Retail TouchPoints

MARCH 8, 2023

Editor’s note: This is the second article in our series on AI in Retail. Read the initial article, on consumer attitudes toward AI, here. If you’re pondering whether the rise of AI tools and platforms is driving the end of human store design teams, experts agree: you have no reason to panic. Make no mistake, platforms like ChatGPT , Midjourney , DALL e and Stable Diffusion are changing the store design process.

Visual Merchandising 298

Visual Merchandising Apparel Consumer ATS 298

Inside Retail

MARCH 8, 2023

Best Jumpers has won this year’s National Designer Award at the Paypal Melbourne Fashion Festival, taking home a prize pool of $130,000. The fashion program, now in its 27th year, awards and celebrates Australian fashion designers in their formative years of business — providing finalists opportunities through mentorship, networking and industry exposure.

Fashion 246

Fashion Planning ATS Accessories 246

Retail TouchPoints

MARCH 8, 2023

Walmex , Walmart ’s Mexico and Central America business, is planning to spend nearly $1.5 billion in the region in 2023. The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology. Walmex plans to invest 45% of the funds to upgrade an unspecified number of existing stores.

Planning 283

Planning Payment Services Discount Store Location 283

Inside Retail

MARCH 8, 2023

You’re probably aware of the critical role you have in the operations of your company, as a leader. But, do you know the impact you have on the mental health of your team? Recent research by The Workforce Institute at UKG , indicates that 69 per cent of people think their manager has more impact on their mental health than their therapist or doctor, and a similar impact on their partner.

Management 246

Management Promotions Customer Experience Planning 246

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

MARCH 8, 2023

Best Buy Health will work with Atrium Health to develop new hospital-at-home offerings, helping enable providers to deliver high-quality care while reducing emotional and financial burdens on patients and caregivers. Atrium Health already has a strong position in telemedicine and a well-established hospital-at-home program, combined with a patient population of nearly 3 million people.

ATS 279

ATS Consumer Customer Experience Fulfillment 279

Tokinomo

MARCH 8, 2023

Campaign Corner Refreshing kiss. Starry has an interesting new commercial. While seated courtside during an NBA game, Keke Palmer is offered a new lemon-lime soda called Starry by its mascots when she appears quite thirsty. As she sips the drink, the man she admires materializes, though he appears to be made of liquid. Despite this, he woos Keke by offering her a Starry rose to drink, and she is smitten with him.

Consumer 196

Consumer Marketing 196

Inside Retail

MARCH 8, 2023

Myer CEO John King told Inside Retail that the pace of growth has slowed slightly since the first half, amid rising interest rates and cost of living pressures. But he believes that the company’s impressive sales growth is set to continue as it emphasises the initiatives that underline its ‘Customer First Plan.’ They include the refurbishment of its store network, the rollout of its national distribution centre , and the relaunch of Country Road Group in July this year.

Department Stores 147

Department Stores Net Profit Inventory Management Management 147

Retail TouchPoints

MARCH 8, 2023

As savvy customers pull back the curtain on the carbon footprints of their go-to retailers, credibility in sustainable performance has emerged as a top requirement for brands competition. This search for sustainable practices scales up from a product or service’s initial messaging to the built environment, and it filters through every space in between.

Location 278

Location Consumer Accounting Store Operations 278

Retail Focus

MARCH 8, 2023

Sephora, the international beauty retailer, has marked its first physical store opening in the UK with a star-studded launch event. The event was held at the largest retail destination in Europe and attracted a host of VIP guests, including Gemma Collins, Ekin Su, Leomie Anderson, Louise Roe, and Bimini. The London store is set to become a “must-see” destination for beauty lovers, with an exciting program of activities hosted by local icons developed for its opening week.

ATS 147

ATS 147

Retail TouchPoints

MARCH 8, 2023

Brand management firm WHP Global has received a $375 million equity investment from funds managed by the private equity group of Ares Management Corporation to fuel its next wave of brand acquisitions. The transaction values WHP at $1.6 billion. Founded in 2019 by retail industry veteran Yehuda Shmidman with funds managed by Oaktree Capital Management , WHP’s portfolio of brands now generates more than $6.5 billion in global retail sales across three verticals: Fashion, anchored by the Express

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Brand Management Management Fashion Marketing 277

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

MARCH 8, 2023

When Shefali Akter first sought a job at a garment factory near Bangladesh’s capital, the crowding, heavy workload and poor salary led the 19-year-old to resign after a year and return to her rural home in northern Bangladesh. But when she came back to the garment factory region west of Dhaka with her new husband a few years later, she found conditions at some factories had dramatically changed for the better.

Fashion 130

Fashion Apparel Management Returns 130

Retail TouchPoints

MARCH 8, 2023

Commerce media company Criteo has acquired Brandcrush , a platform that enables the buying and selling of retail media activations, including those in offline channels like stores. The combination of Brandcrush’s media buying capabilities with Criteo’s existing retail media solutions will create a “holistic omnichannel monetization solution,” according to Criteo.

Advertising 277

Advertising Point of Sale Management Marketing 277

Inside Retail

MARCH 8, 2023

Department store Myer has registered strong sales growth in its December half – and its profit is the highest since the first half of 2014. Audited results for the 26 weeks to January 28 show sales grew 24.2 per cent to $1.9 billion while tax-paid profit increased 101.4 per cent to $65 million. As customers returned to in-store shopping, online sales fell 9.8 per cent to $382.3 million, but they still contributed 20.3 per cent of overall sales.

Department Stores 130

Department Stores Returns Shopping 130

Retail TouchPoints

MARCH 8, 2023

After three years of supply chain logistics and shipping delays, retailers have too much inventory sitting on shelves, and consumer demand continues to be in flux as inflation maintains a strong grip on budgets everywhere. This means the way consumers shop has drastically changed as new financing options rise in popularity. Buy Now, Pay Later (BNPL) vendors like Klarna and Afterpay are helping consumers ease the burden of inflation on their slimmed-down budgets.

Payment Services 277

Payment Services Finance Customer Experience Shipping 277

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

MARCH 8, 2023

Online shopping platform Zalora expects e-commerce to remain resilient despite the economic uncertainties facing businesses in Southeast Asia and an increasingly dimming global economy. According to the e-commerce company’s latest Trender report, emerging innovations like ‘shoppertainment’ and virtual retailing are enabling brands to further diversify their omni channel offerings and cater to modern consumers who expect more from online retail platforms.

Consumer 130

Consumer Payment Services Fashion Fast Fashion 130

Retail Wire

MARCH 8, 2023

Women were disproportionality affected by job loss at the outset of the novel coronavirus pandemic. They have returned to the workforce at numbers that exceed men for four straight months.

Returns 130

Returns ATS 130

Hyken

MARCH 8, 2023

I love hearing about complaints and problems that are solved to the point that the customer wants to tell the world about the experience. That’s exactly what happened to Bill Paretti, one of our faithful Shepard Letter subscribers. He was so excited about what happened that he shared it with me, hoping I would share it with you. Here’s the short version of the story, followed by my commentary and the lesson we can take away from his experience.

Marketing 98

Marketing ATS 98

Retail Wire

MARCH 8, 2023

Adidas reported a loss of $763 million in the fourth quarter. The brand terminated its deal with Ye, formerly known as Kanye West, after the rapper expressed antisemitic beliefs in various forums. The sportswear brand is forecasting its first annual loss in 31 years.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Shopping Center

MARCH 8, 2023

Pittsburgh — Dick’s Sporting Goods (NYSE: DKS) plans to open as many as 75 to 100 new House of Sport stores over the next five years, according to Lauren Hobart, CEO of the Pittsburgh-based retailer. House of Sports is a… The post Dick’s Sporting Goods to Open 75 to 100 New House of Sports Stores Over Next Five Years appeared first on Shopping Center Business.

Sporting Goods 98

Sporting Goods Planning Shopping 98

Retail Wire

MARCH 8, 2023

Walmart CFO John David Rainey said that the vast majority of its sales and profits are generated by its store and e-commerce operations. Mr. Rainey expects that ad and B2B service sales will account for a growing percentage of total earnings within five years.

Accounting 130

Accounting 130

Indigo 9 Digital

MARCH 8, 2023

By Tricia McKinnon If you have noticed that e.l.f. cosmetics is taking up more and more space in your makeup bag you are not alone. The beauty brand which was ranked as the number one cosmetic brand with teens ahead of Fenty Beauty and Maybelline is on a tear. In the third quarter of 2022 e.l.f. achieved its 16th consecutive quarter of growth when its sales grew by 49% to reach $146.5 million.

Beauty and Health 98

Beauty and Health Consumer Accounting Boutique 98

Retail Wire

MARCH 8, 2023

Reese’s new plant-based peanut butter cups and a new vegan Hershey bar with almonds and sea salt are made with oats instead of milk. “As the vegan chocolate space gets more crowded, claims beyond plant-based may be necessary,” said Kelsey Olsen, consumer insights analyst for Mintel. “While many plant-based items previously launched have been dark chocolate varieties, brands should explore the areas of plant-based milk chocolate and white chocolate.

Consumer 100

Consumer 100

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

MARCH 8, 2023

Dan Jedda, who came from Amazon about two years ago, in May will become chief financial officer at Roku, as the box e-retailer continues its CEO search.

ATS 100

ATS 100

Retail Wire

MARCH 8, 2023

ADP says private sector employers added 242,000 jobs in February, well above the 205,000 expected by economists surveyed by The Wall Street Journal. Annual pay is up 7.2 percent, according to the payroll services firm.

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Retail Dive

MARCH 8, 2023

The retailer has relied on data and analytics to forecast demand and make decisions around purchasing and pricing.

Inventory Management 114

Inventory Management Management 114

Retail Wire

MARCH 8, 2023

Starbucks interim CEO Howard Schultz agreed to testify before the Senate Health, Education, Labor and Pensions Committee as part of its investigations into the coffee giant’s labor practices and its treatment of employees engaged in union organizing activity.

Employee Engagement 100

Employee Engagement 100

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Retail Dive

MARCH 8, 2023

The retailer wants big-and-tall consumers, which tend to be ignored by the apparel industry, to have more shopping options.

Apparel 109

Apparel Consumer Shopping 109

Retail Wire

MARCH 8, 2023

Bed Bath & Beyond said it raised $135 million in an equity offering focused on providing funds to rebuild its business. The retailer said it has raised $360 million out of the $1 billion it plans to raise as part of its comeback plan.

Planning 100

Planning 100

Shopify

MARCH 8, 2023

Sizing charts help improve the customer experience and reduce returns. Learn what a size chart is and how to make one for your retail business.

Returns 98

Returns Customer Experience 98

LS Retail

MARCH 8, 2023

©iStock/Kateryna Onyshchuk Those who want to stay on the bleeding edge need to look for ways to capitalize on (rather than minimize) the remote work experience. One of these ways is by expanding beyond traditional talent pools and recruiting from across the world. Here are a few reasons why there has never been a better time to build a global workforce.

Marketing 83

Marketing 83

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning