Thu.Apr 21, 2022

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Trivago fined $44.7 million for misleading travellers

Inside Retail

Online travel booking company Trivago has been ordered to pay $44.7 million in penalties by the Australian Federal Court for misleading consumers over hotel prices. The court found that in January 2020, the company deceived consumers through misleading misrepresentations of hotel room rates on its website and in television advertisements. . Trivago had used an algorithm to determine which travel booking site paid the highest cost-per-click fee and highlighted them on its website.

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Atlanta Apple Store’s Workers Become Company’s First to Formally Request a Union

Retail TouchPoints

Apple retail store workers at the Cumberland Mall location in Atlanta filed for a union election with the National Labor Relations Board (NLRB) on April 20, 2022, with 70% of the group of more than 100 eligible employees signing union authorization cards. This store’s employees become the first within the company’s U.S. operations to demand formal union recognition.

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David Jones launches clothing resale program

Inside Retail

Department store David Jones has launched a re-sale clothing initiative called Reloop in partnership with fashion rental company GlamCorner. The service works by allowing customers to opt-in to ‘re-commerce’ their purchases at a later date on the website. The platform will provide customers with the option to resell, rent, repair or recycle their clothes.

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5 Hot Retail Trends to Explore at the Retail Innovation Conference & Expo

Retail TouchPoints

Retail industry professionals know how vital it is for them to stay abreast of the latest consumer and societal trends. When your job is ultimately about pleasing the public with the products you offer, you’d better have a solid grasp of what’s important to customers today — and most of all how their expectations may change in the future. The 2022 Retail Innovation Conference & Expo , coming up May 10-12 at Chicago’s McCormick Place, will provide attendees with the ability to do deep dives i

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Lush launches a 24-hour vending machine

Inside Retail

Cosmetic brand Lush has opened its first 24-hour vending machine, located in Coal Drop’s Yard at King’s Cross in London. . Lush said it aims to provide customers with a distinctive retail experience by allowing them to purchase its products at any time of the day. . The machine is shaped like a circular kiosk. Customers walk around to and view the products, which include wrapped gift boxes.

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Victoria’s Secret Introduces Digital-Only Tween Brand Happy Nation

Retail TouchPoints

Victoria’s Secret & Co. (VS&Co.) has introduced the Happy Nation digital only brand for tweens. The size-inclusive, gender-free product line serves ages 8 to 13 through a collection of sweats, swimwear, bras, underwear and family-friendly body care. Happy Nation will rely only on digital and social engagement to reach its customers, activating within the metaverse through a popular gaming platform this summer.

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Amazon Enables Prime Delivery Benefits at Other Retailers Using Fulfilled by Amazon

Retail TouchPoints

Amazon is extending Prime benefits to ecommerce sites beyond Amazon.com through the Buy with Prime option. Retailers who utilize Fulfillment by Amazon (FBA) will be able to add Buy with Prime to their own checkout process, which will allow Prime members shopping there to utilize Amazon Pay and benefit from two-day shipping and free returns. Participating merchants can display the Prime logo and expected delivery date on products in their own online stores to help shoppers find eligible items.

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Harrods opens fourth standalone beauty store in Bristol

Retail Focus

Harrods has opened H beauty Bristol, the brand’s fourth standalone beauty store in the UK, this time located in The Mall, Cribbs Causeway. The 25,300 sq.ft. space brings together a diverse portfolio of must-have products and exceptional services from over 86 international beauty brands for customers to enjoy. The store is an experiential playground, where beauty novices and experts alike can discover some of the industry’s most forward-thinking and vibrant brands as well as stock up on their fo

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How to Build a Modern Supply Chain That’s Built to Last

Retail TouchPoints

Supply chain struggles never used to make headlines. That changed over the past few years as the COVID-19 pandemic and then the Russian invasion of Ukraine strained the supply chains for everything from chicken tenders to precious metals — resulting in empty shelves, delayed order shipments, reduced profit and frustrated retail customers. Now, supply disruptions and uncertainties have many retailers scrambling for alternatives to the lean global supply chains.

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Multi-dimensional, story-telling design for South Korea’s largest, luxury department store

Retail Focus

A strong addition to South Korea’s new generation of luxury, retail destinations opened its doors at the end of 2021 to high acclaim. Lotte enlisted London luxury retail designers Shed , known for a distinctly contemporary and progressive international design style, to reimagine a ‘different kind’ of department store, Lotte’s first major project in 7 years.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Hugo Boss the latest lux brand to launch resale offer

Inside Retail

Luxury fashion brand Hugo Boss has committed to a premium resale platform, which is set to launch in the third quarter of this year, encouraging customers to buy pre-owned items. . According to the company, resale is a fast-growing market that helps reduce the fashion industry’s impact on the environment. Hugo Boss expects the initiative to extend its products’ life cycle and help limit its resource consumption. .

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Apple employees at Atlanta store first to petition for union election

Retail Wire

Workers at the Cumberland Mall Apple store in northwest Atlanta have formally petitioned to join the Communications Workers of America. If successful seeing the process through, the workers will be the first Apple employees in the country with union representation. Over 70 percent of the store’s eligible employees have voted to support the move.

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‘A fundamental shift’: Fashion Week celebrates plus-size design

Inside Retail

Plus-size labels will take the runway in a dedicated showcase during Afterpay Australian Fashion Week (AAFW) in May, headlined by international supermodel Robyn Lawley. Six designers will come together in The Curve Edit showcase, including 17 Sundays, Saint Somebody, Embody Women, Vagary the Label, Harlow, and Zaliea, each offering sizes 12-26. “In my years of being a custodian of Australian fashion, I can say that the diverse nature of talent I’m seeing is better than ever.

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Queensgate in full swing with 2.5m Puttstars regional debut

Retail Focus

Puttstars, the innovative indoor mini-golf brand operated by the Hollywood Bowl Group, has selected Queensgate Shopping Centre in Peterborough for a regional debut location, set to open later this year. . Puttstars has expanded its portfolio across the UK since its launch in March 2020, with the Queensgate site set to be the brand’s fifth location.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Life at the top: How to balance work and life as a retail leader

Inside Retail

For many working professionals, the ultimate goal of their career is to make it to the top of their organisation. Being the chief executive, or the founder of a successful company, is often where ambitious people see themselves reaching their full potential. However, the work that goes into reaching the top job very rarely stops when you get there: and if anything, the added responsibility and stress can make it even more important to find ways to balance a person’s professional and personal lif

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Tooth Tech: AI Takes Bite Out of Dental Slide Misses by Assisting Doctors

Nvidia

Your next trip to the dentist might offer a taste of AI. Pearl , a West Hollywood startup, provides AI for dental images to assist in diagnosis. It landed FDA clearance last month, the first to get such a go-ahead for dentistry AI. The approval paves the way for its use in clinics across the United States. “It’s really a first of its kind for dentistry,” said Ophir Tanz, co-founder and CEO of Pearl.

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The five steps for having tough conversations

Inside Retail

Many leaders avoid tough conversations. As a result, they contribute to mediocrity and perpetuate an unsatisfactory status quo. They leave other people unaware of the problems and challenges that are theirs to solve and make progress with. My work has focused on revealing the differences between more extraordinary leaders, and the average, typical, ho-hum leadership we tolerate in our daily lives. .

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5G: Enabling Change For Manufacturers

Cisco Retail

In today’s world of manufacturing, there is a new convergence happening. A greater number of available technologies are meeting the dynamics of changing workforces, fragile supply chains, and the ever-present market demand for better and cheaper products and services. However, manufacturers still face a unique challenge: how to maximize investments in various technologies to achieve the most impactful ROI or as we like to refer to them, “enablers of change”.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Retail appointments of the week

Inside Retail

PAS Group CEO Eric Morris to lead newly merged Brand Collective. After 17 years as CEO of PAS Group, Eric Morris has a new job: heading up the third-largest fashion retail group in Australia following PAS Group’s merger with Brand Collective. Operationally effective as of 26 April, the group is known as Brand Collective and includes 26 apparel and footwear brands and 15 character licences and more than 3000 employees.

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Check Out These Amazon FBA Courses

Small Biz Trends

Recent trends have shown and proved that owning a business doesn’t require offices or warehousing these days, it simply needs a computer. Such businesses, which may be operated out of your own house use Amazon’s storage, packing, and shipping resources to conduct their sales. The service provided by Amazon is called “Fulfillment by Amazon” ( FBA ), and there are several online courses for Amazon FBA.

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VIDEO: How My Muscle Chef pivoted from gym bros to everyday Australians

Inside Retail

Earlier this year, ready-made-meal business My Muscle Chef launched a personalised fitness program in partnership with Fitness First and Good Life Health Clubs in order to give its customers the push they may need to lose weight. The My Muscle Chef Weight Loss Program gives customers access to the business’ ready-made-meals, as well as a gym membership, app-based workout guidance, expert advice and access to the business’ fitness community.

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12 Apps for Renting a Car

Small Biz Trends

Renting a car used to be a huge headache, especially for small business owners and entrepreneurs with busy schedules and a need to reduce costs. However, that was before the advent of car rental apps. Now, this convenient mobile software makes it quick, easy, and affordable to rent a car from anywhere, whether it’s for a personal road trip or an extended business trip.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Emperor Champagne plans physical expansion following strong online growth

Inside Retail

Online wine destination Emperor Champagne is revamping its e-commerce site and subscription service, Champagne Club, as it gears up to open its first physical stores. According to Emperor Champagne founder and chief executive Kyla Kirkpatrick, the business has been scouting potential store locations in Sydney and Melbourne. “It’s a massive undertaking.

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Worst-Case Scenarios: What Happens If You Don’t Do DevSecOps?

Cisco Retail

DevSecOps is the discipline of managing security using a software engineering methodology, similar to how we use DevOps to manage infrastructure and operations. But is DevSecOps really necessary? What would happen if an organization adopted DevOps but continued to do security traditionally? Spoiler alert: nothing good! In this article, we’ll explore this question: What would happen if you didn’t do DevSecOps?

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Woolworths launches compostable produce bags in SA

Inside Retail

Woolworths has unveiled locally made compostable fruit and vegetable bags across its stores in South Australia. . The business believes the switch can help divert 70 tonnes of plastic waste from landfills each year. The compostable bags can be discarded in home DIY compost pits or in the council-provided green bins for garden waste. The organic bags are made in South Australia by Biobag and will be available across the retailers’ fruit and vegetable departments along with reusable nylon bags, av

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SBA Adds 2 Courses to Ascent Digital Learning Platform for Small Business

Small Biz Trends

The Small Business Administration (SBA) has announced the launch of two new educational courses to the Ascent digital learning platform. Ascent is a free learning platform for women entrepreneurs. It provides women-owned small businesses with the resources to drive growth through business partnerships and access to important business information. SBA Adds 2 Courses to Ascent Digital Learning Platform for Small Business.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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On price hikes, P&G beats analyst estimates

Retail Wire

Despite a third quarter full of economic potholes, Procter & Gamble managed to navigate through with earnings and revenue that topped analyst expectations. Management reported that price hikes and productivity savings helped to offset higher supply chain costs and inflation.

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Concrete Shortage Affecting Construction Business

Small Biz Trends

At a time when demand for construction is high, a shortage in concrete is having a detrimental impact on the industry. According to a report by Fox Business , with cement supplies drying up, construction companies are facing difficult and expensive planning involving the vital building material. Concrete Shortage Affecting Construction Business. Shortages in supplies of cement is coupled with labor scarcities, which are taking their toll on the industry, at a time when there is high demand for c

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Popeyes is on a growth tear

Retail Wire

Popeyes, the fast-food chicken chain, is planning to open upwards of 200 new location in the U.S. and Canada this year. Roughly half will feature “double drive-thrus” designed to speed pickup orders. Among the new locations will be a Times Square flagship that will display branded merch and serve customers with “two-story food transporter” (otherwise known as a dumbwaiter).

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How Much Does Business Insurance Cost?

Small Biz Trends

Before we get you the answers on how much business insurance policies cost, think about how much it would cost if you didn’t have insurance. There are business insurance benefits that far outweigh the costs. And the cost factors vary by the types of business insurance you need. Let’s detail the types and average small business insurance costs.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.