Tue.Aug 10, 2021

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3 Post-COVID Benefits of Contactless Payments for Retailers (and 3 for Customers)

Retail TouchPoints

Contactless payments skyrocketed in popularity during the COVID-19 pandemic while cash payments plummeted. This was partially attributed to the diminished capacity to shop in-store, but was also connected to the fear of viral transmission via both shared payment terminals and cash itself. However, the trend toward touchless payments doesn’t end with easing of transmission fears and the lifting of restrictions.

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Space NK immersive beauty experience in Old Spitalfields Market, London

Retail Focus

Space NK brought their ‘My Beauty Space’ campaign to life with a pop-up experience in Old Spitalfields Market between Friday 30 July – Sunday 1 August. The space allowed visitors to discover new products, curate the ultimate beauty shelfie and enter an infinity room where lights and a magical mirror can become the backdrop for a photo opportunity. .

Marketing 279
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Woolworths Supermarket Anchors Fishermans Bend Transformation While Nodding to Building’s Industrial Past

Retail TouchPoints

By 2050, approximately 80,000 people will live in Fishermans Bend, which stretches from the City of Melbourne to the City of Port Phillip in Australia. As a result, it has become the star of a significant urban renewal project that will create a bustling inner-city neighborhood filled with shops, residential apartments and offices. Woolworths supermarket is driving one phase of this project with its Fishermans Bend Neighbourhood Shopping Centre, which opened in July.

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The cost of delivery: Gig workers speak up

Inside Retail

With many parts of Australia once again plunged into lockdown, non-essential retail stores shut and supermarkets under more pressure than ever to manage home deliveries, retailers are leaning heavily on delivery services to get goods into the hands of customers. But Australia’s essential delivery drivers are calling for more support and better protection while doing their jobs, as the country’s Covid crisis worsens.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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CVS Health Leverages Aetna Division to Launch Anytime, Anywhere Virtual Primary Care Visits

Retail TouchPoints

CVS Health has introduced Aetna Virtual Primary Care, connecting consumers with physicians and specialists anytime and anywhere. This new care experience is powered by Teladoc Health ’s physician-led care team model, combined with the Aetna provider network and CVS Health physical services. Aetna members can access the service with a $0 co-pay for virtual visits and certain in-person services at MinuteClinic and CVS HealthHUB locations, once their deductible is met on qualified high-deductible h

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Government leaves business open to legal challenge on vaccine mandate

Inside Retail

Business groups have been left frustrated and open to legal challenges after the Federal Government refused yesterday to offer protections to firms that opt to make vaccination against the Covid-19 virus mandatory. Treasurer Josh Frydenberg told Seven News that while public health orders had been made to mandate vaccines in certain industries, and that doctors would not be liable for recommending the vaccine, businesses would not be afforded such comfort.

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The retail rebound and the role of digital

Retail Focus

Covid-19 hit the retail sector hard. Shops were closed. Consumer spending shifted online. High street stalwarts struggled or, in the case of Debenhams , collapsed. Even with the vaccine rollout well underway and lockdown now behind us, shoppers are yet to return to the high street in the same numbers. Footfall was down by one third in July on the same month in 2019, according to the British Retail Consortium.

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A Power-Packed Content Agenda Makes retailX the Must-Attend Event of the Summer

Retail TouchPoints

In just a few short weeks, retailX will pack a wealth of data, insights and practical advice into two days of keynotes, educational sessions and in-person networking opportunities, as well as a vibrant exhibit floor. At Chicago’s McCormick Place, Aug. 24-25, 2021, 54 sessions across seven tracks featuring more than 90 speakers will dig into retail’s hottest trends, including: Incorporating sustainability and values-driven retailing into business plans; Harnessing the growing power of social comm

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Surfstitch partners with General Pants to add 11 brands to its roster

Inside Retail

Online surfwear retailer SurfStitch is to start stocking General Pants’ 11 private label brands after forming a long-term collaboration with the casualwear brand. . And the e-commerce business expects to work with new and existing brands to continue to broaden its offer on the platform during the months ahead. . Richard Facioni, executive chairman of Surfstitch parent Alquemie Group, described the partnership as part of a broader plan to grow SurfStitch’s consumer value proposition via the marke

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Reminder that Target will be closed on Thanksgiving

Retail Wire

Customers wondering if Target will be open on Thanksgiving were actually given the answer to that question back in January when the retailer said that the decision to close last year was received so positively that it planned to do the same in 2021.

Planning 130
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Ikea’s malls arm branches out into housing with new China centre

Inside Retail

Ikea’s shopping malls business – one of the world’s largest – has kicked off the sales process for some 500 flats at its first-ever mixed-use retail and residential development, in Changsha, southern China. Cindy Andersen, MD at Ingka Centres since February, said in an interview she expected flat buyers to start moving in during March next year, after the adjacent mall opened last month following pandemic-related delays.

Shopping 147
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DoorDash customers add items from different stores at no added charge

Retail Wire

DoorDash has rolled out DoubleDash, which allows customers to “add your favorite items from nearby stores to your original (restaurant) order for no additional delivery fee or order minimum.”.

ATS 130
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Yoox Net-a-Porter partners with Klarna to lower the barrier to luxury

Inside Retail

Online luxury firm Yoox Net-A-Porter has signaled an exclusive global partnership with ‘pay later’ provider Klarna, allowing shoppers to access the business’ luxury pieces while paying in installments. The new payment option is already being made available across the Yoox Net-A-Porter portfolio, with shoppers currently able to shop own-brand Mr Porter and pay in three or four installments through Klarna in a number of the marketplace’s international territories, with more to be opened up as 2021

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Delta variant challenges restaurant rebound

Retail Wire

The restaurant industry, which was decimated in the early months of the novel coronavirus pandemic, saw almost immediate benefits as social distancing and masking requirements were relaxed with the availability of COVID-19 vaccines. The recent rise of cases tied to the Delta variant, which experts are calling a pandemic of the unvaccinated, is now threatening the gains that have been made in recent months.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Actionable insights increase return on investment in retail marketing

Inside Retail

The turbulent retail patterns and panic-buying of Covid-19 have changed the way Australian brands and retailers make short- and long-term strategic decisions. Data-driven insight is driving increased sales for suppliers and retailers by putting the right amount of products in the right place at the right time and most importantly in front of the right shoppers.

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IWO Boldly Goes Where No Service Has Gone Before

Cisco Retail

Part Foresight, Part Hindsight. Intersight has gone further than any other hybrid cloud operations platform before because Intersight was created with 20-20 foresight as well as hindsight. We took what we’ve learned from the past, applied that to what confronts us in the present, and adapted the whole thing to what is coming towards us, at breakneck speed.

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Stitch Fix stylists jump ship

Retail Dive

Wells Fargo analysts say a delay in the apparel site's "direct buy" option and the exodus of many employees after staffing changes are "red flags.

Shipping 145
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Building bridges to the future of learning

Cisco Retail

It’s hard to believe that 18 months ago, a major global pandemic turned our world upside down and resulted in unimaginable consequences. Overnight, we had to re-think learning, work, and healthcare. In education, students were immediately moved online; teachers were forced to find new ways to deliver learning, and people had to consider careers of the future.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Analysts concerned ‘buy now, pay later’ consumer debt is growing

Retail Wire

A growing number of consumers, particularly younger ones, are taking advantage of “buy now, pay later” (BNPL) options when purchasing products online. These deals are approved without the use of credit checks, which could mean that some consumers find themselves in untenable financial positions. Online payments using BNPL services more than doubled last year to $19 billion, up from $9.5 billion in 2019.

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Managing your indoor IoT environment – Cisco DNA Spaces IoT Services

Cisco Retail

The problem with IoT Management. IoT is a diverse realm with a myriad of devices. Successfully scaling enterprise IoT deployments has always been a challenging problem. Each device type may communicate with its own individual data specification. As a result, IoT device management usually involves elaborate vendor-specific applications to manage the overlay devices.

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South Wales group links with Gander to cut food waste

Talking Retail

The Welsh group CK Foodstores is the latest retailer to link up with the Gander app, designed to cut the amount of food shops have to throw away. Gander is being launched in 23 CK Foodstores and it is hoped it will help the stores sell significantly more of their reduced-to-clear products. Heulwen Brown of. This story continues at South Wales group links with Gander to cut food waste.

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Healthcare organizations are a focus of ransomware attacks

Cisco Retail

The adoption of electronic health records (EHRs) and even faster adoption of wireless medical devices and telemedicine has made patient information more accessible by more people. Over the past year and a half that’s been tremendously beneficial. The shift to remote care and the widespread adoption of EHR solutions by health systems have shaped digital transformation in healthcare.

Planning 145
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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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How Etiko is bridging the gap between consumers and ethical retail

Inside Retail

Fashion and footwear brand Etiko is rolling out new initiatives that bridge the gap between consumers and ethical and sustainable retail. This includes a new tree planting project with a difference and a tip-the-workers campaign. In an attempt to reclaim forests decimated by the Indonesians during occupation in Timor Leste, Etiko has bought 1000 trees and will plant them on behalf of customers.

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As-a-service may be more than you think

Cisco Retail

As-a-service models gain momentum. “As-a-service” (aaS) models continue gaining momentum throughout the technology stack. They certainly aren’t a new way to consume technology. SaaS (software-as-a-service) began over two decades ago with the launch of WebEx in 1995 and Salesforce.com followed in 1999. Cisco jumped all in on SaaS ourselves, acquiring WebEx back in 2007.

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Nestle getting in on meat alternative market with Freshly meal kits

Retail Wire

Nestle’s Freshly meal kit service is rolling out a new line of plant-based meals to compete with services such as Hungry Root and Purple Carrot. Freshly currently delivers more than a million meals per week.

Marketing 100
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Bestway Retail puts more stores up for sale

Talking Retail

Bestway has appointed property agent Christie & Co to market a new tranche of stores for sale as part of the retail group’s plan to offload property. All of the stores for sale were bought from the administrators of Bargain Booze in 2018, when Bestway Wholesale created Bestway Retail to manage those stores. The stores. This story continues at Bestway Retail puts more stores up for sale.

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Retails Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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Tyson Foods raising prices as costs escalate

Retail Wire

Tyson Foods said it will increase prices for its chicken and prepared foods as rising costs for grains and other materials continue to challenge profits. “We’ve seen unprecedented and accelerating inflation, and we’re trying to catch up with that,” said Tyson CEO Donnie King.

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Jameson taps into flavoured spirits trend with orange variant

Talking Retail

Irish whiskey brand Jameson is rolling out an orange variant into Booker from mid-August. The 700ml variant retails at £23.95 and has a 30% ABV and will be supported by digital, social media, video-on-demand and off-trade activity throughout October. Jameson Orange “introduces a modern, low-sugar twist to the growing flavoured spirits category”, which brand owner.

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Vaccine misinformation spreads as COVID cases top 100K a day

Retail Wire

Researchers who track misinformation about the novel coronavirus pandemic and COVID-19 vaccines have seen a spike on social media channels as daily confirmed cases in the U.S. pass the 100,000 daily threshold. “These narratives are so embedded that people can keep on pushing these antivaccine stories with every new variant that’s going to come up,” said Rachel Moran, a researcher at the University of Washington.

ATS 100
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Party City to open four times more Halloween pop-ups as in 2020

Retail Dive

But the physical footprint still falls far short of the store count before the pandemic and acceleration of multi-channel shopping.

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.