Mon.Feb 20, 2023

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Leah Weckert named new CEO of Coles; Steven Cain to retire

Inside Retail

Leah Weckert has been appointed as Coles’ new MD and CEO, effective May 1. Outgoing CEO Steven Cain has announced his retirement and will remain with the company for an interim period to facilitate an easy transition of executive responsibilities. “I would like to thank the Coles board, team and our many partners for their support, insights and resilience – particularly during Covid, bushfires and floods.

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How to Create Immersive Retail Experiences

Retail TouchPoints

Digital signage looks vastly different today from my early days working for a niche hardware manufacturer developing simplistic solutions for groceries and customer-facing retail applications. Digital signage then was quite simplistic. These solutions didn’t incorporate interactive touch — because most solutions ran solely on a USB stick with a media or DVD player.

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2023 economy: growth rate slows as regulators battle inflation

Inside Retail

Despite the mounting headwinds, Australia’s economy was a strong outperformer in 2022. The removal of restrictions on movement in the early months of the year, coupled with pent-up demand in households, formed the catalyst for a boom in household spending; monthly retail turnover rose 12.5 per cent between December 2021 and November 2022. And while other sectors in the economy, such as construction, have continued to battle with supply-chain disruptions and adverse weather, activity has be

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Mass merchants, automation, and grocery inflation - Weekly Snacks #43

Tokinomo

Campaign Corner Try it for yourself. Actor-turned-surgeon, Steve Martin, puts on quite a show during Super Bowl LVII in an ad for Pepsi Zero Sugar , pretending to perform a nose job on a dog. But he assures viewers that it's all just acting, and his job is to make the performance seem believable. Whether he's showing frustration while waiting in line or pretending to enjoy a bland dinner, everything he does is part of a big act.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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CEO Anthony Heraghty discusses Super Retail Group’s half-year results

Inside Retail

According to CEO Anthony Heraghty, Super Retail Group has plenty of reasons to be positive about its performance for the year ahead. Sales across all four brands – Rebel, Macpac, Supercheap Auto and Boating, Camping and Fishing (BCF) – were up by about 15 per cent, while its profit grew by about 30 per cent for the six months to 31 December 2022. Super Cheap Auto and Macpac were particularly strong performers, with year-on-year sales up by about 18 and 55 per cent, respectively.

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Waitrose announces earliest British Asparagus season

Retail Times

Waitrose has welcomed an extra early asparagus season which is due to arrive in shops from 21st February, nine weeks earlier than normal. Traditionally, the British asparagus season is from St George’s Day (23rd April), so Waitrose customers will be able to enjoy British Asparagus for even longer this year.

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Online homeware retailer Rowen Homes to open at Metrocentre

A1 Retail

Online homeware and interior retailer Rowen Homes is set to open its first ever store in Metrocentre Gateshead this April after the phenomenal growth of its online interior haven. The new store is expected to open its doors this Spring, moving into a unit located in upper Platinum Mall. The shop will feature the brand’s iconic luxury furniture and homeware, with plans to also include an experiential space, allowing customers to fully immerse themselves in the brand and also for the team to

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How Jim Thompson is spinning the new Thai silk road to Europe

Inside Retail

Covid-19 was not kind to Jim Thompson , which relies on tourists for the vast majority of its sales. With borders closed and sales drying up, the Thai silk fashion house was forced to shed a majority of its workforce – from a peak of 2650 to a mere 650 at one point. It closed stores in Singapore and Malaysia, reducing its network from 40 to 22. But the crisis presented the company with an opportunity to review its business model and look for ways to reposition itself on the global fashion landsc

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Cwmbran Centre records 1.5 million increase in footfall

A1 Retail

Cwmbran Centre welcomed 19.5 million people to the popular retail destination in 2022 – an 8% increase (1.5 million) on the previous year. LCP Group, the national commercial property and investment company, acquired the centre in Cwmbran at the beginning of last year and has since implemented a programme to improve the diversity of tenants. In the last 12 months, LCP’s experienced team have attracted 22 new stores – both high street names and independent stores – including Loungers, which took o

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Coles’ profit up, but inflation expected to dull second-half

Inside Retail

Coles has overcome supply-chain challenges and inflationary pressures to record a 17.1 per cent lift in tax-paid profit in its first half. For the 27 weeks to January 1, sales from continuing and discontinued operations reached $21.4 billion – up 4 per cent – while tax-paid profit rose to $643 million. Supermarket sales reached $18.85 billion, up 4.6 per cent, which the company says was supported by the retailer’s ‘Locked’ and ‘Dropped & Locked’ value campaigns.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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ChatGPT in Retail – How Retailers Can Use ChatGPT to Enhance Customer Experience and Drive Sales

RETAIL MANAGEMENT SOFTWARE

The retail industry is continuously evolving and adapting to new technologies and trends. One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences. ChatGPT (Generative Pre-Training Transformer) is a new artificial intelligence chatbot developed by OpenAI.

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Weak consumer demand dents Best & Less Group profits

Inside Retail

Specialty value retailer Best & Less Group has reported a slump in profits as consumer demand softened during the first half. For the 26 weeks to January 1, sales grew 13 per cent to $324.8 million while tax-paid profit fell 31.8 per cent to $13.7 million. Like-for-like sales were down 4.9 per cent compared to the previous corresponding period with online sales down 0.9 per cent to $29.8 million.

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Building organisational agility, resilience, and profitability into the frontline

Retail Times

Building a frontline-centered workforce strategy is key to confronting the many pressures that retailers are under now and for the foreseeable future, says Fabrice Haiat, co-founder and CEO of YOOBIC Between the long shadow of Covid and now what is predicted to be a year of recessions, retail organisations will continue to do what they do […]

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There’s more to martech than meets the consumer’s eye

Inside Retail

When you think about technology in retail, what comes to mind? Often when we talk about technology, we gravitate to what consumers can see – things like scan-and-go, interactive mirrors, AR/VR or, recently, The Metaverse. These are technologies consumers directly interact with, so it makes sense for retailers to consider, evaluate and (where appropriate) integrate them as part of a broader customer experience.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Queen of Shops, Mary Portas, confirmed as Retail Technology Show keynote

A1 Retail

Mary Portas to outline the role of human connectivity and the Kindness Economy in an opening keynote address on Day 2 Portas joins fellow headliner and Dragon’s Den star, Steven Bartlett, and over 100 of retail’s brightest minds on the Retail Technology Show stage Queen of Shops and co-chair of the Better Business Act, Mary Portas, is confirmed as a keynote speaker for the Retail Technology Show , retail’s golden ticket event, taking place on 26 & 27 April 2023 at London’s Olympia.

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Instagram feud between JSHealth and Life Botanics heading to Federal Court

Inside Retail

Vitamin company JSHealth claims it has entered court proceedings against Australian Health Vitality, the owner of retail competitor Life Botanics. The litigation came to light due to social media posts from both companies. There has been simmering bad blood between JSHealth and Life Botanics since early 2022 after the latter brand began using comparative advertising between its products and JSHealth’s on social media.

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Sainsbury’s rolls out £2 ‘Taste Me, Don’t Waste Me’ fruit and veg boxes to help reduce food waste

Retail Times

Sainsbury’s has announced it is introducing £2 fruit and vegetable boxes, available for customers to purchase from this week onwards. The boxes will now be available in over 200 selected supermarkets across the country, following a successful trial this January.

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Today in Global Small Business: Prioritize Profits in 2023

LS Retail

©iStock/Mongkol Onnuan What's affecting me, my clients, my colleagues and other global small business owners: Four (4) low-cost e-commerce growth strategies for 2023, one being prioritize profits. Apparel's devastating impact on the climate. Get found by international customers – some tips. Quote of the week: “Ninety-nine percent of failures come from people who make excuses.” ― George Washington Overseas demand continues to affect cargo, exports at Chinese ports.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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How to Provide a Personalized Customer Experience that Builds Trust with Bill Bruno

Hyken

Top Takeaways: Customers have different levels of tolerance when sharing their information with brands. Some customers are willing to share everything with a brand, some refuse to share anything at all, and there are those that fall in between. This range makes up the different data personas. Using customer data is an opportunity for brands to create an excellent customer experience, whether it is for preventing fraud, marketing, or enhancing personalization.

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Kuusoft Corporation Signs Partnership Deal with Sizzler Restaurant to Provide Digital Menu Boards Solutions for the Restaurant

Kuusoft

Kuusoft Corp.+1 866-546-8838marketing@kuusoft.com For Immediate Release Kuusoft Corporation Signs Partnership Deal with Sizzler Restaurant to Provide Digital Menu… The post Kuusoft Corporation Signs Partnership Deal with Sizzler Restaurant to Provide Digital Menu Boards Solutions for the Restaurant appeared first on The Official Kuusoft Blog.

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13 Retail Marketing Tips For Small Businesses In 2023

Retail Minded

The retail landscape has changed drastically over the past few years as businesses continue to ride the wake of a subsiding pandemic. Contactless shopping, delivery, and curbside pickup — once a public health necessity — have now turned into conveniences many consumers regularly expect. About 37% of people say they use contactless delivery more than they did pre-pandemic.

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JLL Brokers $4.4 Million Sale of Single-Tenant Retail Property in San Jose, California

Shopping Center

San Jose, Calif. — JLL has arranged the sale of a single-tenant retail building located in San Jose. An undisclosed seller sold the asset to a private capital exchange buyer for $4.4 million. Citibank occupies the 7,986-square-foot property on a… The post JLL Brokers $4.4 Million Sale of Single-Tenant Retail Property in San Jose, California appeared first on Shopping Center Business.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Kingsway launches Mega Value range

Retail Times

Leading confectionery wholesaler Hancocks is launching a value range of its popular Kingsway pick and mix. The Kingsway Mega Value range will see six popular value for money products offered to customers.

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Asana Partners Adds Five New Tenants to Sunset Harbour Retail Center in Miami Beach

Shopping Center

Miami Beach, Fla. — Asana Partners has announced the addition of five new tenants to Sunset Harbour, a 21,000-square-foot retail center in Miami Beach. Restaurants Casa Bufala, Sacro and Nautical Bowls will occupy 2,500, 2,813 and 950 square feet, respectively.… The post Asana Partners Adds Five New Tenants to Sunset Harbour Retail Center in Miami Beach appeared first on Shopping Center Business.

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Thank you to Southern Co-op members for raising £75,000

Retail Times

Co-operative members generosity has been described as ‘a shining example of kindness’ after they raised more than £75,000 to help food banks and those who rely on their services.

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Colliers Arranges Sale of 65,785-Square-Foot Shopping Center in Metro Atlanta

Shopping Center

Decatur, Ga. — Colliers has arranged the sale of Sam’s Crossing, a 65,785-square-foot shopping center located in Decatur, a northeast suburb of Atlanta. Publix Super Markets anchors the center and was the buyer in the transaction. In addition to the… The post Colliers Arranges Sale of 65,785-Square-Foot Shopping Center in Metro Atlanta appeared first on Shopping Center Business.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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One Pound chef Miguel Barclay joins Campaneo to bring quality food and wine matches to consumers on a budget

Retail Times

Kingsland Drinks’ Spanish wine brand, Campaneo, will work with One Pound Meals chef, Miguel Barclay, in 2023 to roll out a PR and social media campaign which will focus on Campaneo’s value, price point and quality. The partnership follows a full repositioning and rebrand for Campaneo, which sees bottles carry contemporary branding showcasing Spanish cues.

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Centergy to Develop 90,000-Square-Foot Retail Project in Metro Dallas

Shopping Center

Frisco, Texas — Centergy Retail will develop Lexington Village, a 90,000-square-foot retail project that will be located on the northern outskirts of Dallas in Frisco. Tom Thumb has committed to anchoring the development, with a 58,000-square-foot store that will feature… The post Centergy to Develop 90,000-Square-Foot Retail Project in Metro Dallas appeared first on Shopping Center Business.

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Jane Darcy launches Luxury Hand & Body Wash

Retail Times

The latest addition to Irish homeware & lifestyle brand Jane Darcy’s sumptuous range is the Luxury Hand & Body Wash made with 100% organic Italian olive oil extract. Deeply indulgent and therapeutic, the Luxury Hand & Body Wash ensures pampering from head to toe.

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Keystone Group, Indy Eleven to Break Ground on $1 Billion Mixed-Use Project in Downtown Indianapolis

Shopping Center

Indianapolis — Keystone Group and the Indy Eleven professional soccer club have announced plans to break ground this May on Eleven Park, a mixed-use development in Indianapolis. Anchored by a 20,000-seat multipurpose stadium that will host Indy Eleven’s home games,… The post Keystone Group, Indy Eleven to Break Ground on $1 Billion Mixed-Use Project in Downtown Indianapolis appeared first on Shopping Center Business.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.