Mon.Feb 06, 2023

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EuroShop 2023 Preview

Retail Focus

EuroShop 2023 is set to be more important than ever as the global retail industry looks to recover from the effects of the pandemic. Taking place in Düsseldorf from 26 February to 2 March, EuroShop will provide a platform for over 1,700 exhibitors from 56 nations to showcase their latest developments and innovations in the retail industry. EuroShop will showcase innovative solutions from exhibitors designed to help retailers adapt to the changing customer habits and needs.

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Amazon Temporarily Halts Brick-and-Mortar Grocery Expansion Amid Overall Sales Growth

Retail TouchPoints

Amazon has paused expansion of its Amazon Fresh supermarkets and Amazon Go checkout-free convenience stores, CEO Andy Jassy told investors on an earnings call. The ecommerce giant is searching for a “format that we think resonates with customers,” with “differentiation and economic value that we like.” Despite this temporary setback, Jassy expects the company to find what it’s looking for in 2023.

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How Sgt Puppa aims to take a bite out of the booming pet industry

Inside Retail

For more than 10 years, Eloise Monaghan and Florian Semanaz had a successful creative partnership at Honey Birdette, designing the products and experiential retail stores that helped turn the luxury lingerie label into a powerhouse brand, which Playboy bought for $443 million in 2021. Now, less than a year after exiting the business , they have reunited and are looking to take a big bite out of the US$150 billion global pet care industry with the launch of Sgt Puppa, a fashion and lifestyle bra

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JCPenney Names New Transformation and Strategy Officer

Retail TouchPoints

JCPenney has appointed Keith Melker as its new Chief Strategy and Transformation Officer. Key areas of focus will include driving profitable consumer traffic, enhancing inventory management, further advancing digital growth and evolving the value delivery model. Keith Melker Melker’s most recent position was CEO of Wehner Multifamily, a Texas-based property management company.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Why JB Hi-Fi’s ‘homemade’ branding is a genius move

Inside Retail

If I had to sum JB Hi-Fi up in five points, I would say the following: $9.23 billion in sales 200 stores Australia’s seventh-strongest brand 7,000 team members Handwritten signs There’s seemingly an odd one out on that list. But it has helped JB Hi-Fi build a distinctive, highly successful and well-loved brand. Yep, it’s handwritten signs. At face value, handwritten signs feel like cost-cutting.

Marketing 200
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Kate Spade Launches Resale Program to Mark 30th Anniversary

Retail TouchPoints

kate spade new york has partnered with ThredUP to launch the “Pre-Loved” resale program as part of its 30th anniversary push and amid broader initiatives to encourage customers to embrace more circular shopping habits. kate spade new york customers can now shop secondhand products directly through katespade.thredup.com and resell select fashion items from any eligible brand for kate spade shopping credit.

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Retailers: Are You Using Delivery Personas to Improve Financial Performance and Customer Loyalty?

Retail TouchPoints

Successful retailers have put a lot of effort over the years into understanding their customers’ buying personas. They know that their customers are not monolithic. By catering to their unique characteristics during the buying process, retailers maximize revenue and customer loyalty. Unfortunately, when it comes to home delivery, most retailers treat customers monolithically and miss the opportunity to use delivery persona concepts that can lower delivery costs, increase revenue and improve cust

Consumer 147
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Cettire sales surge in December half, even higher in January

Inside Retail

Australian-listed global luxury online retailer Cettire has revealed an “exceptional half” for the business as it continues to grow rapidly while delivering significant profitability. For the six months to December 31, sales grew 65 per cent to $187.7 million while tax-paid profit reached $8 million. And demand remained strong through January when sales increased by more than 80 per cent year on year.

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Akeneo’s Product Information Management Solution Now Available on SAP® Store

Retail Focus

Akeneo , the global leader in product experience management (PXM) and product information management, announced that its Akeneo Product Information Management (PIM) solution is now available on SAP® Store , the online marketplace for SAP and partner offerings. Akeneo PIM, which helps improve product content contextualization and simplifies catalogue management serving multiple channels and geographies through a flexible and intuitive platform, is built on the SAP Business Technology Platform

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“Incredibly proud”: Inside Vicinity Centres’ iconic QVB rebrand

Inside Retail

For the next month or so, Vicinity Centres is rebranding Sydney’s iconic Queen Victoria Building in honour of the upcoming WorldPride festival. The retail centre will be renamed each week to reflect five powerful people in the Australian LGBTQI+ community: Ken Davis, who convened the Gay Solidarity Group in 1978 and helped kick off Australia’s first Mardi Gras; Independent Sydney MP Alex Greenwich and ally Janine Middleton AM, who co-chaired Australian Equality and fought for marriage equality;

Marketing 130
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Nestlé plans more price hikes

Retail Wire

Nestlé CEO Mark Schneider said the consumer packaged goods giant will continue to raise prices in 2023 to offset higher production costs that it has not yet fully passed on to consumers.

Planning 130
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How click and collect lockers enhance CX, streamline operations

Inside Retail

In today’s fast-paced world, convenience is the key in retail, which includes giving customers the option to shop online, collect, and return their orders in-store. Enter Groundfloor C lick -and-Collect lockers. These innovative solutions are quickly gaining popularity in the retail environment and for good reason. Using technology to improve customer experience Groundfloor Click -and-Collect lockers offer customers a convenient and efficient way to pick up their online orders.

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Dollar stores vie for greater share of the grocery market

Retail Wire

Dollar stores have increased their emphasis on consumables in recent years, and consumers looking to stretch their food dollars are increasingly shopping at Dollar General and Family Dollar. More than 20 percent of consumers currently buy groceries in dollar stores, according to Foresight.

Marketing 130
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Openpay collapses as economic reality hits Australian BNPL players

Inside Retail

Australian buy now, pay later (BNPL) player Openpay has fallen into receivership, becoming the first major local player to buckle in 2023. On Monday, restructuring firm McGrathNicols announced it was tapped to handle Openpay’s operations, with Barry Kogan, Jonathan Henry, and Rob Smith appointed as joint receivers and managers. The trio will “work closely with Openpay’s employees, merchants, and customers to urgently determine the strategy for the business,” the firm said in a statement.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Think Omnichannel to Help Your Business—and Your Shoppers—Succeed

Wiser

For most retailers, the ultimate goal is creating a seamless shopping experience for consumers. What does this mean today? A shopping experience that spans channels, allowing customers to engage with a brand online, in-store, and in between. According to Commbox , 90 percent of consumers use multiple channels when making purchases. Furthermore, 75 percent of consumers say that they now expect to be interacted with across multiple channels, be it by phone, email, social media, or in person.

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RBA raises cash rate for the ninth month in a row – will it be the last?

Inside Retail

In a widely anticipated move, The Reserve Bank raised the official cash rate by another 25 basis points today, taking the rate to 3.35 per cent – the highest in a decade and the ninth successive monthly increase. Experts say January’s retail sales data will help determine whether another rate rise will follow at the same time next month. However at least one finance industry spokesperson said the sector is already preparing for a reduction in interest rates on the horizon.

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Bob Born, the confectioner behind Peeps, has died

Retail Wire

Bob Born, who grew Peeps into a national phenomenon, has died at 98. Mr. Born led the company, Just Born Quality Confections, for 30 years after succeeding his father. His Son, Ross, succeeded him.

ATS 100
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Cettire sales surge in December half, even higher in January

Inside Retail

Australian-listed global luxury online retailer Cettire has revealed an “exceptional half” for the business as it continues to grow rapidly while delivering significant profitability. For the six months to December 31, sales grew 65 per cent to $187.7 million while tax-paid profit reached $8 million. And demand remained strong through January when sales increased by more than 80 per cent year on year.

