Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. The spring and early summer was an optimistic time for many consumers who finally emerged from lockdowns looking to refresh their wardrobes and find items suited for smaller local outings during the warmer months. While there were success stories across the industry, three retailers stood out with strong, expectation-topping results: It’s no surprise that Target had another strong quarter, but

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Inside Retail

AUGUST 30, 2021

Harvey Norman has delivered another strong year in spite of the Covid-19 crisis, with total revenue up 15.3 per cent to $9.49 billion, and profit after tax up 75 per cent to $841.4 million. Earnings at the furniture and homewares business also spiked during the year, growing 54 per cent to $1.45 billion, with Harvey Norman’s Board recommending a payout of a fully-franked dividend of 15 cents per share.

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Retail TouchPoints

AUGUST 30, 2021

Gap has acquired Drapr , a virtual apparel try-on application designed to help shoppers find the best clothing size and fit for their personal style and body type. The deal was brokered by Gap’s Strategic Growth Office, a unit that seeks out investments that fuel growth and accelerate new capabilities across Gap’s brands. Gap reported net sales of $4.2 billion in Q2 2021, the highest second-quarter sales in over a decade, up 29% year-over-year and 5% compared to 2019 pre-COVID levels.

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Inside Retail

AUGUST 30, 2021

Mail and logistics firm Australia Post delivered record revenue in FY21 driven by increase e-commerce growth in the retail sector, hitting $8.27 billion. The group’s profit before tax spiked 87.7 per cent to $100.7 million after a disappointing result in FY20, while AP Global, Australia Post’s cross-border e-commerce business, saw revenue increase 90.6 per cent to $429 million.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

AUGUST 30, 2021

I have very vivid memories about Service Merchandise , a now-defunct business with a unique ordering process focused on catalog inventory. For a kid, that kind of business model was the ultimate surprise and delight experience because it was so highly interactive. Don’t remember it? Here’s how it worked. A Little Bit of History. Service Merchandise was a bit more fun than today’s similar IKEA shopping experience because it carried more than mediocre DIY housewares and furniture.

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Inside Retail

AUGUST 30, 2021

US sandal brand Crocs is taking Mosaic Brands’ Rivers to court over a perceived infringement on the trademark of its famous footwear. According to a report in the AFR , Crocs lodged an action against Mosaic Brands in the Federal Court of Australia claiming it has misled and deceived customers by selling ‘fake’ Crocs alongside ‘real’ Crocs, and has “fragrantly disregarded” its trademark to make a profit by using its design.

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Inside Retail

AUGUST 30, 2021

Global furniture and homewares retailer Ikea has expanded its Buy Back & Resell concept into the US with a three-week trial in the Pennsylvania city of Conshohocken in suburban Philadelphia. Ikea piloted the concept in the UK in 2019 before launching two permanent stores in its home market Sweden last year. In Australia, a 10-day campaign last year saw more than 18,000 products returned to stores, but the initiative has not been introduced as a permanent feature yet.

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Retail TouchPoints

AUGUST 30, 2021

IKEA will test its new Buy Back & Resell service at its Conshohocken, Pa. store through Sept. 19, 2021, with plans to expand it to additional U.S. markets in the future. The retailer will purchase gently used, functional and fully assembled IKEA furniture for store credit, and make items available for resale in the store’s AS-IS section. The service, which IKEA plans to eventually make available permanently at all U.S. stores, is part of the retailer’s goal of becoming a circular business by

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Retail Wire

AUGUST 30, 2021

Amazon has cut a deal with buy now-pay later provider Affirm that will give shoppers the option to pay for some larger-priced purchases on a monthly installment plan, making it easier to make purchasing decisions on $50+ items, such as furniture, home goods, electronics and fashion. Presently, the service is being trialed with select customers and is not intended for certain product categories, such as groceries or digital services.

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Inside Retail

AUGUST 30, 2021

Stationery business kikki.K has collapsed into voluntary administration for a second time in less than two years. ASIC records show administrators from global consulting firm Ankura were appointed to the business on August 26, 17 months after the brand collapsed for the first time in March 2020. Kikki.K was founded in Melbourne in 2001 by by Kristina Karlsson and Paul Lacy and once had more than 100 stores , selling its Swedish-inspired notebooks, calendars, planners and gifts.

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ATS 162

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

AUGUST 30, 2021

Retailers are all sizes have gotten used to months-long delays and the complete unavailability of many of the common items they like to keep in stock. The pandemic-related supply chain disruptions have triggered spikes in many consumer prices over the last 18 months and, at this point, economists see reverberations up and down the supply chain that no longer seem like temporary aberrations.

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Inside Retail

AUGUST 30, 2021

The loyalty program landscape is undergoing a major shake-up in Australia right now, as customers are searching beyond traditional points-based systems and looking for better ways of being rewarded. Now, savvy shoppers – and retailers – in Australia are signing up with cashback programs, which are already popular in the US and UK markets, where they are experiencing up to seven times the online penetration we have in Australia. .

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Retail Wire

AUGUST 30, 2021

Hurricane Ida tore through southern Louisiana yesterday carrying winds of 120 – 150+ miles per hour and knocking out power for over 1 million residents. Big box retailers such as Walmart and Home Depot monitored the situation from emergency operations centers and have made preparations to offer assistance. “More than 250 associates from the company’s?

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Inside Retail

AUGUST 30, 2021

More than halfway through 2021, TikTok is no longer the exclusive domain of trendy teens: it’s a powerful influencer marketing tool that more and more brands are using to drive conversation and connect with consumers. Known for propelling users to instant stardom, TikTok has also proven it can create hit products practically overnight. In the past year, retailers have sold out of offerings ranging from sculpting leggings to feta cheese after these items went viral on the platform.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

AUGUST 30, 2021

Management at the Bojangles chicken and biscuit chain say they are closing all their restaurants on August 30 and September 13 to give employees a chance for some R&R, explaining that the unpaid days off are “in response to industry wide labor shortages and other stresses put on its employees who’ve worked hard through the pandemic.”.

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Inside Retail

AUGUST 30, 2021

Inside Retail Asia launched its inaugural list of Asia’s Coolest Retailers earlier this month, highlighting the creative retail businesses that are disrupting their categories. The 20-strong list pinpoints those with their finger on the pulse, constantly innovating, driving connections with a passionate consumer base and supporting their local industry.

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Retail Wire

AUGUST 30, 2021

The lawsuit, filed Friday by the city of Chicago against the two major food-delivery platforms, make a number of allegations —some jointly and some particular to each service — that the companies used “unfair and deceptive tactic to take advantage of restaurants and consumers who were struggling to stay afloat” during the pandemic. Among other offenses, Chicago Mayor Lori E.

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Consumer 130

Inside Retail

AUGUST 30, 2021

Best-known for its voluminous dresses and logo t-shirts, Sydney-based designer fashion brand Aje has quietly dabbled in the athleisure space for years. But when people started wearing leggings and tracksuits 24/7 during Covid-19 lockdowns, Aje co-founder and CEO Adrian Norris spotted an opportunity to expand the brand’s offering. In May, Aje launched Aje Athletica, a true performance sportswear brand, which sells sports bras, exercise tights and shorts, outerwear and everything in between.

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Visual Merchandising Fashion Planning Location 130

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Cisco Retail

AUGUST 30, 2021

Cisco Catalyst 9104 in landscape orientation on second story roof. Cisco recently asked me to test out a new access point/antenna combination called the Cisco Catalyst 9104 Stadium Antenna. I agreed but I was not at all prepared for what I was about to receive! To make a long story short—these things came on a pallet. They are huge, and for good reason.

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Outdoor Management ATS 144

Inside Retail

AUGUST 30, 2021

Did you know that 88 per cent of the time we are on our smartphones, we’re using apps? And in Australia, shopping apps are among the top five most used. Between social networking, direct messaging, and entertainment/video platforms, shopping is on our mind a lot of the time. When we crave a fashion fix but need an alternative to social media, fashion publications, e-commerce websites, and streaming platforms, a mobile app might be the fashion distraction you’re after.

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Fashion Shopping Location ATS 130

Cisco Retail

AUGUST 30, 2021

Recently one of the big-three consumer credit bureaus fixed an issue that allowed an ordinary user to obtain the credit score of tens of millions of Americans just by providing their name and mailing address. The connective tissue making this data exposure possible was an Application Programming Interface or API. An API enables two pieces of software to communicate with each other.

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Retail Wire

AUGUST 30, 2021

During a five-year period, Shopee succeeded in overcoming rivals backed by China’s Alibaba and Japan’s SoftBank to become the favored e-commerce app in Southeast Asia. The marketplace, owned by Sea, wins over customers with a unique marketing twist: shoppers play simple in-app games to compete for money-saving coupons. Shopee moved into the Brazil market at an opportune time, capturing the attention of quarantined consumers during the pandemic, and has since become the country’

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Marketing Consumer Shopping ATS 100

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Cisco Retail

AUGUST 30, 2021

Today’s cloud strategies center around a hybrid model with technology leaders looking for solutions to efficiently and to securely support a mix of traditional and cloud native applications and simplify operations across a complex and distributed multi-domain ecosystem for hybrid work. At Cisco, we believe a successful hybrid cloud strategy requires three essential components: a hyperconverged infrastructure (HCI) stack that provides a scale-out compute-storage foundation with a cloud-like opera

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Retail Wire

AUGUST 30, 2021

IKEA says it will first give shoppers at its Conshohocken, PA, store the opportunity to sell their good condition furniture back to the chain for store credit before launching the furniture buyback and resale program nationwide in the U.S. IKEA has reportedly had success with the service in the UK and other countries and sees it as a part its commitment to transform the chain into a more “climate positive” business by 2030.

ATS 100

ATS 100

Cisco Retail

AUGUST 30, 2021

Think for a minute about how cold it gets in northern Canada. Now think about how slowly liquids flow at -40 degrees. At this temperature, pipeline liquids can get so thick that they stop flowing. Getting these pipeline systems operational again after a shutdown has a massive operational cost associated with it. Remote Pipeline Heater Example. In the last few months I’ve had the opportunity to connect with Pygo in northern Canada.

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Management ATS 122

Retail Wire

AUGUST 30, 2021

At the onset of the COVID-19 pandemic in early 2020, McDonald’s made the decision to close almost all indoor seating at its U.S. restaurants. By July of this year, the fast-feeder was well on its way back to relative normalcy, having reopened nearly 70 percent of locations, but according to internal documents acquired by Reuters, management is telling franchisees that they may need to take steps to close again in areas where the Delta variant is surging.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Retail Dive

AUGUST 30, 2021

Burlington, Ross and TJX are usually isolated from macro headwinds, but are dealing with rising freight costs, supply chain issues and unknowns.

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Retail Wire

AUGUST 30, 2021

Marks & Spencer stores prided themselves on offering a full range of apparel to its British clientele, from casual to formal, but today only 110 of the chain’s 254 stores have men’s suits on their racks and it appears likely the trend will outlive the pandemic. According to Kantar, only two million men’s suits were sold in the UK in the last year, compared to five million a decade ago.

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Retail Dive

AUGUST 30, 2021

The furniture company, which already offers buyback and resale elsewhere, is testing the services in suburban Philadelphia for a limited time.

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Retail Wire

AUGUST 30, 2021

Tim Cook will almost definitely stick around until 2025 when he’s due for a 1 million share payout, and possibly a bit longer, if he’s not yet satisfied with the rollout of one more major product category (AR/VR glasses?), but given that he’ll be in his mid-60’s by then, most speculate that he’ll turn over the helm to a new CEO.

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning