Inside Retail

MARCH 1, 2023

Retail theft has hit record levels in Australia, government statistics show, putting pressure on grocery giants Woolworths Group Ltd and Coles Group Ltd that are already struggling with soaring supply costs and freight blockages. Store theft rose 23.7 per cent in New South Wales, the home state of a third of Australians, from 2021 to 2022, state government figures showed on Thursday, the fastest year-on-year increase since records began in 1995.

Supermarket 356

Supermarket Payment Services Shopping ATS 356

Retail TouchPoints

MARCH 1, 2023

Instacart will expand its delivery capabilities beyond the consumer space with the launch of Instacart Business, a B2B service aimed at helping small businesses. Instacart Business will connect business owners with retailers representing 1,100 national, regional and local retail banners with a combined 80,000 stores across more than 14,000 cities in the U.S. and Canada.

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Wholesale Grocer Fulfillment Location 309

Inside Retail

MARCH 1, 2023

A major ‘greenwashing’ internet sweep by the Australian Competition and Consumer Commission (ACCC) has exposed a significant proportion of businesses making “concerning” environmental claims. The regulator assessed 247 businesses and found about 57 per cent had made “concerning claims” about their environmental credentials. ACCC deputy chair, Catriona Lowe, said consumers are now making purchasing decisions on environmental grounds.

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Consumer 242

Retail TouchPoints

MARCH 1, 2023

Two new entrants into the world of resale, Carhartt and Hanna Andersson , serve very different consumer segments, but both are highlighting the same brand attribute with their resale programs — their products’ durability. Premium workwear brand Carhartt has partnered with Trove to launch its resale program, Carhartt Reworked , which the brand said expands on its “legacy of building durable gear with the highest quality materials.

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Returns Accessories Apparel Consumer 305

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Wire

MARCH 1, 2023

Instacart reported that its revenues jumped more than 50 percent in the fourth quarter, and its profit margins rose more than 80 percent. The delivery service is reportedly closer to filing an initial public offering of its stock.

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Retail TouchPoints

MARCH 1, 2023

Nordstrom will work with The Folklore Group to better identify and engage with fashion and lifestyle brands founded by Black, Latinx, Asian and other people of color as well as those located in emerging markets. The retailer also will invite brand partners to join The Folklore Connect, which provides software for diverse and sustainable brands to manage and scale their wholesale businesses and serves as a marketplace for retailers to buy from historically marginalized brands.

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Wholesale Fashion Location Management 302

Retail TouchPoints

MARCH 1, 2023

While the opportunities VR and the metaverse offer for the customer experience is a well-explored path, the technology also has the potential to greatly increase retailers’ efficiency on the backend. Purina is taking advantage of these possibilities, using the technology to connect with its retail partners to design planograms remotely, which can save time and boost sustainability with accurate shelf simulations.

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Customer Experience Location Management Planning 290

Inside Retail

MARCH 1, 2023

To create a more inclusive shopping experience for customers, hardware chain retailer Bunnings has unveiled a sensory maps feature for autistic shoppers. Customers can access the maps by visiting the brand’s website or asking one of the store team members for assistance. The maps provide a guide to the insides of a store which may be challenging to navigate for those experiencing heightened sensory input from their surroundings.

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Shopping Location 147

Retail TouchPoints

MARCH 1, 2023

New supplier guidelines issued by REI will require its cookware suppliers to remove environmentally harmful long-chain PFASs (per- and polyfluoroalkyl substances) from their products by fall 2024. The outdoor gear retailer also imposed the same deadline for textile products covered under a California law that takes effect in early 2025, and it will require PSAF-free products from all its textile suppliers by fall 2026.

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Outdoor Consumer Planning 286

Inside Retail

MARCH 1, 2023

TradeMe’s Everyday Fashion runway event and recent Circular Economy report has showcased that consumers are eager to buy preloved clothes, and are motivated to buy from brands that are driven by sustainable and ethical practices. The pre-owned and biddable fashion show in Aotearoa was hosted by TradeMe last week, with revenue from the sale of all garments going to RainbowYouth – a charity that provides resources and advocacy for Aotearoa’s queer, gender diverse, takatāpui , and intersex youth.

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Fashion Consumer Planning Promotions 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail TouchPoints

MARCH 1, 2023

If a consumer has a $5 bill burning a hole in their pocket, will they spend it on a candy bar for an afternoon sugar rush, or the opportunity to be a part of a bigger game like the lottery? Although spontaneous purchases may in part be motivated by having spare cash on hand, digital branding campaigns can have a significant influence over those split-second decisions.

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ATS Advertising Consumer Marketing 278

Inside Retail

MARCH 1, 2023

The last few years have tested us personally and professionally on many levels. It’s taken the meaning of VUCA (volatile, uncertain, complex, ambiguous) to a whole new level, asking us all to deconstruct reality and push the boundaries of possibilities in how we live and lead. At the end of 2021, we pondered what 2022 might bring and whether the challenges would continue.

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Accounting Management Consumer Shopping 130

Retail TouchPoints

MARCH 1, 2023

Athletic-inspired fashion retailer Hibbett is adding Happy Returns Return Bars to its more than 1,100 Hibbett and City Gear stores across the U.S., allowing online shoppers to quickly return items from hundreds of retailers without the need for boxes or labels. Hibbett hopes that accepting returns from other retailers in its stores will increase foot traffic and help to introduce its brand to new customers, something that similar programs have done for other retailers.

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Returns ATS Kiosk Customer Experience 278

Inside Retail

MARCH 1, 2023

Despite the economic headwinds hitting much of the retail industry, Australian department store chain David Jones has bucked the trend and delivered a strong start to the year. According to its South African parent company Woolworths Holdings, David Jones’ adjusted operating profit spiked 245.8 per cent for the half, with turnover up almost 32 per cent , compared to a year prior.

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Department Stores Payment Services Planning Management 130

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail TouchPoints

MARCH 1, 2023

Qurate Retail Group , parent company of brands including QVC, HSN and Zulily , has hired Bill Wafford as its new CFO, effective March 20, 2023. Wafford, who will report to Qurate Retail President and CEO David Rawlinson II, replaces James Hathaway, who has served as interim CFO since August 2022. Hathaway will become CFO of QVC U.S., the company’s largest business unit.

Finance 278

Finance Apparel Planning ATS 278

Inside Retail

MARCH 1, 2023

TradeMe’s Everyday Fashion runway event and recent Circular Economy report has showcased that consumers are eager to buy preloved clothes, and are motivated to buy from brands that are driven by sustainable and ethical practices. The pre-owned and biddable fashion show in Aotearoa was hosted by TradeMe last week, with revenue from the sale of all garments going to RainbowYouth – a charity that provides resources and advocacy for Aotearoa’s queer, gender diverse, takatāpui , and intersex youth.

Fashion 130

Fashion Consumer Planning Promotions 130

Retail Wire

MARCH 1, 2023

Since 2019, at least 75 communities have voted against allowing dollar stores to open. The towns represent a small but growing trend. The number of communities that rejected dollar stores between 2015 and 2018 was 25.

ATS 130

ATS 130

Inside Retail

MARCH 1, 2023

Ellie Degraeve – founder & CEO of Go For Zero – heads the list of Inside Retail ’s 2023 Top 50 People in E-Commerce, sponsored by CouriersPlease. Go For Zero is an online retailer that offers toxin- and waste-free products aimed at helping people reduce their environmental impact. You can download the full report here. “In just a few short years, Ellie has turned Go For Zero into a trusted platform for sustainable and waste-free products, leveraging her background in international reta

Fashion 130

Fashion Customer Experience Management Marketing 130

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

MARCH 1, 2023

Target plans to launch or expand more than ten private brands, with most items priced between $3 and $15. The chain said it had seen a significant shift away from higher price discretionary items as consumers focus on everyday staples.

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Planning Consumer 130

Retail Dive

MARCH 1, 2023

The e-commerce giant canceled, closed or delayed 99 facilities in its U.S. fulfillment network, according to a firm tracking the company. Amazon disputed its findings.

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Fulfillment 126

Retail Wire

MARCH 1, 2023

The “KFC Double Down” returns to the chicken chain’s menus after a nearly 10-year absence. The breadless sandwich includes two cheese slices, bacon and mayonnaise or spice sauce between two fried chick filets. The item is being launched for a limited time beginning March 6.

Returns 100

Returns 100

Retail Times

MARCH 1, 2023

Nostalgic desserts such as Arctic Roll and Jam Roly Poly are enjoying a renaissance, as new sales data from Ocado has revealed rising consumer spending on frozen desserts.

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Supermarket Consumer 105

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Wire

MARCH 1, 2023

The Conference Board said the consumer confidence index fell to 102.9 in February from 106 the month before. Ataman Ozyildirim, senior director of economics at the Conference Board, said the most significant decline was among 35- to 54-year-olds with an annual income of at least $35,000.

Consumer 100

Consumer ATS 100

Shopping Center

MARCH 1, 2023

On the banks of the Tennessee River, Urban Story Ventures is planning a 120-acre mixed-use, $4 billion development called The Bend that promises to enliven downtown Chattanooga — a city that already has a vibrant arts and entertainment scene. Urban… The post New Options Around The Bend appeared first on Shopping Center Business.

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Planning Shopping 98

Retail Wire

MARCH 1, 2023

Sam’s Club plans to open a $142 million fulfillment center in Georgia’s Douglas County. The facility is expected to serve customers in Georgia and across the Southeast. “This investment is critical to deliver to our members with speed and provide an overall great experience,” said Joseph Godsey, chief supply chain officer for Sam’s Club.

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Fulfillment Planning 100

Shopping Center

MARCH 1, 2023

Raleigh, N.C. — JLL Capital Markets has arranged the sale of Wakefield Crossing, a 75,927-square-foot retail center located in Raleigh. Food Lion anchors the property, which was 95 percent leased at the time of sale. Other tenants at the center… The post JLL Arranges Sale of 75,927-Square-Foot Retail Center in Raleigh, North Carolina appeared first on Shopping Center Business.

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Location Shopping Marketing ATS 98

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Retail Wire

MARCH 1, 2023

Kohl’s same-store sales fell 6.6 percent in the fourth quarter, much greater than the 3.7 decrease that Wall Street was expecting. The retailer also forecasted lower-than-expected full-year profits, which led to its share price falling 12 percent in premarket trading.

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Dezeen

MARCH 1, 2023

South Korean spatial design studio WGNB has completed a flagship shop for golf brand PXG in Seoul , featuring an achromatic material palette and a graphite-covered wall that leaves smudges on visitors' clothing. The store is located in Seoul's Gangnam district and was designed by WGNB to reference the graphite used to produce PXG 's golf clubs. WGNB has designed PXG's Seoul flagship store "Rather than merely applying the material to every plane, we studied the characteristics of graphite itself,

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Fashion Apparel Shopping Location 95

Retail Wire

MARCH 1, 2023

Lowe’s fourth-quarter U.S. same-store sales fell 0.7 percent. The home improvement retailer expects total sales of between $88 billion and $90 billion this year, compared to the $90.48 expected by analysts. Lowe’s estimates earnings per share of between $13.60 and $14, compared to Wall Street’s expectation of $13.79.

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Shopify

MARCH 1, 2023

Visual search has been around for a few years, but the technology is just starting to come into its own as a tool to help retailers boost their customer experience.

Customer Experience 98

Customer Experience 98

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning