Retail TouchPoints

SEPTEMBER 28, 2021

In a nod to rising last mile costs, Whole Foods is ending free delivery for Amazon Prime members on Oct. 25, 2021. Orders placed through Amazon Prime will include a $9.95 delivery charge designed to help cover operating costs, a Whole Foods spokesperson told CNN Business. Whole Foods delivered three times as many orders in 2020 as it did in 2019, causing the costs associated with equipment and technology to rise.

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Shipping Consumer Planning Marketing 302

Inside Retail

SEPTEMBER 28, 2021

Australians ordered over 1 billion parcels during 2020, a first for the country, according to the latest Pitney Bowes parcel shipping index. In a year that saw bricks-and-mortar shut down for extended periods, forcing many Australians to shop online for the first time, Australia’s parcel volumes hit a new high – with an average of 40 parcels generated per person.

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Shipping Marketing Management Shopping 289

Retail TouchPoints

SEPTEMBER 28, 2021

Some say that in the new era of retail, data is gold. For others, data is oil. Whatever valuable commodity data represents, it’s key for retailers in their quest to drive innovation and differentiation in vital areas including marketing, customer experience and product development. But new laws, regulations and tech policies are forcing businesses to completely rethink how they collect and use data.

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Marketing Consumer Customer Experience Management 268

Inside Retail

SEPTEMBER 28, 2021

Australia Post has hit a temporary pause on e-commerce pick-ups in Melbourne for five days as the city’s parcel volume hits record levels. Between Friday 1 October and Wednesday 6 October, retailers in Greater Melbourne Metro will not have any new e-commerce purchases collected. “With parcel volumes at Christmas levels, our network continues to be under increased pressure, and is amplified in Victoria where we continue to manage a heavily reduced workforce due to the impact of the Delta strain,”

Management 246

Management ATS 246

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

SEPTEMBER 28, 2021

Back in the heyday of the shopping mall, retailers attracted and retained customers with their in-store experience. Free samples, beautiful displays and attentive salespeople made shopping an immersive experience. Combine that with a trip to the food court, and going shopping was an event you looked forward to — and were prepared to drop serious cash for.

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Jewelry Consumer Shopping Outdoor 267

Inside Retail

SEPTEMBER 28, 2021

The Iconic is furthering its push into sustainability by implementing a one-click functionality to its website which allows customers to resell, rent or recycle their pre-loved fashion. Through a partnership with AirRobe, the business seeks to help its customers enter the circular economy and reduce the issue of fashion waste. “Together we join forces to accelerate the circular fashion movement by providing Iconic customers with a seamless solution to shop more responsibly, extend the life cycle

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Fashion Shopping Accessories 246

Inside Retail

SEPTEMBER 28, 2021

After years of wearing ill-fitting scrubs as veterinarians, identical twin sisters Dr Alison and Audrey Shen took matters into their own hands and launched 21 Scrubs with the help of their long-time friend and fashion expert, Rebecca Lau Marsh. The brand specialises in medical workwear that’s both stylish and functional and comfortable, including a fashionable jumpsuit that can go from day to night.

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Beauty and Health Fashion Planning ATS 246

Retail Wire

SEPTEMBER 28, 2021

Gopuff, the third-party delivery service, is planning on opening a 23,700-square-foot store in Ardmore, PA, at the site of a former local hardware store. The startup has opened other locations but those were for delivery only, which would make the new location the first to also operate a retail business. Gopuff delivers groceries and other everyday essentials in more than 1,000 cities in the U.S. and Europe.

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Location Planning ATS 245

Retail TouchPoints

SEPTEMBER 28, 2021

There’s still time (but just until Oct. 8) to nominate a retail practitioner for the 2021 Retail Innovator Awards, which spotlight individuals who create tangible, positive change for their companies, organizations and the retail industry. “We are thrilled to continue to honor executives who are forging ahead with innovative strategies and technologies, especially in this challenging time in the retail industry,” said Debbie Hauss, Executive Director of Content, Retail TouchPoints. &

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Tokinomo

SEPTEMBER 28, 2021

We all know that the pandemic affected most industries, including retail. However, its impact wasn’t just due to restrictions which meant closed stores and lower sales. Recent stats show that it also had an impact on customer behavior, especially on customer loyalty.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail TouchPoints

SEPTEMBER 28, 2021

HomeGoods, a division of The TJX Companies , has made a belated entry into digital commerce with the debut of the HomeGoods.com site. The online assortment mirrors the merchandise available in HomeGoods stores, including bedding, bath, decorative pillows, kitchen goods, seasonal décor, pet and storage/organization. Merchandise purchased online can be returned via mail or in-store at any one of the more than 820 HomeGoods locations across the country. “We are excited to expand HomeGoodsR

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Returns Location Shopping ATS 242

Retail Wire

SEPTEMBER 28, 2021

Warby Parker has said that it is being investigated by the Office for Civil Rights over its handling of a 2018 cyberattack on the company’s systems. The eyewear consumer-direct brand made the announcement ahead of its scheduled initial public stock offering expected to take place this week.

Consumer 130

Consumer 130

Retail TouchPoints

SEPTEMBER 28, 2021

There’s still time (but just until Oct. 8) to nominate a retail practitioner for the 2021 Retail Innovator Awards, which spotlight individuals who create tangible, positive change for their companies, organizations and the retail industry. “We are thrilled to continue to honor executives who are forging ahead with innovative strategies and technologies, especially in this challenging time in the retail industry,” said Debbie Hauss, Executive Director of Content, Retail TouchPoints. &

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Retail Wire

SEPTEMBER 28, 2021

The three busiest in-store shopping days of the holiday season will be Black Friday (Nov. 26), Super Saturday (Dec. 18) and the Thursday before Christmas (Dec. 23), according to Sensormatic Solutions. The company says in-store traffic remains down from 2019 levels but signs of improvement are evident as consumers gain comfort from the fact that more people are getting vaccinated against the virus.

Consumer 130

Consumer Shopping 130

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Nvidia

SEPTEMBER 28, 2021

Autonomous trucks need to lighten the load when it comes to mapping, while still perceiving their surrounding environments reliably. That’s the approach Kodiak Robotics, a Silicon Valley-based self-driving truck startup, is taking to deploy safer and more efficient delivery and logistics. Today, the company unveiled its fourth-generation vehicle — powered by NVIDIA DRIVE Orin — that uses lightweight mapping and a discreet, modular hardware design to achieve level 4 self-driving capabilities.

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Location Planning ATS 145

Cisco Retail

SEPTEMBER 28, 2021

Cybersecurity affects all of us, but the industry uses complicated terms that make it hard to understand. For example, what is ransomware and how does it work? What does phishing mean? Or zero trust? Let’s discuss these cyber concepts in simple, everyday language. And let’s cover what the good guys are doing to make our online lives safer. What’s ransomware?

Payment Services 143

Payment Services ATS 143

Intelligence Node

SEPTEMBER 28, 2021

Brands and retailers across the globe come to us looking for ways to turn mounds of competitive eCommerce data into intelligent, automated technology that helps them outperform the market. It is the holy grail that can make or break a retail business in the current climate. So how does a simple step like matching products […].

Marketing 104

Marketing 104

Cisco Retail

SEPTEMBER 28, 2021

What will you gain at DevNet Create? Before I dive in to telling you about the Secure Code Warrior tournament at Cisco DevNet Create, let me first say a few things about Cisco DevNet Create – Cisco’s annual, global, free, and (this year) virtual developer conference. DevNet Create (which this year happens to coincide with Cybersecurity Awareness Month) provides a great opportunity to learn from others in the community on a wide range of topics in the software development, cloud infra

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Planning ATS 131

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

SEPTEMBER 28, 2021

Analysts from various Wall Street firms are bullish on retailers such as Best Buy, with its new annual membership program, Lowe’s, based on market conditions and the company’s fundamentals, as well as Etsy and RH for growing sales at rates well above what can be considered a lift from changes in consumer behavior brought about by the pandemic.

Consumer 100

Consumer Marketing ATS 100

Cisco Retail

SEPTEMBER 28, 2021

Business needs are driving significant changes in today’s datacenters. Enterprises are not only migrating applications to the cloud from on-premises data centers, but they are developing multicloud strategies that take advantage of availability, global footprint, and cost saving structures. In fact, IDC has predicted that more than 90% of IT organizations will commit to multicloud architectures by 2022.

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Management Marketing 128

Retail Wire

SEPTEMBER 28, 2021

A large number of workers in the healthcare field in New York State are refusing to get vaccinated against COVID-19 despite a mandate instituted last month by former governor Andrew Cuomo. The current governor, Kathy Hochul, has signed an executive order making it easier to recruit vaccinated healthcare workers from outside the state as plans remain in place to fire those who choose not to get vaccinated without a medical reason for doing so.

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Planning 100

Retail Dive

SEPTEMBER 28, 2021

With its latest online store, off-pricer TJX Cos. is expanding its digital sales efforts in a sector that has long shunned internet retailing.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Wire

SEPTEMBER 28, 2021

Made-up stories of ivermectin curing people infected with COVID-19 have led to a spike in sales of the deworming drug used to treat animals, despite the medication’s potential to be harmful or even life threatening to humans. As a result, farmers who need the drug for their animals are finding it tougher to find.

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Retail Dive

SEPTEMBER 28, 2021

Using augmented reality to generate virtual products, the experience allows customers to tour a curated home and purchase products they like.

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Retail Wire

SEPTEMBER 28, 2021

PetFriendly is an online startup selling vet-quality flea and tick medication to pet parents. The company has focused on personalization to grab customers while competing against the likes of Amazon.com, Chewy, Petco, PetSmart and others. The company has also developed its own fulfillment network rather than relying on third-party logistics providers. “At the core of PetFriendly is the concept of ‘Scaling Delight’ — optimizing everything we do for both efficiency and personaliz

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Fulfillment ATS 100

Talking Retail

SEPTEMBER 28, 2021

Chocolate brand Ritter Sport is launching a limited edition Darkmilk chocolate bar, made from sustainable cocoa from its own plantation in El Cacao, Nicaragua. Don Choco is being rolled out into Spar stores and wholesalers including Dhamecha, JW Filshill and CJ Lang, in a 100g bar retailing at £1. The launch is supported by a. This story continues at Ritter Sport rolls out sustainable chocolate bar.

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Wholesale ATS 121

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Retail Wire

SEPTEMBER 28, 2021

Restaurants and other consumer-facing businesses have reported an uptick in unruly, sometimes threatening, behavior from customers and they are done putting up with it. Chris Sirianni, who owns the the Brewerie at Union Station in Erie, Pa., recently posted a sign at the restaurant and another on Facebook advising customers to “Be Kind Or Leave.” Behavior has improved since then and Mr.

Consumer 100

Consumer ATS 100

Talking Retail

SEPTEMBER 28, 2021

A police commissioner’s suggestion that retailers should help to pay for shoplifters rehabilitation has been greeted with astonishment. Hampshire police commissioner Donna Jones, a strong advocate of rehabilitating offenders, said that sending shoplifters to jail did not work and that shop owners could help to pay to get them some help. Stuart Reddish, national president.

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Shopping ATS 119

Hyken

SEPTEMBER 28, 2021

Selling Through Tough Times. Utilizing Customer Experience as a Sales Tool. Shep Hyken interviews Paul Reilly, a professional speaker, sales trainer, and author of Selling Through Tough Times. They discuss how brands can provide value to their customers during uncertain times. Top Takeaways: When you create good experiences, especially during tough times, you are providing value beyond the product that you are selling.

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Customer Experience 117

Talking Retail

SEPTEMBER 28, 2021

Old El Paso is set to launch limited edition packaging to celebrate the Mexican holiday Day of the Dead. Available from mid-November, five Old El Paso meal kits will feature a different skull cut-out mask to collect, as well as a QR code for shoppers to access a Day of the Dead landing page featuring. This story continues at Old El Paso campaign celebrates departed friends.

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ATS 113

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning