Retail TouchPoints

JULY 21, 2021

JCPenney is putting its stake in the inclusive beauty movement with the launch of a new in-store and online beauty experience. The core mission of JCPenney Beauty is to create a “hyper-inclusive,” omnichannel experience that “exemplifies [the retailer’s] commitment to amplify diverse and inclusive beauty brands.” Launching in select retail locations and on jcp.com October 2021 , JCPenney Beauty will go to market with Thirteen Lune as its flagship partner.

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Promotions Location Shopping Consumer 290

Inside Retail

JULY 21, 2021

Luxury accessories brand Oroton has just announced the appointment of new CEO, Jenny Child, who is taking over from David Kesby. Child was previously partner at McKinsey and Co, where she worked for 14 years partnering with retail and consumer companies in Australia, New Zealand and the US to transform their businesses and accelerate their growth. “I’m thrilled to be joining Oroton.

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Accessories Fashion Apparel Consumer 279

Retail TouchPoints

JULY 21, 2021

In today’s tech-driven world, retail leaders are focused on using online media and marketing to drive customer engagement. To stand out and scale in an increasingly competitive environment, marketing and CX leaders believe that having a comprehensive digital strategy is key. But in the word of CAMP, the primary goal is to have their customers put their devices down and play.

Location 246

Location Merchandise Store Apparel Shopping 246

Inside Retail

JULY 21, 2021

Beauty retail giant Mecca has entered the world of podcasting today with the launch of Mecca Talks, which aims to shine a light on its team members and in-house experts. “While the podcast is digital, Mecca at heart has unbelievable human connection, thanks to our stores. We’re really leaning on the talent and the authenticity of our store team members and platforming it in our podcast,” said chief marketing officer Kate Blythe.

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Target Market Marketing Advertising Planning 246

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Focus

JULY 21, 2021

Private investment manager Signal Capital , in partnership with retail investment experts Edinburgh House Estates, has completed the acquisition of a further three UK shopping centres; the Quadrant Centre Dunstable, Aberafan Centre Port Talbot and Regent Walk Redcar. Collectively the schemes provide an income of circa £3.4m and comprise a total of 500,000 square feet.

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Shopping Management ATS 130

Inside Retail

JULY 21, 2021

Larry Kestelman’s LK Group has acquired Melbourne-based retail business Brand Collective from Anchorage Capital Partners for an undisclosed amount. . Brand Collective holds exclusive licences for global fashion and footwear brands, including Superdry , Clarks and Hush Puppies , and owns several retail brands, including kids’ footwear chain Shoes & Sox , iconic sneaker brand Volley and online discounter Shoe Warehouse. .

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Wholesale Department Stores Fashion Consumer 246

Inside Retail

JULY 21, 2021

Retail groups have welcomed Brisbane’s confirmation as host of the 2032 Olympics, eyeing a share of the predicted $17.6 billion economic impact the event will bring. But concerns have been raised by a lawyer calling for planning to include strategies that would prevent “the debacle” when Brisbane hosted the Commonwealth Games in 2018 which left Gold Coast business suffering heavy losses.

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Planning Location Shopping ATS 182

Retail Wire

JULY 21, 2021

Sephora shop-in-shops were a mainstay at J.C. Penney stores for 15 years, but due in part to the department store’s struggles, the beauty chain decided to take the concept to Kohl’s. J.C. Penney is looking to build its own identity with “JCPenney Beauty,” its own in-store shops. Penney has also announced a partnership with Thirteen Lune, an online site focused on promoting emerging beauty brands owned by racial minorities.

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Department Stores Promotions Shopping ATS 130

Inside Retail

JULY 21, 2021

Snap Inc is positioning itself as a platform for AR shopping with the recent acquisition of Vertebrae , a tech business that creates 3D models of products for customers to interact with. According to an International Data Corporation (IDC) study, AR is anticipated to see compound annual growth rates of up to 135 per cent in retail market spend by 2023, and Snap is eager to get a slice of the pie.

Returns 147

Returns Consumer Customer Experience Marketing Spend 147

Retail Wire

JULY 21, 2021

Target and Ulta Beauty have announced that the two companies will open in-store beauty products shops inside the mass merchandiser’s stores beginning next month. Ulta Beauty at Target will launch in more than 100 Target stores and on target.com with plans to roll the concept out to 800 locations in the coming years. Target associates working in the in-store shops will be trained by the beauty retailer.

Shopping 130

Shopping Location Planning ATS 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

JULY 21, 2021

Business software maker Salesforce on Wednesday closed its $27.7 billion purchase of Slack Technologies, a massive bet that Slack’s workplace app will become popular for collaborations within and between companies. The US antitrust regulators cleared the deal this week, allowing the creation of a stronger challenger to Microsoft, the top workplace software provider whose Teams app competes with Slack for market dominance.

Planning 130

Planning Marketing ATS 130

Hyken

JULY 21, 2021

I’ve written about today’s topic before. The idea I’m about to share is really common sense. Even if you didn’t read my past articles or watch my videos about this, you still know and understand it. Yet, it’s worth bringing up again, as I have a new twist on it. In my latest book, I’ll Be Back: How to Get Customers to Come Back Again and Again , I share a story about the shortest customer service keynote speech I’ve ever delivered.

Customer Experience 145

Customer Experience ATS 145

Inside Retail

JULY 21, 2021

Korean luxury auto brand drives into Melbourne Emporium. Premium Korean auto brand Genesis Studio has recently opened at Vicinity’s Melbourne Emporium, the first of its kind in the shopping centre. The new flagship store showcases Genesis’ range of the brand’s luxury vehicles, a striking 18-metre floor-to-ceiling LED backdrop, dark wood panelling and burnished concrete interior finishes.

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Supermarket Fulfillment Accounting Planning 130

Talking Retail

JULY 21, 2021

The shortlist of independent finalists in the 2021 Retail Industry Awards has been unveiled. Judging for the awards was completed last week, with dozens of retailers and industry experts scrutinising hundreds of top-quality entries to come up with the ‘best of the best’ in the independent sector. Kim Reddick, commercial director for the Retail Industry.

ATS 144

ATS 144

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

JULY 21, 2021

Burberry has unveiled its London flagship store, the first to feature the luxury brand’s new global design concept. Designed in collaboration with renowned architect Vincenzo De Cotiis, the three-storey flagship on Sloane Street “twists classism as rules become skewed, juxtaposing brutalist elements with luxurious materials to create a distinctly modern feel”.

Accessories 130

Accessories ATS Fashion 130

Cisco Retail

JULY 21, 2021

Building a company from the ground up is not for the faint of heart. I know, I’ve been there. As co-founder of Duo, the leading provider of Zero Trust access security, I know what it means to dedicate yourself fully to a vision, to your customers, and to your team. And I know how daunting it can be to find the right investors to join the team – people and organizations that truly understand, and believe in your vision.

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Management Planning Marketing ATS 141

Nvidia

JULY 21, 2021

Walk into a store. Grab your stuff. And walk right out again, without stopping to check out. In just the past three months, California-based AiFi has helped Choice Market increase sales at one of its Denver stores by 20 percent among customers who opted to skip the checkout line. It allowed ?appka, a Polish convenience store chain, to provide faster checkout for morning train commuters.

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Shopping Checkout Supermarket Returns 135

Retail Wire

JULY 21, 2021

The International Council of Shopping Centers is now identifying itself as Innovating Commerce Serving Communities. The 65-year-old trade association representing shopping center owners and related businesses will continue to refer to itself by its long-used acronym, ICSC. “The terminology ‘shopping centers’ or ‘retail real estate’ are still clearly an important part of our membership,” said Tom McGee, president and CEO of ICSC.

Shopping 100

Shopping 100

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Cisco Retail

JULY 21, 2021

Over 70 years, EllisDon has developed into a world-leading construction and building services company, with international offices in Canada, the Middle East, and North Africa. EllisDon completes more than $5 billion in projects each year in both the private and public sectors. The company continually redefines construction as they design, finance, construct, equip, operate, and manage everything they build.

Returns 123

Returns Finance Planning Management 123

Retail Wire

JULY 21, 2021

Netflix announced that it is looking to become a player in the video gaming category with an initial focus on mobile gaming. The video streaming subscription service is initially planning to concentrate on games that tie into some of its most popular programming. The company sees the potential for developing video content in the future from games it develops.

Planning 100

Planning 100

Talking Retail

JULY 21, 2021

As the UK bakes in the heatwave, Nisa is among the symbol groups offering a range of hot weather promotions through its retailers. Seasonal promotions available to stores this week include deals on burgers, kebabs, potato salad and coleslaw, as customers bring out their barbecues. Wines, beers and soft drinks are also on offer, with. This story continues at Nisa among the groups cashing in on summer barbecue business.

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Promotions ATS 116

Retail Wire

JULY 21, 2021

Nordstrom has seen customer traffic pick up in stores with the relaxation of public health restrictions. Jamie Nordstrom, president of the department store retailer, is looking for a big jump in sales during the company’s annual anniversary sale as its customers refresh their wardrobes. Mr. Nordstrom expects athleisure, casual and denim clothing to continue selling well as trends that took hold during the pandemic remain in high demand.

Department Stores 100

Department Stores 100

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Talking Retail

JULY 21, 2021

A 3,5000 sq ft Spar has opened on a new EG Group forecourt in Blantyre. The store has dedicated shoppers’ parking and is open 24 hours, seven days a week. The Spar Scotland store has a Starbucks unit and a range of food-to-go as well as an external cash machine, fresh produce, lottery and Paypoint. This story continues at Spar opens forecourt store in Blantyre.

ATS 116

ATS 116

Retail Wire

JULY 21, 2021

Employers of low-wage hourly workers are finding that they have to offer signing bonuses and higher starting wages to recruit new employees in a market where there are more and better paying employment options. Industries including restaurants and retailers have been hurt as low-wage workers move into better paying jobs in construction and other industries.

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Marketing 100

Retail Dive

JULY 21, 2021

Brands are looking beyond Facebook and Google — and sometimes resurfacing older channels — to advertise.

Retail Marketing 143

Retail Marketing Marketing Advertising 143

Retail Wire

JULY 21, 2021

Bed Bath & Beyond is opening up space at its new flagship store in New York City for a Casper in-store shop. It will mark the first time that the bed-in-a-box brand has set up a physical shopping space. Bed Bath & Beyond CEO Mark Tritton said the chain’s consumer research shows that its customers think of their bedrooms as a “haven”, making the partnership with Casper a natural fit.

Shopping 100

Shopping Consumer ATS 100

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Retail Dive

JULY 21, 2021

The retailers plan to open 800 experiential stores nationwide, featuring items from over 50 beauty brands like Clinique, MAC Cosmetics and Morphe.

Location 124

Location Shopping Planning 124

Retail Wire

JULY 21, 2021

Apple has delayed its plan to return workers to its headquarters building from September to October following a recent increase in COVID-19 cases tied to the Delta variant. The U.S. has seen the numbers of average daily COVID-19 cases more than doubling over the past 10 days.

Returns 100

Returns Planning 100

Retail Dive

JULY 21, 2021

The resale company's tech and logistics, available to third parties since 2018, will enable the apparel retailer to expand its sales in a fast-growing market.

Apparel 116

Apparel Marketing 116

VMS

JULY 21, 2021

Ulta (Bolingbrook, Ill.) is planning to open “mini” Ulta Beauty shops in Target (Minneapolis) stores this August, according to a company press release. The shop-in-shops will debut in more than 100 Target stores and on target.com, and will feature roughly 50-plus beauty brands from companies like MAC Cosmetics and Urban Decay. They will be located near Target’s existing beauty sections and will showcase season-specific products, “discovery zones,” and special displays.

Shopping 105

Shopping Visual Merchandising Location Planning 105

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning