Wed.May 19, 2021

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Australians’ use of loyalty programs tested during pandemic

Inside Retail

Covid-19 tested many parts of the way Australians interact with the retail industry, and their commitment to loyalty programs was not spared. According to the most recent For Love or Money 2021 report, published by The Point of Loyalty, while 88 per cent of Australians are a part of at least one loyalty program, only 43 per cent actively used them (at least once) in 2021 – a far cry from the 53 per cent recorded in 2018.

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How to Start a Successful Retail Business

Retail Focus

There’s no denying that establishing a retail business is a colossal endeavour, especially for inexperienced entrepreneurs. As simple as the venture’s business model might appear to be, there’s a lot that goes into it than some expect. For this reason, you need to carefully plan and prepare for the undertaking instead of just jumping in headfirst. In this piece, we’ll talk about some practices and tips that should give your enterprise a much better shot at success than it would have had otherwis

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Experience Insiders: Wellbeing as a New Design Dimension for Retail

Retail TouchPoints

During this episode of Experience Insiders, we sit down with Ari Peralta, CEO and Founding Partner of Arigami, and an international award-winning research entrepreneur who works alongside a network of scientists, immersive technologists and designers to develop wellness-led sensory initiatives across a wide range of industries. Join us as we delve into how wellbeing is driving a new design dimension for retail, the emergence of “transformative” spaces, and scientific advancements in sensory desi

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Woolworths starts construction at “next generation” Moorebank DC

Inside Retail

Woolworths Group’s supply chain arm, Primary Connect, has started construction on the supermarket giant’s “next generation” $780 million distribution centre in Moorebank, Western Sydney. The DC promises 75,000 sqm of floor space and will be built with automation in mind, and will sit adjacent to a regional DC which will see construction start later.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Digitized In-Store Shopping Experiences are the Future of Retail Marketing

Retail TouchPoints

In March 2021, U.S. retail sales surged 9.8% , thanks to a third stimulus check and the gradual relaunch of in-store shopping. As more and more people get vaccinated, they will return to brick-and-mortar stores in even greater numbers, and that means retailers need to start preparing for an influx of foot traffic. But don’t expect consumers to abandon the digital shopping experiences they relied on during the pandemic.

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Analysis: Consumers and the new reality

Inside Retail

Globally, a different retail customer has emerged with new behaviours and decision-making criteria. In KPMG’s Responding to consumer trends in the new reality report, our research details findings from 75,000 consumer survey responses taken over four months, from May to September 2020, across 12 countries. The evidence arising from the research points to a rapid shift in how customers view their world: such is the level of change, it demands an equally rapid response from retailers’ approach in

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More Trending

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Retail’s sales bump likely to trail off if wages stay low: NAB

Inside Retail

The normalisation of retail sales continued through April, according to NAB’s Cashless Retail Sales Index, with the department store and household good sectors falling from their pandemic highs. Year-on-year growth hit 23.4 per cent for cashless retail spending in April, NAB found, while month-on-month it grew 3.4 per cent. And, while the bank’s economists remain positive for the upcoming ABS retail sales data, due to be released on Friday, they are becoming increasingly skeptical that retail gr

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Amazon Rolls Out Sweeping Safety Initiative as it Aims to Become ‘Earth’s Safest Place to Work’

Retail TouchPoints

Amazon has announced plans to roll out a far-reaching worker safety program called WorkingWell across its U.S. operations network. The goal of the program — aspects of which have been piloted across the company since 2019 — is to cut recordable incident rates by 50% by 2025. The scope and scale of the initiative make it potentially “the largest experiment in workplace safety culture ever undertaken,” according to CNBC.

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GPT invests $1.3bn in new retail-residential property development

Inside Retail

Property group GPT will construct a $1.28 billion residential tower development near the new Sydney Metro Station on Rouse Hill, according to The Urban Developer. The tower will be 25 storeys, and will include 41,000 square metres of retail space in the Northern Precinct. The new tower will be part of the Rouse Hill Regional Centre Master Plan, which is expected to be completed in 15 years.

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Robotics Provider Creates Academy for Training Retail Associates and Support Vendors

Retail TouchPoints

Alert Innovation will launch a training and career development organization focused on its Alphabot robotics solution, offering interactive programs covering topics including safety, basic operation, troubleshooting, preventive maintenance, overall system management and detailed servicing for experts. The training is designed for retail associates, managers and third-party service providers.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Beacon Lighting expecting profit to almost double in FY21

Inside Retail

Beacon Lighting expects its net full year earnings to hit between $35.5 million to $37.5 million, almost doubling the $20.4 million underlying NPAT the group enjoyed the previous year. According to Beacon, the positive trading momentum the business saw in the beginning of the year continued through the second half, and the current retail conditions have been favourable for the brand.

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Peloton releases software fix for treadmills following massive recall

Retail Wire

Peloton has announced the release of a software fix to help protect young children from injury on its Tread and Tread+ treadmills, which were recently part of a nationwide recall. A new “Tread Lock” features requires a code to be inputted before one of the treadmills can be used and it locks the machines from being used after 45 seconds of inactivity following a class.

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Bangladeshi manufacturer calls out brands for cancelling orders

Inside Retail

The head of one of Bangladesh’s biggest manufacturing firms, Tarasima Apparels, is calling for minimum standards and garment worker protection schemes after retail buyers cancelled orders during the Covid-19 outbreak, which resulted in many garment workers losing their wages. “We saw during Covid that a significant proportion of garment workers faced increased vulnerability due to lack of labour protection and health support because there was no standard benchmark for buyers,” Miran Ali, Tarasim

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Burger King latest chain to enter the chicken fray

Retail Wire

Burger King is launching a new crispy chicken sandwich on June 3, making it the latest in a growing line of fast food restaurant chains, including BK’s sister business Popeyes, competing in the category. The Ch’King is the name of Burger King’s new sandwich and the company is looking to promote trial of the menu item by offering a free Whopper with every purchase.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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‘Not acceptable’: Drakes director exposes rising cost of retail theft

Inside Retail

Drakes Supermarkets is losing around $10 million each year largely due to theft in stores, according to company director John-Paul Drake. Incidents of theft are on the rise with Drakes’ 50+ stores across Queensland and South Australia experiencing shoplifting on a weekly basis. “We have definitely noticed that theft is on the rise, specifically since after Covid, there’s no doubt about that.

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Q&A with Angel Maldonado, CEO, Empathy.co

Retail Focus

Retail Focus recently caught up with Angel Maldonado, CEO of search and discovery platform Empathy.co to discuss the company’s record growth, recent consumer research and discuss retail trends following the Covid-19 pandemic. Angel Maldonado, CEO, Empathy.co. What inspired you to found Empathy.co and why? Two simple ideas. First, the realization that evoking positive feelings in a digital product is the ultimate objective.

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Born global: Deliciou’s journey from bacon seasoning to big business

Inside Retail

Deliciou is making its mark in the Fast Moving Consumer Goods (FMCG) sector. The tagline “Makes anything taste like bacon” encapsulates founder Kjetil (KJ) Hansen’s original dream. Deliciou was born global. The flagship bacon seasoning was birthed from KJ’s kitchen in Melbourne and sold back to friends and family in Europe. “We were able to create the global customer base from very early on, which really made a huge difference in our brand awareness and customer reach.” – KJ.

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Outdoor Wireless Connectivity: A Must Have in the New Normal

Cisco Retail

As more people are getting vaccinated and returning to life outside their homes, many businesses are still accommodating COVID-19 precautions such as social distancing and reduced occupancy levels that will likely be around for some time to come. For many organizations, an expansion of operations to outdoor spaces is not only the natural and safer approach to protecting employees and customers but at times the only way to scale and thrive in profitable ways.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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FTC: Americans lost $80M in cryptocurrency scams

Retail Wire

Jokes may be made about Dogecoin on Saturday Night Live, but what crypto investment scams are doing to American citizens is not funny. The Federal Trade Commission says adults, primarily in their twenties and thirties, who are afraid of missing out on the next big financial thing have proven easy targets for scammers who have stolen about $80 million dollars from investors.

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Safe School Reopening with Hybrid Learning

Cisco Retail

At the onset of the pandemic, school closures affected 1.5 billion students across 191 countries [i]. Overnight, educators had to pivot and introduce new modes of lesson delivery to keep learning alive. We’ve seen education models upended from traditional classroom-based pedagogy to fully online delivery. The pandemic accelerated an unprecedented digital transformation in education.

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Former Brooks Brothers CEO sued for putting personal interests first

Retail Wire

Claudio Del Vecchio, the former chief executive of Brooks Brothers, and his son, Matteo Del Vecchio, who was the company’s chief administrative officer, are being sued by a former investor for putting “their own financial interests ahead of those of the company” and refusing to pursue acquisition deals in 2019 “that would have yielded hundreds of millions of dollars for Brooks Brothers’ shareholders.

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Introducing Device Insights for Cisco SecureX

Cisco Retail

Cisco SecureX: Year 2. It’s hard to believe it’s been nearly a year since we announced the Cisco SecureX platform?at RSA 2020! We set out with the goal to streamline our customers’ operations with increased visibility across their security portfolio, provide out-of-the-box integrations, powerful security analytics, and automated workflows to speed threat detection and response.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Lowe’s posts 1Q sales and earnings gains

Retail Wire

Lowe’s posted a 25.9 percent gain in same-store sales during the first quarter with earnings of $3.21 per share, up from $1.76 last year. Home Depot, Lowe’s larger rival, posted a 31 percent gain in same-store sales during the first quarter.

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The Customer Service Ritual that Takes Place at Every Meeting

Hyken

Every Monday morning – or at least the first day of the week I’m in town – we have a team meeting. We begin each meeting with a ritual. We each share a Moment of Magic with the team. This is simply a positive experience we created for either a customer or team member at Shepard Presentations. It can be as simple as returning a call quickly or stepping in to help in a crisis.

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Americans’ purchases show they are ready to get out of the house

Retail Wire

American consumers are buying products like designer clothing, luggage and teeth whiteners, which is a clear indication that many are looking to get out in public as the COVID-19 threat decreases.

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Fueling Profitable Growth with Lifecycle Management

Cisco Retail

A circle is a universal symbol. The application of a circle is used to safely navigate large cities with round-a-bouts and on/off ramps to major highways. To fuel the world around us with windmills. Its concept is used for fun like a Ferris Wheel at the local fair and the beloved Tootsie Pop sucker. It’s also found in even the most remote locations like Stonehenge, the Great Blue Hole off the shores of Belize, and the Temple of Heaven in Beijing.

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Retails Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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Walmart pushes its pricing advantage with more ‘rollbacks’

Retail Wire

Walmart increased the number of price rollbacks in the first quarter by about 30 percent compared to last year. The retailing giant is looking to push its price advantage at a time when product prices have risen simultaneously with the return of shoppers to stores in bigger numbers.

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Where is Macy's going?

Retail Dive

The department store is on the move, away from the mall, into new merchandise categories — and toward some fierce competition.

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Target’s same-store sales jump 23 percent

Retail Wire

Target posted a 23 percent gain in same-store sales during the first quarter driven, in large part, by a 50 percent jump in online sales. The chain’s profits for the period came in at $2.1 billion compared to $284 million last year. “I think consumer confidence is on the rise as we think about the strength in the economy, certainly the federal aid that’s been distributed and vaccine distribution,” said Target CEO Brian Cornell.

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Get Outta My Streams, Get Into My Car: Aston Martin Designs Immersive Extended Reality Experience for Customers

Nvidia

Legendary car manufacturer Aston Martin is using the latest virtual and mixed reality technologies to drive new experiences for customers and designers. The company has worked with Lenovo to use VR and AR to deliver a unique experience that allowed customers to explore its first luxury SUV, the Aston Martin DBX, without physically being in dealerships or offices.

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.