Retail TouchPoints

NOVEMBER 18, 2021

Doors have opened on a new concept store from Starbucks and Amazon Go aims to combine comfort and convenience by bringing together the lounge aesthetic of a Starbucks café and Amazon’s Just Walk Out cashierless checkout tech. The first Starbucks Pickup with Amazon Go is located in New York City at 59th Street between Park and Lexington Avenues and offers the full Starbucks menu as well as a curated assortment of food and beverages in an integrated Amazon Go market, including fresh-prepared salad

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Inside Retail

NOVEMBER 18, 2021

Dyson has unveiled its first virtual reality store, allowing New Zealanders to experience and test its products from the comfort of their own home – assuming they own an Oculus VR headset. As of 19 November, New Zealanders with access to the Oculus store can download the Dyson Demo VR, which will put customers in a virtual space allowing potential customers to see and pick up products, as well as trial them out, see product demonstrations, watch interviews with Dyson engineers, and see how produ

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Retail TouchPoints

NOVEMBER 18, 2021

Paper Source will launch a new shop-in-shop experience in two Barnes & Noble stores this holiday season in the first collaboration of the two retail brands, which are both owned by Elliott Management. Paper Source currently operates 136 stores nationwide alongside its ecommerce business. The company filed for bankruptcy in March 2021 citing “sustained damage” from the pandemic and emerged from Chapter 11 two months later when it was purchased by Elliot Management, which had acquired Barnes &

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Shopping Management ATS 295

Inside Retail

NOVEMBER 18, 2021

Significantly impacted trading conditions for the 18 weeks to October 31 have seen Accent Group miss its expectations by $86 million. The footwear business’ gross margin fell by 700 basis points through the period, as it continued “targeted promotional activity” to ensure its inventory levels remained manageable, and focused on finding savings in “controllable” areas of its business: namely, marketing, wages, travel and administration.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

NOVEMBER 18, 2021

Macy’s is continuing its omnichannel evolution with the launch of a curated digital marketplace for both its flagship brand and Bloomingdale’s slated to open in the second half of 2022. Additionally, the retailer will adjust its 125 planned closings for 2023 by closing an additional 10 stores in January 2022, but taking a second look at another 60 that were intended to go dark.

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Inside Retail

NOVEMBER 18, 2021

Ken Leung grew up in Perth, but much of his adult life has been spent in the UK and US, pursuing a career in magazine journalism and fashion. . After working on the creative and branding side of exclusive fashion labels, such as Philip Lim and DKNY, Leung was appointed global creative director at Uniqlo, where he oversaw the retailer’s designer collaborations.

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Inside Retail

NOVEMBER 18, 2021

Bottega Veneta announces new creative director. French luxury group Kering has appointed Matthieu Blazy as creative director of Bottega Veneta, it said Monday, tapping an insider as it moved quickly to fill the position following the surprise departure of Daniel Lee last week. Blazy has been ready-to-wear designer for the upscale Italian label since last year, having worked his way up the fashion ranks at labels including Raf Simons, Maison Margiela, and Calvin Klein.

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Accessories Fashion Management ATS 130

Retail TouchPoints

NOVEMBER 18, 2021

Retailers certainly need to know what consumers want , but perhaps an even more important question is: How do I provide it to my shoppers? Fortunately the 2021 Retail Innovation Conference, which wrapped up Nov. 17, provided plenty of answers in the form of tips, technology use cases, real-world success stories and a raft of innovative ideas. Here are just eight of the many that were shared by speakers from leading analyst and consulting firms as well as retailers themselves: 1.

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Inside Retail

NOVEMBER 18, 2021

Retail’s labour shortage is causing big problems for the industry in the run up to Christmas as customer demand soars and businesses struggle to fill positions. But a University of Sydney professor believes a simple solution lies in better integration of refugees into the workforce. “In many industries, Australia is in the middle of a labour shortage.

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Management Customer Experience ATS 130

Retail TouchPoints

NOVEMBER 18, 2021

Retail data science solution provider PreciseTarget has launched AcquisitionAI, a tool designed to give instant analysis of a brand’s newly acquired customers, automatically generating audiences that target the highest-value shoppers among them. The recommendations are based on PreciseTarget’s data models, which determine brand and product preferences as well as geotargeting fit.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

NOVEMBER 18, 2021

Suddenly people are talking about inflation, even hyperinflation, in a way they haven’t since the 1980s. In October the United States posted its highest annual consumer price index increase in 30 years, with inflation up 6.2% and “core” (excluding volatile prices) inflation of 4.6%. US underlying inflation. US consumer price index for all urban consumers, all items less food and energy, city average.

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Retail TouchPoints

NOVEMBER 18, 2021

Holiday shopping season is upon us. Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online. Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2 billion for the first

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Inside Retail

NOVEMBER 18, 2021

Australia’s longest continuously running apparel brand, Sportscraft, is expanding into children’s wear with a permanent range of clothes for babies up to 10 year olds set to launch on November 30. The first drop will include smock dresses, rompers and dungarees for boys and girls in a variety of Liberty prints as part of the brand’s latest collaboration with the iconic British fashion house.

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Retail TouchPoints

NOVEMBER 18, 2021

CVS Health is accelerating its digital transformation through the closure of 900 stores over the next three years and the appointment of three new leaders. This includes the creation of the Chief Pharmacy Officer role overseeing the retailer’s omnichannel pharmacy strategy. The store closures will begin in spring 2022 and are the result of CVS “evaluating changes in population, consumer buying patterns and future health needs to ensure it has the right kinds of stores in the right locations for

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

NOVEMBER 18, 2021

In a new monthly series at Inside Retail , we dig into the photo archives of retail leaders, as they reflect on where they’ve been, how they’ve evolved and what’s to come for the future. Here, sisters and luxury fashion designers Alexandra and Genevieve Smart remember their first ever studio in the well-heeled fashion district of Paddington in Sydney back in 2004, when they had just embarked upon their first ever international order.

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Retail Wire

NOVEMBER 18, 2021

The U.S. government plans to buy up enough of Pfizer’s new COVID-19 antiviral pills for about 10 million courses and spend $3 billion on rapid tests in an effort to stem the spread of the virus across the nation. The government and public health officials continue to urge unvaccinated Americans to get vaccinated against COVID-19 while promoting booster shots to those who have received two shots of the Pfizer and Moderna vaccines and one dose of the Johnson & Johnson version.

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Promotions Planning 130

Cisco Retail

NOVEMBER 18, 2021

On May 12, 2021, the president of the United States released an executive order on cyber security. The order contained prescriptive actions for compliance as the executive branch responded to the “persistent and increasingly sophisticated malicious cyber campaigns” and their resulting impact on business and public life. But much of the document is more declarative and focused on desired outcomes tied to the overall directive to modernize and improve the nation’s cybersecurity

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Retail Wire

NOVEMBER 18, 2021

Public health experts are warning that colder weather forcing people indoors and low vaccination rates are a dangerous combination that will lead to the death total from COVID-19 topping one million people by the spring. “I’ve been predicting a pretty bad winter wave again, and it looks like it’s starting to happen,” said Dr Peter Hotez, dean of the National School of Tropical Medicine at Baylor College of Medicine and co-director of the Texas Children’s Hospital’s center for vaccine development

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ATS 130

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Dive

NOVEMBER 18, 2021

Customization tools like shoppable recipes and product recommendations are helping consumers cut through the clutter of center store. But retailers are only scratching the surface of what's possible.

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Grocer Consumer 132

Retail Wire

NOVEMBER 18, 2021

President Joe Biden has asked the Federal Trade Commission to investigate whether oil-and-gas companies are illegally pumping up the price of fuel. Mr. Biden pointed to what he called “an unexplained large gap between the price of unfinished gasoline and the average price at the pump.” The current gap, he asserts, “is well above the pre-pandemic average.”.

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ATS 130

Cisco Retail

NOVEMBER 18, 2021

The pandemic has accelerated the pace and scale of digital transformation in healthcare. From delivery of care to security to clinical collaboration, technology is at the heart of today’s modern healthcare organization. For the CX Americas Healthcare Practice, it’s about helping healthcare customers leverage Cisco technology to increase business value, remove burdens and move healthcare forward, faster.

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Management Customer Experience ATS 138

Retail Wire

NOVEMBER 18, 2021

Fraudulent activity on buy now, pay later (BNPL) platforms is on the rise as criminals exploit weaknesses in application processes to steal a wide variety of items from retailers. “Fintechs are very lucrative because they’re typically fast-growing, early-stage companies,” said Kevin Gosschalk, founder and CEO of Arkose Labs. “They have much lower controls than the big banks that have been around for many years on the security side, so it makes them a good target.”.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

NOVEMBER 18, 2021

H for Happy, which features seasonal kitchen, bath and home decor, completes the retailer's goal of introducing at least eight private labels in fiscal 2021.

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ATS 125

Retail Wire

NOVEMBER 18, 2021

Amazon.com has said it will stop accepting Visa cards as payment in the UK because of high fees and is considering ending its partnership with the company on a co-branded credit card in the U.S. “We think Amazon has the edge in this game of chicken – whether customers adopt its own payment system or Visa gives in and lowers its fees, either is a win for the retail giant,” said Laura Hoy, equity analyst at Hargreaves Lansdown.

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ATS 100

Mulesoft

NOVEMBER 18, 2021

Over the last month and a half, MuleSoft Community members have worked tirelessly to create amazing projects for the MuleSoft Hackathon 2021 event. From healthcare to climate change solutions, these submissions showcased our community’s MuleSoft expertise, passion, and creativity. While we wish we could give prizes to every project, we are very excited to announce […].

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Retail Wire

NOVEMBER 18, 2021

Thieves recently broke into a Kroger store in Atlanta and stole copper wiring used to provide electricity to the location. Kroger issued a statement on the incident. “The store is temporarily closed due to a break-in at the store’s electrical facility which resulted in theft of critical wiring, as well as significant damage to the electrical infrastructure that supports the store.” The result of the store closure is that Atlanta now has another food desert, albeit temporary, within its cit

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Location ATS 100

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Retail Dive

NOVEMBER 18, 2021

The retailer posted a solid Q3, but said it doesn't expect to get some orders in at all due to supply chain disruptions.

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Retail Wire

NOVEMBER 18, 2021

Kohl’s posted better-than-expected sales in the third quarter with comps of 15.5 percent, above the 12.7 percent expected by analysts. The retailer raised its sales and earnings forecast with revenues expected to be in the mid-twenties percentage range and margins to increase up to 8.5 percent compared to its previous guidance of 7.6 percent.

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Nvidia

NOVEMBER 18, 2021

You’ve reached your weekly gaming checkpoint. Welcome to a positively packed GFN Thursday. This week delivers a sweet deal for gamers ready to upgrade their PC gaming from the cloud. With any new, paid six-month Priority or GeForce NOW RTX 3080 subscription, members will receive Crysis Remastered for free for a limited time. Gamers and music lovers alike can get hyped for an awesome entertainment experience playing Core this week and visiting the digital world of Oberhasli.

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Retail Wire

NOVEMBER 18, 2021

Macy’s is asking corporate staff to volunteer for shifts in the retailer’s department stores during the holiday season. The company is asking staff to fold clothes and restock merchandise as it seeks t onboard seasonal staff to meet demand.

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning