Retail TouchPoints

FEBRUARY 23, 2022

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy. For retailers, the revolutionary payments shift towards cryptocurrency will certainly come with challenges, but it may all be worth it.

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Payment Services Checkout Telecommunications Social Commerce 360

Inside Retail

FEBRUARY 23, 2022

The e-commerce boom of the last two years has been felt across the globe, and the Australian market is no exception. If last year felt slightly less volatile than the one before it, it might be because business owners and markets as a whole have learned to keep a finger on the pulse of change and respond quickly. There has been a wealth of research carried out in an attempt to shed light on the rapidly changing e-commerce landscape.

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Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. From early 2020 to mid-2021, the percentage of retail chains offering curbside pickup surged from a miniscule 7% to a staggering 51%. Additionally, 66% of retail executives who responded to design:retail’s survey indicated that they spent time and capital updating the fronts of their stores to accommodate in-store pickup experiences.

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Inside Retail

FEBRUARY 23, 2022

Australian fashion and lifestyle retailer APG & Co has appointed Elisha Hopkinson as its new CEO. APG & Co owns Australian fashion brands Sportscraft, Saba and Jag. The company operates around 200 brick-and-mortar stores across Australia and New Zealand, along with concessions in David Jones department stores. Hopkinson has more than 14 years of experience working within the fashion industry both in Australia and internationally.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

FEBRUARY 23, 2022

Walmart has partnered with last mile solution provider Cognetry Labs to offer Walmart GoLocal’s network of delivery options to Cognetry’s clients. Cognetry provides ecommerce and fulfillment solutions for independent and mid-sized grocers, and the partnership aims to help more of them add delivery services. Walmart GoLocal clients can access nationwide high-capacity coverage for last mile delivery.

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Retail Focus

FEBRUARY 23, 2022

Shaftesbury has announced that popular Danish fashion retailer, Colorful Standard, has opened a permanent flagship space in Seven Dials. This coincides with the opening of two new experience-led retail brands within the Seven Dials neighbourhood, Apex Rides and Hidden Planet, demonstrating the destination’s continuous retail appeal. Colorful Standard was first introduced to Seven Dials last year, with a pop-up store located on 18 Earlham Street as part of the retailer’s London expansion.

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Retail Focus

FEBRUARY 23, 2022

The exclusive interior design of Bonedea brings to life the narrative of ‘Bona Dea’ the roman goddess that inspired the name of the luxury emporium. Studio Clementine has created a stunning backdrop to display the exquisite objet d’art, it is an invitation to step into an ethereal world full of intricate details, romantic and playful touches befitting a goddess.

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Retail TouchPoints

FEBRUARY 23, 2022

Many people visit The Container Store as they’re contemplating a home or business renovation, but this time the retailer is receiving the makeover. The chain has rebranded with a new logo, a national ad campaign and a tagline that doubles as an invitation: “Welcome to The Organization.”. The new logo resembles three nested baskets shaped in a subtle smile to represent The Container Store’s three key differentiators: its large assortment of organizing solutions; premium custom closets ; and in-h

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Retail Focus

FEBRUARY 23, 2022

Global fashion retailer New Look has announced it is opening its first ever UK clearance store at Northern Ireland’s outlet, The Boulevard. The 2406 Sq ft store will open its doors at the Lotus Property-owned scheme on 25 th February, offering women’s clothing, footwear, accessories. Following in the footsteps of Molton Brown, Joules and Asics, New Look is the latest retailer to set its sights on Northern Ireland as a prime retail location and is among a number of brands that have opened ‘firsts

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Retail TouchPoints

FEBRUARY 23, 2022

Target is planning to enhance its same-day pickup options in fall 2022 with two additional options: shoppers can add Starbucks items to any order and make returns during curbside pickup transactions. Additionally, Target will expand its “backup item” functionality to additional product categories. Starbucks products were the top request for an addition to Target’s pickup options in a survey of customers, which made it a natural extension of the service.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

FEBRUARY 23, 2022

Retail Food Group says an increase in average transaction values across its franchised cafe and restaurant chains shows its ‘franchise first’ turnaround strategy is paying off. Bookended by different waves of the Covid-19 pandemic, the company’s half-year was marked by falling customer footfall in many of its mall-housed outlets, especially in NSW, Victoria and the ACT where varying degrees of lockdown and social-distancing measures were in play during the six months.

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Retail TouchPoints

FEBRUARY 23, 2022

On the heels of its new nationwide partnership with 7-Eleven , Grubhub is teaming up with real-time delivery service Buyk to further expand its convenience delivery offerings. The news comes amid a period of rapid development in the arena of ultrafast delivery, with new partnerships and providers popping up seemingly every day. Buyk is a new player on the scene, having launched 15-minute delivery in New York City in September 2021 with the added perk of no minimum spend and no delivery fees.

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Inside Retail

FEBRUARY 23, 2022

Whether a crisis lasts for weeks, months or years, it is clear that the global response to the pandemic has fundamentally changed consumer realities and the retailers they do business with. Whether it’s political upheaval causing shortages in microchips for cars or electrical devices, volcanoes grounding international travel, or more recently, a global pandemic, consumer behaviour has significantly changed as a result.

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Retail TouchPoints

FEBRUARY 23, 2022

Health and wellness brand GNC is looking to make reordering a breeze with the launch of hands-free, voice-activated ordering via Amazon Alexa voice-enabled devices. Users will be able to link their GNC accounts during the GNC Skill setup on their Amazon device or in the Amazon Alexa app on mobile devices. The skill will let GNC.com account holders repurchase products from their three most recent orders.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

FEBRUARY 23, 2022

New Zealand-founded eco-friendly lifestyle apparel brand Allbirds has just closed its best quarter yet, but the Nasdaq-listed company remains far from profitable. The company has reported a 27-per-cent increase in sales for the full 2021 year to US$277.5 million, despite the impact of Covid-19 on retail trading. Fourth-quarter revenue grew 23 per cent year on year and 43 per cent against 2019.

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Retail TouchPoints

FEBRUARY 23, 2022

Kroger and circular reuse platform Loop have launched a new partnership that allows customers to contribute to recycling efforts for reusable plastic packaging, via a program at the grocer’s Fred Meyer stores in metro Portland, Ore. The partnership arrives at a time when business leaders in retail and consumer packaged goods businesses are feeling the pressure to grow their sustainable efforts. “Kroger is committed to achieving lasting positive change for billions of people and for our pla

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Inside Retail

FEBRUARY 23, 2022

In its half-year results yesterday , Australia’s largest private employer Woolworths Group declared that it found another $144 million in staff underpayments through its own payroll system review – bringing the running total to around $550 million. Specifically, the retail conglomerate said it had incorrectly accounted for long service rules across various states, as well as failing to properly pay team members overtime rates.

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Retail Wire

FEBRUARY 23, 2022

Bloomingdale’s, Nordstrom, Sephora and other retailers are adding “sexual wellness” products in their stores and websites. “People are spending more time, energy and disposable income on their own wellness, so it was natural that this expanded to sexual wellness,” said Elizabeth Miller, vice president divisional merchandise manager, cosmetics at Bloomingdale’s.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

FEBRUARY 23, 2022

Bedding and homewares retailer Adairs reported that the business continued to perform well despite Covid-related disruptions in its first half results. . Group sales were estimated at $241.8 million with Adairs contributing $131.7 million, Focus on Furniture $12.5 million and Mocka a further $34.3 million. . Underlying EBIT was estimated at $32.9 million while net profits after tax came to $17.6 million.

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Retail Wire

FEBRUARY 23, 2022

Companies are discovering that annual pay reviews and raises are insufficient for keeping employees satisfied in a tight job market and in an inflationary economy. Last year, CoorsTek Inc., a maker of industrial ceramics, began doing quarterly reviews. “When the market is evolving in real-time and there really isn’t a leading indicator other than what you’re seeing to compete and hire, you quickly have to adjust,” said Irma Lockridge, chief people officer at the company.

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Cisco Retail

FEBRUARY 23, 2022

As practitioners of network automation, we generally like to find ways to decrease the mean-time-to-delivery (MTTD) of a network change, and do so in a way that ensures a reliable and stable configuration being applied. Sometimes, these automated changes are kicked off using a self-service portal; sometimes based on a periodic scanning of APIs; or sometimes just as part of an Infrastructure as Code (IaC)-based script being run against one or more targets.

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ATS 136

Retail Wire

FEBRUARY 23, 2022

The Retail, Wholesale and Department Store Union (RWDSU) has filed charges with the National Labor Relations Board (NLRB) accusing Amazon.com of removing union literature from break rooms, limiting workers’ access to the warehouse before and after shifts and forcing employees to attend anti-union meetings at a warehouse in Bessemer, AL. The NLRB ordered a new election at the warehouse after determine that Amazon unlawfully interfered in the previous vote.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Nvidia

FEBRUARY 23, 2022

Editor’s note: This post is a part of our Meet the Omnivore series, which features individual creators and developers who use NVIDIA Omniverse to accelerate their 3D workflows and create virtual worlds. Within the Mogao Caves, a cultural crossroads along what was the Silk Road in northwestern China, lies a natural reserve of tens of thousands of historical documents, paintings and statues of the Buddha.

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Retail Wire

FEBRUARY 23, 2022

A group of thieves entered three stores on Ralph Abernathy Boulevard in Atlanta and robbed the small retailers of cash and merchandise. Dionne Fraser-Carter is co-owner of Zinah Artistic Retail, an art gallery and creative design studio that was targeted by the thieves. “I feel violated more than anything. It’s disheartening,” she said.

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Cisco Retail

FEBRUARY 23, 2022

Episode 19 of the Cisco Optics Podcast is now posted! See below for episode notes. Podcast episodes are now being added to the Cisco Optics playlist on YouTube ! Cisco Optics Podcast Episode 19. Cisco Optics Podcast Episode 19. Silicon photonics explained, with Ron Horan. Part 5 of 5. Silicon photonics was a buzzword in the optics research community for years before it finally became a reality.

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Retail Wire

FEBRUARY 23, 2022

Home Depot is hoping to increase its annual sales from $150 billion to $200 billion. A key to reaching that goal will be getting more orders from home construction professionals. The retailer currently grabs a high percentage of contractors’ convenience sales needed on the spot for jobs, but it sees a tremendous opportunity on getting a larger share of big, planned purchases ahead of the start of projects.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Cisco Retail

FEBRUARY 23, 2022

Just like any fast-growing innovative sector, the industrial cybersecurity market largely remains a mystery to many. And where there is mystery, there are myths. In the era of all things being connected and of cybercrime becoming a structured business, the cybersecurity challenge is a daunting one for many companies. This article debunks some of the myths that leave industrial organizations dangerously exposed.

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Management Marketing 125

Retail Wire

FEBRUARY 23, 2022

Wall Street forecast a strong quarter for Lowe’s and the home improvement chain did even better than expected. The retailer posted a five percent gain in same-store sales, above the FactSet consensus of three percent. Net income of $1.78 per share was well ahead of the 71 cents expected by investors.

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Retail Dive

FEBRUARY 23, 2022

The brand will release 75 pieces that access real-world perks like a private concert, as well as a one-of-a-kind NFT inspired by a custom outfit for the artist.

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Retail Wire

FEBRUARY 23, 2022

Walmart has issued a COVID-19 vaccine report that found that 80 percent of the shots administered by the retailer’s pharmacies were done in “medically underserved” areas of the country. The retailer said its “Get Out the Vaccine” campaign made use of partnerships in local communities to establish the need for residents to protect themselves.

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning