Fri.Mar 10, 2023

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Qantas Marketplace offers 20,000 products for frequent flyers

Inside Retail

Qantas Loyalty has introduced Qantas Marketplace, a new online shopping experience that allows frequent travellers to earn and spend Qantas Points on 900 luxury and household brands and more than 20,000 products. Qantas Loyalty says the launch marks the Frequent Flyer program’s largest online retail expansion. The platform will showcase Qantas-curated brands and goods in fashion, cosmetics, homewares, appliances, and technology.

Fashion 246
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Two Top Gap Executives Depart, Retailer Eliminates Growth Officer Role

Retail TouchPoints

Gap is shaking up its leadership following a weak Q4 2022 with the immediate departure of President and CEO of Athleta Mary Beth Laughton; the elimination of the role of Chief Growth Officer (CGO), currently held by Asheesh Saksena, also effective immediately; and the departure of Chief People Officer Sheila Peters, who will leave at the end of 2023.

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How to create a gender-equal workplace, according to an Amazon HR leader

Inside Retail

There’s no question that women remain underrepresented in leadership roles and still earn less than men across many industries, including retail. For this to change, organisations must make a deliberate effort to support women and ensure they have equal access to opportunities and remuneration. We spoke to Jacqui Marker, Amazon’s HR operations director in Australia, Singapore, China and MENA, about how the online retailer is working to create a more gender-equal workplace and her advice for othe

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Say Goodbye to Third-Party Cookies: Market Research is Here

Retail TouchPoints

Data is at the center of the success and overall growth of almost every company in every industry. Data drives decision-making, so access to accurate and comprehensive information at the right time is critical. Seeking out credible data takes organizations down one of many paths, the most common being conducting market research and relying on web traffic data.

Marketing 236
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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U.S. added 311K jobs in February

Retail Wire

The U.S. economy added a better-than-expected 311,000 jobs in February, according to the Bureau of Labor Statistics. The national unemployment rate ticked up to 3.6 percent. “The entire labor market is cooling off,” said Luke Tilley, chief economist at Wilmington Trust. “But it’s still incredibly tight. It’s just not as tight as it was in the middle of last year or in 2021.

Marketing 130
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Tuesday Morning Receives $12.5M in New Debtor-in-Possession Financing

Retail TouchPoints

Off-price home goods retailer Tuesday Morning , which filed for bankruptcy in February 2023 , has received $12.5 million in debtor-in-possession (DIP) financing from 1903 Partners LLC together with its affiliates, Gordon Brothers. The additional funding brings Tuesday Morning’s DIP commitments to a total of $27 million. “After careful deliberation, we have determined that partnering with Gordon Brothers offers Tuesday Morning the best opportunity to save jobs, serve customers and maximize value

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H-E-B to Help Customers Connect with Local Home and Pet Service Providers

Retail TouchPoints

H-E-B is rolling out branded displays at more than 300 stores across Texas that will connect customers with service providers on the home management platform Thumbtack. The Thumbtack app helps homeowners manage their home with educational and planning tools and by enabling connections with local professionals. At the outset, the screens in H-E-B will help customers find access to local pet service providers for dog walking, grooming, pet sitting, training and more while they’re shopping.

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The U.S. Chamber of Commerce wants Congress to regulate AI

Retail Wire

The U.S. Chamber of Commerce has released a report calling on Congress to regulate generative artificial intelligence technology. The report failed to provide specifics on where regulation should be focused.

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Shein Raises $2B, Wish Adds More European Merchants as Temu Gains Ground

Retail TouchPoints

Shopping app Temu has been stealing the spotlight from fellow discount platforms Shein and Wish of late thanks to its meteoric rise in the U.S., but neither Shein nor Wish are ready to admit defeat. Shein is reportedly set to raise $2 billion in new funding this month, while Wish is continuing its attempts to win back consumers, most recently by opening its platform to more than 18,000 new European merchants.

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Wing unveils new operating model to scale its drone deliveries

Inside Retail

Drone-delivery operator Wing has introduced a new operating model called ‘Wing Delivery Network’ in which drones will move around multiple locations to meet demand much like a courier van, rather than returning to a base after each task. Retailers using the on-demand delivery service will need to set up a hardware apparatus dubbed ‘Autoloader’ outside their location into which employees place the package and walk away.

Location 130
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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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#RICE23 Chair Announcement: Cathy Hackl Added As Metaverse And Next-Gen Fashion & Retail Chair

Retail TouchPoints

Fashion 237
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Ranch dressing ice cream is coming to Walmart

Retail Wire

Van Leeuwen’s new Hidden Valley Ranch Ice Cream will go on sale at Walmart later this month. Expect the product to get attention on social media as review videos flood TikTok, YouTube and other sites.

ATS 100
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Inventory Shortage: Causes, Tips + The Impact on Retail (2023)

Shopify

Inventory shortages have been a long-standing problem for many companies, but it’s been especially challenging in recent months with port congestion and pandemic-related delays.

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Yeti recalls nearly 2M soft coolers and gear cases

Retail Wire

Yeti has issued a recall of nearly two million soft coolers and gear cases over concerns that their magnet-lined closure could detach, which poses “a risk of serious injury or death if ingested,” according to the U.S. Consumer Product Safety Commission.

Consumer 100
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Guest Post: Top Tips for Companies Providing Remote Customer Service

Hyken

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. She writes about how companies can adopt a remote workforce and enhance customer service delivery. There’s no doubt that there are challenges to providing remote customer services, but with careful planning, they’re easy to overcome.

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Workers say ‘I quit’ on TikTok and YouTube

Retail Wire

Workers post videos on TikTok and YouTube to explain why they are leaving jobs before telling their employers. These videos, known as QuitToks, reflect “a cultural disillusionment with the promises that ride behind the world of work,” according to Ann Swidler, a sociology professor at the University of California at Berkeley.

ATS 100
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Where are the female leaders? An investigation into the gender diversity of FTSE 100 CIOs

Retail Times

We live in an era defined by technological innovation and widespread progress. What’s more, organisations worldwide are advocating for diversity and inclusion, trying to create a workplace where everyone feels welcome. Successful companies like Canon, Bupa, Zenith, and Rolls Royce have already taken a pledge to stand against discrimination and foster inclusive work environments.

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Allbirds’ stock plummets as losses soar

Retail Wire

Allbirds’ stock price fell more than 19 percent after it reported a $101 million loss for the year. The sustainable footwear brand said it would dial back new store openings and “reignite product and demand” to achieve profitability.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Aldi to scale up commitment to flower workers in Ethiopia through Fairtrade women’s empowerment programme

Retail Times

Aldi UK is partnering with the Fairtrade Foundation on the next stage of a £400,000[i] programme to empower women in the Ethiopian flower sector, with a view to tackling some of the systemic challenges they face. Aldi is the second largest retailer of Fairtrade flowers in the UK and in 2022 the supermarket sourced 2.

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Gap’s 4Q concludes a disappointing year

Retail Wire

Gap Inc. reported a loss of 75 cents per share for the fourth quarter, below the 46-cent decline expected by Wall Street. The retailer did manage to cut its net loss for the year to $202 million compared to $256 million in 2021. Gap suffered from sales declines, excess inventory and a need for a permanent CEO through 2022. Interim CEO Bob Martin said the company’s board had narrowed its search for a new leader.

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More shakeup at Gap Inc. as sales fall, losses mount

Retail Dive

The apparel retailer said it’s close to naming a new CEO, but announced the exit of a few executives, including Athleta chief Mary Beth Laughton.

Apparel 103
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Product Drops: Best Practices, Benefits, and Shopify Merchant Examples

Shopify

Product drops are a great way to cut through the noise and build buzz around your retail business. But how can you succeed at product drops? Read on to find out.

ATS 98
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Ulta tops $10B in revenue as beauty stays resilient

Retail Dive

The retailer saw double-digit growth across all major categories, with new brands and product innovation helping to increase sales in the fourth quarter.

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Intentionality Is Important For Artists and Collectors In Going Global

LS Retail

©iStock/JLco - Julia Amaral Intentionality with artists and collectors they align with is key, and expanding their global presence (whether opening international gallery locations or increasing global exhibitions) is critical—as is obtaining career-changing museum acquisitions for their rostered artists, and continuing to champion Black and POC artists.

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The Weekly Closeout: Adidas left with $1.3B in Yeezy shoes, Dick’s Sporting Goods, NCAA partner for March Madness

Retail Dive

The activewear brand ended its relationship with Ye last October with lots of inventory, while Dick’s is the exclusive partner for the championship season.

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Doodles Brings its Tokengated Commerce to Life with Shopify POS

Shopify

Equipped with Shopify POS and POS Go, Doodles gave its NFT holders and the general public an immersive mini-putt experience at Art Basel Miami Beach.

ATS 75
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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Cuup enters brick and mortar with Bloomingdale’s partnership

Retail Dive

The DTC lingerie brand is taking its first step into wholesale and bringing its fitting service to the 59th Street Flagship Store in New York City.

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What is a Good Salary Expectation for Retail in the U.K

365 Retail

Salary is the ultimate goal of any person in the job world. Yes, you can consider the job world as an area to show your skills and professionalism and also leverage learning and flourishing. But you cannot count these in your salary. As an employee, your first and foremost priority is to get enough salary against your work abilities. However, we always think about a high salary structure without considering our skills or comparing them with others.

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Roku sells TVs, soundbars exclusively at Best Buy

Retail Dive

The electronics retailer's sales have declined amid an overall drop in the segment.

ATS 101
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MMCC Secures $9.6 Million Acquisition Financing for Magic Mall Plaza in Orlando

Shopping Center

Orlando, Fla. — Marcus & Millichap Capital Corp. (MMCC) has secured $9.6 million in acquisition financing for Magic Mall Plaza, a flea market-style shopping center located in Orlando. Built in 1971 and renovated in 2000, the complex totals 128,939 square… The post MMCC Secures $9.6 Million Acquisition Financing for Magic Mall Plaza in Orlando appeared first on Shopping Center Business.

Finance 52
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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.