Tue.Dec 14, 2021

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The Age of ‘Pixel x Frame’: Social Experiential Design

Retail TouchPoints

Experience design is entering a new era — with new players involved. Welcome to the age of social experiential design, where the visual tactics must integrate a “pixel x frame” approach and include social media influencers on the activation team from the beginning of the experience’s concept. Unlike the past, in which photographers and videographers were the sole gatekeepers of setting up and documenting the moment, the scene or “money shot,” today’s audiences — disciples of social media communi

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Retail tipped to earn $20.5 billion in next 10 days: NRA

Inside Retail

Australians are expected to drop $20.5 billion in the remaining 10 days to Christmas, according to the National Retail Association. “[We’re] expecting the shopping frenzy to really ramp up as we kick-off the 10-day Christmas countdown,” NRA boss Dominique Lamb said. “Although there is a growing trend that sees consumers knocking off Christmas shopping earlier than in previous years, the final 10 days is still a frantic time for retailers across the country.” Lamb ad

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Fred Segal Enters Metaverse With Launch of the Artcade In-Store Retail Experience

Retail TouchPoints

Fred Segal has partnered with media tech holding company Subnation to launch Artcade, a dynamic retail experience featuring curated collectibles, limited product drops, an NFT gallery and a streaming studio. The collaboration will exist both on L.A.’s Sunset Strip and in the Metaverse. The collaboration includes curated merchandise, collectibles, limited-edition apparel and gaming hardware, as well as virtual goods and digital skins that can be purchased in-store or in the Metaverse via cryptocu

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Customer experience trends in retail to follow in 2022

Tokinomo

2022 is just a few days away and it’s important to prepare your strategy for next year. Taking into account the Pandemic and the way the retail industry has changed in the past years, customers are demanding more from retailers.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Costco Doubles Down on Ecommerce With Pickup Locker and Marketplace Expansions

Retail TouchPoints

Costco will put a renewed emphasis on ecommerce by doubling the number of locations with pickup lockers over the coming year and expanding its Costco Next brand directory. The retailer’s net sales were up 16.7% to $49.4 billion in Q1 2022, with digital sales up 13.3% year-over-year. Currently, 112 Costco warehouses have pickup lockers, according to CFO Richard Galanti on a call with investors.

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Nike acquires a virtual shoe company

Retail Wire

Nike has announced the acquisition of RTFKT Studios, a virtual shoe company that seeks to create “next generation collectibles that merge culture and gaming.” RTFKT sells its virtual sneakers along with non-fungible tokens (NFTs). The move is seen as a means for Nike to pair the purchase of real sneakers with virtual ones.

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Luxury watch brand Roger Dubuis launches first local standalone store

Inside Retail

Luxury swiss watch brand Roger Dubuis has launched its first standalone store in Australia in Sydney. Located on Castlereagh Street, the boutique is said to pair minimalistic principles with unique one-off features, such as a statement wall showing the business’ ‘signature Astral Skeleton’ and a ‘gravity window’ which appears to show its products floating on air.

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To Even Out Gender/Race/Ethnicity Pay Gaps, Online Store ‘Suggests’ Higher Prices for White Men

Retail TouchPoints

Compliance software solution provider Trusaic has opened the Pay Gap Store , an ecommerce shop that “suggests” prices for customers based on gender and ethnicity. The store sells a range of T-shirts, mugs and tote bags with the message, “Where’s my X%?” — where the value of “X” depends on each customer’s gender plus race/ethnicity and the associated pay gap.

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Chanel appoints Unilever executive Leena Nair as global CEO

Inside Retail

Luxury group Chanel has appointed a former Unilever executive Leena Nair as its new global CEO, who will be based in London. Nair has spent 30 years with Unilever and was most recently in the role of chief of human resources, alongside her role on the company’s executive committee. Leena Nair. (Image: LinkedIn). She will take over the role from Alain Wertheimer, who with his brother Gerard, owns the company.

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Nike Furthers Metaverse Ambitions with Acquisition of Virtual Sneaker Brand RTFKT

Retail TouchPoints

Nike has acquired RTFKT — a company that creates digital artifacts, including “Metaverse-ready” sneakers and other collectibles — for an undisclosed amount. The RTFKT acquisition is the latest Nike move into the metaverse; the company filed a number of trademark applications in early November 2021 that hint at future plans for virtual Nike shoes and apparel.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Wesfarmers moves to block Woolies’ bid for API

Inside Retail

Wesfarmers boss Rob Scott has said the retail conglomerate will not vote its 19.3 per cent stake in Australian Pharmaceutical Industries in favour of Woolworths’ competing $872 million takeover bid. And, according to the business, a growing number of pharmacists and chemists find the overlap between Woolworths’ products and API’s uncomfortable, and fear that giving Woolworths control over such a large segment of the market would see competition suffer.

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Ethical Commerce: What it is and Why it’s Important

Retail TouchPoints

As the world witnessed and weathered recent events including the COVID-19 pandemic, natural disasters, civil unrest and a heavy focus on social issues, retailers and consumers alike have developed a deeper understanding of the relationship between business, humans and the planet we all share. That awareness has prompted a shift toward more mindful buying, with 68% of consumers saying they plan to increase their efforts to identify brands that reduce environmental impact and 74% of Millennials re

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Louis Vuitton launches Sydney pop-up to honour Virgil Abloh

Inside Retail

Louis Vuitton has launched a temporary residence on the corner of Pitt Street and King Street in Sydney, bringing a collection of the late Virgil Abloh’s work as part of its global ‘Walk in the Park’ series of events. The pop-up launched on December 15, and will run until March 15, offering over 40 styles of men’s sneakers, sunglasses and jewellery covering the business’ Spring-Summer rages from 2019 to 2022.

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Baristas at two Boston Starbucks seek union vote

Retail Wire

Employees working at two Boston-area Starbucks have filed paperwork seeking a vote on union membership. The action followed a vote last week that saw workers at a store in Buffalo, NY, vote to be represented by Workers United.

ATS 130
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Competition litigator Gina Cass-Gottlieb to replace Rod Sims as ACCC chair

Inside Retail

Federal Treasurer Josh Frydenberg has named competition and antitrust litigator Gina Cass-Gottlieb as the incoming chair of the Australian Competition and Consumer Commission. Frydenberg announced on Tuesday that Cass-Gottlieb will replace the outgoing chair Rod Sims on March 21 next year, provided the states and territories approve the appointment.

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JCPenney adding Forever 21 merchandise in stores and online

Retail Wire

JCPenney will stock a curated selection of Forever 21 merchandise in 100 of its stores and on jcpenney.com. “Forever 21’s relationship with the Generation Z customer is a perfect alignment for JCPenney, who is also committed to bringing innovation, excitement and fashion to a young consumer that understands the quickly evolving trends in fashion,” said Jarrod Weber, group president lifestyle, chief brand officer – lifestyle at Authentic Brands Group, owner of Forever 21.

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All things bright and beautiful: About Allkinds’ fun-filled philosophy

Inside Retail

Personal care brands globally have long focused on the needs of the adult population, with few brands bringing to market innovative solutions exclusively for kids. But Australian business Allkinds is here to change that with a “self-care brand that’s fuelled by fun”. Alongside its e-commerce store, Allkinds has opened immersive bricks-and-mortar stores to encourage kids to make their own choices when it comes to personal care.

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Network as a Service: Is it the new formula network engineers are looking for?

Cisco Retail

Refocusing IT’s role on business-enabling projects . I caught up with a friend recently who wanted to discuss his career. He is now a senior IT manager and likes his company. Nice culture, great compensation, and competitive benefits. But he was also quick to point out that something was missing. He doesn’t feel challenged in his current role and he’s absolutely bored.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Why ‘buy now, pay later’ stocks fell in 2021, and what’s in store

Inside Retail

Buy now, pay later (BNPL) companies were among the stock market darlings of 2020 – and nowhere more than in Australia, the birthplace of pioneering companies Afterpay and Zip Co. There are 15 BNPL companies listed on the Australian Securities Exchange (ASX), more than any other exchange in the world. But if you took a punt and bought shares in any of them over 2021, there’s a good chance you’ve lost money.

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See How to Use APIClarity with GitLab CI/CD and Kubernetes

Cisco Retail

In my previous blog , we talked about the benefits that Cloud Native technologies bring to microservice software development. And, how APIClarity gives us better visibility into how and when our APIs are being utilized. In this article, we are going to show you an example of how we are utilizing GitLab CI/CD with Kubernetes, Istio, and APIClarity to deploy a sample microservices app and control the lifecycle management of our sample application.

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How I keep my team happy: Q&A with Sandradee Makejev, St Frock

Inside Retail

We chat with Sandradee Makejev, CEO and founder of online retailer St Frock about inspiring female business owners, motivating staff and why she gave up indoor cycling in the morning. What’s your morning routine? I used to do an indoor cycle class, kill myself getting ready quickly and take 15 vitamins before arriving at work with a coffee in hand. But now I find it’s way more calming to throw open my apartment doors for fresh air, listen to my favourite playlist up loud and sing in the shower,

ATS 130
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Limited edition Patek Philip Tiffany watch sells for $6.5 million

Retail Wire

The first of 170 limited edition Patek Philippe Tiffany & Co. Nautilus watches sold for $6.5 million at auction on Saturday. That figure was 120 times the timepiece’s retail price. “The Tiffany Blue Nautilus is, without a doubt, amongst the most exciting, exclusive, and coveted examples of a Nautilus ever offered,” said Paul Boutros, head of watches at Phillips Americas.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Chanel appoints Unilever executive Leena Nair as global CEO

Inside Retail

French luxury group Chanel named on Tuesday Unilever executive Leena Nair as its new Global Chief Executive, based in London. The group said in a statement that French billionaire Alain Wertheimer, who owns Chanel with his brother Gerard Wertheimer, would move to the role of global executive chairman.Report ad. Nair’s career at the global consumer goods company spanned 30 years, most recently as the chief of human resources and a member of Unilever’s executive commmittee.

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Fred Meyer and QFC workers prepare to picket stores

Retail Wire

Grocery workers employed at Fred Meyer and Quality Food Centers (QFC) have voted to authorize a strike if their demands for increased wages and improved benefits are not met. The workers, who are represented by Local 555 of the United Food and Commercial Workers union, could begin picketing stores as early as Friday.

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How retailers can leverage reviews to build an online presence

Inside Retail

With the disruption to retail over the last two years, consumers have a higher expectation of their online shopping experience. While retailers have stepped up their digital game, it is those offering social proof, such as consumer reviews, to build consumer trust and credibility that are primed for the holiday season and for next year. Recent figures show that at least 70 per cent of Australian and New Zealand shoppers read reviews prior to making a purchase, and 79 per cent trust reviews as mu

Consumer 130
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More Americans are going to food banks

Retail Wire

A combination of government programs and other factors have helped Americans reduce their reliance on food banks since the outset of the pandemic. More recently, however, food banks are seeing increased demand as federal program cutbacks and inflation have led to greater food insecurity. “Food banks have started to see an uptick in demand recently and we are bracing for 2022,” said Katie Fitzgerald, the president and chief operating officer of Feeding America.

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Retails Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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Startup Surge: Utility Feels Power of Computer Vision to Track its Lines 

Nvidia

It was the kind of message Connor McCluskey loves to find in his inbox. As a member of the product innovation team at FirstEnergy Corp. — an electric utility serving 6 million customers from central Ohio to the New Jersey coast — his job is to find technologies that open new revenue streams or cut costs. In the email, Chris Ricciuti, the founder of Noteworthy AI , explained his ideas for using edge computing to radically improve how utilities track their assets.

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Sears failed as a retailer, so it’s trying real estate

Retail Wire

Vacant Sears stores are being repurposed for other uses such as apartments and classrooms, in addition to those being utilized for retail businesses. “Sears seemed to have thrown in the towel a long time ago and is now figuring out how to monetize its properties,” said Joseph F. Coradino, CEO of PREIT, a shopping center owner that has redeveloped some Sears stores.

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These 10 DTC darlings helped pave the way for digitally native brands. Where are they now?

Retail Dive

While several brands have experienced success through acquisitions, public listings or investments from larger retailers, others haven't been as fortunate.

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Kroger won’t pay for emergency COVID-19 leave if workers are not vaccinated

Retail Wire

Kroger is doing away with some COVID-19-related benefits for workers who refuse to be vaccinated against the virus. The grocery giant will no longer provide two weeks of paid emergency leave for the unvaccinated and will add a $50 monthly surcharge to company health insurance plans for those refusing to get their shots. Kroger employs nearly 500,000 workers across the U.S.

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.