

On Dec. 24, Alex Morales of New York City filed a class-action lawsuit against Apple claiming that the company was aware that its Watch product measures blood oxygen levels differently depending on skin tone but failed to alert users to the problem. The filing stated that, “The ‘real world significance’ of this bias lay unaddressed until the middle of the Coronavirus pandemic, which converged with a greater awareness of structural racism which exists in many aspects of society.”.

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Understanding changing consumer behavior with In-store Analytics

Shopper Motion

Understanding changing consumer behavior is essential for retailers looking to stay competitive in today’s marketplace. By tracking and analyzing consumer behavior , retailers can make informed decisions about their products, services, and marketing strategies. . In-store analytics is a powerful tool for gathering data on consumer behavior. It allows retailers to get a deeper understanding of how customers interact with their products in a physical retail setting. .

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Inflation didn’t treat all categories equally in 2022

Retail Wire

Consumer prices for groceries rose 12 percent year-over-year as of November, according to Labor Department data, and for those that like to bake, the news was worse — flour cost nearly 25 percent more and egg prices shot up almost 50 percent. And yet some product categories were less affected — meat only rose about 1 percent — and some actually became more affordable.

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The Do’s and Don’ts of Trade Show Attendees

Retail Bound

If you’re thinking of attending a trade show in 2023, or are a first-time trade show attendee, it’s important to know the do’s and don’ts to make the most out of the experience. Keep reading for our blog post on trade show success. 1. The do’s of trade show attendees. If you’re planning on attending a trade show, there are a few things you should do in order to make the most of the experience.

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NYC locals bummed by the impending demise of ‘weed bodegas’

Retail Wire

While most NYC stoners … er, cannabis consumers — are likely celebrating the debut of state-authorized retail outlets, many will be sad to see the retreat of colorful independent corner stores (where it’s been said the illicit herb could be had for a nod and a wink). The licensed stores must follow strict guidelines that govern their layout, design and product selection, putting the kibosh on pothead-friendly decor, after-hours scheduling and fine munchie options.

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Touchpoints in Retail: Optimizing the in-store experience

Shopper Motion

Touchpoints are the various ways in which a customer interacts with a brand, both online and offline. In the world of modern retail, these touchpoints play a crucial role in optimizing the in-store experience and shaping the customer’s journey and perception of a Retail Media Network. This article will explore the various types of touchpoints in a retail setting, as well as strategies for optimizing these touchpoints to create a seamless and enjoyable experience for customers.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Report: Buffalo Target Store Became Refuge for Travelers Stranded by Superstorm

Retail TouchPoints

A Target store in the Buffalo suburb of Cheektowaga, N.Y. became an impromptu shelter for approximately 25 people left stranded by the blizzard that hit Western New York State last week, according to The Buffalo News. From Dec. 23 to Dec. 25, seven store employees provided food, hot beverages, inflatable mattresses and bedding, clothing, basic hygiene items, phone chargers and toys to help pass the time until crews dug out the store.

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Supply chain execs reconsider sourcing from China

Retail Wire

Consternation over reliance on China as a primary manufacturing source began with President Trump’s trade war with the country that made financial planning more complicated. Once COVID-19 hit China, though, supply chain issues prompted many brands to turn their eyes toward alternative regions, primarily in Asia as well. Among the nations now considered contenders in the race to replace Chinese sourcing are India, Vietnam, Thailand, Malaysia, and Bangladesh.

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