Tue.Jun 28, 2022

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Retailers: Leverage Customer Data to Navigate Lower Spending Due to Inflation

Retail TouchPoints

The global financial shocks that started in 2020 have accelerated in 2022, with causes ranging from Russia’s invasion of Ukraine to recurring COVID-19 outbreaks and ongoing supply chain challenges. The latest issue is inflation, which is running at a 40-year high in the U.S., forcing retailers to grapple with remaining relevant to increasingly price-sensitive consumers.

Consumer 290
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Inflation helps fuel strong Australian retail sales in May

Inside Retail

Seasonally adjusted Australian retail sales grew in May by 10.4 per cent year on year according to data released by the Australian Bureau of Statistics (ABS). Department stores saw the strongest growth at 5.1 per cent followed by cafes, restaurants and food handling at 1.8 per cent and 0.8 per cent respectively. Sales of household goods rose at 0.4 per cent while other retailing registered a 1.5 per cent increase.

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Citing ‘Market Instability,’ Walgreens Decides Not to Sell UK Retailer Boots

Retail TouchPoints

Walgreens Boost Alliance (WBA) has decided not sell its Boots and No7 Beauty Company businesses, keeping the combined company intact for now. The company had announced that it was exploring strategic alternatives for the UK-based businesses in January 2022 as it turned its attentions to “focusing our portfolio, optimizing our capital allocation and accelerating our transformation to healthcare.”.

Marketing 278
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Uber, TWU set the bar for gig workers in landmark pact

Inside Retail

Months of negotiations between Uber Australia and the Transport Workers Union (TWU) have resulted in a landmark agreement for the gig-worker economy revealed today. The two parties have agreed on minimum standards and benefits for drivers working for both the ride-hailing service and the UberEats delivery service. This is the first time a platform company in Australia has struck a deal with a union across both the rideshare and food delivery industries and is the result of months of detailed dis

ATS 246
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Pop-In@Nordstrom Designs its First Home-Focused Concept With Parachute

Retail TouchPoints

The Pop In@Nordstrom concept has entered the interiors space with Parachute at nine Nordstrom locations throughout the U.S. and Canada. The Pop-In@Nordstrom Welcomes Parachute partnership features Parachute items such as towels, textured rugs, linens, quilts, bedding, decorative pillows, robes and loungewear that speak to a more mindful consumer. “We wanted to create an immersive shopping experience that mimics not only one of our brick-and-mortar stores, but also a home,” said Ariel Kaye, Found

Location 274
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How Country Road dials up personalisation with free digital gifting service

Inside Retail

Iconic Australian retailer Country Road has taken an innovative tech-led approach to maximising gift sales. Launching late last year, every customer purchasing items online as gifts can guarantee the gift can be revealed to the recipient in time for the big day, thanks to the very latest instant digital gifting technology provided by Gift Flick. Gift Flick is an e-commerce plug-in that enables consumers to virtually send any product or gift voucher in an e-tailer’s store.

More Trending

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WA shoe chain Bstore makes first interstate move, into NSW

Inside Retail

Western Australian shoe retailer Bstore is set to open its first flagship store in Chatswood Chase, Sydney on Friday (July 1). The 70sqm store boasts a range of international brands including Birkenstock, FitFlop, Frankie 4, Blundstone and Hunter offering style, comfort and quality to customers. Mike Edmiston, Bstore’s founder, said: “Since the pandemic, comfort has become shoppers’ main priority, and Australians have really taken to the innovation and functionality behind the produc

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Madison Reed Names New Marketing and Digital Chiefs

Retail TouchPoints

Hair color retailer Madison Reed is strengthening its C-suite with two new appointments. Brad Lande-Shannon has joined the company as Chief Marketing Officer (CMO) and Tyler Wozny has been promoted to the post of Chief Digital Officer. Madison Reed, which announced $33 million in new funding in April 2022 , began as an online-only DTC company but has expansive omnichannel ambitions.

Marketing 261
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Shopper Marketing Weekly Snacks #12

Tokinomo

Campaign scoop. Gold Lions. The Cannes Lions International Festival of Creativity took place just a few days ago and Ogilvy managed to receive 5 Cannes Gold Lions. One of those Gold Lions was awarded for a campaign with a simple, yet powerful message: the toxicity of social media. The campaign, Reverse Selfie , for Dove showed the negative impact of social media and retouching photos.

Marketing 198
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Pride in London pop-up opens their doors on Foubert’s Place

Retail Focus

Shaftesbury has announced that the Pride in London pop-up has opened their doors on F oube r t ’ s Place marking the 50 year anniversary of Pride. The pop-up offers a safe space for London’s LGBT+ community, and is located at 15-17 F oube r t ’ s Place, London, W1F 7QB – just off Carnaby Street – open through 3 July, 2022. Brian Bickell, CEO at Shaftesbury says “We are delighted to welcome the Pride in London pop-up to Carnaby to mark their 50th anniversary.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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7 Ways to Drive Retail Growth as Inflation Peaks in the US

Intelligence Node

The ongoing Russia-Ukrain war, supply chain issues, surging demand, rising production costs, and the disruption caused by COVID-19 have all contributed to the inflation that has hit the US market. The post 7 Ways to Drive Retail Growth as Inflation Peaks in the US appeared first on Blog.

Marketing 189
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Carvela and Mint Velvet choose St David’s Cardiff for regional debuts

Retail Focus

Landsec , part of The St David’s Partnership, has today announced the signing of two premium fashion retailers for regional debuts. Carvela , the women’s footwear and accessories specialist, and international women’s fashion label Mint Velvet , are both set to open at St David’s Cardiff later this year. . Spanning 2,130 sq ft on the Grand Arcade, Carvela’s first standalone Welsh boutique will feature its unique ranges of shoes, bags, and accessories.

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Collins Foods’ sales rebound as Europe reopens

Inside Retail

Listed fast-food chain operator Collins Foods has reported positive same-store sales growth across both its European and Australian markets despite a turbulent economic climate. The company’s Taco Bell and KFC franchisees in Australia achieved revenue growth of 11 per cent to $1.2 billion with KFC Australia delivering $955.5 million, up 6.1 per cent.

Planning 130
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Goldsmiths unveils its Bluewater Showroom

Retail Focus

Goldsmiths, one of the UK’s leading luxury watch and jewellery retailers and part of the Watches of Switzerland Group, opened its latest new luxury concept showroom at Bluewater Shopping Centre in Kent, on Friday 24th June. Bluewater is one of the largest shopping centres in Europe, outside of London. The new Goldsmiths showroom boasts a fresh interior concept, as well as a line-up of luxury timepieces and fine-jewellery brands, creating retail environment of the future—embracing a modern and re

Shopping 182
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Inside Chemist Warehouse’s surprising new luxury brand, Ultra Beauty

Inside Retail

Across Australia a new set of beauty destinations have silently started popping up, bringing premium products to customers in a place they likely didn’t expect. Far from the glamour of a high-end shopping mall, Chemist Warehouse’s new brand Ultra Beauty is quietly extending the discount pharmacy’s hold on pharmaceuticals, health and beauty into the glitzy end of the spectrum.

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Shopper Behavior – Don’t always believe what you read in secondary data sources

Mike Anthony

Articles and secondary reports are a critical part of any journey to get a better understanding of shopper behavior. This is true for everyone, but especially true if your shopper research budget is small or non-existent. Many of us have to rely on secondary data, found in reports discovered in our LinkedIn feed. But in my experience, some of what is shared is inaccurate or misleading.

Checkout 130
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Miniso’s “good quality with low price” mantra takes off in Southeast Asia

Inside Retail

Japanese discount giant Miniso’s Southeast Asian expansion seems to be on the right track. It recently introduced a brand new store format, with its first flagship store in Selangor, Malaysia. The 684.6sqm retail space is located in Setia City Mall, one of the largest shopping complexes in Shah Alam. Miniso 3.0, the new store concept, is being touted as a family-friendly shopping experience, featuring a new toy section, with licensed products from well-known brands and Miniso’s own mini family c

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The Online Bingo Blueprint for Virtual Retail Events

Retail Focus

If you work in retail marketing, you are probably already familiar with the concept of virtual retail events. These are online-only events (that may be broadcast from your in-store location) designed to publicise a sale, launch a new product, or increase customer retention. Of course, throwing a successful virtual retail event is often easier said than done.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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The end of Roe v. Wade is already impacting US retailers. Here’s how

Inside Retail

Abortion is often described as a deeply personal choice, but in the US, where most people receive health insurance through their job, it has just become a business issue, after the Supreme Court overturned Roe v. Wade on Friday. The ruling means that the right to an abortion is no longer protected under the US Constitution and states now have the power to significantly restrict or completely ban abortion services.

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Could more immigrants save the retail sector?

Retail Focus

The global retail sector has faced several serious challenges in recent years, but could the introduction of more immigrants help to solve the most important issues? By looking at a few examples from around the world, we can see how immigrants are often a crucial part of the retail workforce. . A Look at the Current Situation. Recent news reports from Australia suggest that some of the biggest retail companies there are on the brink of complete financial collapse.

Shopping 130
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Labor contracts enable associates to defend themselves

Retail Wire

Associates that have sought to defend themselves or others when physical attacks took place in stores often found themselves unemployed afterward. Labor unions are now negotiating self-defense rules into new deals as attacks against associates have jumped since the novel coronavirus pandemic began in the U.S.

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Battersea Power Station unveils the newly restored Control Room A ahead of the Grade II listed building’s grand opening this Autumn

Retail Focus

Battersea Power Station has today unveiled the first images of its newly restored Control Room A, ahead of the Grade II* listed building’s opening this Autumn. Accessed through the Directors’ Entrance to the south of the building with its bronze doors adorned with sculptural panels depicting a personification of energy, Control Room A is poised to become a unique events space within the historic Power Station.

Shopping 130
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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CVS, Rite Aid and Walmart among pharmacies limiting Plan B pill purchases

Retail Wire

The Plan B emergency contraceptive is in short supply following the decision last week by the U.S. Supreme Court to strike down Rowe v. Wade and end the guaranteed right of women to abortion. Planned Parenthood has advised women against stocking up on emergency contraceptives since the medicines have limited shelf lives.

Planning 130
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How Amazon’s debut fashion store takes online personalisation offline

Inside Retail

Amazon’s new store brings together the company’s best technological features, including machine learning and cloud computing, to offer a highly curated shopping experience. Combined with smart screens, Internet of Things technology and the convenience Amazon is known for, Amazon Style aims to be the future of shopping, realised. Situated in The Americana at Brand shopping mall in Glendale, California, the huge space is part retail store, part warehouse.

Fashion 130
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Survey: Digital Workplaces Help Frontline Teams Look Beyond the “Big Quit”

Retail Focus

YOOBIC , the digital workplace leader, today announced the publication of the 2022 State of the Frontline Employee Experience survey — a major global report offering unique insights into the challenges facing retail and hospitality workers and their employers in an era of COVID-19, labour shortages, supply chain disruptions, and economic uncertainty.

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Deployment Options Expand with New Cisco DNA Center Virtual Appliance

Cisco Retail

Virtualization technology has changed the world of IT and enabled cloud computing. It has also been embraced by Cisco customers due to its flexibility and cost benefits. That demand is behind our recent announcement at Cisco Live of the Cisco DNA Center Virtual Appliance, which gives customers new deployment options for our network controller, whether deployed within the company data center or in public and private clouds.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Spa Owner Pleads Guilty on Payroll Tax Fraud Charges

Small Biz Trends

A business owner in Brookville, New York, has pleaded guilty to willfully failing to collect and pay over employment taxes to the IRS. Spa Owner Pleads Guilty on Payroll Tax Fraud Charges. Court documents show that Sung Soo Chon, known as Steve Chon, oversaw the daily operations of two spas and their related businesses. 63-year-old Chon was the CEO, president and majority owner of Spa Castle Queens in College Point, New York, and Spa Castle Texas, in Carrolton, Texas.

Returns 139
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How to Invest in Middle Mile Networks to Bridge the Digital Divide

Cisco Retail

We are in an unprecedented moment in time. $100B in Federal and State funding is available to broadband providers to help bridge the digital divide. Local networks, which provide high-speed broadband access to communities, need to connect with regional and national networks. Enabling that connectivity is middle mile networks which ensure reliable high-speed broadband to those communities.

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Patrick Palmer on How to Successfully Start a Business in a Small Town

Small Biz Trends

Many entrepreneurs dream of reaching millions with their product or service, but what if your customer base is only a few thousand? Patrick Palmer successfully runs his small business, The Computer Guy, in a town with less than 5,000 people. Here he is with Shawn Hessinger, Executive Editor for Small Business Trends, on this latest edition of Small Biz in :15, to tell us more about how to successfully start a small business in a small town.

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COVID has left millions feeling down

Retail Wire

Forty-five percent of people have not felt truly happy since early 2020, according to the Oracle Happiness Report. The survey of more than 12,000 consumers and business leaders around the world found that 88 percent are looking for new adventures to cheer them up.

Consumer 100
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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.