Retail TouchPoints

AUGUST 11, 2020

Consumers are getting harder and harder to impress. The bar for what makes a standout customer experience (CX) is rising every year. The key is to never settle for the status quo. Shopper expectations are always evolving and your customer experience should evolve with it. Keeping up requires a certain level of agility, as agile teams can test, learn and deploy much faster to make sure they’re always raising the bar.

Customer Experience 275

Customer Experience Shipping Returns Location 275

Wiser

AUGUST 11, 2020

Part of our work here at Wiser is researching a variety of CPG 10K Annual Reports to identify the risks that businesses are facing. Our aim is to flag those that we can help alleviate with our online and in-store solutions. We’ve noticed one risk that is quite common, encompassing what could happen in the event of unfavorable market conditions. Companies generally predict that consumers would be more likely to purchase private label competitors with presumably lower prices.

Consumer 139

Consumer Marketing ATS Planning 139

Retail TouchPoints

AUGUST 11, 2020

As the pandemic has driven the adoption of e-Commerce to a level retailers didn’t expect to see for a year or more, many are speeding up the development of digital products and services that were further ahead on their technology roadmaps. For Kroger , the expansion of its Ship e-Commerce assortment through a third-party marketplace is the latest example.

Shipping 236

Shipping Merchant Services Payment Services Point of Sale 236

Wiser

AUGUST 11, 2020

In the modern era of retailing, brands need accurate and timely price intelligence in order to show up in relevant product searches on marketplaces and ultimately drive brand share. In the past, capturing competitive and market-level insights from disparate competitors across myriad online shopping sites simply took too much time to yield the necessary results.

Consumer 78

Consumer Marketing Planning Shopping 78

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. Circle K, a division of Alimentation Couche-Tard , will retrofit the store with technology from Standard Cognition that will allow shoppers to walk in, take the items they want and walk out without having to scan anything or wait to pay.

Checkout 214

Checkout Store Layout Payment Services Kiosk 214

Graff Retail

AUGUST 11, 2020

Now that retail stores have reopened, they need to start thinking about what they need to do to remain competitive with online shopping. I’ve been thinking about this a lot and reached out to my network to ask what measures would be required to overcome this challenge. In a poll conducted on LinkedIn, almost half […].

Shopping 52

Shopping 52

Retail TouchPoints

AUGUST 11, 2020

In the apparel vertical, the stakes involved in making accurate product forecasts have always been high. Retailers that order too much of a given product must discount to move merchandise in order to make space for the next season’s items — but if they order too little, they miss out on potential sales and disappoint their customers. Needless to say, the disruptions stemming from COVID-19 have made apparel forecasting that much harder.

Apparel 282

Apparel Planning Promotions Consumer 282

Retail Technology Review

AUGUST 11, 2020

3PL, has been appointed by Social Chain to provide ecommerce order fulfilment solutions as the Manchester-based company continues to scale globally.

Fulfillment 31

Fulfillment 31