Wed.Oct 06, 2021

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Coles’ butchers on the chopping block

Inside Retail

Coles will end its in-store butcher service this weekend, will assess its meat workers for redeployment or redundancies, and will serve only pre-packaged meat moving forward in what has been labelled a ‘cost cutting exercise’ by the Australian Meat Industry Employers’ Union. The supermarket said the change comes after discussions with its meat department workers in August about the change, which were confirmed this morning by the ABC. “In June we let our meat team members know we were cons

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The Home Depot Partners With Walmart to Expand Same-Day Delivery Options

Retail TouchPoints

Walmart is expanding its GoLocal delivery service with a major new partner: The Home Depot. Shoppers in select markets will be able to schedule same-day and next-day delivery for supplies that can easily fit in a car, including tools, fasteners and paint, with coverage expanding to multiple markets nationwide by the end of 2021. The Home Depot has been expanding its last mile capabilities in response to an 86% surge in digital sales in fiscal 2020.

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Westfield Direct turns shopping centres into distribution hubs

Inside Retail

Scentre Group has launched its network-wide marketplace offering, Westfield Direct, which will allow customers to shop online from any Westfield around the country, across multiple retailers, for home delivery or click-and-collect. The offer, which went through a successful pilot last year, currently extends to over 100 businesses in the Westfield ecosystem.

Shopping 261
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Expensive long-term shipping contracts could lock in inflation

Retail Wire

Retailers desperate to get in-demand goods in time for the holidays are signing expensive long-term international shipping deals that could keep the prices of goods higher for the foreseeable future.

Shipping 244
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Employers warned of impending resignation wave

Inside Retail

A new report highlights the fact that many Australian workers are planning to leave their current jobs and seek new opportunities elsewhere. According to people management platform Employment Hero’s The Employee Movement and Retention Report , 48 per cent of the 1000 workers surveyed plan to look for a new role in the next year, with 40 per cent planning to look in the next six months.

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What is American Dream — and What Does it Want to Be? RTP Editors Weigh In

Retail TouchPoints

All eyes and ears have been on American Dream since the project’s initial proposal in 2003. Initially dubbed Meadowlands Xanadu , the mega-mall-slash-experience-center has been a point of debate for industry players and New Jersey residents alike. Just how long will the project take to complete? Will it be worth all the time, effort and money it took to build?

Shopping 288

More Trending

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How Retail Fixturing Can Turn the Average Shopping Trip Into an Experiential Event

Retail TouchPoints

Retail fixturing is not a new concept, but the way it’s being used is evolving. This tactic is traditionally a means of merchandising brick-and-mortar stores with everything from standard, pre-built fixtures (think shelving, racks and displays) to custom millwork and design pieces that help bring brands to life within a physical space. But today’s consumers want what’s commonly referred to as “experiential retail,” where they can go to a store and do more than just buy goods.

Shopping 264
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Amazon 4-star opens in Bluewater

Retail Focus

Today, Amazon opens its doors to the first Amazon 4-star store outside of the U.S., which offers a curated range of products that are rated 4 stars and above, are top sellers, or are trending on Amazon.co.uk. The store is conveniently located in Bluewater, just southeast of central London. Amazon 4-star is a direct reflection of what customers are buying and loving on Amazon.co.uk.

Returns 204
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Best Buy Offers Access to ‘Hard-to-Find Products’ with New $199.99 Annual Membership Program

Retail TouchPoints

For $199.99 a year, Best Buy customers can sign up for the retailer’s Totaltech membership program to receive 24/7 VIP service, including Geek Squad Support and special pricing on certain products. Notably during a holiday season when concerns about inventory availability are high, Totaltech members also “will receive exclusive access to some of the season’s hardest-to-find products,” according to Best Buy.

Returns 264
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Abercrombie & Fitch opens store on London’s iconic Regent Street

Retail Focus

Abercrombie & Fitch, a division of Abercrombie & Fitch Co. (NYSE: ANF), opened a new store on the 17th September 2021, located at 150 Regent Street in the heart of London’s busiest shopping district. The new store features the brand’s updated prototype format, which provides an intimate, omni-enabled brand experience for local Abercrombie adults and Abercrombie kids customers.

Checkout 189
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Fashion Marketplaces Otrium and Zalando Leverage Resale to Connect with Eco-Conscious Consumers

Retail TouchPoints

A number of new developments in the online resale sector highlight this growing opportunity for retailers to connect with environmentally conscious fashion consumers. European resale marketplace Otrium , focused on giving end-of-season collections from luxury designers a new life, has expanded from the EU to the U.S.; and European fashion marketplace Zalando is doubling down on its circularity initiatives with continued expansion of its pre-owned offerings as well as the debut of product repair

Fashion 261
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Gap buys AI tech business

Inside Retail

Gap is investing on AI and machine learning technology through the acquisition with the New York and Tel Aviv based start-up Context-Based 4 (CB4). CB4’s technology has been implemented by several fashion retailers, including Levi’s, Urban Outfitters, Lidl, and Kum & Go. Gap says the acquisition will help it transform its retail operations and improve the customer experience by enhancing predictive analytics and demand sensing.

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General Mills, Meijer Cook Up Shoppable Digital Tailgating Experience

Retail TouchPoints

General Mills has teamed up with Midwest grocery chain Meijer to create a virtual “homegate” experience for college football fans. The online activation — created in partnership with experiential ecommerce platform Obs e ss — aims to bring game day excitement to fans at home with an interactive virtual kitchen and backyard, as well as a virtual tailgate outside the University of Michigan’s stadium, known by fans as The Big House.

Marketing 258
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VIDEO: The Edit tackles online shopping, delivery and returns

Inside Retail

The Edit is back! And this month we’re discussing the highs and lows of online shopping, covering everything from shipping delays and lost items to friction-filled returns. We also discuss the retailers that are tapping into the expat community while borders are closed and the thinking behind categorisation of international cuisines in the supermarkets.

Returns 130
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Ecommerce Accelerator Pattern Secures $225M in Funding

Retail TouchPoints

Pattern has received $225 million as a minority investment from Knox Lane. The ecommerce marketplace accelerator, founded in 2013 , has more than 900 employees and clients including Panasonic , Pandora , Black Diamond , Skullcandy , KONG and Sorel. Pattern has helped brands accelerate growth in more than 100 countries across hundreds of global marketplaces, including major players such as Amazon , Tmall , Walmart.com , eBay and Mercado Libre.

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Wesfarmers moves to block Sigma’s offer for API

Inside Retail

Australian retail conglomerate Wesfarmers Ltd said on Thursday it bought a 19.3% stake in Australian Pharmaceutical Industries Ltd (API), in an attempt to block Sigma Healthcare Ltd’s rival proposed offer. “Given Wesfarmers’ commitment to progress its own proposal to acquire API, Wesfarmers does not intend to support or vote its 19.3% API shareholding in favour of the Sigma proposal,” the company said in a statement.

ATS 130
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Gap acquires AI startup to improve analytics

Retail Wire

Gap Inc. announced that it is acquiring Context-Based 4 Casting Ltd. (CB4), a technology startup that uses artificial intelligence and machine learning to analyze retail data and identify ways to drive in-store sales. “We believe artificial intelligence and machine learning will shape the future of our industry,” Sally Gilligan, Gap’s chief growth transformation officer and head of the strategic growth office, said in a statement. “Gap Inc. has experience working with CB4

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Meet Erigo, an Indonesian streetwear brand that just made its NYFW debut

Inside Retail

Muhammad Sadad grew up in the small town of Medan in Indonesia. Now, he’s traveling the world as the founder of Erigo, an up-and-coming streetwear brand that debuted at New York Fashion Week this year. Here, we speak with Sadad about the early days of Erigo and his aspirations for global success. Inside Retail : How would you describe Erigo? Muhammad Sadad: Erigo is one of the top fashion brands in Indonesia, focusing on streetwear and paying homage to [our] heritage.

Fashion 130
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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Ocado invests in self-driving startup Wayve

Retail Wire

Ocado has invested $13.6 million in Wayve, an autonomous grocery delivery startup. The two companies will partner to pilot a 12-month test of self-driving delivery vans in London. A human driver will be in each vehicle to oversee the tests. Ocado’s investment brings the total that Wayve has raised in funding to $60 million.

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How to reduce online product return rates while boosting sales

Inside Retail

Today’s modern consumer expects an online shopping experience that’s better than what they would experience in-store. From fast navigation to clear and compelling imagery, on-demand customer service and easy product returns, the bar is continually being raised for retail stores wishing to succeed in today’s hyper-competitive online marketplace. In addition to website functionality, brands such as Amazon and Netflix have popularised the value of personalisation, leading many consumers to believe

Returns 130
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What is Image Recognition in Retail?

Wiser

In-store success is often won at the shelf. For a shopper to choose your brand out of a sea of competitors, your products need to make it to the shelf, be displayed correctly, be re-stocked when needed, and many other crucial steps. That’s why it’s a no-brainer to focus your data collection efforts on the store shelf. How can you win the sale if your products aren’t set up properly?

Planning 147
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Who is Domino’s new CEO for Australia, New Zealand?

Inside Retail

Domino’s Australia/New Zealand boss Nick Knight is leaving the pizza firm after 20 years and Domino’s new CEO comes to the role with 30 years experience with the brand. Domino’s veteran, multi-award winner and current franchisee, David Burness, steps into Knight’s shoes and will transition into the role over the next two weeks. Burness started as a delivery driver for then Silvio’s Dial-A-Pizza in 1991 while studying at university, and when the Domino’s brand was acquired became a franchise cons

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Cybersecurity Jobs: 5 Tips to Help You Get Hired

Cisco Retail

Before joining Cisco, I spent a lot of time wading through the resumes of potential cybersecurity candidates to hire for my teams. I was looking for individuals from a variety of backgrounds and experiences but finding candidates with zero to three years of experience was the most difficult to find. Many find it challenging to get a job, but I will let you in on a little secret – it’s even more challenging for a hiring manager to find quality cybersecurity talent.

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The Five Best Things to Say to an Angry or Upset Customer

Hyken

I was recently interviewed by Mario Martinez on his Modern Selling podcast. He shared a story about how he emailed the CEO of a company, and in an incredibly short amount of time, his phone rang, and you can guess who it was … the CEO. . In a state of shock, instead of launching into the reason for the complaint email , my friend asked him, “How are you?

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Building out your network for working from home in the hybrid age

Cisco Retail

In the first installment of our “ Networking for the Hybrid Work Era ” blog series, we discuss the networking solutions that provide secure and reliable connectivity, anywhere your workforce is. For months on end during the pandemic, many people have worked remotely out of necessity. Working from our homes was an important way to keep employees safe while also keeping businesses operating.

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Cadbury goes vegan with plant-based chocolate bar

Talking Retail

Mondel?z International is set to launch a plant-based alternative to its Cadbury Dairy Milk bar. Cadbury Plant Bar will be available from November in two variants – Smooth Chocolate and Smooth Chocolate with Salted Caramel pieces – in 90g tablets retailing at £2.50. The bars are made with almond paste to provide a similar taste. This story continues at Cadbury goes vegan with plant-based chocolate bar.

ATS 126
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Retails Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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Create a safe, healthy hybrid workspace using your network

Cisco Retail

In this installment of our “ Networking for the Hybrid Work Era ” blog series, we discuss how to create safe work environments while ensuring a seamless connectivity experience. After months of anticipation, the return to the workplace is underway, and with it comes an assortment of emotions. The joy of in-person reunions. The awkwardness of physical interactions as we recalibrate our instincts for distancing.

Returns 145
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Bebeto rolls out bumper packs for trick or treaters

Talking Retail

Confectionery brand Bebeto has launched a 750g pick and mix value pack in time for Halloween. Bebeto Halloween Trick & Mix pack is Halal certified and contains a mix of sweets, a scoop and 20 trick or treat paper bags and stickers The brand said the pack is ideal for families celebrating Halloween with a. This story continues at Bebeto rolls out bumper packs for trick or treaters.

ATS 126
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How Smart is your Hybrid Workspace?

Cisco Retail

In this installment of our “ Networking for the Hybrid Work Era ” blog series, w e explore the benefits of creating smart, intuitive spaces to maximize space utilization and improve workplace health and safety. We’re more than 1.5 years out from the moment our lives became unrecognizable. Now, COVID-19 vaccination offers some small sense of control over our situation and many organizations are making their gradual transition back to the office.

Returns 145
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Workers go on strike at Kellogg’s cereal factories

Retail Wire

Workers at Kellogg’s factories in Michigan, Nebraska, Pennsylvania and Tennessee have walked off the job in protest after the consumer packaged goods giant sought to change benefits and vacation time under its contract with the Bakery, Confectionery, Tobacco Workers and Grain Millers International Union (BCTGM). The factories produce all of Kellogg’s cereals in the U.S.

ATS 100
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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.