Retail TouchPoints
APRIL 12, 2022
Over the last two years, the retail industry evolved faster than we could’ve imagined. Ecommerce, along with other digital channels, took center stage as new shopping habits formed and expectations drastically shifted. While we won’t be traveling in flying cars to our favorite stores anytime soon, we’re still on the fast track to a transformed shopping experience.
Inside Retail
APRIL 12, 2022
Afterpay, Australia’s largest buy now, pay later company now owned by US firm Block, has reported a massive pre-tax loss of $501.9 million as more and more of its instant-loan clients failed to pay their debts. . The company’s operating expenses – in particular its bad debts – ballooned out from $72.1 million a year ago to $176.8 million at the end of the first half, December 31.
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Retail TouchPoints
APRIL 12, 2022
The Saucery by Rao’s Homemade. Rao’s Homemade is bringing a taste of Italy to New York City’s SoHo neighborhood with its first-ever pop-up consumer experience, opening on April 22. Designed in the style of an Italian street market (complete with tomato plants), the three-day pop-up experience is dubbed The Saucery by Rao’s Homemade.
Inside Retail
APRIL 12, 2022
Dan Murphy’s has unveiled a new premium wine cellar concept in Sydney’s Lane Cove today. The cellar stocks some of the world’s rarest wines, such as a bottle of 1951 Penfolds Grange which retails for $160,000 and Burgundy’s Domaine de la Romanée-Conti at $20,000 per bottle. . The store stocks more than 2800 different products, 350 of them rare premium wines.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Retail TouchPoints
APRIL 12, 2022
Walmart is expanding its medtail presence with the opening of five Walmart Health centers in North and Central Florida, beginning with one in Jacksonville. The remaining locations will open in the Jacksonville, Orlando and Tampa areas over the coming months, each adjacent to a Walmart Supercenter. The Walmart Health locations provide a range of medical services including primary care, labs, X-ray and EKG, behavioral health and counseling, dental, optical and hearing.
Inside Retail
APRIL 12, 2022
New Zealand men’s fashion brand Rodd & Gunn has launched its global flagship store, Rodd & Gunn x The Lodge Bar & Dining, on James Street in Brisbane – its first in Australia to feature a restaurant. Located in a heritage-listed building, the shop features 749sqm and will showcase Rodd & Gunn’s seasonal fashion collection as well as offer a dining experience.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
APRIL 12, 2022
Melbourne-based homewares retailer Salt&Pepper will open its first store outside Victoria, choosing in Adelaide in SA. . The new store at Tea Tree Plaza is the retailer’s largest yet, covering 176 sqm, with 156sqm of sales area. The business will open on April 28, displaying its autumn/winter collection. The brand has been focussing on growing its brick-and-mortar footprint after witnessing a significant expansion of its e-commerce offering during the past couple of years.
Retail TouchPoints
APRIL 12, 2022
Saying she has been a fan of Grove Collaborative since she first discovered the company’s starter kit, actress and entrepreneur Drew Barrymore has both invested in the company and become its first-ever Global Brand and Sustainability Advocate. The certified B Corp retailer, which has a goal of being 100% plastic-free by 2025 , will deploy Barrymore for its first multi-channel brand campaign, “Wish-cycling,” which seeks to debunk the myth that plastic recycling can provide a solution to the envir
Inside Retail
APRIL 12, 2022
Priceline Pharmacy has launched a new health insurance offer in partnership with healthcare fund NIB. The health cover includes all areas of private health insurance and provides Priceline perks where applicable. Priceline health insurance members will receive Sister Club bonus points for every $1 spent on the premium and a $5 voucher for every $50 spent in Priceline and Priceline Pharmacy stores.
Retail TouchPoints
APRIL 12, 2022
The Canadian resale marketplace for baby gear Rebelstork has made its U.S. debut with the opening of a resale center in the New York metro area and its online marketplace now selling across all 50 states. Rebelstork is powered by REV, the company’s proprietary AI-based pricing technology, which offers an instant, real-time estimated resale value for more than 10,000 baby gear models, establishing the secondhand market value and enabling shoppers to make more informed purchases.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Tokinomo
APRIL 12, 2022
Putting the shopper experience first. One-stop shopping. It’s 2022 and retailers know that customer experience is the key to a shopper’s heart (and wallet ??). The COVID-19 pandemic and WFH trend allowed more people to shop online and discover the e-Commerce experience. However, there are some brands that understood how to combine both online and offline, just like Kroger and Bed Bath & Beyond.
Inside Retail
APRIL 12, 2022
Covid has been a rollercoaster for all businesses, particularly those in the hair and beauty industry. Salons have been forced to open and shut their doors at a moment’s notice, then have been scrambling to work out the next steps. When New South Wales ended its last lockdown, Melanie De Sylva, founder of De Sylva Hair Design in Sydney, recalls how relieved her loyal clientele was to see her again – particularly when some had suffered the consequences of cutting or colouring their own hair.
Tokinomo
APRIL 12, 2022
It’s important to know your customers and understand their needs and wants. This industry is changing constantly and so do the needs of shoppers. However, there is one thing that doesn’t seem to change drastically in the last years: Shopper profiles.
Inside Retail
APRIL 12, 2022
Omnichannel retailing describes a type of retail system which allows for the engagement of customers via as many channels as are relevant based on the context and purpose of the retail business. . This of course already means the physical store, phone, online, mobile, and social channels, but new channels are constantly emerging due to market conditions, the customer’s goal and customer journeys are often hybrid. .
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Retail Wire
APRIL 12, 2022
More than 47,000 sellers on Etsy have signed a petition protesting an increase in the commission that the platform charges them on each sale. Etsy has more than 5.3 million sellers.
Inside Retail
APRIL 12, 2022
Every time someone clicks to order online, a growing cohort of behind-the-scenes workers with no direct customer interaction is under pressure to fulfil that need. Out of sight and out of mind, these people often bear the brunt of unrealistic customer expectations. Life and Death in the Warehouse , the BBC’s new factual-based drama, exposes how a ‘customer fixated’ culture is putting pressure on employees in warehouses around the world.
Retail Wire
APRIL 12, 2022
Digital ad revenues last year in the U.S. were up 35 percent, the biggest percentage gain since 2006, according to a report from the Interactive Advertising Bureau and PricewaterhouseCoopers. Advertising on digital music and podcasts grew even more rapidly at 58 percent.
Inside Retail
APRIL 12, 2022
Being the dominant mall operator in a territory isn’t necessarily a matter of operating the most malls—it’s a matter of operating the best ones. As Japan’s Aeon Mall sets out to conquer the hearts, minds and wallets of consumers in Southeast Asia, it is finding that quality rather than quantity is where the emphasis has to be. Never more so than now, when the industry emerges from two years of Covid restrictions that almost crippled it, and hungry competitors are proceeding with plans to bang up
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Retail Wire
APRIL 12, 2022
Inflation in March rose 8.5 percent, the fastest pace since 1981. Gasoline prices, which jumped 18.3 percent in March, were the prime culprit. Fuel prices have risen since Russia launched its attack on neighboring Ukraine.
Inside Retail
APRIL 12, 2022
Inside Retail : Koskela was located in a warehouse in Rosebery, NSW, for a decade. What prompted you to move to a new space in North Sydney? Sasha Titchkosky: One, we were nearing the end of our lease term. We could have stayed, but going through Covid-19, and shifting the whole of the retail operation to an e-commerce strategy gave us the opportunity to get off that treadmill of having a seven-day-a-week physical retail space and to reimagine what a retail experience could be like.
Retail Wire
APRIL 12, 2022
Mattel has rolled out its first carbon neutral toys, including a Matchbox Tesla made from recycled materials. The toy seller, which has pledged to use “100% recycled, recyclable or bio-based plastic materials in all its products and packaging by 2030,” purchased carbon offsets from the Darkwood Forests Conservation project in Canada to help reach its goal for the new toys, among them the Mega Bloks Green Town Line for preschoolers.
Inside Retail
APRIL 12, 2022
Online adaptive fashion label Christina Stephens has offered clothing that is both stylish and easy-to-wear for men and women with disabilities since launching two years ago. But now, for the first time, that clothing will be designed by someone with first-hand knowledge of customers’ needs: quadriplegic designer Carol Taylor. . Taylor, who uses a wheelchair, has come on board as a partner in the business, production manager and lead designer.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
Retail Wire
APRIL 12, 2022
Panera Bread is testing a new automated coffee brewing system at two of its locations as it seeks to expand its drink subscription program. George Hanson, Panera’s chief digital officer, said the test will determine if the automated system can help associates, not replace them.
Inside Retail
APRIL 12, 2022
The annual Easter holiday period is fast approaching, and it will bring with it a range of public holidays and trading restrictions across Australia. Australian states and territories each have different laws that affect public holidays and trading over Easter, so it’s important to stay up to date with the rules and regulations in your region. Here’s an overview of the public holidays and trading hours across each state and territory.
Retail Wire
APRIL 12, 2022
The need for more warehouse and distribution center space has grown with increased demand for items purchases online. Investors and other stakeholders are now calling for the buildings to be more energy efficient. New net-zero warehouses have begun to operate in Europe and appear likely headed to the U.S. next.
Retail Times
APRIL 12, 2022
Cereal and snacks giant Kellogg’s is today announcing salt in one of its biggest cereal brands - Special K – has been reduced by an average of 20% across the product range.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
Retail Wire
APRIL 12, 2022
Amazon.com’s “Made for You” customized clothing service launched with t-shirts in 2020. It is now adding athletic shirts to the items that can be ordered in different fits, colors, neckline and sleeve length options.
Retail Dive
APRIL 12, 2022
Rich Fulop discusses the DTC bedding brand's plans to triple its store footprint this year, launch its first hospitality collection and other growth initiatives for 2022.
Retail Wire
APRIL 12, 2022
Add Franchise Group Inc., the owner of The Vitamin Shoppe and Buddy’s Home Furnishings, is the latest company to join in the bidding to acquire Kohl’s. Franchise Group’s $69 per share bid is reportedly lower than one made by Hudson’s Bay Company ($70).
Cisco Retail
APRIL 12, 2022
John Judge Co-author, Cisco Innovation Lab Leader. From congestion to road safety, to connected cars, to mobility-as-a-service (MaaS), and even post-pandemic changes in travel patterns, there are many challenges and changes happening in the world of transport. With these considerations and more, how does an agency take their existing infrastructure, assets, and services, and create a customer-driven platform that will enable them to evolve and support future services and capabilities?
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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.
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