Retail TouchPoints

JANUARY 31, 2022

The increasing dominance of ecommerce and the growing prevalence of disruptive technologies have sped up the digital transformation of brick-and-mortar retail. As the retail industry shifts, so do customer expectations. Retailers are facing a multifaceted challenge to meet customer experience standards while tackling increasing competition, skyrocketing location costs, hiring challenges, advancing technologies and the growing need to contribute sustainable solutions.

Planning 359

Planning Management Customer Experience Location 359

Retail Focus

JANUARY 31, 2022

Surface Design Show 2022 presents an exciting combination of education, engagement and entertainment at one of the first industry events to fully return to a face-to-face format this year. Held from 8-10 February, the event will take place once again at London’s Business Design Centre in Islington. . The Main Stage will host a total of 18 different talks staged across the 2 1/2 days, featuring some 50 speakers, inspiring and educating a professional audience of over 1,000 architects and designe

Returns 278

Returns ATS 278

Retail TouchPoints

JANUARY 31, 2022

Pinterest has launched AR try-on for home décor products, enabling “Pinners” to virtually place items in their home and try before they buy from a retailers including Crate & Barrel , CB2 , Walmart , West Elm and Wayfair. Try-on for home décor is powered by the Pinterest Lens camera search technology and follows the launches of virtual try-on functionalities for lipstick and eyeshadow.

Social Commerce 297

Social Commerce Checkout Shopping ATS 297

Inside Retail

JANUARY 31, 2022

Retail turnover fell 4.4 per cent in December last year according to the Retail Trade figures released by the Australian Bureau of Statistics today. Despite the fall, spending on retail goods remains heightened compared to December 2020 for all retail industries except for department stores which is down by 9.0 per cent. Likewise, food retailing such as supermarkets, liquor stores rose 2.2 per cent this month.

Department Stores 278

Department Stores Supermarket Consumer ATS 278

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Management

Retail TouchPoints

JANUARY 31, 2022

Walmart has partnered with Angi to add a new home service offering at nearly 4,000 Walmart stores nationwide. Walmart shoppers can seamlessly hire Angi experts to help with more than 150 common home projects, including flooring, painting, plumbing, electrical, TV mounting, installation and assembly services. Walmart will be Angi’s first limited-time exclusive retailer to offer these options.

Outdoor 278

Outdoor Shopping ATS Store Operations 278

Inside Retail

JANUARY 31, 2022

Bunnings’ parent Wesfarmers is considering temporarily relocating head office staff to Melbourne, citing a growing frustration with Western Australia’s hard border policy. The company described it as “virtually impossible” to do business in the state. . Western Australia’s Premier Mark McGowan has scrapped the planned reopening of the state on February 5 due to the rise of Omicron cases in the country.

Planning 264

Planning Management 264

Tokinomo

JANUARY 31, 2022

Attracting the attention of shoppers in-store is extremely important. While more and more people are shopping online, brick and mortar retailers need to keep up with trends if they want to engage customers right at the point of purchase.

Visual Merchandising 192

Visual Merchandising Shopping ATS Retail Marketing 192

Retail TouchPoints

JANUARY 31, 2022

Adidas plans to hire more than 2,800 new employees this year across 307 locations and 47 countries through a combination of backfilling vacancies and adding new positions to its rolls. The massive hiring initiative comes amid historic workforce turnover that has been particularly pronounced among frontline workers, with the retail sector one of the most heavily impacted.

Sporting Goods 246

Sporting Goods Planning Location ATS 246

Retail Focus

JANUARY 31, 2022

Storeage , the Shanghai-based Dutch retail design agency, worked closely with the team from B+Tube cosmetics to create their first flagship store. With its striking iridescent archways, the store aims to connect to teenagers looking for a more expressive and colourful approach to cosmetics. And in line with the teens shopping behaviour, the store introduces ample room to interact with social media to facilitate online to offline shopping. .

Fashion 162

Fashion Shopping Returns Consumer 162

Retail Wire

JANUARY 31, 2022

A firm that tracks foot traffic in stores has published a list of 10 companies and concepts to watch in 2022 that have established their physical locations as foundational to future growth. The list includes Raising Cane’s Chicken Fingers, Dutch Bros. Coffee, Gopuff, Blink Fitness, Warby Parker, Allbirds, Arhaus, pOpshelf, Burlington and Sephora inside Kohl’s.

ATS 147

ATS Location 147

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

JANUARY 31, 2022

Greenlit Brands and Fantastic Furniture have overcome “the ongoing headwinds of Covid-19” to deliver strong growth last year, according to CEO Michael Ford. “The progress we made against our strategic priorities, and the strength of our balance sheet gives us much confidence as we continue to invest and grow our businesses,” he said, releasing the results of the two businesses of Steinhoff International’s Asia Pacific operations.

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147

Retail Wire

JANUARY 31, 2022

Workers who are not feeling well are claiming that employers are pressuring them to work if they don’t have a positive COVID-19 cases. Two-thirds of service workers have reported for their shifts even when they felt sick, according a survey conducted by Kristen Harknett, a professor of social behavioral sciences at UC San Francisco.

ATS 130

ATS 130

Inside Retail

JANUARY 31, 2022

In recent years, consumer awareness around sustainability has continued to grow, as shoppers are now demanding to know the origin of the products that they purchase. As a result, savvy retailers like Woolworths and Walmart have begun adopting new technologies such as 2D barcodes to offer more transparency. Unlike the traditional linear black-and-white barcodes often seen on items, 2D barcodes give brands the opportunity to encode more detailed product information than before.

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Markdowns Point of Sale Inventory Management Supermarket 130

Retail Wire

JANUARY 31, 2022

Dozens of large retailers, including Macy’s and Bloomingdale’s, are using facial recognition technology to identify people, license plates and other information so that store security can be alerted about potential crime threats. Among the reasons the technology is controversial is the rate of errors when it comes to identifying women and racial minorities.

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130

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

JANUARY 31, 2022

Italian luxury group Dolce & Gabbana will stop using fur in all its collections from this year, the fashion brand said on Monday in a joint statement with animal rights association Humane Society International. “The entire fashion system has a significant social responsibility role that must be promoted and encouraged,” said the group’s communication and marketing officer, Fedele Usai.

Accessories 130

Accessories Fashion Promotions Marketing 130

Cisco Retail

JANUARY 31, 2022

If you needed to double the capacity of your data center in a matter of weeks, could you do it? As recent events have shown, it’s important to have an affirmative answer. Whether it’s due to rapid customer or data growth, a business acquisition, or external circumstance like a global pandemic, most companies will eventually experience an unexpected and urgent “scaling event.

Payment Services 141

Payment Services Management Planning ATS 141

Inside Retail

JANUARY 31, 2022

Last month, global supermarket brand Aldi opened its first checkout-free supermarket to the public, following an in-house trial, allowing customers in Greenwich, London, to walk in, pick up their groceries, and walk out without going to a till. Through the Aldi Shop&Go app, shops track customers with a number of high-tech cameras as they make their way through the store; they are automatically charged once they leave – mirroring the model set out by Amazon’s first Go store, launched in 2016,

Checkout 130

Checkout Shopping Supermarket Payment Services 130

Retail Dive

JANUARY 31, 2022

All kinds of things can go wrong with long, complicated networks of firms spanning the globe and often concentrated by geography. Last year, it all went wrong.

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134

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

JANUARY 31, 2022

Over the past six months, collab culture has taken a sharp turn. Balmain has teamed up with Barbie, Balenciaga launched its Spring collection with The Simpsons, while art collective Brain Dead dropped an entire line of streetwear devoted to fantasy tabletop role-play game Dungeons and Dragons. The cult of ‘cool’ has shifted further and further towards the fringe, with fashion brands seemingly trying to out-nerd one another.

Fashion 130

Fashion Consumer Marketing ATS 130

Retail Wire

JANUARY 31, 2022

Dolce & Gabbana has said it will stop using fur in its collections next year. The luxury designer will switch to eco-fur apparel and accessories, while working with furriers to maintain jobs.

Accessories 100

Accessories Apparel 100

Inside Retail

JANUARY 31, 2022

Former CEO and MD of The Reject Shop, Ross Sudano, has been appointed as the new CEO of Tahbilk Group, the first person outside the family to hold the role. Sudano will succeed incumbent, fourth-generation Alister Purbrick, who will retire this June. “After 43 years running my family businesses, Tahbilk and the Tahbilk Group, it’s time for me to pass the baton on,” said Purbrick.

Shopping 130

Shopping ATS Management 130

Retail Wire

JANUARY 31, 2022

Restaurant operators are offering higher wages, bonuses and a variety of other hiring perks, including shorter workweeks, college tuition, mental health services and life insurance.

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100

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Inside Retail

JANUARY 31, 2022

After years of ricocheting between in-store and digital CX tactics, savvy retailers are reconsidering how to best serve their customers. Whether shopping behaviour is driven by preference or circumstance, a new approach to the retail customer experience is essential to deliver on brand promise – and keep customers returning to your business. External forces keep retailers guessing.

Customer Experience 130

Customer Experience Consumer Shopping Marketing 130

Retail Wire

JANUARY 31, 2022

Seventy-seven percent of adults between 18 and 34 have a favorable view of labor unions, according to Gallup data. Younger workers are behind the unionizing efforts at Starbucks where two stores have voted for representation and and more than 30 have petitioned the National Labor Relations Board to have a vote.

ATS 100

ATS 100

Cisco Retail

JANUARY 31, 2022

Part 3 of the 6-part Future of Work Networking Series : Reimagine Security. The future of hybrid work is one with no digital boundaries. But a workforce that is mobile and untethered also increases the attack surface of the enterprise, putting data and day-to-day operations at risk. In addition, the number of IoT devices introduced onto the network everyday balloons the attack surface.

Accounting 124

Accounting Location Management ATS 124

Retail Wire

JANUARY 31, 2022

Bed Bath & Beyond ran short on its 200 bestselling products during the holiday season. This has some questioning the chain’s viability. “The market-share losses that the company has sustained in the last few quarters is indicative not just of company-specific supply-chain issues, but an erosion of their core customer base,” said Seth Basham, an analyst at Wedbush Securities.

Marketing 100

Marketing ATS 100

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Cisco Retail

JANUARY 31, 2022

It’s time for a new approach to the Internet. The Internet has never been so dynamic in more than 40 years of existence. The massive adoption of cloud has paved the way for scores of SaaS applications being hosted “on the Internet.” At the same time, organizations are making hybrid work a part of their strategy moving forward. As a result, employees working from home expect the same level of security and application experience as they have at the enterprise campus.

Planning 123

Planning ATS 123

Retail Wire

JANUARY 31, 2022

Macy’s CFO Adrian Mitchell says that the retailer’s customers are increasingly using their mobile phones to place orders. He also sees the company’s off-mall locations as an opportunity to further drive sales as part of Macy’s omnichannel strategy. “We’re fundamentally reimagining this business end to end, but at the core is the customer and how his or her expectations are evolving.

Location 100

Location Shopping ATS 100

Nvidia

JANUARY 31, 2022

Preventable train accidents like the 1985 disaster outside Tel Aviv in which a train collided with a school bus, killing 19 students and several adults, motivated Shahar Hania and Elen Katz to help save lives with technology. They founded Rail Vision, an Israeli startup that creates obstacle-detection and classification systems for the global railway industry.

Planning 113

Planning ATS 113

Talking Retail

JANUARY 31, 2022

Country Choice has unveiled its ‘thaw and serve’ range of cakes and biscuits for Easter 2022. It gives star billing to its new Easter fondant fancies, which come individually wrapped, 10 of each flavour in a case, with a recommended retail price (RRP) of £1.40 per fancy. Other products in the range include hot cross. This story continues at Country Choice parades its Easter range of cakes and biscuits.

Retailing Pricing 105

Retailing Pricing ATS 105

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning