Consumer Surveys Confirm: COVID-19 Shaking Traditional Retailer And Brand Loyalties
Retail TouchPoints
AUGUST 7, 2020
New research reports are coming fast and furious, trying to explain and predict how restrictions and personal safety concerns brought about by the COVID-19 health crisis will impact shopper behavior in both the short- and long-term. One common thread among many of the studies: fewer trips to brick-and-mortar stores in favor of increased online shopping.
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