Inside Retail

AUGUST 24, 2021

We’re living in an era that has seen profound technological advances change the face of retail. Just a decade ago, Instagram and Afterpay were barely in their inception phase – now, it’s hard to imagine any B2C business not taking advantage of these tools. As new tech continues to emerge, it’s becoming increasingly clear that businesses keeping pace with progress are setting themselves up to thrive, while those struggling to keep up will inevitably fall behind.

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Retail TouchPoints

AUGUST 24, 2021

Evolution is essential to retail success, even when you’re on top — a maxim Ulta Beauty has embraced over the past year as the industry reinvented itself a rapid pace, according to Kecia Steelman, COO, President of International during her opening keynote at retailX 2021. The retail beauty leader didn’t rest on its laurels; it took the opportunity to expand in new ways while fine-tuning its existing strengths.

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Inside Retail

AUGUST 24, 2021

Next to the rise of online and digital channels, one of the most frequently mentioned trends in retail pre-Covid was the rise of the ‘price conscious, empowered consumer’. The basic idea of this trend is that consumers are becoming more focused on paying less for products, and increasingly have the means to do so through enhanced competition and the ability to search for information online.

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Retail TouchPoints

AUGUST 24, 2021

Walmart is commercializing its delivery platform with a new white label service — Walmart GoLocal — that will allow other merchants to tap into the delivery capabilities and nationwide coverage of the largest brick-and-mortar retailer in the U.S. This is the fourth such offering Walmart has rolled out over the last two years as it seeks to diversify revenue streams and compete with Amazon , which JPMorgan predicts will overtake Walmart to become America’s largest retailer by 2022.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

AUGUST 24, 2021

Australia’s $1.5 billion garment manufacturing sector is at risk because of unfair restrictions on garment workers, according to Mary Lou Ryan, co-founder and director of supply chain and sustainability at Sydney-based fashion brand Bassike. Under the current Covid-19 restrictions in Greater Sydney, garment workers cannot travel into or out of local government areas (LGAs) of concern, which is where most of the state’s garment factories are located, because they’re not considered authorised work

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Retail TouchPoints

AUGUST 24, 2021

As retailers prepare for the holiday shopping season ahead, many may be thinking that now is the time to start preparing, wondering if we are gearing up for another extended, ecommerce-driven season. While we likely can expect to see more digital acceleration, what do we know beyond that? The Delta variant is presumed to be stronger and spreading faster, and retailers are already being affected in fundamental areas.

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Retail Wire

AUGUST 24, 2021

The gray market of personal luxury goods grew eight percent last year to $257 billion worldwide, according to Luca Solca, an analyst at Sanford C. Bernstein. Gray market goods, unlike counterfeit black market items, are authentic but have no relationship with brand manufacturers while being sold at significant discounts to prices charged through conventional channels.

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Inside Retail

AUGUST 24, 2021

Tiktok is now offering organic product discovery and shopping capabilities on the social video platform through a partnership with Shopify. Creators with a TikTok for Business account will soon be able to add a shopping tab to their profile, and create a mini storefront that can link directly to their online store for checkout purposes. “Creators are paving the way for a new kind of entrepreneurship where content, community, and commerce are key,” said Shopify president Harley Finkelstein.

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Retail Wire

AUGUST 24, 2021

Urban Outfitters is launching Nuuly Thrift as an iPhone app this fall. It will enable the retailer’s customers to sell their second-hand clothing to other consumers similar to the service offered by Poshmark. Urban Outfitters will collect a commission on resales. “Our job is to grow,” said David Hayne, president of Nuuly and chief technology officer for Urban Outfitters.

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Inside Retail

AUGUST 24, 2021

Delivery firms around Australia are investing big into their capabilities heading into the Christmas season, as the country braces for another holiday at home. This weekend, Australia Post is introducing a number of new measures to keep its delivery system coping with levels of demand not seen since last year’s Christmas trade, and is undergoing a “hiring blitz” to boost staff numbers to facilitate weekend deliveries.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

AUGUST 24, 2021

Walmart is launching its own local service to deliver orders for other businesses. The new GoLocal strategy will put the retailing giant in direct competition with DoorDash, Uber and other similar services. The company said it has already signed a number of deals with both small business and national clients. The service, which uses independent contractors as drivers, will begin within a few months.

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Inside Retail

AUGUST 24, 2021

Jewelry firm Lovisa has delivered strong growth over FY21, with revenue up 18.9 per cent to $288 million and earnings before interest and tax 39 per cent up to $42.7 million. While the business’ first quarter was heavily impacted by store closures in Victoria, the remainder of the year saw improved performance and positive comparable store sales, with a gross margin of 77 per cent delivering a net profit of $27.7 million – 43 per cent up on last year.

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Cisco Retail

AUGUST 24, 2021

DevNet Create is Cisco’s developer conference that has grown and changed over the years. Now in our 5th year, we are excited to bring you a 2-day virtual event that spans the globe where you’ll hear use cases, demos, and stories from each region. DevNet Create is a conference that lets application developers learn about, or even co-create, with apps and infrastructure.

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Inside Retail

AUGUST 24, 2021

Small-business owners are vehemently opposing the recent moves to enforce border closures along the New South Wales-Queensland border. Business owners say this new policy has effectively locked them out on their own premises despite the supposed intent of the closures to control the spread of the Covid-19 pandemic within and between the two states. Alongside the ongoing problems they are facing due to the pandemic, they say that this policy has made it tougher for them to run a business intersta

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Dezeen

AUGUST 24, 2021

From shops that display books on tree trunk columns to stores that reflect books all over the walls, we've rounded up ten bookshops in China that exhibit books in non-traditional ways. Chongqing Zhongshuge Bookstore, Chongqing, by X+Living. Mirrored ceilings and zigzag staircases create the disorientating interior of this bookstore in southwest China designed by Shanghai-based studio X+Living.

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Inside Retail

AUGUST 24, 2021

While Australia’s uptake of online grocery shopping has been slow compared to other economically developed countries like the UK, the pandemic has accelerated adoption rates in the last 12-18 months, with more and more Australians now leaning on these services. According to Ibisworld, Australia’s online grocery market is expected to increase 46.2 per cent this year.

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Cisco Retail

AUGUST 24, 2021

Part 2: Optimizing Application Experience. As applications are migrating to the cloud and being offered either as Software-as-a-Service (SaaS) or built as cloud native infrastructure, the network must become more application aware, programmable, and intelligent to deliver the best experience to users. My previous blog post discussed how Cisco Software-Defined WAN (SD-WAN) provides seamless connectivity to applications from anywhere.

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LS Retail

AUGUST 24, 2021

©iStock/chuyu The shipping crisis is getting worse. Here's what that means for holiday shopping. More than 18 months into the pandemic, the disruption to global supply chains is getting worse, spurring shortages of consumer products and making it more expensive for companies to ship goods where they're needed. Shipping companies expect the global crunch to continue.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Cisco Retail

AUGUST 24, 2021

Enterprise IT spends a lot of time designing their cloud networks. This includes thinking about the best way to achieve network segmentation and policy segmentation for workloads, securing workloads by cloud native security policies, and inserting traffic inspection devices such as firewalls for traffic that needs to be scrutinized. While a good design is the first step, choosing a solution that can help automate the configuration for the cloud network is an important next step.

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Finance Management ATS 144

Retail Wire

AUGUST 24, 2021

Peloton is launching a new version of its Tread machine next week. The rollout follows a voluntary recall in May connected to injuries suffered using the previous model. “We’ve worked hard to make sure the new Tread truly earns its spot in members’ homes,” Peloton CEO John Foley said in a statement. “We’ll always continue to innovate our hardware, software and safety features to live up to our commitment to member safety and to improving the full member experience.”.

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Cisco Retail

AUGUST 24, 2021

Cloud technologies have definitely proven their value to the public sector over the last 18 months. Agile and powerful, the cloud offers governments the ability to innovate at scale while leveraging existing infrastructure to affordably modernize government IT. But things are just heating up for the future of cloud. As current cloud strategies become proven, they’ll need to evolve into something new – a “Future Cloud” approach.

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Retail Wire

AUGUST 24, 2021

Best Buy said its same-store sales grew 20 percent in the second quarter and earnings were up 70 percent on a year-over-year basis. “W are fundamentally in a stronger position than we expected just two years ago,” said Corie Barry, Best Buy CEO, in a statement. “There has been a dramatic and structural increase in the need for technology.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Hyken

AUGUST 24, 2021

Managing Customer Success. Preventing Customer Churn. Shep Hyken interviews Philipp Wolf, CEO of Custify , a company that helps SaaS businesses deliver great results for customers. They discuss how to utilize customer information and behavior to help ensure customer success. Top Takeaways: – Customer service can be reactive. It typically happens when a customer reaches out (via phone, chat, email, or other channels) because they have a problem, and the customer service department helps the

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Retail Wire

AUGUST 24, 2021

Disney announced that it will close about two dozen stores as part of the company’s plan to reduce it retail footprint. “Over the past few years, we’ve been focused on meeting consumers where they are already spending their time, such as the expansion of Disney store shop-in-shops around the world,” Young said. “We now plan to create a more flexible, interconnected e-commerce experience that gives consumers easy access to unique, high-quality products across all our franchises.

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Cisco Retail

AUGUST 24, 2021

The Colonial Pipeline attack is the latest reminder that critical infrastructure needs stronger protection. The problem isn’t the lack of available cybersecurity solutions. It’s the opposite. With so many solutions available, deciding which ones will provide the most value can be overwhelming. It’s a similar feeling to how we felt as children in a toy store, while clutching our pocket money.

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Retail Wire

AUGUST 24, 2021

The rise of cases tied to the Delta variant means that workers will not be returning to offices as quickly as once thought and students may be forced in some cases to take their classes from home. That has led retailers to stock up on “above-the-keyboard” clothing as consumers return to their Zoom and Google Meet video calls.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Talking Retail

AUGUST 24, 2021

A former police officer who was the victim of an attack in his shop has praised a landmark new law offering retail workers greater protection. Hussan Lal, 59, was kicked in the chest when he confronted six men barging into his convenience store. At the Scottish Parliament this week (23 August) he thanked Daniel Johnson, This story continues at New Scottish law to protect retailers from attack comes into force.

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Retail Wire

AUGUST 24, 2021

CVS Health Corp. has mandated that employees in customer-facing positions must be fully vaccinated against COVID-19. The decision came following the Food and Drug Administration granting full approval for the Pfizer-BioNTech vaccine for individuals 16 and older. Pharmacists working at CVS stores have until Nov. 30 to get fully vaccinated.

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VMS

AUGUST 24, 2021

Disney will close nearly 60 of its full-size retail stores in the U.S., according to USA Today. The news follows yesterday’s report that Target will open more than 100 Disney shop-in-shops inside its stores. “Over the past few years, we’ve been focused on meeting consumers where they are already spending their time, such as the expansion of Disney store shop-in-shops around the world,” said Stephanie Young, president of consumer products, games and publishing.

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Retail Dive

AUGUST 24, 2021

That's double the platform's customer base from June of last year, as buy now, pay later companies gain steam in the U.S.

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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