Fri.Jan 14, 2022

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Omnichannel Fulfillment, BNPL and Social Commerce Contributed to Holiday 2021’s Digital Success

Retail TouchPoints

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 trillion , up from $1.1 trillion in 2020, while U.S. sales reached $257 billion , up from $236 billion , according to data from Salesforce. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo.

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Abercrombie and Fitch turns to its employees in a new brand activation

Retail Focus

Abercrombie & Fitch has turned to its employees to share their new experiences in a new brand activation aimed at “officially reintroducing” the retailer to its customers. The ‘Abercrombie Today’ campaign aims to renew the retailer’s commitment to inclusivity by creating a sense of belonging by reaffirming its brand purpose, which is that “every day should feel as exceptional as the start of a long weekend: comfortable, confident, stress-free – together”.

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Lululemon, Trader Joe’s, H-E-B Among Retailers Named as Best Places to Work

Retail TouchPoints

Amidst historic turmoil in the labor market, a number of retailers have made the list of Best Places to Work, put out annually by Glassdoor. Lululemon was the only retailer to rank among the top 25 employers at #9, an interesting juxtaposition to the other headlines in which the retailer has featured recently, which have involved patent infringement disputes with both Nike and Peloton.

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Armourcoat® exhibiting at The Surface Design Show in February 2022.

Retail Focus

Decorative surface finishes specialists Armourcoat will be exhibiting at The Surface Design Show in February 2022, a must-visit event for architects, designers and specifiers looking to explore the best in surface material innovation. Now in its seventeenth year and held at Islington’s Business Design Centre, the show will have a strong focus on sustainability with more than 150 exhibiting companies and organisations displaying the widest range of surface materials and designs, not just from the

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Checkout Solution Provider Bolt Raises $355 Million

Retail TouchPoints

Bolt raised $355 million in its Series E funding round, bringing the checkout and shopper network solution provider’s funding total to nearly $1 billion. Lead investors include funds and accounts managed by BlackRock, with participation from Schonfeld, Invus Opportunities, H.I.G. Growth and CE Innovation Capital. “Since Bolt’s founding, we’ve relentlessly focused on improving the online purchasing experience,” said Ryan Breslow, Founder and CEO of Bolt in a statement.

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Sustainable Bust Forms made in Spain

Retail Focus

Sempere Mannequins is a leading company in the production of mannequins in. Spain since 1957. Sustainability has always been at the core of the company, its latest contribution is a collection of sustainable bust forms made with circular material that is infinitely recyclable. 100% recycled & recyclable bust forms. These Made In Spain bust forms collection represents a sustainable solution as it is. made with ResisTek (PE), a circular material infinitely recyclable and very resistant.

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From small to medium: the hottest tips for making your business grow

Inside Retail

Growing your business in today’s competitive landscape can be tough. The e-commerce industry is a jungle, and it can be hard to understand what tools, platforms and partners are right for your business. Despite the complexity, there are actually many ways to grow your business today without breaking the bank, so long as you have the right strategy in place. .

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Omicron-connected staffing shortages lead CVS and Walgreens to close on weekends

Retail Wire

CVS and Walgreens have made the tough decision to close some stores on the weekends as the Omicron variant has left them with too few staff to keep them open. “The ongoing labor shortage, combined with the surge of Covid-19 cases, has resulted in isolated instances in which we’ve had to adjust operating hours or temporarily close a limited number of stores,” said a Walgreens spokesperson.

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There is no substitute for a CISO…or is there?

Cisco Retail

You haven’t had an uninterrupted vacation in years, your presentation at the last board meeting fell short, and it’s hard for you to imagine how the organization would function without you at the helm. These are all very real situations for today’s CISO. With the shortage of resources, it has never been harder to resource all the functions of an effective security team.

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Baby food startup Yumi gets backing from female investors

Retail Wire

Yumi raised $67 million in Series B funding last month. The baby food startup, which was founded by Angela Sutherland and Evelyn Rusli, is focused on creating opportunities for women, including those who invest in the company. Female investors receive a 20 discount on their shares. “Having more women investors is wonderful for us because it expands our network, and the whole goal is to get more women involved in venture capital,” said Yumi CFO Sarah Marie Martin.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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The time to transform manufacturing was yesterday, and sustainability has a NEW meaning.

Cisco Retail

Because of massive turnover in workforces, a renewed focus on employee safety, and negative impacts on customer loyalty and satisfaction, manufacturers have built new business models to service their customers. They’ve deployed new hybrid workplace models and renewed their focus on the Circular Economy. Because of this, sustainability’s new meaning in the Manufacturing industry is maintaining its position in the marketplace.

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Bosses give workers pay raises

Retail Wire

Companies have increased salaries an average of 3.4 percent heading into 2022, a bump from the 2.8 percent they handed out in 2021, according to a new survey from Willis Towers Watson. “There’s a great reprioritization of work, rewards and careers underway, and it’s putting significant pressure on compensation programs for many employers,” said Catherine Hartmann, North America rewards practice leader at Willis Towers Watson.

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From Imagination to Animation, How an Omniverse Creator Makes Films Virtually

Nvidia

Editor’s note: This post is one in a series that features individual creators and developers who use NVIDIA Omniverse to boost their artistic processes. Jae Solina. Growing up in the Philippines, award-winning filmmaker Jae Solina says he turned to movies for a reminder that the world was much larger than himself and his homeland. He started the popular YouTube channel JSFILMZ a decade ago as a way to share home videos he made for fun.

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Omicron surge causing companies to rethink retail convention

Retail Wire

Target and other companies are choosing to skip the National Retail Federation’s Show in New York this weekend as the Omicron variant has been spiking in the local area and other parts of the country. Executives from Best Buy, Chewy and Walmart are still planning on attending the conference.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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More food to be sold past best before date through Southern Co-op stores

Retail Times

Nearly 100 more convenience stores across the south of England will be selling selected products past their ‘best before' date as it relates to quality, not the safety of the product.

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Office Depot spinoff put on pause

Retail Wire

ODP Corp., parent company of Office Depot, has made the decision to delay spinning off the home and office products retailer, after receiving interest in an acquisition. “We look forward to further evaluating the potential sale of ODP’s consumer business to determine whether a sale may provide greater value for our shareholders than a public company separation,” CEO Gerry Smith said. “If the consumer business is not sold, then ODP’s Board of Directors will reevaluat

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ProCook announces Woodland Trust partnership

A1 Retail

ProCook has announced a partnership with the Woodland Trust to mitigate its current carbon emissions, as part of the company’s long-term sustainability strategy. The strategy follows The Environment Agency’s road map for cutting carbon emissions and reaching net zero by 2030. The retailer has proactively reduced carbon emissions through a number of initiatives which include partnering with DPD for carbon neutral parcel delivery, operating an all-electric fleet of company vehicles, switching to L

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Mastercard CEO says consumer spending looks ‘relatively positive’ for ’22

Retail Wire

Mastercard CEO Michael Miebach said that consumer spending trends “look relatively positive” to kick off the new year following a strong Christmas holiday quarter. Mr. Miebach pointed to consumers adapting behaviors to do more shopping and banking online.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Increase Sales & Customer Satisfaction With Staff Exclusion

V Count

Measuring footfall traffic numbers for brick and mortar businesses is one of the most fundamental metrics to consider when measuring business success. However, visitor traffic numbers can be easily distorted when staff members are included in the count, resulting in inaccurate conversion rates. . Accurate and pure people counting data is essential to understanding the number of shoppers coming into retail stores, how they behave, and how to improve customer satisfaction, and as a result, boost s

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Retail sales fell in December, but that’s no biggie

Retail Wire

Earlier consumer holiday season purchasing and higher prices tied to inflationary pressures led to a 2.3 percent decline in retail sales in December, according to the Commerce Department. The December sales numbers didn’t dampen an otherwise solid quarter for retailers with sales up 17.1 percent year-over-year.

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Spar becomes first UK grocer to launch 100% vegan own label wine range

Retail Times

Spar, the leading symbol group in the UK, has made its full range of own label wines suitable for vegans from January 2022 onwards. This move comes after a pledge the business made in 2019 to become the first grocer to do so.

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Progressive Real Estate Negotiates $1.7 Million Sale of Development Site in California

Shopping Center

Hemet, Calif. — Progressive Real Estate Partners has negotiated the sale of a 3.3-acre commercial land parcel in Hemet. Sater Hemer LLC acquired the property from an undisclosed seller for $1.7 million. The buyer plans to develop a gas station,… The post Progressive Real Estate Negotiates $1.7 Million Sale of Development Site in California appeared first on Shopping Center Business.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Mental health in retail: how companies can support employees

Retail Times

According to a 2021 study by the Retail Trust, 84% of retail workers in the UK claimed their mental health deteriorated during the COVID-19 pandemic.

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Office Depot owner delays spinoff as it mulls sale of retail business

Retail Dive

The company paused its plans to separate while it considers Staples' $1 billion offer as well as that of another unnamed buyer.

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3 Customer Experience Predictions for 2022

Frank Mayer

Providing convenience has long been a catalyst behind innovation. As customers, we instinctually gravitate to frictionless experiences and reward the game changing companies and ideas that offer them. It’s why today, we watch new movie releases on Netflix and pre-order our groceries on an app. As the new year dawns, 2022 CX strategies across industries will continue to center on convenience and consumer satisfaction by nurturing omnichannel plans and implementing the latest technology.

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Will Raising Prices Become a Trend in 2022?

LS Retail

©iStock/emrVectors Years of stagnant prices and wages have made Japan Inc nervous about charging more for fear of alienating shoppers and losing market share. But the weakening yen is further driving up costs adding to the inflationary pain following the pandemic. Clothing retailer Uniqlo will have to raise prices of some products due to higher costs for raw materials and shipping, its owner recently said, becoming a high-profile example of Japanese firms throwing off a decades-old deflationary

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Global supply chain crisis forcing customers to think and buy local, Global SOTI research finds

A1 Retail

More than half (52%) of global consumers said they are less likely to order an item that requires shipping from overseas than they were a year ago . A third (36%) said that if delivery or pick up of an item takes longer than two days, they will look elsewhere . As the global supply chain crisis continues to disrupt the retail industry, consumers are being forced to change their shopping habits and buy local (within their own countries) for speed and availability, new global research from SOTI

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M&S Food and bp extend market-leading convenience relationship

Retail Times

bp and M&S have agreed to extend their convenience agreement until 2030, aiming to build on the success of their 16-year collaboration and work together to evolve the forecourt offer as customers’ behaviour changes over the next decade.

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M&S re-affirms forecourt partnership with BP

Talking Retail

Marks & Spencer has extended its agreement with BP to keep its stores on the oil company’s fuel forecourts in the UK until at least 2030. The two companies first linked up in 2005 and M&S stores are now on nearly 300 BP-operated forecourts. M&S Food managing director Stuart Machin said that the renewed agreement. This story continues at M&S re-affirms forecourt partnership with BP.

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Brightpearl offers Samurai Sports the perfect kit for DTC Expansion

Retail Times

Global sports brand SAMURAI has chosen to partner with Brightpearl and now has the perfect operational setup for scalable, sustainable growth.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.