Marketing 130
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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Amazon and Mark Cuban take generic route to shake up Rx market

Retail Wire

Amazon.com’s new $5-a-month prescription drug plan is centered on generics. Mark Cuban’s Cost Plus Drug Co. is also focused on the sale of generics and cuts out middlemen suppliers who drive up the cost of these drugs.

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Akeneo’s Product Information Management Solution Now Available on SAP® Store

365 Retail

Akeneo , the global leader in product experience management (PXM) and product information management, announced that its Akeneo Product Information Management (PIM) solution is now available on SAP® Store , the online marketplace for SAP and partner offerings. Akeneo PIM, which helps improve product content contextualization and simplifies catalogue management serving multiple channels and geographies through a flexible and intuitive platform, is built on the SAP Business Technology Platform

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Retailers push vendors for price cuts that may not make their way to consumers

Retail Wire

Retailers are actively pushing product vendors to lower their prices, although it’s not clear if they will pass those decreases along, should they be successful. Many consumers will view stable prices as a win in the fight against inflation.

Consumer 100
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Amazing Business Radio: Scot Pickerill

Hyken

Top Takeaways: Continuous improvement means identifying friction points and reaching out to every department involved in the process to develop a plan to correct the issue and keep it from happening in the future. Look at the entire customer journey to determine the possible friction points and proactively make it better behind the scenes to create a seamless customer experience.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Cracker Barrel is for lovers this Valentine’s Day

Retail Wire

Cracker Barrel said it will give away free meals for a year to up to five lucky couples who get engaged in its restaurants this Valentine’s Day. Those not intending to pop the question can get a free dessert with the purchase of two entrees.

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3 ways retails organizations can advance their DEI strategy

Retail Dive

Advancing diversity is key for companies that want to succeed but many have a long way to go. Seramount shares three things that retail organizations can do when developing a DEI strategy.

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Higher frontline pay doesn’t end retailers’ need to automate

Retail Wire

A tight job market and rising inflation put retail industry employers in a position where they needed to raise wages to remain competitive. Higher wages are good for frontline associates but the reality is that retailers are still dealing with workforce shortfalls and high costs, necessitating the need to look for automated solutions.

Marketing 100
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Clerkenwell Design Week announces new partnership for scaled up return to EC1

A1 Retail

Clerkenwell Design Week (CDW), the UK’s leading design festival, returns to London between 23 – 25 May 2023 – with a stronger-than-ever programme including the exciting addition of Design London. “With the global design community descending on London in May, Clerkenwell Design Week is the perfect new home for Design London,” says Marlon Cera-Marle, Design Division Director of Media 10.

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Retails Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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Why Do People Shoplift? 5 Reasons and How To Prevent It

Shopify

Why do people shoplift? Find out some common shoplifting traits, learn how to curb them, and discover the tools you need to implement a loss-prevention policy for your store.

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Co-op ‘clicks’ with PayPal to offer additional simple, safe and secure digital payment choice for shoppers

A1 Retail

Co-op has ‘clicked’ with digital payment provider, PayPal, to offer additional choice for shoppers to make simple, safe and secure purchases of groceries through the convenience retailer’s online shop. PayPal is now available for shoppers as a payment option for purchases of online home delivery orders and click and collect via Co-op’s online shop – shop.coop.co.uk – enabling shoppers to buy online and pay for their purchase with PayPal quickly and easily, without having to enter their

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Marcus & Millichap Brokers $36.5 Million Sale of Shopping Center in Metro Philadelphia

Shopping Center

Marlton, N.J. — Marcus & Millichap’s Institutional Property Advisors (IPA) has brokered the sale of The View at Marlton, a 91,000-square-foot shopping center located in Marlton, roughly 18 miles east of downtown Philadelphia. Paramount Realty Services acquired the property, which… The post Marcus & Millichap Brokers $36.5 Million Sale of Shopping Center in Metro Philadelphia appeared first on Shopping Center Business.

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‘The music has stopped’: A look at venture capital in retail

Retail Dive

VC funding in retail declined in 2022, and a slew of layoffs in 2023 paints a bleak picture. But it could just signal a return to normal.

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.