Thu.Nov 10, 2022

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The Future of Ecommerce Demands a Better Understanding of Online Consumer Journeys

Retail TouchPoints

Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. It now sits at an estimated 22% of all sales, according to a 2022 Morgan Stanley global ecommerce forecast report , which notes that “Over the long term, the ecommerce market has plenty of room to grow and could increase from $3.3 trillion today to $5.4 trillion in 2026.”. Yet despite that rosy forecast, some brand marketers are asking themselves if the immense growth over the last couple of years was only due to a once

Consumer 306
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The strategy behind Chemist Warehouse’s online marketplace launch

Inside Retail

Chemist Warehouse announced the launch of an online marketplace last week in an effort to expand its online presence in the pharmacy, health and beauty categories. The platform, which was launched in partnership with Marketplacer, will be a closed marketplace, allowing Chemist Warehouse to pick and choose the suppliers and products it works with, ensuring every item meets its criteria.

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Target Introduces Larger Store Concept With More Fulfillment Space and Merchandise

Retail TouchPoints

Target has introduced a larger-format store concept — nearly 150,000 square feet compared to the chain average of 130,000 square feet — that will become the retailer’s focus for new stores in the next few years. The new design, which features a more open layout and localized elements, will also be incorporated into future remodels across the chain. The first new store concept recently opened outside of Houston, and Target plans to utilize the format in half of the 200 store remodels and almost a

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New board member and DJs update: Here are the key takeaways from Myer’s AGM

Inside Retail

Former Myer managing director Terry McCartney has joined the department store’s board as a non-executive director. McCartney, who had the backing of Solomon Lew’s Premier Investments Fund, received 61 per cent support at Myer’s annual general meeting (AGM) on Thursday. This was achieved in spite of the board choosing not to recommend McCartney’s election – with two proxy advisory firms, ISS and CGI Glass Lewis, advising against the appointment , due to actual or potential conflicts of interest.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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YouTube Kicks off 9-Day Holiday Shopping Blitz

Retail TouchPoints

YouTube is getting into the holiday spirit with a nine -day, multi-format shopping event , From YouTube to You, that will feature interactive live shopping events, shoppable Shorts and video gift guides. More than 30 creators and brands including Ulta Beauty , TULA Skincare and POPFLEX will offer up recommendations, deals and exclusive products throughout the event, which will take place from Nov. 10 to 19, 2022.

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Dolce&Gabbana launches Holiday Market pop-up at Covent Garden

Retail Focus

Dolce&Gabbana has launched an exclusive London pop-up in the heart of the Covent Garden Piazza, as part of the estate’s wide-ranging festive shopping and dining experiences. The special Holiday Market from the luxury Italian fashion house brings colour and typical symbols of Sicilian folklore to the Piazza, with the super-Instagrammable retail pop-up now open until 15th January 2023.

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Five tips to reduce excessive drinking at office Christmas parties

Inside Retail

With mental health issues and alcohol consumption on the rise since Covid-19, it’s an opportune time to reassess the role of alcohol at office Christmas parties this year by encouraging more responsible drinking practices. In Australia, office Christmas parties are notoriously fuelled by excessive alcohol consumption and with employers liable for any inappropriate or unlawful behaviour that occurs it is important for them to educate staff as to what their expectations are around alcohol and drin

ATS 130
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eBay Ads Holiday Report Reveals Keys to Advertising Success During an Elongated Season

Retail TouchPoints

There are a lot of theories about how inflation, supply chain constraints and other dynamics will impact consumer behaviors. While large-scale surveys help identify macro trends and predictions, micro-surveys can glean new insights into specific communities of users. eBay Ads recently surveyed both groups to understand the trending themes among 2,000 online shoppers in the U.S. as well as the distinct nuances of 1,500 eBay shoppers.

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What are digital layoffs and what do they mean for employees and companies?

Inside Retail

Elon Musk is progressing plans to slim down Twitter since he bought the 396 million-member platform for US$44 billion (£38 billion) on October 27. Musk’s deal has taken Twitter private , dissolved the platform’s board and enhanced his unilateral power as CEO. But mass redundancy announcements made since he took control have been scrutinised globally.

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Maurices Targets Tweens with First Three Standalone Evsie Stores

Retail TouchPoints

Women’s apparel retailer Maurices will increase the visibility of its tween brand Evsie with three freestanding locations opening on Nov. 10, in West Jordan, Utah; Fargo, N.D.; and Boise, Idaho. The retailer also will also expand the Evsie presence to nearly 800 Maurices locations, including 240 shop-in-shop models and six pass-through locations. Maurices, which is owned by private equity firm OpCapita LLP , currently has a footprint of nearly 900 stores across the U.S. and Canada.

Apparel 246
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Singles Day set to end with subdued sales and no fanfare

Inside Retail

As Alibaba Group wraps up the world’s biggest online shopping festival on Friday, the operative word seems to be flat – potentially flat sales and flat in tone with the Chinese e-commerce giant not even holding its usual gala show. The Singles Day shopping festival, which despite its name has evolved into a multi-week event, is a key barometer of Chinese retail demand.

Consumer 130
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Swarovski Holiday Campaign Aligns with Retailer’s Revamped Store Concept

Retail TouchPoints

Swarovski is expanding on its “Ignite Your dreams” branding platform with a holiday campaign featuring supermodel Bella Hadid. Centering the Swarovski packaging, the campaign builds on the brand’s new store concept, which launched under creative director Giovanna Engelbert in 2021. During a commercial shot for the campaign, Hadid explores a world filled with supersized, pastel-hued versions of the brand’s boxes and packaging details with messaging encouraging viewers to “Open the Wonder.

Jewelry 262
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How meditation and brain dumps help Pilgrim boss Anurag Kedia work smarter

Inside Retail

Anurag Kedia (L) is the co-founder of Pilgrim, a direct-to-consumer online beauty brand that has taken the Indian market by storm. With over 15 years of experience in the wellness space, Kedia is a veteran entrepreneur with plenty of tricks up his sleeve for getting things done. Here, he explains why he never skips his daily 45-minute meditation practice, and the “work hack” that is helping him optimise his schedule.

Consumer 130
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Sephora’s Delicate Dance: Offering Prestige Beauty to Value-Conscious Consumers

Retail TouchPoints

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. The Sephora Beauty Insider program, which now has more than 25 million members, has gone above and beyond this basic role, helping the retailer: Engage more deeply with Sephora shoppers , for example by saving recommendations they receive from live online beauty help sessions to their Beauty Insider account data; Support a Beauty Insider community online that a

Consumer 265
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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IKEA offers bigger discounts and funds to support cash-strapped employees

Retail Wire

IKEA is offering employees around the world a chance to make their dollars go further in the face of rising prices by awarding them bigger discounts. The furniture giant is also launching a $10 million social fund to help employees who are struggling to make ends meet.

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Gap Falls into Amazon with Brand ‘Store’ and New Baby Gear Line

Retail TouchPoints

Gap , one of America’s most storied mall-based brands, is opening up shop on what has essentially become the country’s biggest mall — Amazon. Under the new partnership with Amazon Fashion in the U.S. and Canada, Gap has opened a dedicated brand “store” offering its apparel essentials — including denim, tees, socks, underwear and sleepwear — for adults, kids and babies.

Apparel 245
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Retailers to emphasize delivery dates and not speed of delivery

Retail Wire

Retailers this holiday season are expected to focus more on delivering packages on the days they are promised rather than raising expectations on how quickly packages will arrive at customers’ doors.

ATS 130
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10 Zelle Scams to Watch Out For

Small Biz Trends

In the age of online banking and money transfer apps like Zelle, it’s important to be aware of potential scams. This article will outline 10 common scams to watch out for when using Zelle to send money. By being vigilant and knowing the warning signs, you can protect yourself and your finances. Let’s get started! Can You Get Scammed Using Zelle to Transfer Money?

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Christmas sales drove online spending higher last month

Retail Wire

Early Christmas sales by Amazon, Walmart and others helped drive a 10.9 percent increase in online spending in October, according to Adobe Analytics. Big discounts on such items as computers and televisions helped drive sales of high-ticket items.

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12 digital natives that have learned to love old-fashioned retail

Retail Dive

These e-retailers promised to disrupt conventional retail practices. Now, in a quest for growth, profits and maybe survival, they’re embracing them.

Fashion 129
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Keurig Dr Pepper invests $50 million in non-alcoholic beer company

Retail Wire

Keurig Dr Pepper has put $50 million into Athletic Brewing, which makes non-alcoholic beer. Sales of non-alcoholic beer grew almost 70 percent from 2016 to 2021, according to Euromonitor.

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How to Prevent ACH Fraud

Small Biz Trends

Are your company business accounts susceptible to ACH and wire fraud? If you’re not sure, now is the time to find out. By educating yourself on this type of fraud and implementing preventative measures, you can help protect your business from losing money. This article will outline some tips for ACH fraud protection and prevention, so keep reading to learn more.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Canadian Tire takes a hit from inflation and changing consumer habits

Retail Wire

Canadian Tire reported that its profits fell 20 percent in the third quarter as the chain faced higher costs and changes in consumer behavior driven by inflation. Same-store sales at the retailer’s namesake stores rose 0.7 percent.

Consumer 100
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Target pivots to larger stores with new 150K-square-foot format

Retail Dive

The new concept is 20,000 square feet larger than the company average, with more space for pickup services, fulfillment and an expanded merchandise assortment.

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Ahold Delhaize picks up market share

Retail Wire

Third-quarter same-store sales at Ahold Delhaize USA’s stores climbed 8.6 percent year-over-year. “The vast majority of our leading local brands continue to gain or maintain market share,” said Frans Muller, president and CEO of Ahold Delhaize.

Marketing 100
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Target Debuts Larger-Format Store

VMS

Target Corp. (Minneapolis) has unveiled the next evolution of its new store strategy and store design. The retailer’s new, larger-format stores have about 150,000 square feet, which is roughly 20,000 square feet more than the chain’s average. The first outlet with the new look is near Houston, and features backroom fulfillment space that’s five times larger than previous stores of a similar size.

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Retails Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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Judge dismisses Walmart’s new trial request over firing of worker with Down’s syndrome

Retail Wire

Walmart did not get the ruling it hoped for in response to its request of a federal judge to grant a new trial following a jury’s decision in a different court that the retailer must pay a former employee with Down’s syndrome $125 million. Walmart was accused of firing the worker instead of adjusting her work schedule. The employee, Marlo Spaeth, worked for 16 years at Walmart.

ATS 100
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Trio of independents open in Connaught Village

A1 Retail

Connaught Village is excited to announce that several new independent retailers have chosen to open in the Hyde Park Estate’s luxury retail quarter. A homeware and interior shop FAEGER and women’s sustainable handmade British shoe brand Sprezzatura, which feature beautiful woven fabrics from the likes of Liberty and Gainsborough, are opening doors on Porchester Place.

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Inflation rate was lower than expected in October

Retail Wire

Consumer prices rose 7.7 percent in October, down from 8.2 percent in September, according to the Consumer Price Index. “Today’s CPI report shows inflation is moving in the right direction,” said Eric Merlis, managing director, co-head of global markets at Citizens.

Consumer 100
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What is a Merchant Cash Advance?

National Retail Solutions

Sometimes, small business owners will need to borrow money, whether it’s for start-up help or after the doors have opened and the surplus/rainy day account is stretched thin. For most merchants, small business funding includes major start-up expenses that would break the bank if not for borrowing options. These costs[.]. The post What is a Merchant Cash Advance?

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.