Thu.Dec 29, 2022

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Role of Knowledge Management in the Retail Customer Experience Scenario

Retail TouchPoints

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and better. The question that arises now is, how can businesses stand out? According to Forbes, today’s business benchmark is customer experience. The key to having that edge over the competition is delivering top-notch customer experience, ensuring the quality of well-trained staff and continuously stud

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Australians set records for pre- and post-Christmas retail spending

Inside Retail

Department stores and the foodservice sector drove “unprecedented” Boxing Day sales growth across Australia according to data from the Australian Retailers Association and Westpac DataX. And the ARA says the data shows pre-Christmas spending hit a record $74.5 billion – 8.6 per cent ahead of last year, a figure that “defied all expectations”. “This is without a doubt, the biggest festive season spend on record – it is unprecedented,” said ARA chief Paul Zahra.

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Food Lion Donates 5.4 Million Meals to Families in Need

Retail TouchPoints

Food Lion and its customers helped provide 5.4 million meals to families in need through the supermarket’s annual Holidays Without Hunger campaign. The campaign is part of the Food Lion Feeds initiative, which benefits hunger-relief organization Feeding America through 33 local Feeding America member food banks as well as hundreds of partner feeding agencies within Food Lion’s 10 -state operating area.

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After ambitious start, unionization spins its wheels at Amazon facilities

Retail Wire

Union organizers scored a landmark victory in April when workers voted to form Amazon’s first union at the company’s largest warehouse on Staten Island, NY, but since then three efforts to unionize other facilities — one in Alabama and two more in New York — fell short on votes. Time will tell if the burst of pro-union enthusiasm at Amazon, Starbucks, REI and other retailers was fueled mostly by COVID-era discontent and if the subsequent response from management to raise pay and impr

ATS 130
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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5 Job Offer Template Examples

Small Biz Trends

Are you a business owner who is in the process of hiring a new employee? If so, you may be wondering how to go about drafting a job offer letter. In this article, we will share five job offer letter template examples that you can use as a guide. We will also provide tips on how to make your offer letters more persuasive. Let’s get started! What Is a Formal Job Offer Letter?

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JAMA: Climate-impact labels on fast food could alter purchasing habits

Retail Wire

In a survey of 5,000 adults conducted by the Journal of the American Medical Association (JAMA), 23 percent said that a label warning of the environmental impact of red meat would deter them from buying such products at fast-food restaurants. “If, at a population level, we made even just some minor shifts to the way we make our food choices, substituting some beef items for less impactful choices, there can be a really measurable effect on climate change,” said Julia Wolfson, lead author of the

ATS 130

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In launch year for the Metaverse, VR headset sales (wait for it) declined

Retail Wire

This was a year in which CEO Mark Zuckerberg changed Facebook’s name to Meta, debuted the Metaverse and set a bold new course for his company based largely on the new marketing and hardware sales that virtual reality environments will offer. And yet, global shipments of VR headsets and AR devices slumped by over 12 percent in 2022, according to research from CCS Insight.

Marketing 130
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“Zombie” Amazon Fresh Stores Sitting Idle

VMS

A handful of Amazon Fresh stores are built and appear ready to open, but it’s anyone’s guess as to when they might. There are at least seven such “zombie” stores around the country, The Information reports. This has left communities and landlords wondering when – and if – their ribbons will be cut. The delayed openings come as Amazon (Seattle) cuts costs amid anticipation of an economic downturn.

ATS 110
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Among food trends for 2023 – brine, ‘regenivores’ and conspicuous thrift

Retail Wire

In her end-of-year column, NY Times’ Kim Severson riffed on emerging trends she sees influencing the world of food, foodies and food manufacturers in 2023. For example, Ms. Severson has declared brine the flavor of the year, evident in “a craze for coastal coctails.” She believes fried chicken skins — perhaps replacing tortilla chips in nacho dishes — will ride on the tale of fried chicken mania.

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The Backroom: Ushering in the new year with Doug Stephens

Retail Dive

What retailers should know about the realities of the metaverse and more futuristic observations from the retail prophet.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Owner of Domino’s Russian franchise may sell the business

Retail Wire

McDonald’s, KFC and the owner of Burger King have all sold or shuttered their operations in Russia since the onset of Russia’s invasion of Ukraine earlier this year. Now the owner of the Domino’s Pizza franchise in the country, DP Eurasia, says it is “evaluating its presence in Russia” The firm operates 171 Domino’s Pizza restaurants, 103 of which are franchised to local concerns.

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Return to sender: Hamilton is first town in the UK to make Christmas return

365 Retail

A resident in Hamilton (Scotland) became the first person in the UK to return a potentially unwanted Christmas present, data from PayPoint reveals today. It was barely beyond midnight when the first parcel was returned to a Collect+ store at 01:14 Christmas Day. The next return was made in Bradford at 01:22. Throughout December 2022, the Collect+ network managed more than 48 million parcels as people looked to get presents delivered ahead of Christmas Day.

Returns 75
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Tech workers currently fastest at getting re-hired

Retail Wire

Although big tech firms, from Meta to Doordash and Shopify, have laid off large numbers of tech-oriented employees of late, a new report from ZipRecruiter says the job market is still hot. Tech workers, in particular, say they were successful with re-employment — 79 percent said they found new jobs within three months. The average for all job types was 83 percent.

ATS 100
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Map Your Supply Chains!

LS Retail

©iStock/Tinnakorn Jorruang Products can contain numerous parts sourced from across the world and are subject to complex supply chains. This recognition cannot cause the United States to compromise its fundamental commitment to upholding human rights and U.S. law. “Serious violations such as forced labor could result in termination of the contract with the supplier if mitigation measures fail,” the company said.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Gas prices may head back up, but not like 2022

Retail Wire

According to projections by fuel price tracking app Gas Buddy, consumers will likely have to deal with gas prices in the $4 a gallon range again by May of next year, but they won’t see erratic spikes over $5 that caused many to alter their driving and shopping habits in 2022. Gas Buddy is predicting that the national average for regular gas will decline to $3.49 a gallon in 2023, down about 50 cents from this year.

Consumer 100
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Best Ways to Increase Your Domain Authority on Your Website

365 Retail

Creating a website involves many factors that need consideration and optimization. An essential part of this process is increasing domain authority (DA). A search engine like Google delivers quality content that answers users’ questions. A well-designed website must provide the user with relevant and valuable information. Your domain authority can significantly impact your website’s ranking in search engine results. .

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New minimalist appliance designs may reflect the desire for greater austerity

Retail Wire

LG’s new line that includes washing machines, refrigerators, ovens and a dishwasher represent a distinct for the manufacturer away from models that offered more, more, more features and options. The new designs have simpler looks and color schemes to assure they will match more easily with decor, and are more streamlined to operate — LG describes an “elegantly clear control experience.” LG boasts about using recycled materials in its models and is working on making more parts &

ATS 100
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The importance of audience segmentation in Retail Media Networks

Shopper Motion

Audience segmentation is a crucial aspect of retail media networks, as it allows retailers to tailor their marketing and advertising efforts to specific groups of consumers. By dividing their audience into smaller segments based on various characteristics, retailers can create more targeted and effective campaigns that are more likely to resonate with their desired audience.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Wren Kitchens creates 38 jobs with new Crawley showroom

365 Retail

Wren Kitchens announced the opening of its 108th UK showroom in Crawley on Friday 26th December. The store is the kitchen retailer’s 114th showroom worldwide, continuing Wren Kitchens exciting global expansion, as new showrooms have sequentially opened across the northeast coast of the United States. The store can be found at County Oak Retail Park, Crawley, Sussex, RH11 7XN.

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Offline Campaign Analytics for better targeting and engagement

Shopper Motion

In today’s Retail Media Landscape, digital marketing might seem the way to go. However, offline campaigns are the most effective way to reach and engage with customers in the ready-to-buy mode. Whether it’s through methods like print advertising, digital signage in-store, or experiential marketing events, offline campaign analytics are crucial for better targeting and engagement offline and can help retailers build brand awareness and drive sales. .

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Vivienne Westwood, Britain’s provocative dame of fashion, dead at 81

Inside Retail

As the person who dressed the Sex Pistols, Vivienne Westwood, who died on Thursday at the age of 81, was synonymous with 1970s punk rock, a rebelliousness that remained the hallmark of an unapologetically political designer who became one of British fashion’s biggest names. “Vivienne Westwood died today, peacefully and surrounded by her family, in Clapham, South London.

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IRS Announces 2023 Mileage Reimbursement Rate

Small Biz Trends

The release of the 2023 standard mileage rate from the IRS reveals the rate is going up. The new standard mileage rate for 2023 is 65.5 cents per mile. That is a 0.3-cent increase from the 2022 standard mileage rate adjustment the IRS announced earlier this year as a means of combatting inflation and higher gasoline costs. 2022 IRS Mileage Reimbursement Rate.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.