Thu.Sep 22, 2022

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Searchspring Launches Tools for Personalized Email Campaigns

Retail TouchPoints

Searchspring , a search, product merchandising and personalization platform, has added Searchspring Personalized Email Recommendations to its Personalization Suite. The solution is designed to help retailers tailor their emails to make product discovery easier and extend personalization beyond their site in order to drive a superior shopping experience throughout the entire customer lifecycle.

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NLRB says Amazon singles out union organizers for discipline

Retail Wire

The National Labor Relations Board has issued a complaint against Amazon.com for “selectively and disparately” enforcing a rule about employees’ use of non-work areas such as break rooms. The federal labor regulator claims that Amazon has used the rule to singly out workers engaged in union activity.

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Is Localization the Key to Increased Sales?

Retail TouchPoints

The past few years have had an incredible impact on in-store shopping. Many brands were forced to shut their doors and expedite online sales strategies to keep a steady revenue stream. But as we begin to get back to a sense of “normalcy,” consumers have reverted back to their traditional methods of shopping. The in-store shopping experience can never be replaced, but it does need to be improved.

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Home Depot store in Philly becomes first in chain to seek union vote

Retail Wire

Workers at a Home Depot in Northeast Philadelphia have filed a petition with the National Labor Relations Board to form a union. Vincent Quiles, one of the organizing employees, said, “Long story short, we got screwed over during the pandemic. This company made money hand over fist, and we just feel exploited.” A Home Depot spokesperson declined to comment as the company was reviewing the situation.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Walgreens Boots Takes Full Ownership of Shields Health, Announces New U.S. Leadership Structure

Retail TouchPoints

As other retailers edge their way into healthcare, legacy retailers in the space also are looking to expand their business in new directions to remain competitive (and profitable). To that end, Walgreens Boots Alliance (WBA) has accelerated its plans to take full ownership of medical services provider Shields Health Solutions. After increasing its stake in the company to 70% a year ago, WBA now plans to acquire the remaining 30% stake from other equity holders for approximately $1.37 billion in

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Target to hire 100K workers and run Christmas promos before Halloween

Retail Wire

Target plans to start marking down merchandise for the Christmas selling season on October 6. The retailer also plans to hire 100,000 seasonal workers to help it keep up with demand.

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More Trending

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Kmart eyes New Zealand growth ‘for many years to come’

Inside Retail

Kmart is planning to open four more stores in New Zealand within the next year. The discount department store chain’s Australia and New Zealand CEO John Gualtieri confirmed the expansion plan in an interview with Stuff before the opening of the Ruakura Superhub, a $3 billion development on Hamilton’s eastern fringe which will be home to distribution and warehousing facilities.

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Alibaba Leverages the Metaverse to Offer ‘Multi-Dimensional Interactions’ to Luxury Customers

Retail TouchPoints

With China set to become the world’s largest luxury market by 2025 , Alibaba is intent on building out the immersive digital experience on its Tmall Luxury Pavilion to capture those consumers. As the luxury platform celebrates its fifth anniversary, Alibaba has introduced a host of new ways for customers to engage with luxury brands on Tmall, including AR and XR (extended reality) experiences, exclusive products that can only be accessed through a digital “Meta Pass” and a host of virtual avatar

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Optus warns cyberattack may have exposed Australian client details

Inside Retail

Optus, the Australian unit of telecoms firm Singapore Telecommunications, said it was investigating the unauthorised access of customer details including home addresses, driver’s licence and passport numbers, after a cyberattack. Wireless carrier Optus said in a statement on Thursday it had immediately shut down the attack after discovering it, and that payment details and account passwords had not been compromised.

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Sam’s Club Adds Design Studio to Foster Cross-Functional Collaboration

Retail TouchPoints

Sam’s Club will develop a design studio at its Bentonville, Ark. headquarters to support design thinking for all employees, with a focus on facilitating cross-functional team collaboration across engineering, product management and design departments. The neutral space also will allow these internal teams to work with external partners in a workshop environment that focuses on creation.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Chipotle settles child labor suit in New Jersey

Retail Wire

Chipotle Mexican Grill has reached a deal to pay New Jersey $7.75 million to settle allegations that it violated child labor laws that turned up in a 2020 audit of the company. The alleged violations included failing to provide minors with “timely and sufficient” breaks.

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Capitalizing on the Retailtainment Opportunity: Tips and Lessons From a Design Strategist

Retail TouchPoints

Consumers’ appetite for immersive experiences has only grown larger in the wake of the pandemic, which means brands and retailers are rethinking the role of physical spaces —in particular the unique value that brick-and-mortar stores add to consumers’ lives. With retailtainment , products are part of the experience, but they are not the focus. Instead, the top priority is to create an environment that allows visitors to more intimately engage with the brand or brands hosting the experience, and

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Existing home sales fell nearly 20 percent in August

Retail Wire

Rising mortgage rates and high prices led to sales of existing homes falling 19.9 percent in August, following a 0.4 percent decline in July. The median price for an existing home in the U.S. rose 7.7 percent to 389,500, down from a record $413,800 in June. “The housing sector is the most sensitive to and experiences the most immediate impacts from the Federal Reserve’s interest rate policy changes,” said Lawrence Yun, NAR’s chief economist. “The softness in home sa

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Lowe’s Introduces Interactive ‘Digital Twin’ to Align With 3D Product Catalog

Retail TouchPoints

Home improvement retailer Lowe’s has unveiled its interactive retail digital twin in two stores and will open its virtual 3D product catalog to populate this new technology in the coming weeks. Lowe’s digital twin is powered by the NVIDIA Omniverse Enterprise, which allows associates to engage with a store’s digital data to optimize operations and localize plans to build a stronger approach to customer service.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Kroger associate suing grocer over mass shooting incident

Retail Wire

Mariko Jenkins worked at a Kroger in Collierville, TN, when he was shot by a recently fired employee of a third-party sushi firm operating in the store. The shooter injured 15 and killed another before taking his own life. Mr. Jenkins has filed suit against Kroger alleging that it and Snowfox, the sushi vendor, “knew or should have known that (the shooter) presented a danger” based on his history of being confrontational towards employees and shoppers.

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Hedge fund pushes to oust Kohl’s CEO, board chair

Retail Dive

Ancora Holdings, among investors that last year forced changes to the retailer’s board, says CEO Michelle Gass “is no longer well-positioned to lead.

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Walgreens buys remaining stake in specialty pharmacy provider

Retail Wire

Walgreens is paying $1.37 billion to acquire the remaining 29 percent of Shields Health Solutions that it does not already own. Shields helps hospitals to provide specialty pharmacy services to patients.

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Elephant Park looking rosy as three new F&B operators open

A1 Retail

Lendlease has announced the opening of The Rosy Hue at Elephant Park, a neighbourhood pub from south London group Livelyhood. It is joined by Mexican fusion restaurant and bar, Cheeky Chicos, and Korean-Japanese restaurant Kokoro, with all three having launched on the destination’s lifestyle hub, Ash Avenue. The Rosy Hue takes its name from the rosy-cheeked patrons of ‘Penny Gaffs’, a type of theatre Elephant & Castle was once famous for.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Bezos and Jassy must testify in FTC’s Amazon Prime investigation

Retail Wire

The Federal Trade Commission has said it will not cancel subpoenas issued to Amazon.com founder Jeff Bezos and CEO Andy Jassy as part of its investigation of the company’s Prime membership program. The FTC is looking into whether Amazon somehow tricked customers into signing up for Prime and then made it difficult to cancel their memberships.

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What can an Amazon Fashion executive do for Beautycounter?

Retail Dive

Kara Trousdale joined the beauty brand as its chief commercial officer in March and is bringing lessons from the e-commerce giant to help guide its omnichannel strategy.

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FTC Complaints and Class Actions Send Warning to Consumer Product Manufacturers and Retailers: Double-Check Your Product Warranties

Hunton Andrews Kurth

In the past year, the FTC has promoted consumers’ so-called “right to repair.” In particular, the FTC has focused on the “Anti-Tying Rule” of the Magnuson-Moss Warranty Act (the “MMWA”), which limits manufacturers’ ability to steer consumers to manufacturer-affiliated repair shops. Plaintiffs’ firms have taken notice, filing a spate of class actions based on purported violations of the Anti-Tying Rule.

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Cisco Black Belt Academy’s Annual Refresh FY23

Cisco Retail

October Refresh FY23. Cisco Black Belt Academy’s Annual Refresh is here. It is the time for a Refreshed learning Journey. The Black Belt Academy stands by its goals to provide Simplified, Digitized and Personalized experience for the learners and with this year’s Annual Refresh we want to make the most of it. FY23 October Refresh will not only focus on refreshed content but also improved user interface.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Stitch Fix is losing customers as it competes against itself

Retail Dive

The e-retailer’s new e-commerce site is stealing sales from its curated box business just as consumers pull back on apparel purchases.

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Gift card sector celebrates success at annual Hall of Fame Awards

A1 Retail

The winners of the 2022 GCVA Hall of Fame Awards, which celebrate the best of the UK gift card and voucher industry, have been announced. Hosted by the Gift Card and Voucher Association (GCVA), the awards showcase the members’ depth and breadth of products, programmes, initiatives and activities across the retail, leisure, incentives and payment sectors.

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Lowe’s debuts ‘digital twin’ store

Retail Dive

The virtual replica of one of the retailer’s stores combines spatial data with Lowe’s data, including product location and historical order information.

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Best Practices for MuleSoft Anypoint Platform Alerts

Mulesoft

Monitoring your applications and infrastructure is key for a good digital experience and success of your business. Alerts provide key health and performance metrics of your application and infrastructure. You need an alerting practice to proactively discover issues and quickly resolve them. Monitoring service level agreement metrics using alerts can help benchmark your current performance […].

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Retails Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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FTC investigates Amazon’s $1.7B bid to acquire iRobot

Retail Dive

The news marks the second acquisition by the mass retailer that the Federal Trade Commission has requested further information on this year.

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Why Is Culture So Important?

LS Retail

©iStock/melitas Dutch social psychologist Geert Hofstede did a pioneering study of cultures across modern nations. One of his big questions is: Why is culture so important? His website says: Do we need to bother about culture? Every visitor of this site has her or his unique personality, history, and interest. At the same time, we share our human nature.

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Barclays downgrades Nike on inventory trouble, slowing demand and volatility in China

Retail Dive

The retailer’s strength in North America may no longer be enough to offset its challenges in China, the analysts said.

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Growth: The two drivers of traditional Grocery categories

Shopper Intelligence

Growth: The two drivers of traditional Grocery categories. We worked recently on a big cat man study in one of the most tradition areas of a supermarket – canned food. We uncovered quite a startling insight, one which I think will play out for many so called “Routine” categories (using the traditional cat man nomenclature). The insight was around there being two very distinct segments of shoppers.

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.