Retail TouchPoints

JANUARY 6, 2022

We’re well past the point of personalized consumer experiences simply being “nice to have.” Consumers don’t just want personalized experiences — they expect them. And brands are incentivized to deliver on those expectations: According to McKinsey, businesses that are proficient in personalization boost their revenue by 5% to 15% and their marketing-spend efficiency by 10% to 30%, yet only 15% of CMOs think they’re on target to deliver personalized experiences.

Consumer 302

Consumer Marketing Spend Marketing Returns 302

Inside Retail

JANUARY 6, 2022

My Foodie Box, the food and logistics technology business that provides meal kits to Western Australian households, lists on the Australian Stock Exchange on Friday (January 7) after raising $6 million in an IPO. The online retailer uses ingredients sourced from ethically responsible local farmers and producers. From its launch in 2019, My Foodie Box has grown from 35 subscribers to more than 1650 and delivers around 1000 boxes per week.

Planning 264

Planning Marketing Consumer 264

Retail TouchPoints

JANUARY 6, 2022

Yahoo has partnered with ecommerce enablement software MikMak to offer add-to-cart functionality and ecommerce analytics for advertising campaigns on its properties, which include Yahoo Finance, TechCrunch and AOL. CPG advertisers can now offer consumers a multi-retailer checkout experience directly from their Yahoo native ads and display inventory, allowing consumers to make a purchase from their preferred retailer.

Checkout 263

Checkout Advertising Finance Consumer 263

Retail Focus

JANUARY 6, 2022

Global architecture, planning and design firm CallisonRTKL has released its Forecast 2022 report – looking at the accelerators, disruptors, and constants shaping the built retail environment in the year to come. “It’s all about the Anti-Narrative Narrative,” predicts CallisonRTKL. The retail industry and many brands themselves have developed an obsession with experiences that communicate a story – a narrative that explains why it does what it does.

Fulfillment 246

Fulfillment Clienteling Location Consumer 246

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

JANUARY 6, 2022

The metaverse is poised to reinvent not just how shoppers interact with retailers, but even how retail operates as an industry. The technology is still in its infancy, but trailblazing brands like ASICS are gearing up to take their places on this new digital frontier that could forever change how people and businesses intertwine. The international sportswear brand discussed its plans with metaverse solution provider Boson Protocol during the 2021 Retail Innovation Conference.

Payment Services 254

Payment Services Fashion Location Planning 254

Inside Retail

JANUARY 6, 2022

In a sudden shift of direction, Woolworths Group has dropped its $872 million proposal to pick up Australian Pharmaceutical Industries , leaving the business likely to be acquired by Wesfarmers. In a statement to the market, Woolworths said it was unable to validate the financial returns it would require from the acquisition after completing its due diligence process, and that it was therefore revoking its non-binding offer. “We are grateful to the board and leadership team of API for thei

Beauty and Health 246

Beauty and Health Returns Planning Marketing 246

Retail Wire

JANUARY 6, 2022

Target got what it wanted for Christmas. The retailer’s foot traffic increased 6.2 percent during the holiday season compared to 2019, according to Placer.ai. Shopper visits to Walmart fell 0.1 percent on a two-year basis and those at Best Buy fell 11.5 percent.

ATS 236

ATS 236

Retail TouchPoints

JANUARY 6, 2022

Overstock.com will supply dining room tables, chairs and home décor to refugee families resettling in its home state of Utah after fleeing Afghanistan amid the collapse of the country’s government. The retailer has committed 185 kitchen tables, 825 matching chairs and 185 home décor items for the estimated 180 families currently scheduled to arrive.

Store Operations 233

Store Operations ATS 233

Retail Wire

JANUARY 6, 2022

The U.S. Postal Service requested that the Occupational Safety and Health Administration grant it a temporary waiver from complying with the COVID-19 vaccine and testing mandate scheduled to go into effect on Jan. 10. The USPS is concerned that being forced to comply with the mandate at this time will “likely to result in the loss of many employees — either by employees leaving or being disciplined.”.

ATS 189

ATS 189

Inside Retail

JANUARY 6, 2022

Heinemann announces APAC MD. Asia Pacific travel retailer Heinemann has named George Tsoukalas as the new managing director of Heinemann Australia. Tsoukalas will take over from Richard Goodman who is departing Heinemann Australia for a new role outside the travel retail industry, “I am honoured to take on the managing directorship for our amazing team and look forward to continuing my close collaboration with our leadership team in Australia and Singapore,” Tsoukalas said in a statement.

Outdoor 130

Outdoor Management Planning Marketing 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Focus

JANUARY 6, 2022

In the past, there weren’t as many crimes to threaten physical retail stores as there are now. That is because technology has advanced rapidly over the years, making the world more digitally interconnected and dependent on technology than ever before. As a result, cybercrime has turned into a severe threat to the world of retail. Cybercrime includes a broad scope of threats, with the most common crime identified as hacking.

Payment Services 130

Payment Services Management Shopping ATS 130

Inside Retail

JANUARY 6, 2022

Authentic Brands has dropped its bid to go public just three months after it sold a stake in its business to private equity firms CVC Capital Partners and HPS Investment Partners. The deal was made in November, closed in December, and valued Authentic Brands at US$12.7 billion. According to Reuters the business has not yet specified why it forfeited its aspirations to list on the New York Stock Exchange, which it first revealed last July.

Planning 130

Planning Department Stores Consumer Management 130

Retail Wire

JANUARY 6, 2022

Nike is claiming that Lululemon Athletica’s Mirror device and applications infringe on its patents. Nike said it sent a letter to Lululemon in November detailing the patents it believes are being used without permission. “The patents in question are overly broad and invalid. We are confident in our position and look forward to defending it in court,” said a spokeswoman for Lululemon in a statement.

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130

Inside Retail

JANUARY 6, 2022

Meal kit subscriptions and their growth during the pandemic aren’t new news, but there have been a number of other developments in the arena of food and beverage subscriptions as part of the growth of subscriptions more broadly. While we tend to think of meal kits as a 21 st century phenomenon, food delivery had its roots in the mid-20 th century. Omaha Steaks in the USA began a mail order and home delivery service as early as 1952.

Merchant Services 130

Merchant Services Supermarket Consumer Shopping 130

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Nvidia

JANUARY 6, 2022

GeForce NOW is charging into the new year at full force. This GFN Thursday comes with the news that Genshin Impact , the popular open-world action role-playing game, will be coming to the cloud this year, arriving in a limited beta. Plus, this year’s CES announcements were packed with news for GeForce NOW. Battlefield 4: Premium Edition and Battlefield V: Definitive Edition join the exhilarating collection of Electronic Arts titles streaming from the cloud.

Promotions 133

Promotions Accounting Planning ATS 133

Inside Retail

JANUARY 6, 2022

Australian franchise Sushi Sushi has put a Queensland store up for sale via crypto currency, in what is believed to be a world-first move for a retailer. The brand’s Cavill Avenue location, situated on the eating strip in Surfers Paradise, is up for grabs to buyers across the globe. Scott Meneilly, director and CEO of Sushi Sushi, has observed the rise of cryptocurrencies and NFTs over the last six to nine months and wanted to get involved in this rapidly evolving market.

Payment Services 130

Payment Services Wholesale Marketing Consumer 130

Retail Wire

JANUARY 6, 2022

The new Taco Lover’s Pass will enable members to pick up a free taco daily for a month from Taco Bell. Membership costs $10 and participants have the option of choosing from seven different tacos every day. “There’s no better way to kick off 2022, especially Taco Bell’s 60th anniversary year, than by inviting our fans to enjoy our most iconic tacos every day for 30 days, all while underscoring our commitment to digital innovation and value,” Zipporah Allen, Taco Bell chief digital officer,

Planning 100

Planning 100

Inside Retail

JANUARY 6, 2022

As the dust settles on 2021, it is clear that many of the changes we had assumed were temporary are in fact here to stay. That includes the much larger portion of our lives we now conduct online and nowhere is this more true than ever in the retail industry. Over the last two years, as businesses turned their focus toward e-commerce and customers became more comfortable shopping online, some areas that had previously made up a small element of retail operations began to take precedence.

Returns 130

Returns Customer Experience Shopping ATS 130

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

JANUARY 6, 2022

Bull Moose operates 11 music and entertainment stores across Maine and New Hampshire. The company, which has operated for over 30 years, was recently sold by founder and Owen Brett Wickard to the company’s employees. Mr. Wickard said he will remain as interim CEO of the retailer during its transition to an employee stock ownership plan (ESOP).

Planning 100

Planning 100

Retail Dive

JANUARY 6, 2022

Whether they launched in the space or expanded into it, DTC brands are taking advantage of athleisure's continued popularity to fuel their businesses.

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122

Retail Wire

JANUARY 6, 2022

Thirty-six percent of consumers went into debt when spending for the holidays, according to a survey by LendingTree. Another survey by WalletHub found that 30 percent added to their debt levels.

Consumer 100

Consumer 100

365 Retail

JANUARY 6, 2022

Retailers with an online presence need to ensure they fully support Strong Customer Authentication (SCA) by 14 March 2022 or risk customer purchases being declined. SCA is a new set of rules from the Financial Conduct Authority (FCA) to help protect customers from fraud when they are shopping online. With increasing amounts of purchases being made online, these new rules will help to ensure that customers are safe when shopping and their money is better protected.

Payment Services 111

Payment Services Finance Shopping Management 111

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Wire

JANUARY 6, 2022

Baristas at the only unionized Starbucks store in the U.S. have staged a temporary walkout after claiming the company was unresponsive to their concerns about staffing and worker safety related to the recent outbreak of COVID-19 in the area. Michelle Eisen, a barista who has worked 11 years at the store, said that about a third of her fellow employees are currently in self-isolation either because they tested positive for the virus or because they were exposed to someone with COVID-19.

ATS 100

ATS 100

Talking Retail

JANUARY 6, 2022

Pladis has expanded its portfolio with the launch of McVitie’s Blissfuls, in a move designed to “ramp up” its offering in the special treats sub-category of biscuits. The range consists of a Belgian milk chocolate centre, flavoured with wither hazelnut or caramel, sandwiched between two biscuits. Each flavour will be available from February in 228g.

ATS 111

ATS 111

Retail Wire

JANUARY 6, 2022

Bed Bath & Beyond reported a seven percent decline in same-store sales as supply chain bottlenecks cost the retailer $100 million in sales during its third quarter. The company posted a loss of 25 cents per share for the period. Analysts were expecting Bed Bath & Beyond to break even.

100

100

Talking Retail

JANUARY 6, 2022

KP Snacks has launched its McCoy’s Sizzling King Prawn in a £1 price-marked pack format. The brand said extending the PMP range will boost retailers’ sales as shoppers continue to search for great value products. McCoy’s £1 PMP range is “thriving and outperforming” market growth at 34% compared to the market at 8.3%. With prawn. This story continues at KP Snacks expands price-marked pack range.

Marketing 110

Marketing ATS 110

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

VMS

JANUARY 6, 2022

After formal introductions to the contract furniture industry and the successful April opening of the Chicago showroom in the famous Merchandise Mart, Division Twelve is excited to announce the official opening of its New York showroom at the New York Design Center, 200 Lexington Avenue. Located adjacent to the Keilhauer showroom in the New York Design Center, the Division Twelve showroom space is designed by best-in-class design firm Figure3 and mirrors the brand’s goals to spark joy and creati

Visual Merchandising 105

Visual Merchandising Location Shopping Marketing 105

365 Retail

JANUARY 6, 2022

Global architecture, planning and design firm CallisonRTKL has released its Forecast 2022 report – looking at the accelerators, disruptors, and constants shaping the built retail environment in the year to come. “It’s all about the Anti-Narrative Narrative,” predicts CallisonRTKL. The retail industry and many brands themselves have developed an obsession with experiences that communicate a story – a narrative that explains why it does what it does.

Fulfillment 90

Fulfillment Clienteling Location Consumer 90

VMS

JANUARY 6, 2022

Nike Inc. (Beaverton, Ore.) has filed a lawsuit against Lululemon Athletica Inc. (Vancouver, Canada) accusing the retailer of patent infringement for making and selling the Mirror Home Gym and related mobile applications without authorization, reports Reuters. The complaint, filed in U.S. District Court in Manhattan, cites the infringement of six patents.

Visual Merchandising 98

Visual Merchandising 98

Mulesoft

JANUARY 6, 2022

After you celebrate completing the Anypoint Platform Development Fundamentals course, you may be wondering how to make the most out of all you’ve accomplished. In the course, you gained some hands-on experience using Anypoint Platform to build APIs and integrations, including designing, deploying, and governing APIs. You also built applications for use as API implementations […].

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86

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning